Geniuswigs Reviews 

I’m extremely frustrated with the lack of communication regarding my order #MIYQVRXYV. According to their website, my order was supposed to ship last week and was expected to be delivered by 8/25. As of today, my order still has not shipped, I have not received any meaningful update.

I have also already reached out by email and have yet to receive a response. Unfortunately, this appears to be an ongoing issue with this company customers should not have to repeatedly chase down updates about orders that have already been paid for.

I sincerely hope they can get this together and provide me with a clear update on my order, including when it will actually ship. If I do not hear back or receive an update by the delivery date they promised at checkout, I will have no choice but to dispute the transaction.

I would appreciate an immediate response and some accountability regarding this delay. At this point, the lack of communication is extremely disappointing and frustrating.

According to the company's website when I first placed my order (GW2415), it was supposed to be delivered by yesterday, 6/24/26. I've been ordering from this company for over a year because they used to have fast shipping, great customer service, and high-quality hair.

Unfortunately, it seems like things have really gone downhill. Communication has been poor, the quality of the hair has declined, and customer service is almost nonexistent. I've reached out multiple times through email and their website but haven't received any response.

I honestly don't know what's going on with this company, but I hope they can get things back on track. I also noticed that their website hasn't been updated in months, which only adds to my concerns.

It's disappointing because I genuinely enjoyed supporting this business, but at this point it looks like I'll have to stop ordering from them. If I continue to get no response and my order doesn't arrive, I'll have no choice but to dispute the charge with my bank. It's frustrating and sad to see a company I once trusted fall so far from the standards that made me a loyal customer.

I strongly caution anyone considering doing business with this company. I was a loyal customer until one of my most recent purchases turned out to be a bad batch of hair—the frontal was so severely matted that it was impossible to detangle.

When I contacted customer service, instead of addressing the issue directly, they insisted I place another order with the promise of a “reward.” Although they stated they could not issue a refund, I agreed and placed another order. That order took longer than usual to process, so I reached out again to either confirm the status or request a refund. At that point, a representative admitted there was a misunderstanding and agreed to process a refund within 3–5 business days.

It has been well beyond that timeframe, and despite multiple follow-ups, I have not received my refund nor any response.

This level of disregard for customers is unacceptable. I am sharing my experience to warn others so they can avoid going through the same frustration. Also the company blocked blocked me on their social media platforms after posting my review in their
comment sections.

The hair is beautiful, but I have one problem with it. He shared a little bit the quality is not hundred percent, but it’s okay

Bien muy poco pelo y más corto de la medida que indica aparte me cobraron impuestos elevados

Buy this wig!
Don't Hesitate!
You won't be disappointed!

Absolutely beautiful I will be back to reorder in the near future 😊

Customer Service, communication was excellent.

The wigs are very poor quality and the size is not the real sizes. And I would send them back if the return was not difficult. I say to the customers every where don’t waste your money like I did, I lost on these items.

If I could leave zero stars I would. I placed an order ORDER GW2097 to not recieve a response from them at all. I have messaged then on Instagram & sent 5 emails & no response. I will be refunded by my bank & reporting you to bbb. Horrible customer service.

Wasn’t the same product when you get a discount item. The lace was a different color and texture . Was not a crystal lace

I do have photos and can submit for proof.

Listen with so much scammers out there you don’t want to take the chance , I have been shopping with genius wigs for two years now and the communication is great the wigs are even better , I really love there wigs I think I bought every one of the crystal lace wigs by now . Get yours too

Products from Genius are good quality. Have been using them for a few years and I have never been failed yet. Items are sent in good time.

I’m very impressed with this company. I ORDERED THE AFRO KINKY CURLY CRYSTAL HD LACE WIG. This is one of the best wig units I have gotten so far. The lace is extremely realistic and blends well when you bleach the lace. The curls when styled Are super soft and very curly . I was able to communicate with the company to see the unit before it was shipped to me which was a great experience. I rate this wig a 5/5 for the texture and the lace definitely a great buy and worth the price

I received the wrong size wig! I was sent a small cap when I ordered a large cap! I even paid extra for the large cap! I want to be refunded! I'm so upset 😡 I needed this wig for an event! I have real thick long hair and it will not fit over my natural hair!

Do not buy from this company, I purchased a wig from them, it wasn't the wig I ordered, the wig was unwearable it was badly made, when I asked for a refund it was a big problem they eventually agreed so I had to spend my money returning it via DHL, which wasn't cheap, then when the package arrived in China, they refused the package because the didn't want to pay the Duty. So I wasted my money to return it. This company do not know how to treat people they take your money & send you rubbish wigs, I will never buy from them again & I would never recommend them to anyone, there are better wig companies out there avoid GeniusWigs

I’ve ordered over 6 times with this company and it’s never bad. Products come fast and exactly what I want.

I loved the wig other than it being too small. I never was sent a wig this small out of all the wigs I own and I have purchased two wigs from genius wigs before and they were never this small. I'm kinda disappointed in the sized cause the wig was expensive...

I never received my package or tracking information!

Took very long to get mailed out and didn’t get mailed until AFTER I finally reached out to the company, almost a month after purchase. When it arrived, the hair itself was very thin, and nothing like the photograph pictured on the website. I do like the HD lace. I was asked to put a description for the “free“ wig I wanted and received a bob wig, which again was super thin, and nothing like what I described wanting. Disappointing experience. Won’t purchase from them again.