Amazing gambling experience, good slots and great bonuses, would give 5 starts however i won a 100x on 20p roulette and only received £1.80 , thats my only complaint as i tried to contact customer ser... Toon meer
Bedrijf heeft geantwoord
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for me i just can not win anything no matter how much i put in or how long I play i just get nothing last withdrawal was a year ago
I am quite new to this casino but within a week they have stopped me playing as I have been gambling"too much" in their opinion. Not my fault if I don't have extras (like children) to up my costs con... Toon meer
Bedrijf heeft geantwoord
Had zero problems. Had to verify my account which was an easy process. CS were helpful removing a bonus I couldn't remove so I could withdraw my real cash money. Withdrawals are quick, usually within... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Genting Casino
Geschreven door het bedrijf
Premium Online Casino Experience at Genting Casino
Genting Casino Online brings a premium online casino experience to players. Enjoy live roulette and blackjack tables, thousands of slots, mobile play and selected promotions, all supported by the trusted Genting brand.
Join NowSee our latest offers and promotions
🎁 Discover Genting Casino offers, including welcome bonuses, free spins and selected campaigns for eligible players.
Play Now
Play Genting Live and Live Casino Games
Step into the Genting Live service and enjoy live-streamed roulette from Genting venues such as Resorts World Birmingham, Palm Beach and Manchester. This part of the Genting experience brings real-time casino action online, giving players easy access to live tables with the polished feel and atmosphere the brand is known for.
Play Live CasinoPlay Slots, Jackpot Games and New Monthly Releases
Choose from over 7,000 online slots at Genting Casino, including exciting progressive jackpot games with the chance to win big. With new titles added regularly each month, the collection features everything from classic favourites to the latest releases, offering a wide variety of themes, features, and jackpot opportunities to enjoy.
Play Slots OnlinePlay Safer at Genting Casino
Genting Casino promotes a safer way to play with tools and support designed to help customers stay in control. Safer Play sits at the heart of a balanced casino experience, encouraging players to set limits, take breaks and keep gambling fun and within their means.
Learn MorePay & Withdraw Safely
Geschreven door het bedrijf
- Trusted Payments and Fast Withdrawals
- Genting Casino supports trusted payment options to provide smooth and reliable deposits and withdrawals. Transactions are processed through secure methods, allowing players to manage their account with confidence as part of a safe and well-supported online casino experience
Play Genting Casino on the App
Your Casino, Ready on Mobile
Contactgegevens
Verenigd Koninkrijk
- contact@gentingcasino.com
- gentingcasino.com
See our latest offers and promotions
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3,0
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5K reviews
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Dead spins never won a penny
28 juli 2026
Antwoord van Genting Casino
Hey Laura,
We're sorry to hear that your experience was disappointing.
All of our games use certified Random Number Generators (RNGs), meaning every spin is completely random and independent. Because the outcomes are based on chance, it's possible to experience periods without wins, even though the theoretical RTP is calculated over a very large number of spins.
We appreciate your feedback and wish you better luck in your future gaming sessions.
The Genting Casino Team
Antwoord van Genting Casino
Hey Allan,
Thanks for your feedback. We're glad you had a decent experience, but we're sorry we didn't meet your expectations.
We'd love to hear what we could improve and if there's anything we can do to turn your 2-star experience into a 5-star one. Your feedback helps us make our service even better!
The Genting Casino Team
Great site to play
26 juli 2026
Antwoord van Genting Casino
Hi Keith Newman,
Glad to know you're enjoying our site!
The GentingCasino Team
great choice of games
27 juli 2026
Antwoord van Genting Casino
Hi Mr Morris,
Glad you had fun! It's great that you enjoyed the variety of games.
The GentingCasino Team
Rubbish!
Rubbish!! Rubbish!! No win at all!!! Nothing!! Keep spending money withouth winning!!! 4-500 spins withouth scatters, no win, nothing!! Absolutley rubbish!!
27 juli 2026
Review zonder uitnodiging
Antwoord van Genting Casino
Hi Mike,
We're sorry to hear that your recent experience was disappointing.
All of our games use certified Random Number Generators (RNGs), which means every spin is completely random and independent of the previous one. Unfortunately, this means that long losing streaks or periods without bonus features can occur, just as winning streaks can.
We appreciate you taking the time to share your feedback and wish you better luck in your future gaming sessions.
The Genting Casino Team
24% RTP on deposit and bonus play.
