Gemini Accident Repair UK Reviews 

Amazing! Fixed my car no problem in ten days and gave it a full valet. The team were friendly as well! Highly recommended. Thanks very happy

WHERE DO I BEGIN AVOID THIS GARAGE AT ALL COST! MY CAR WAS SENT HERE BY MY INSURANCE AS IT WAS VANDALISED. IVE HAD NOTHING BUT PROBLEMS FROM DAY ONE. FIRSTLY THE WAY THERE CUSTOMER SWRVICE AND MANAGEMENT SPEAK TO THERE CUSTOMERS. I DROPPED MY CAR OFF IN MARCH ORIGINALLY TO BE CALLED AN AWKWARD PR*CK BY THE MANAGER OF THIS DEPO (CANAL STREET BRIERLY HILL)
THEY GOT THE CAR IN WITH NO INTENTION OF STARTING IT THEY HAD THE CAR 2 WEEKS BEFORE IT WAS EVEN LOOKED AT. THEY GAVE ME A CORSA FOR A HIRE CAR WHICH WAS FILTHY INSIDE AND OUTSIDE AS APPARENTLY A MEMBER OF THERE STAFF WAS USING IT AND THEY DIDN’T WANT TO GET IT CLEANED SO THEY TOLD ME THE CAR HAD TO BE CLEAN WHEN IT WAS RETURNED! THIS SHOULDN’T BE ASKED OF THE CUSTOMER IF THE CAR WAS GIVEN TO THEM DIRTY. THE CAR THEM MOVED TO THE PENSNETT BRANCH WHERE THE WORK WAS COMPLETED TO AN APPALLING STANDARD THE CAR WAS RETURNED TO THEM AND HAS BEEN WITH THEM 5 TIMES NOW AND IS STILL NOT THE MOST RECENT TIME OF THE CAR BEING THERE IT HAD BEEN THERE FOR NEARLY 2 MONTHS WHEN RETURNED TODAY AFTER AN ENGINEER HAD BEEN OUT MULTIPLE TIMES AND TOLD THEM THE WORK WAS NOT UP TO A GOOD STANDARD IT WAS FINALLY COMPLETED TODAY; TO A VERY PIOR STANDARD WITH BITS MISSED OFF WHAT THEY WERE MEANT TO DO OVERSPRAY STILL ALL OVER THE CAR. THEY HAD REMOVED MY REAR QUARTER GLASS TO PAINT THE QUARTER AND RIPPED THE TINT THIS IS NOT GOOD AND THE GARAGE WHEN QUESTIONED ABOUT IT DOES NOT CARE AT ALL AND DO NOT WANT TO GET INVOLED WITH ANYTHING. I ADVISE ALL PEOPLE WHO ARE TOLD THERE CAR IS GOING TO THIS GARAGE TO TELL THEM TO CHANGE WHERE THEY ARE SENDING IT. HOPEFULLY LV WILL COME TO SENSE AND STOP USING THIS AWFUL GARAGE AS A REPAIR CENTRE BECAUSE CUSTOMERS DESERVE BETTER

Great customer service, very helpful team sorted out my SsangYong Rexton when it got rear ended and James went the extra mile sorting out the tailgate release handle. I am very happy with the service and will always use them in future as local to me in Featherstone

This is for the Leeds Branch.
The insurance company of the car the that hit me used these guys to fix my car (which was pretty bad).
They were fab from start to finish.
Regular communication via text to keep me updated.
They had my car for about 3 months due to waiting for parts from Vauxhall.
A few snags on completion was sorted out very quickly, and my inconvenience was always kept in mind (courtesy car offered- drop off and pickup at a venue of convenience).
These guys were really easy to talk to over the phone, eager to get the job done, fab customer service.💕

They weren't bad at Edinburgh Gemini ARC Staff were ok and my damaged car was picked up efficiently and a courtesy car left with me , so that part of it was like clockwork . Not so good was they could not pick up my courtesy car or deliver my repaired car back to me on a day that suited me so i had to drive in to Portobello from out in East Lothian Also if you suffer a puncture in your courtesy car you pay for it seemingly although , luckily that did not happen to me. Repair itself seems fine. And so Gemini Edinburgh get much better than pass marks but are by no means perfect

I'm unsure who is the biggest joke. Flow Insurance (LV) or this lot, (Gem - if only, Canal St, Brierley Hill) who Flo, call their 'approved' repairer.
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On June 20th my vehicle was stationary and was hit and damaged by a stolen car, with false plates, which was being pursued by a police car. I had a meeting with the officers involved, photos were taken and details were exchanged.

