Garden Trading Reviews 

⭐ 1 star — I would give 0 if Trustpilot allowed it.
Extremely disappointing experience with Garden Trading.
I placed an order and have been left waiting with no satisfactory explanation or meaningful update about when I can actually expect to receive it.
When I contacted customer service, the response was simply a generic automated message saying they were experiencing a high volume of enquiries and asking customers not to contact them again about the same issue. That is not customer service and it does nothing to resolve the fact that my order has not arrived.
If a company is happy to take payment for an order, it should also be capable of providing accurate delivery information and dealing promptly with customers when something goes wrong.
At this point I don’t want another generic acknowledgement. I want a clear explanation of what has happened to my order and a firm resolution.
Very poor communication and a thoroughly disappointing experience. Based on the service I have received, I would not order from Garden Trading again.

The storage box we ordered came with a damaged lid more than 2 weeks ago and we are still waiting for a response from the customer support team.

Everything went well smoothly no issues All purchases are excellent value I only buy when the 70% +extra 10% off sale is on This makes the items more reasonable Regards Deb

Rebecca in your customer service team was awesome, she was patient and did everything she could to help us get our garden furniture to Jersey in the Channel Islands, a true asset to the company.

Garden trading have a good range of products and mine were in the sale too!
Prompt delivery.

Still waiting on my storage box. No communications. Ordered on 19 September.

I found just what I was looking for after browsing for months- it is perfect; the quality is outstanding along with an excellent delivery service.

Good delivery with information along the way. Cake tin and marble as hoped for a. Look forward to using it.

Awful experience. Still waiting for the ridiculously expensive delivery. Customer Service inept, rude and go out of their way to be unhelpful. Will never purchase from them again.

Managed to get a good deal on some external lights in the sale. Pleased with the value for the money. Delivery was very quick and easy.

Wendy the two lamps I purchased arrived one had a small amount of damage to it. I spoke to a member of your staff and in a few days the situation had been rectified.

I bought two wall lights, all delivered fine, unpacked fine, mounted and wired fine.

However this 'pair' of lights do not match, not in any apparent visual way on the surface, just when you turn the lights on. On shade is thin (opaque) and 'glows' the other is thicker and the light is dull.

At first I thought this was because I used different bulbs or the shade was 'turned around'. Having swapped everything around including shades and bulbs it is clear that the shades are manufactured differently - one is thicker. So I weighed them - one is 408g and one is 541g - quite a significant difference.

So absolute awful quality control from your suppliers!!

Excellent service, delivery was great even though they were busy and the products are fantastic quality

I emailed Garden Trading on 17 September about damage to a bench that had been delivered that day. As of today, 1st October I have still not received any response from them other than an automated acknowledgement of my complaint.

Great quality. Delivered promptly

Good looking products. Great quality.

One item in my delivery was completely smashed.
I have had no response from customer services since I contacted them over 2 weeks ago.

Very pleased with purchase of mail box. Thank you

Good quality mugs at an excellent sale price.

Love the thermometer, colour is great.