Gecko Glazing Ltd. Reviews 

24
•
TrustScore 4.5 uit 5

4,4

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Beoordeeld met 5 van de 5 sterren

Brilliant service and really decent, caring company. Were able to match my wooden frame with a darker colour for the edge of the gecko pane. Really happy with the end result. Less external noise, cuts... Toon meer

Beoordeeld met 5 van de 5 sterren

We got sick of hoovering the windows of our Victorian flat and a friend recommended Gecko. We had Gecko install glass in most of the rooms of our 2nd floor Victorian flat and immediately noticed a... Toon meer

Beoordeeld met 1 van de 5 sterren

Very disappointing service from Gecko glazing. Took a month for them to send my order due to staff shortages. When it eventually arrived, the first few days it appeared to work well but when it... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Gecko invisible in my Georgian panes, Great product they look really neat, we hardly notice them. And excellent customer service through ordering, surveying and fitting.

Bedrijfsgegevens

  1. Ramenleverancier

Geschreven door het bedrijf

Gecko Glazing is an Edinburgh-based specialist in secondary glazing for traditional sash, heritage and timber windows. We manufacture made-to-measure Gecko Panes: a patented, near-invisible glazing system designed to make older homes warmer, quieter and more comfortable without replacing or damaging their original windows. Our slim, lightweight panes simply push into place inside the existing window frame. They are fully reversible, allow windows and shutters to operate normally, and preserve the character of period properties. Independent testing by BRE found that Gecko Panes can reduce heat loss through windows by around 50%. They can also reduce noise by approximately 25% and help tackle condensation and draughts. Gecko Panes are suitable for confident DIY installation, while our growing network of trained partners can provide professional surveying and installation in many parts of the UK. Our team supports customers from initial enquiry and measuring through to manufacture, delivery and installation. Having supplied around 50,000 panes across approximately 4,000 orders, we understand that every property and every window is different. We offer a first-pane trial, flexible payment options and a 10-year guarantee, giving customers a lower-cost alternative to replacement double glazing while retaining the windows they value and improving everyday comfort throughout their home.


Contactgegevens

4,4

Uitstekend

TrustScore 4.5 uit 5

24 reviews

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4 sterren
3 sterren
2 sterren
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4,4

Alle reviews

(24)

23 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Excellent product and service

We got sick of hoovering the windows of our Victorian flat and a friend recommended Gecko. We had Gecko install glass in most of the rooms of our 2nd floor Victorian flat and immediately noticed a difference in the warmth of the flat and muffled street noise.

We have since moved to a listed Victorian flat and have again installed Gecko. We noticed a reduction in our energy bills, less street noise and very little condensation.

I appreciate that Gecko lets you talk to a person rather than a machine or AI assistant. I have done and will continue to recommend Gecko to everyone looking for a solution for older windows that is more affordable than having new ones made.

14 mei 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Gecko invisible in my Georgian panes

Gecko invisible in my Georgian panes, Great product they look really neat, we hardly notice them. And excellent customer service through ordering, surveying and fitting.

8 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Brilliant service / product and really decent people

Brilliant service and really decent, caring company. Were able to match my wooden frame with a darker colour for the edge of the gecko pane. Really happy with the end result. Less external noise, cuts the condensation right down and I really notice it on the window in my office especially as was quite cold sitting by window before but now feels warmer.

1 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Secondary glazing from Gecko…

The secondary glazing from Gecko Glazing works as expected. Unobtrusive and easy to fit. I would recommend for sash windows if you are after a cheaper alternative to traditional secondary glazing.

4 september 2026
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Delays and vague promises

Whilst I love the concept of the product and want to support a decent UK company, the lack of proactive communication on production delays and the continued lack of any tangible delivery date is unacceptable.
Blaming a busy Summer sale period is unhelpful, especially as this wasn't flagged at the time of ordering. Equally, offering vague assurances that I'll get the product as soon as the production issues are resolved, really doesn't fill me with any reassurance and certainly doesn't get me closer to an Autumn installation, which I what I expected having ordered in early August.