I then spent 4 hours plus trying to call Flow on their 'Accident emergency' line - to report the accident and gave up in the end. I then called at 6:26 am the next day, it seems this is the best time to speak with anyone at Flow, when most of the nation is still asleep.

I spoke with Keith, he took all the details of the officers involved and said he would text me the reference number (which he didn't) and their 'approved' repair company Gemini, Brierley Hill, West Midlands would be in touch between 9 and 11 am to make arrangements for repairs and supply us with a hire car.

Sure enough, 9:15 am Reginia called to book the car in and take details etc... The car would be collected on the 29th for repairs and upon collection a hire car would delivered too.

On the 27th July, I received a call from the garage to finalise details about the damage and repairs, this was despite me completing Gemini's ridiculous app with images of the damage on the 24th. The call was complete and it was all confirmed for the 29th - as previously arranged.

July 28th: (day before collection)

During the late afternoon, I receive a call from Gemini to say that someone had not returned the hire car that we were supposed to be having and they were going to try and hire from Enterprise and they would call me back. I then receive a call (bizarrely) from Enterprise at 4:50 pm, to say: "we do not have any cars available, not even the very basic small one that had been booked for you" - charming! When I asked why Enterprise were calling me and not the garage, as it was their responsibility to sort this mess out - not Enterprise? That was met with: "dunno mate, I just work here." I then tried to get hold of Gemini but no one answered the phone. The interesting thing was, I then booked a hire car with Enterprise for the next day online - with no problems. I didn't close the sale as this was not the correct protocol to do this.
So, the next day I waited as arranged between 8 & 11:00 am for our car to be collected, no call from Gemini and no one showed up, I took 4 hours off work, emptied out all the car of private items - as requested and Gemini never showed or called.

I then went to work and Gemini called me at 3:30 pm in the afternoon saying: "alright mate, we're 5 minutes from your house." That's a problem, because I'm 35 miles away in the car that you arranged to collect this morning but didn't show up or call. His response: "I know, we're ever so short staffed mate. I'll get the office to call you". Missed the point completely!

The next day, I get a call from Gemini wanting to arrange it all over again, no apology whatsoever for wasting 4 hour of my time, just so unprofessional and completely incapable of basic arrangements and I'm supposed to trust these clowns with repairs to my vehicle? I don't think so. I told Gemini to forget it and I would contact Flow and get them to appoint another 'Approved' repairer.

I then sent Flow an email advising what had taken place and to get in touch and provide me with a more professional repairer - anyone but this tin-pot outfit Gemini.

After a minor bump my insurers, LV, directed me to my local Gemini repair centre - Brierley Hill.
After a couple of false starts where a courtesy car was not available, my car was collected and I was taken to Enterprise car hire, Lye.
The repair was carried out swiftly and I received courtesy and efficient dealings with both companies.
Highly satisfied.

My wife's car insurance arranged for her Picanto to go to Gemini ARC Wakefield for repairs to a rear-end shunt. We had no say in the matter & aren't we glad? We couldn't have chosen a better firm to deal with it.
No hassle, excellent coms, car collected & returned, repair work done as new. First class.
Thanks to Gemini ARC.

Appalling experience in March 2023 following an accident covered by LV. Couldn't use any other repair company and had such a bad time with Gemini (and LV) that when I had a no-fault accident in May, I used the franchise's own insurance scheme rather than put up with LV and Gemini again.
Took 5 days to get a nasty filthy courtesy car that I couldn't upgrade and that was disgustingly dirty on arrival with a fault in the tyre air monitoring system. Stuck with it for 3 weeks and it knackered my dodgy back.
2 new tyres were needed and they called to ask where I wanted them - I asked for the front. They left them both on the driver side. I had lost the will to live and was happy to be done with them, so didn't ask them to come out and change them as I didn't notice on delivery.
Think the car was done with OEM materials as I repeatedly insisted but I was nervous of the quality of work based on the quality of experience - to the extent I had a health check by my franchise afterwards.

