Gareth James Property Reviews 

I have been using the Queens Rd office of GJ for 5 years now to let a property in the New Cross area.
I have found the staff to be very supportive, quick to respond to emails and enquiries and always polite and helpful. So far all my tenants have been excellent and I am very pleased with the service supplied by GJ.

I recently moved into a flat in Peckham managed by Gareth James. Our experience so far has been great: the GJ team are responsive to emails and provide clear instructions on what is required. They clearly know their stuff. Would definitely recommend to a friend!

We had a very positive experience with Gareth James and particularly Tomos Lloyd. Tom was very helpful throughout the whole process and was there every time we needed him or had any questions. Would highly recommend renting through Gareth James and should we need to in the future we can hopefully move with them again!

I’m a long-time client (landlord) of GJ, and in general things tend to run very smoothly. Recent events have led to many challenges for landlords and lettings agents, and I’m pleased to say GJ were supportive throughout, and when the time eventually came (after several months of a specific property development) acted rapidly to make all the necessary arrangements and formalities in time to get the right tenants settled in, within timeframe.

Tom was a fantastic agent. Helped us conclude in very tight timescales and was a pleasure to deal with.

I appointed Gareth James to sell my property - and they did! Good communication, regular updates, easy to deal with. Jake at Gareth James worked really hard at smoothing out the small issues to ensure we completed in a short time frame.

Great service from Gareth James (especially Nikki and Tom). Extremely helpful and knowledgable about the market.

Responsive and helpful. We did have one miscommunication which I had to resolve myself as the tenant, but it was minor and manageable. I would recommend working with them.

Nothing but a positive experience with Gareth James Queens Road and Gareth James Nunhead. They are always attentive and quick to respond to any issues with our rented property. We had had a bad experience with a different letting agent in the past so it was so refreshing to find someone who actually cares! Massive thanks to Aaron specifically for always having our back.

I had several valuations for my flat that I was only looking to refinance. Jake, from Gareth James, was the only one who took the time to get back to me and didn't seem disappointed at the nature of the valuation. Offered good advice. I will definitely reach out when it is time to sell.

Absolute crooks. Allowed the landlord to enter our house without permission and start renovations.

After living in a building site without any updates on when the works would be finished, we are then handed notice and told we have to professionally clean the house/building site if we want our deposit returned.

Avoid at all costs.

Review of your review.

Replied to our review almost four months late with incorrect information. Our TDS was claimed months ago. You sent someone in July 2019 for a quotation to replace all carpets yet didn't get round to having the work done until we moved out in 2020. You brought countless strangers into our house without masks for viewings, without warning. An agent walked into my room with a group of people without knocking whilst I was in bed!

Adding this simply because it's funny and a great example of the service you can expect from Gareth James.

Not the worst estate agency I've dealt with and defo not the best either. Would like to thank the lovely ladies at the Queens Road Branch: Bibiana is very informative but Eunice went above and beyond to make me feel very welcome and give assistance - especially when I was the one who had to collect keys from the office from her when renting. :P
From there, my friend went on to rent through Esther O and Gibson - back in the golden days. We didn't really ever complain as they did their best to resolve our issues but property management was a little too slow at times so the lettings team has to step in. Would recommend only if you have persistence as well as patience to deal with delayed replies and arrogant characters (like Kash). :/

They sold our house, for which we are grateful, but it was a really difficult process with terrible communication. We kept being promised updates which never came and only materialised once we chased, usually on multiple occasions. I also didn't factor in the added 20% VAT charge on our final bill of Estate Agent fee which was a nasty surprise. Nice people but bad bad communicators so I recommend you avoid them unless absolutely necessary.

My year long experience with Gareth James has been beyond exemplary. At every opportunity Cameron at the Bellenden Rd Branch went above and beyond to assist me whenever I needed help.

The agency were only originally involved in drafting the paperwork of my lease, where after my flat was then managed by a private landlord. However as the story in London goes, my private landlord was dreadful, with non stop issues with the property and with his behaviour that I won't go into. As a solo tenant, and often feeling overwhelmed with what my rights were and how I should proceed with my landlord, I often asked Gareth James for advice and the agency was always there for me to help me on what I should do, provide additional information or links to understand how something worked, and even followed up with phone calls to see how I was going. They also let me leave a spare set of keys at the agency, again, just to make sure I was looked after.

I have now thankfully left my old flat with the terrible landlord (surprise surprise, even in the end, he tried to be evasive about returning my deposit, and AGAIN Cameron from the agency stepped in to help me). I will say, the flat I rent now is not managed by Gareth James and I am experiencing many of the typical issues people think of when they deal with property agencies. AlI can think is - I wish Gareth James were managing my flat now!

If I could give zero stars I would. These people are so incompetent at doing their job it’s disgraceful. I rented in Peckham and the people at the Queens Road Peckham location were of no help to me during my tenancy. Their main goal is to drain you of your money and any hope you had for humanity. I had to hold their hand through doing their own JOB! I had to call every week to check to see if they would actually get something I’ve asked processed and they still hadn’t done it after a month of calling! I am so glad I am renting from someone else now because that was an absolute nightmare.