15 september 2026
Review zonder uitnodiging
Logo Gecko Glazing Ltd.

Antwoord van Gecko Glazing Ltd.

Good morning,

I’m sincerely sorry for the delay to your order and, particularly, that we haven’t communicated with you adequately while you’ve been waiting.

We have experienced an exceptionally difficult combination of production pressures and temporary staff shortages. However, we should still have kept you properly informed and provided clearer expectations, rather than leaving you to chase us for updates.

We’ll be discussing your experience at today’s team meeting and making changes to how we communicate with customers whose orders are delayed. Now that the workshop is back to full strength, we’re also working to provide firmer and more reliable fulfilment dates.

I will personally make sure that you receive a clear update about your order.

Please accept my sincere apologies.

Kind regards,

Gareth
Owner, Gecko Glazing

Beoordeeld met 5 van de 5 sterren

Good for mullions

Really helpful team, and the panes fit beautifully. We measured ourselves the windows ourselves, and weren’t sure if they’d be ok in mullions. They are perfect!

11 september 2026
Review zonder uitnodiging
Logo Gecko Glazing Ltd.

Antwoord van Gecko Glazing Ltd.

Thank you so much for the positive review. Really happy to hear your Gecko Panes are working well for you and greatly appreciate you taking the time to leave a review. Thanks for being a customer.

Beoordeeld met 5 van de 5 sterren

Tremendous customer service and really…

Tremendous customer service and really happy with the final product. It has made our living room warmer and quieter and blends in perfectly with our period windows. Highly recommend!

9 augustus 2026
Review zonder uitnodiging
Logo Gecko Glazing Ltd.

Antwoord van Gecko Glazing Ltd.

Thank you SO much for this review James. We massively appreciate it when happy customers take the time to leave a positive review. It can make all the difference to a small business. I'll pass on your kind words to the team.

Beoordeeld met 5 van de 5 sterren

Great product

Great product and extremely easy to fit. Really responsiveness customer service team, who are all very helpful!

8 juni 2026
Review zonder uitnodiging
Logo Gecko Glazing Ltd.

Antwoord van Gecko Glazing Ltd.

Thank you SO much for taking the time to leave such a nice review Molly. We really appreciate it.

Beoordeeld met 5 van de 5 sterren

Everything i hoped for

Everything i hoped for. The product works is easy to fit and value for money. Very friendly and professional team who go out of their way to help with queries. It’s the answer I’ve been looking for to keep the Georgian windows I didn’t want to part with. Thank you!

11 april 2026
Review zonder uitnodiging
Logo Gecko Glazing Ltd.

Antwoord van Gecko Glazing Ltd.

Thank you so much for taking the time to leave this lovely review. They can make all the difference for a young company like ours, so we hugely appreciate it. Thanks also for being a customer. We hope your Gecko Panes give you many years of good service.

Beoordeeld met 5 van de 5 sterren

Impressive product and support

We were so impressed with Gecko Glazing from the start to the end of the process.

We had to wait a little while for our appointment with their surveyor, Nick. When he arrived, though, he was excellent. He was polite, and talked me through the whole Gecko process, including showing me samples of the frames.

Once we had our quote, the support team at Gecko were lovely. They responded to emails quickly and, whenever I needed advice, they gave clear responses. Similarly clear were their installation videos. I'm terrible at DIY, but I had no problem popping in the frames.

Gecko were also really accommodating when we asked to change our order a little bit. They gave us options for non-standard colours (which we didn't end up choosing), and splitting our order up to break up the cost. They were understanding when we ordered sample panes, and even honoured a discount that we might have otherwise missed out on because our sample panes took us under the threshold.

Also, in a period where it's too easy to buy cheap knock-offs on Amazon, we felt great about having a product made and supported in Scotland.

We're dead pleased with our Gecko panes and would recommend them for anyone that finds themselves freezing in their old, single-glazed homes!

14 april 2026
Review zonder uitnodiging
Logo Gecko Glazing Ltd.

Antwoord van Gecko Glazing Ltd.