24% RTP on deposit and bonus play.
8% RTP on bonus free spins.
When you first play throws up massive negative anomalies even on just a few hundred game it is a huge red flag.
Avoid.
27 juli 2026
Antwoord van Genting Casino
Hey David,
Thank you for taking the time to share your experience.
We understand how disappointing it can feel when the results don't match your expectations. Please note that all of our games use certified Random Number Generators (RNGs), meaning every spin is completely independent and based on chance. Short-term results, including RTP, can vary significantly from the theoretical return, especially over a relatively small number of spins.
We appreciate your feedback and wish you better luck in your future gaming sessions.
The Genting Casino Team
Antwoord van Genting Casino
Hey Barry,
Thank you for your feedback. We're sorry to hear that you were unable to locate your Free Spins.
We have checked your account and can confirm that 10 Free Spins were credited to your account on 26/07/2026 at 19:41:00 UTC, exactly as advertised, with no deposit required.
Please note that these Free Spins are valid for 24 hours, so they will expire later today at the same time if they are not used.
If you are unable to see them, please log out of your account, log back in, and check your Rewards section, where they should be available.
The Genting Casino Team
Just incredible
25 juli 2026
Antwoord van Genting Casino
Hi William Mitchell,
Good to hear you're enjoying it! Your incredible review is truly appreciated.
The GentingCasino Team
You froze my account
You froze my account. Couldn’t play or withdraw money.
Marcus your bot wasn’t working and you didn’t respond to multiple emails.
Shame on you
18 juli 2026
Antwoord van Genting Casino
Hey Chris,
Thank you for taking the time to share your feedback. We're sorry to hear that you were frustrated with your experience.
We have reviewed your account and can confirm that your withdrawal was paid in full yesterday.
We also checked our records and could not find any emails received from your registered email address. Because of this, we're not sure where your messages may have been sent. If you need assistance in the future, you can always reach us through our Live Chat, where our team will be happy to help.
We appreciate your feedback and are sorry for any frustration this experience may have caused.
The Genting Casino Team
Antwoord van Genting Casino
Hey Susan,
Thank you for sharing your feedback.
We're sorry to hear you feel it has been difficult to win. We understand how disappointing that can be. Please be assured that all of our games use certified Random Number Generator (RNG) technology, ensuring every spin is completely random and independent. As a result, outcomes are based on luck, and it's natural to experience both winning and losing streaks over time.
We appreciate your feedback and wish you the very best of luck in your future play.
The Genting Casino Team
Nobody on live chat
Nobody on live chat. Making it unable to play or withdraw. I’ll report to the gambling commission
25 juli 2026
Antwoord van Genting Casino
Hey David,
Thank you for taking the time to share your feedback. We're sorry to hear you were frustrated with your experience.
We've reviewed your account and can see that our Live Chat agents did respond to your messages. While we always aim to reply as quickly as possible, there can occasionally be slight delays during peak periods.
Regarding your withdrawal, the only action required was to cancel your active bonus balance. Once the bonus was removed, your real money balance became available for withdrawal in line with our Bonus Policy.
We appreciate your feedback and are always here to help if you have any questions.
The Genting Casino Team
% payout too low
25 juli 2026
Antwoord van Genting Casino
Hey Theresa,
Thank you for sharing your feedback.
We're sorry to hear you feel the payout was too low. Please note that all of our games operate using certified Random Number Generator (RNG) technology, which ensures every spin is completely random and independent. While game payouts are based on their configured Return to Player (RTP), short-term results are determined by luck, meaning winning and losing streaks can naturally occur.
We appreciate your feedback and wish you the best of luck in your future sessions.
The Genting Casino Team
Sister sites are disgusting wouldn't…
Sister sites are disgusting wouldn't give yous 1 star never been on for months thought ad have a try £100 on again nothing all dead spins not 1 winwin got 1 bonus for £3.60 nothing don't even get a game for thousands ye put on don't no what's worse genting or bet vicktor these need investigated really do scam scam scam scam robbing f 😡😡😡😡
25 juli 2026
Review zonder uitnodiging
Antwoord van Genting Casino
Hey Jacqueline,
Thank you for taking the time to share your feedback. We're sorry to hear that your recent experience was disappointing.
