Fabulous plants, my plants arrived today in great condition. There was a stock issue, but the company contacted me immediately and offered a solution. They couldn't have done more or been more helpf... Toon meer
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Lees wat reviewers zeggen
I have recently left a negative review for this company. THIS WAS AN ERROR. The review was intended for a similarly named company, garden wildlife direct. I have removed the original post for gar... Toon meer
Lovely bench, great value and free delivery. Only downside was, that although we knew it was on its way with a delivery slot, we didn't know how long it had been sitting in my front garden, within... Toon meer
Bedrijf heeft geantwoord
Great customer service! Communication about delivery was prompt, friendly and helpful from both Garden Wildlife and their courier. Seamless service and the garden bench I ordered came ready assem... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Garden Wildlife
Geschreven door het bedrijf
Garden Wildlife was set up to source and supply great products to help UK gardeners attract more wildlife.
Many species of UK wildlife need as much help as possible and we see our gardens as the perfect oases to give them that help.
Whether you want to attract birds, butterflies, bees, hedgehogs or micro-invertebrates we'll be able to help you.
Contactgegevens
161 Weedon Road, NN5 5DA, Northampton, Verenigd Koninkrijk
- sales@gardenwildlife.com
- gardenwildlife.com
4,6
Uitstekend
470 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 66% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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Antwoord van Garden Wildlife
Hi Jamie.
We're happy to hear this.
Kind regards
Jamie
Absolutely beautiful but took time to arrive
It took a little longer than anticipated to receive and you could have let me know that it would take 2-3 weeks rather than me having to chase multiple times. However, the response from the team was instant and very polite. The water feature looks beautiful and am very pleased with it!!
30 april 2025
Antwoord van Garden Wildlife
Hi Sara.
We're sorry about the delay in you receiving the water feature, but I'm glad to hear that once it arrived that you are happy with it. I have also passed along to our customer service team about your review.
Kind regards
Jamie
Wouldn't recommend
4 weeks from purchase to receiving item. Seller couldn't give me a time of arrival. Said 1-2 weeks but ended up being longer. Slow to respond to initial emails when querying this.
Item is okay. Not great build quality but was a relatively cheap item in comparison to others.
I wouldn't recommend purchasing from this supplier.
6 mei 2025
Antwoord van Garden Wildlife
Hi Daniela
I am very sorry for the delivery time on this order. This range of products is made to order and dispatched directly from the manufacturer for us. We have since changed the expected delivery time on all effected products to more accurately reflect how long it is likely to take.
If you need any further assistance with the item please reach out to us at sales@gardenwildlife.com
Kind Regards
Luke
Little slow arriving however the…
Little slow arriving however the Nematodes are working a treat.
30 april 2025
Antwoord van Garden Wildlife
Hi Elaine.
We're sorry about the delay in the delivery of the Nematodes, but we're happy to hear that they are working a treat.
Kind regards
Jamie
Antwoord van Garden Wildlife
Hi A.
We're so happy to hear that all the items arrived in good quality and that you are happy with our customer service, we hope that this will continue going forward.
Kind regards
Jamie
Antwoord van Garden Wildlife
Hi
We're pleased to hear that the Nematodes arrived on time.
Kind regards
Jamie
After not hearing anything to do with…
After not hearing anything to do with my order from either the company or the delivery company my order was finally sorted and received more than we asked for. When i did email the company i had a reply and it was a sorted very quickly
30 april 2025
Antwoord van Garden Wildlife
Hi Darren, we're sorry that it took a while to get any information about your order, but I'm glad to hear we managed to get things sorted for you quickly
Kind regards
Jamie
Poor value
Was described as waterproof but didn't have a drainage hole, so couldn't use on it's own outside. Gold colour was dull.
Overall poor quality for price.
29 april 2025
Antwoord van Garden Wildlife
Hi Linda, I'm sorry this didn't arrive as you expected it. The planter is waterproof, meaning it doesn't allow water through; it is designed to be used indoors as per the product pictures. If you do not want the planter, please reach out to the team and we can advise on how to get this item returned for a refund.