Thank you SO much for taking the time to leave this lovely and in depth review. It can make all the difference for us. I'll make sure to show this to the rest of the team (they work really hard, so hearing kind words gives them a real boost).

Thanks also for being a customer. We massively appreciate it.

Beoordeeld met 5 van de 5 sterren

We had Gecko install their glazing in…

We had Gecko install their glazing in my daughter's flat. The work was carried out efficiently with the installer pointing out that two of the panes had scratches. These were reordered and installed without much delay. There is an appreciable difference in the level of noise (quieter) and heat - now much warmer.

10 maart 2026
Review zonder uitnodiging
Logo Gecko Glazing Ltd.

Antwoord van Gecko Glazing Ltd.

Thanks so much for taking the time to leave a positive review (and apologies to be slow to acknowledge it). Glad to hear that your Gecko Panes are working well for you. Thanks very much for being a customer.

Beoordeeld met 5 van de 5 sterren

Really pleased with my gecko windows…

Really pleased with my gecko windows thus far. And a much more economical way of improving sash n case insulation.

Very straight forward and efficient company.
Installer Dennis was amazing and clarified any queries etc
Wouldn’t hesitate to recommend

Difficult to know re the longevity but I think with the proper care and maintenance will be okay
Thankyou

9 maart 2026
Review zonder uitnodiging
Logo Gecko Glazing Ltd.

Antwoord van Gecko Glazing Ltd.

Thank you SO much for the positive review Joy we really appreciate it. Thanks also for being a customer. We hope your Gecko Panes give you many years of good service.

Beoordeeld met 5 van de 5 sterren

Excellent communication and great…

Excellent communication and great customer service. Everyone I met or communicated with was helpful and pleasant. The product itself was fitted a few days ago and is very smart and impressive, exactly as I'd been led to expect. It took a while to get it done though so I would advise people not to wait until the winter, like I did!

5 maart 2026
Review zonder uitnodiging
Logo Gecko Glazing Ltd.

Antwoord van Gecko Glazing Ltd.

Thanks hugely for the positive review. Sorry for the wait. We're finally on top of our backlog!

Beoordeeld met 5 van de 5 sterren

Easy to work with, great job and good price too

Gecko were very easy to work with from the initial contact, to the on site measuring up for the glazing panels in our 1820s New Town flat in Edinburgh to the expert installation. The price was less than I was expecting having previously installed secondary glazing in a London house. Visitors have told us they notice a difference already in noise levels and draft reduction which is good to hear. Quieter and cosier is good! I recommend Gecko especially if you live in a period property.

10 februari 2026
Review zonder uitnodiging
Logo Gecko Glazing Ltd.

Antwoord van Gecko Glazing Ltd.

Thanks so much for the positive review Andrew. We appreciate you letting others know of your experience, but most of all it gives the whole team a real boost to hear positive feedback. Thanks so much for being a customer.

Beoordeeld met 4 van de 5 sterren

Very good product - long delivery delay

First and foremost - the panes are amazing. Measured my 6 panes following the instructions they provide online and placed my order. Once arrived they were easy to install and have improved the room temperature. However, I placed my order on 18 November and only received them last week. Initally I received an email on 21 Novembw4 saying theyd been dealyed by about a week. I emailed on 4 December and was told its the busiest period but they were working as hard as they can. Called them on 14 January and was told my panes would arrive by Sunday. Sunday they hadnt arrived. I left a facebook comment and was told that they would be shipped soon. They arrived on 21 January. Although there was a rather long delay they were definitly worth the wait.

21 januari 2026
Review zonder uitnodiging
Logo Gecko Glazing Ltd.

Antwoord van Gecko Glazing Ltd.

Thanks for the kind words Ross, and apologies for the long delay. Covid rolled through the production team - every week we expected everyone back we seemed to lose another couple of staff. Thankfully now back on top of things. We appreciate your custom and your patience, and hope your Gecko Panes give you many years of good service.

Beoordeeld met 5 van de 5 sterren

Fabulous product, great customer service.

I have placed and received two orders with Gecko Glazing now, and both have been exceptional. I have an 1890s Victorian semi with original leaded single glazed panes at the top of each window - very beautiful, but dreadfully inefficient, and covered in condensation.