Once paying the holding deposit for a 'fully furnished' property, the estate agent then tried to sell us sofas and beds from the past tenants. When we went for a second viewing the agent was rude and made out we were lying when we referred to the furniture situation, despite us having screenshots. The house was also not double glazed as advertised on the site.

Thanks for the reply (below). It is, in common with your other communications, barely coherent and only 5 months overdue! I don't know why you can't just try and improve your service rather than seeking to justify your grasping, impersonal business practice. I am leaving you a star on here, but I'm not sure you merit it. Honestly! These are young people who have it hard enough without your nonsense. Just be kinder.

My son and his friends had a similar experience to many of the reviewers here. Gareth James were at least consistent in their very slow responses to any questions asked of them. I dropped my son off in their new student home and noticed that the front garden had boxes and bins full of rubbish in it. I advised them to take photos of the property in case and sure enough when it came to the time to recoup the deposit, they were billed over £100 to clean the garden. Similarly they were asked for £60 to replace a bulb. When you consider that over the year, the landlady had almost £40k from my son and her friends, this seemed rather insensitive, particularly during such difficult times for students. I tried to communicate with Gareth James to air my concerns but was routinely ignored and had to email every person in the company just to open up a line of communication. I will be complaining to the University and advising that this lettings agency are scrutinised and vetted and that students are forewarned. They are clearly very keen on cultivating the student market as unfortunately they are easy prey. So. My advice as a more experienced and less easily intimidated person would be to avoid dealing with this agency who seem to spend more time making excuses and avoiding issues than doing the job they profess to love.

- My property was let on an assured shorthold agreement by Gareth James and the agreement which wasnt worth the paper it was written on as the tenants broke it 6 months in without agreeing a surrender.
- I was informed by the agent one of the tenants had lost his job and both wanted to leave the flat at the end of the week, only to find out when I asked for proof he had not lost his job but that wished to move out regardless. The agents did not get factual information from the tenants and only did so when I suggested getting an official letter from the tenants employer. The agent then confirmed the tenant had indeed forged a job termination letter, the tenants moved out netherless.
- The management service is a joke as they allowed the tenants to vacate the flat without ensuring my keys were collected. I had to pay a locksmith to change the lock as the Gareth James distanced themselves from me by ignoring my multiple email request to get my keys back.
- Rather than taking the tenants to court for breach of the tenancy, I agreed to the tenants proposal to release the tenancy deposit to me, and for the tenant to release the agreed one month rent. Gareth James had the authority as a member of TDS to submit a proposal to release the deposit but they refused and ignored my many emails requesting this. I would also leave numerous for Cameron the Sales and Letting Manager to respond but he did not respond.
- When the TDS finally released the deposit to me via Gareth James, the estate agent had the audacity to take over 200.00 from the deposit which was agreed with the tenants be returned to me.

- This is the worst estate agent in peckham as they basically wash their hands with you if a tenant moves out before the tenancy ends, or if you no longer are using them to relet the property. They are not bothered even to get your keys back when managing a property.
- The reference agency which gareth james use are not accurate, a false reference was given to me.
- The estate agents advised both tenants had permanent jobs and this was shown on job references at the beginning of the tenancy but I came to realise both were contracting and one tenants profession was different to the job evidence information that was given to me initially.
- The sales manager (Cameron Cummings & Tomos Lloyd) see you as a moneybag and doesn’t care about the basic concept of providing a good service to ensure repeat business.
- The experience I have had with this agent has been poor I have been passed from person to person, in fact I feel I have been robbed blind by them, I basically have not got what I paid for. They source unreliable, uncertain tenants, I would not use again or recommend gareth james to my worst enemy

Awful experience! Would not recommend!

I was a tenant at one of the (overpriced) properties managed by Gareth James 3 years ago and it's been my worst renting experience since I came to London.

They do not care about their tenants, only about making profit and satisfying the landlord. Extremely poor communication and rude members of staff. It was almost impossible to communicate anything to them and it seemed as if they just didn't care about our well-being and the state of the house (so watch out if you're a landlord too). For example, when we first moved in, some of the furniture in the house was absolutely awful and basically falling apart. My questions about this were ignored for a while and when I got tired of asking for replacement and got my own items, they refused to remove the old ones and said I'd have to pay a massive fine if I was to throw them out. It took a meeting with an extremely condescending member of the property management team to agree on a compromise, however, all of this could have been avoided if the property manager made effort to communicate with us, the tenants.

It would take them weeks to fix some of the issues we had and some of the other ones were not fixed over our whole tenancy (we spent a year with a broken extractor fan in the kitchen). The house was also poorly isolated and extremely humid which resulted in a large amount of my housemate's clothes getting mouldy beyond salvation.

At the end of the tenancy at first they didn't return our deposit and were ignoring our questions about this issue. It took an email to the owner of the company and the management staff from the head office to finally get our deposit back.

It's more of a scam than a letting agency. And if you want to move in into one of their properties I strongly discourage it.