We understand how frustrating it can be when luck isn't on your side. However, we'd like to reassure you that our games are not rigged. They are independently tested and use certified Random Number Generator (RNG) technology, meaning every spin is completely random and independent of previous results. Unfortunately, this also means there can be periods with few wins or lower-than-expected payouts, while at other times the outcomes may be much more favorable.
We appreciate your feedback and hope you'll have a more enjoyable experience in the future.
The Genting Casino Team
Scam with the bonus money
Told me they will give 100% bonus
I deposited and got the bonus now I couldn’t play the bonus money
They said after I finish my real money then I’ll be able to play the bonus money
Ridicules
24 juli 2026
Antwoord van Genting Casino
Hey Mehedi,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience with our bonus offer did not meet your expectations.
We'd like to reassure you that this is not a scam. Our bonuses operate according to our Bonus Policy, which is available to review before claiming any promotion. As stated in the terms, your real money balance is always used first. Once your real balance has been played, any remaining bonus balance becomes available for use, provided the bonus is still active and all applicable terms have been met.
We understand that bonus mechanics can sometimes be confusing, and we're always happy to explain how they work or answer any questions you may have.
The Genting Casino Team
Antwoord van Genting Casino
Hi Vieira,
Glad you had fun! We're happy you're enjoying the game.
The GentingCasino Team
Scam
Welcome bonus has 10x wagering requirement. The app only allows you to withdraw once the bonus balance has been canceled. When you cancel the bonus balance and try to withdraw your initial founds, you find that £20 is the minimum withdrawal amount. Would not recommend.
24 juli 2026
Antwoord van Genting Casino
Hey Catalin,
Thank you for sharing your feedback.
We're sorry to hear that your experience did not meet your expectations.
We would like to clarify that the points you mentioned are all clearly outlined in our Terms and Conditions. Our bonus is currently subject to a 10x wagering requirement, which was recently reduced from 30x to make promotions even more beneficial for our players.
Additionally, bonus funds must be cancelled before withdrawing any eligible real balance. This is a standard part of our bonus policy and is clearly explained in our policies.
Regarding the minimum withdrawal amount, the standard minimum is £20. However, if you wish to withdraw a smaller amount, you can contact our Customer Support team via live chat or email (contact@gentingcasino.com), and we can arrange this with our Payments Department.
We hope this clarifies the situation, and we appreciate your review.
The Genting Casino Team
Took to long to set up my account still…
Took to long to set up my account still not sorted out you can’t get better than my passport for identification and drivers licence council tax bill and still can’t get into my account so looking for my deposit to be refunded to my bank account
24 juli 2026
Antwoord van Genting Casino
Hey Alan,
Thank you for your feedback.
We have checked your account and can confirm that your verification has now been successfully completed. We can also see that you were able to access your account and play using your deposited funds.
We are glad to see this resolved and we apologise for any inconvenience caused in the meantime.
The Genting Casino Team
Popped on over the weekend just to pass…
Popped on over the weekend just to pass a bit of time. Quite like the live roulette tables, felt nice and relaxed. No hassle at all.
24 juli 2026
Review zonder uitnodiging
Antwoord van Genting Casino
Hi Samra,
Glad you had fun with our live roulette tables over the weekend! It’s great that you found the experience relaxing and hassle-free.
The GentingCasino Team
My issue still not been resolved out of…
My issue still not been resolved out of no fault of my own
24 juli 2026
Antwoord van Genting Casino
Hey Shakeel,
Thank you for taking the time to share your feedback.
We're sorry to hear that your issue is still unresolved. We understand how frustrating this must be, and we'd like to help resolve it as quickly as possible.
Could you please let us know exactly what issue you are experiencing? Once we have a few more details, we'll be happy to investigate and assist you further. Feel free to reach out to us via our support channels such as live chat or email (contact@gentingcasino.com).
We look forward to your reply.
The Genting Casino Team
Westfield Stratford is a nightmare
Westfield Stratford is a nightmare! Awful food, people with hoodies on and our friend was asked to remove his cap from his bald head. No security when a man kicked off near the lifts. We were petrified. Will never go back. Awful place! Avoid!
10 juni 2026
Antwoord van Genting Casino
Hey Robert,
Thank you for your feedback.
Please note that this review appears to be related to a physical location and not our online casino service.
We are not affiliated with the venue mentioned in your review. We kindly recommend contacting the relevant company directly regarding your experience. Link: https://www.trustpilot.com/review/www.gentingcasinos.co.uk
Thank you for your understanding.
The Genting Casino Team
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