Initially my car was picked up for what was a minor dent and a scratch on the wheelarch. The car was with them for a week. I finally got my car back - in a filthy state with them reporting that the wrong shade of paint was used.
I was told I’d be contacted soon when the right shade of paint could be sourced.
I called them back over 2 weeks later, I then had a call the day after telling the paint had arrived.
My car was picked up again - the day after I called to see if it was ready for me to pick up. I was told again that they cannot get the right shade of paint.
When I got it back I had to clean the mess that was made - again and then discovered the interior of the door had not been put back properly.
One bad experience I can deal with but this is now become an ongoing issue. I’ve owned the car 3 months. I feel my car is slowly ruined by the poor quality of the service they provide
Update: I have since taken my car to another body repair shop and have been informed that the work they have done is unacceptable, a wheel arch and door were sprayed (the wrong shade) when it should have been the side of the car and the colour should have been blended in.
I now have the car booked in for the work to be put right.

Following a minor brush with a bollard, I put in a claim with our insurers who instructed Gemini ARC Taunton to carry out the work to our Mercedes A Class.
The car was collected on 14 June and a courtesy car provided. Two days later the car was back looking pristine and with a fuel top up.
Amazing service - well done.
Rated 4 as no one is that perfect.

My car was repaired here after a accident in October 2022 my car was returned within a week with some clips on back order. Now we are in June and I'm waiting for the clips after several calls and conversations with esure car insurance.
The clips were delivered to my home address and we were expected to fit them ourselves. Very disappointed wouldn't use them again

Manchester branch . Totally on the ball with my car the lovely Andrea kept me upto date with my juke and more Importantly called when she said she would. A little mishap on day of collection which put it back but they pulled out all the stops for me and made a stressful accident more bearable. Defo no issues at all with Denton branch. Customer Care was 100%

Missing parts, wrong parts, paint doesn't match, overspray, under spray, panel gaps, bits hanging off the bumper. Basically if you want your car ruining take it here. Oh and add the gobby call handler from head office for the full experience. Beyond poor.

I have just collected my car from the Macclesfield branch. I have never experienced such outstanding customer service. Carla on reception was an absolute pleasure and is incredibly professional. My car now looks like it's new, apart from the first class repairs my car was cleaned inside and out and the whole experience was dealt with swiftly and quickly by a company that I can't praise enough, thank you all so much for making an old man very happy.

The Dudley branch did a great job repairing my car and so quickly. A special thank you to Marita who helped me out over the courtesy car

Arrangements were made for an accident repair and a courtesy car through Enterprise. When the car was collected no courtesy car was delivered, the Enterprise person said we don't deliver can you come and collect it later, and you are outside our area. They transferred the order through to Hazel Grove branch of Enterprise, who didn't have a car available and it would be Monday before they could get one for me. Monday came and Enterprise rang and said they had been told the car might be ready in a day or two so we decided not to bother. Every time we contacted Gemini the car would be tomorrow. So in the end it was 12 days the car took to be repaired and returned. I am sure Gemini will charge LV for it

Dear sir or madam
My car has been at your repair centre at Featherstone West Yorkshire and iv just collected it and I'm literally blown away with the job they've done it's absolutely outstanding my car looks brand new and can I add the two staff I dealt with were a credit to you the receptionist was so helpful and bubbly and smiling and the manager who actually did my repairs was just as good I cannot thank them enough for the job they have done on my car
Yours faithfully
Paul hardy

I have been forced by LV, my car insurance company to use this repairer for a no fault claim made 6 weeks ago. The only alternatives LV offered were in different cities and counties. Gemini couldn’t “fit me in” for 4 weeks then on the agreed day of collection they called to say they need to postpone for another day as the curtesy car hadn’t been returned to them. The next day they just didn’t turn up in the 3 hour window they’d given me. I called them and was told “it’s because a customer hadn’t returned the curtesy car”. No alternative date offered and no apology! I’m left now to either trust them that they will eventually get to me and do a decent job or to go to another LV recommended repair garage out of town and start the whole process again!

I would like to thank all the staff at Gemini for a very high standard of professional service at every stage. From the collection of my car, fully repaired and returned in immaculate condition. Thank You.