Unfortunately the envelope containing…
Unfortunately the envelope containing the nematodes was ripped so only one pack arrived. I realise problem arose because of the outer envelope being too flimsy. Ultimately only one pack arrived on Saturday 3rd May. I’m sending photos of the damaged packaging.
30 april 2025
Antwoord van Garden Wildlife
Hi Margaret
I am very sorry to hear that your order arrived in poor condition. Unfortunately, it doesn't seem that we have received any messages regarding this. Would you be able to send the information and any pictures you collected to sales@gardenwildlife.com so our team can help you with this?
Kind Regards
Luke
Nemaslug works at significantly reducing garden slugs
I have used Nemaslugs before and and find them very helpful at reducing the quantity of slugs in my garden.
28 april 2025
Antwoord van Garden Wildlife
Hi Anna, We're pleased to hear that the nemaslugs we provided were of use for you
Kind regards
Jamie
Antwoord van Garden Wildlife
Hi Ann
We're happy that everything arrived in good condition and in the time you were expected.
Kind regards
Jamie
Excellent customer service
Good and hard ti find product at a competitive price. Didn’t have stock immediately, but kept me informed with regular communication. Also provided friendly and useful advice on request. Seemed like a happy bunch.
28 april 2025
Antwoord van Garden Wildlife
Hi Brendan.
We're so pleased to hear that you received friendly and useful advice from our team and that everything arrived as expected
Kind regards
Jamie
Antwoord van Garden Wildlife
Hi Matthew
We're happy to hear that everything arrived in good condition and on time.
Kind regards
Jamie
Antwoord van Garden Wildlife
Hi Felicity
We're happy to hear that everything arrived quickly and in good condition.
Kind regards
Jamie
Delivery marked as complete but only received half the order!
Only received 2/3 packages so we can’t build the chicken coop which is needed urgently to rehouse our hens (chose this company originally as they had the fastest delivery time)
Tried everything to contact the company but can’t seem to find a way to communicate with anyone. Seems the days of being able to call someone has long gone!!
So one star as right now I have nothing useable for my money and no human to liaise with. Will update review if things change.
Eventually managed to get email communication going, at which point Garden wildlife were able to help me liase with the separate delivery company and track the missing package. It was ultimately delivered and we now have the coop.
Long process when something is needed asap but would appear it’s more the delivery company issue as opposed to garden wildlife so updated review from 1 star to 3
1 mei 2025
Antwoord van Garden Wildlife
Hi Pembe
Thank you for the review, I am very sorry that not all of the packages were received at the same time but I am glad that we were able to resolve this for you and the coop has been constructed.
If you need any further assistance please let us know.
Kind Regards
Luke
Delivery took a while but otherwise good
30 april 2025
Antwoord van Garden Wildlife
Hi Nicholas
We're sorry to hear that delivery took a while but everything arrived in good quality in the end
Kind regards
Jamie
Antwoord van Garden Wildlife
Hi Karen.
We're happy to hear that everything arrived quickly
Kind regards
Jamie
Antwoord van Garden Wildlife
Hi Gill
I am very sorry for the delay in getting this order to you. Unfortunately, a lot of these orders were held up due to production issues but I can confirm that the order had been sent at the time of this review and appears to have been delivered a couple of days later on the 7th.
If you need any further assistance with the order please let reach out to us at sales@gardenwildlife.com
Kind Regards
Luke
Antwoord van Garden Wildlife
Hi Paul.
We're pleased to hear that everything was great quality, arrived quickly and well packaged
Kind regards
Jamie
I’ve ordered a couple of times now
I’ve ordered a couple of times now; quick service and delivery. Fantastic customer support!
30 april 2025
Antwoord van Garden Wildlife
Hi
We're so happy to hear that everything arrived as expected and in quick time
Kind regards
Jamie
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