I recently sent several emails requesting that they send me a missing part for my garage door opener package, but they kept sending me the same generic response over and over without resolving the i... Toon meer
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Lees wat reviewers zeggen
Genie has the worst customer service support I have ever dealt with. They should be ashamed of themselves. On hold for hours, no call backs, no emails answered. Honestly a joke of a company. Upd... Toon meer
I bought TWO model 7155 openers. I have had trouble with BOTH of them within the first month. They have excellent trouble support agents IF YOU CAN GET TO THEM. You cannot. On hold 1.5 hours each time... Toon meer
The garage door opener 7155 works great! So I decided to buy the Aladdin Connect for it. Guess what? I didn't need it, it's built in. Sure wish tech support would have told me this instead of escalati... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Genie garage door opener systems, accessories and installations are well-known and trusted by consumers. Explore our product and support offerings today.
Contactgegevens
one door drive, 44660, Mt. Hope, Verenigde Staten
- 8003543643
- ohio_cs_team@geniecompany.com
- geniecompany.com
1,4
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188 reviews
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Heeft 13% van zijn negatieve reviews beantwoord
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I have purchased from The Genie Company…
I have purchased from The Genie Company twice. The first time, I called for assistance finding the part number I needed. Customer service was very helpfull. I received both orders without any problems. I will certainly purchase from them again if I need Genie products.
4 januari 2019
Review zonder uitnodiging
got my product sooner than expected
got my product sooner than expected, in perfect condition
3 januari 2019
Review zonder uitnodiging
Happy- quick easy service/ all online.
3 januari 2019
Review zonder uitnodiging
Instructions were very user friendly.
3 januari 2019
Review zonder uitnodiging
Excellent instructional videos
3 januari 2019
Review zonder uitnodiging
Was extremely easy to program the new…
Was extremely easy to program the new remote.
3 januari 2019
Review zonder uitnodiging
Unbelievably easy to get online and…
Unbelievably easy to get online and order another garage door opener and it shipped in a timely manner.
3 januari 2019
Review zonder uitnodiging
I was pleased with remote had to…
I was pleased with remote had to replace original
3 januari 2019
Review zonder uitnodiging
The replacement Genie remote garage…
The replacement Genie remote garage door opener works fine and only a few minutes to program.
3 januari 2019
Review zonder uitnodiging
The Genie Company was awesome to order…
The Genie Company was awesome to order from! They sent the product in a VERY timely manner! I would recommend them to anybody who needs a replacement part for their Genie product.
3 januari 2019
Review zonder uitnodiging
Keypad replacement
Product came as described. Took only a few minutes to remove old keypad and install new one. Simple procedure to sync the keypad to garage door opener.
3 januari 2019
Review zonder uitnodiging
I called customer svc but they were…
I called customer svc but they were closed so I went ahead and ordered online. A day or two later, I received a call. I had already placed my order, but the follow up phone call was appreciated.
3 januari 2019
Review zonder uitnodiging
Order through Amazon and not Genie!
I ordered 2 remotes on December 14th thinking that they would have no problem arriving by December 23rd and since it was over a week away and I needed them for guests arriving from out of town. Sure enough on the 21st (a week later) I realized that Genie hadn't even shipped the product yet so I called their customer service and asked if the remotes would arrive by the 23rd. A rude and nonchalant rep stated that she was not able to tell me when they would actually ship the order and she had no clue when it would arrive. I then asked her to cancel the order because I specifically needed them by the 23rd, which of course she stated she couldn't do that. I decided to place a new order through Amazon that day (which I should have done in the first place) for next day delivery. Sure enough, Amazon's package arrived in 1 day (for the same price as Genie) with no problem and Genie's package didnt arrive until the 30th!!! It took half a month to receive 2 remotes? Terrible customer service, terrible shipping process and will never order anything through Genie again!
3 januari 2019
Review zonder uitnodiging
Antwoord van The Genie Company
Hi Maryann,
I am very sorry to hear this! I apologize that we were unable to supply you the level of support that you would normally receive from us, we will be reaching out to you after researching your order further to provide more assistance.
Excellent product!
Excellent product. Easy installation. Excellent support.
3 januari 2019
Review zonder uitnodiging
I prefer genie products because of the…
I prefer genie products because of the screw drive, works great til the garage door freezes to the floor.
2 januari 2019
Review zonder uitnodiging
Had great help on the phone and…
Had great help on the phone and received parts in time
1 januari 2019
Review zonder uitnodiging
Placed my order for another remote door…
Placed my order for another remote door opener and received it quickly. This is the second time ordering and first rate service both times.
1 januari 2019
Review zonder uitnodiging
Trigger happy
It easily triggers the door when inside my pocket
1 januari 2019
Review zonder uitnodiging
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