These gecko panes have solved the issues with both condensation and the cold panes overnight. They are also a fraction of the price of looking to get the original windows replaced - which I didn’t want to do anyway.

The panes fit seamlessly into the casements and unless you’re looking for them, they’re virtually undetectable.

I’m a huge fan of this product, and the company representatives - who I had to contact with queries during their busiest time of the year - couldn’t have helped more. 10/10 great experience; I would recommend them to anyone. Order three will come imminently I’d imagine. Thanks again.

9 januari 2026
Review zonder uitnodiging
Logo Gecko Glazing Ltd.

Antwoord van Gecko Glazing Ltd.

Thanks so much for the kind words Rachael. They give everyone in the team a real boost. Much appreciated!

Beoordeeld met 5 van de 5 sterren

Gecko panes have been a godsend in my…

Gecko panes have been a godsend in my original sash windows in my Edwardian home! Such a relief to not have to hoover the windows every morning! Great customer service from Gareth and team!

28 november 2025
Review zonder uitnodiging
Logo Gecko Glazing Ltd.

Antwoord van Gecko Glazing Ltd.

Thanks so much for the kind words Denise we really appreciate them.

Beoordeeld met 5 van de 5 sterren

A hidden gem...

I'm generally not one for writing reviews for companies, but having stumbled accross Geko Glazing whilst in search of a clean, efficient, cost-effective means of insulating my sash windows in my flat, I thought I'd reach out to them and order some panels.

A top-class, innovative product with branding, operations, communications from staff all on point.

Down to earth, friendly communications from a knowledgeable team, help to put your mind at ease.

I had a few urgent requests, which were dealt with immediately and fuelled with passion in their response to my queries.

An incredible solution to an age old problem, executed with precision, and delivered with impeccable standards. What a product. How they haven't got more market exposure, I'm not sure... but they will once people start finding out more about them.

Credit where credit is due. Thank you Sam, and to the team at Gecko Glazing. I will endeavour to order more panels from you in the future and will continue to sing your praises to others that I meet, especially in this terrifyingly cold winter that seems to be coming.

Your keeping the homes and hearts of your customers warm... Keep up the good work :-)

Paul

26 november 2025
Review zonder uitnodiging
Logo Gecko Glazing Ltd.

Antwoord van Gecko Glazing Ltd.

Thanks SO much for the kind words Paul we really, really appreciate you taking the time.

Beoordeeld met 5 van de 5 sterren

They secondary glazed 2 rooms in…

They secondary glazed 2 rooms in October 2025.
The service was professional and punctual. The product seems to work but yet to have a really cold spell to fully test them out. We had them installed by Dennis. He did a great job.
Many thanks to the whole team

15 oktober 2025
Review zonder uitnodiging
Logo Gecko Glazing Ltd.

Antwoord van Gecko Glazing Ltd.

Thanks so much for taking the time to post a positive review Michael. I'll pass on your kind words to Dennis I know he will appreciate them. Thanks for being a customer.

Beoordeeld met 1 van de 5 sterren

Very disappointing service from Gecko…

Very disappointing service from Gecko glazing. Took a month for them to send my order due to staff shortages.

When it eventually arrived, the first few days it appeared to work well but when it got colder the condensation re-appeared.

I contacted Gecko to get a refund as they claim that if you try one pane and it’s not for you/doesnt work they refund you but they do not have the courtesy to respond to the email let alone process the refund.

Very disappointing and unprofessional experience. I would avoid!!!

6 november 2025
Review zonder uitnodiging
Logo Gecko Glazing Ltd.

Antwoord van Gecko Glazing Ltd.

Good evening Jo,

We're sorry to hear about the poor experience. This is our busiest time of year, so we're not as quick to respond as we'd like, but still no excuse.

And we will of course stand behind our full refund pledge (which we're quite proud of). This review doesn't show your full name of course. We'll try to find your email first thing tomorrow, but it would help us identify you quickly if you could email us again or give us a bell.

Have a nice evening.

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