Never offer any bonuses, was an excellent site back in the day then it moved platform (same as Play Ojo). Hardly go on it these days. Shame really. I know where you keep your offers I recon its be... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
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Don't respond. Took my deposit then immediately suspend account and ask to verify identity, they then approve all documents but keep me suspended and won't return money. Do not use at all costs. T... Toon meer
Bedrijf heeft geantwoord
There is many different types of game to play, this allows players to have choices when choosing games and there’s always live game. However there’s also live chat if you need help with anything.
Good selection of games but not a lot of promotions Iv been playing for a few months and havnt received one. I even signed up for the free spins but never received them. Update: After they responde... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
When you play online with Genting Casino, you get a fantastic choice of over 5000 casino games to play whenever, and wherever suits you. Choose from classic casino table games including roulette, poker and blackjack, including live dealer games streamed straight from the casino floor. Or dive into our catalogue of fun slots, jackpots and instant win games from the world’s leading casino game providers. We add new games every week, so you’ll never be stuck for something different to play. All our online casino games use the latest casino technology. This means you get to play your favourite games with confidence, using a tried-and-tested, secure online system that will keep you and your money safe while you play. You’ll also get a seamless gaming experience on any device, with super-fast load times and easy navigation within and between games. All our games are optimised for mobile devices, so you can play on the move as well as at home.
The Premium Online Casino Of Choice
Get Your Premium Casino Bonuses
Genting Casino offers a premier casino experience with a diverse selection of live games and popular slots. Every player is treated like a VIP, enjoying a range of welcome offers for newcomers, as well as numerous year-round and seasonal promotions for returning players.
Contactgegevens
Verenigd Koninkrijk
- contact@gentingcasino.com
- gentingcasino.com
3,0
Gemiddeld
4K reviews
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
There is many different types of game…
There is many different types of game to play, this allows players to have choices when choosing games and there’s always live game.
However there’s also live chat if you need help with anything.
27 april 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Love this site
4 mei 2026
Antwoord van Genting Casino
Hi MRS MARGARET MORAN,
Thanks for sharing your experience! We're glad you love the site.
The GentingCasino Team
Great game experience
4 mei 2026
Antwoord van Genting Casino
Hi sansta_ts,
Glad you had fun! We love hearing about your great game experiences.
The GentingCasino Team
Managed Casino
Is not only this time , is almost everytime , different games played and same thing after a while suddenly apear errors , you have to restart the game. Limited wins in bonus round usually very low , very hard to get bonus round , counterbalance is not working as it should and than weak chances of catching bonus round . I know many things about online casino cause i have a friend that is working in this bussines . You have to many times when you managed games not to pay and not to offer bonus round . All megaways games with a lot of potential to pay are managed , is not normal to play a game and in bonus round 3 times same day to pay me less than a pay in a normal spin ( 1pound 20 , 2pound 36, and 5 pounds .
There's nothing to make believe that i have fair chances. You say games are tested , i dont deny that but when ? That is been happened when you open casino , than nobody is coming to check you . So stop telling silly answer and reasons , i have 48 years so you cant bullshit me .
4 mei 2026
You have taken money after sayin my…
You have taken money after sayin my documents are Verified then when I go play you keep asking me to verify the same documents I have just sent
4 mei 2026
you took my money
you took my money , it disappeared saying adjustment, it was won fairly on roulette
27 april 2026
Never offer any bonuses
Never offer any bonuses, was an excellent site back in the day then it moved platform (same as Play Ojo). Hardly go on it these days. Shame really.
I know where you keep your offers I recon its been over 3 years since you offered me a bonus spin or a deposit bonus, your offers are dreadful compared to your peers, hence why I hardly ever visit.
3 mei 2026
Antwoord van Genting Casino
Hey James,
Thank you for sharing your feedback with us. We’re sorry to hear that your experience has changed over time and that you’re not visiting as often as before.
Please note that all currently available offers can be found within the Daily Picks section of your account. We recommend checking this area regularly, as it is updated with the latest promotions.
We truly appreciate your thoughts and will ensure your feedback is taken into consideration as we continue to improve our services.
The Genting Casino Team
Good games xx
2 mei 2026
Antwoord van Genting Casino
Hi lucekluck,
Good to hear you’re enjoying the games! Thanks for sharing your experience!
The GentingCasino Team
Good game good service
2 mei 2026
Antwoord van Genting Casino
Hi Ong Hong,
Good to hear you're enjoying it! Your appreciation keeps us inspired.
The GentingCasino Team
Antwoord van Genting Casino
Hi Jordan Butler,
Thanks for the kind words! We're thrilled that you're enjoying your time with us.
The GentingCasino Team
You have taken £40 of my money
You have taken £40 of my money. Then asked me to verify my self but all I have after doing this is a blank screen I cannot play or access my £40....
2 mei 2026
Antwoord van Genting Casino
Hey Chris,
Thank you for your review.
After reviewing your account, we can confirm that your verification has been successfully completed. Additionally, we can see that you have been able to access your account and play using your available funds.
If you have any further questions, feel free to reach out to us. We are always happy to help!
The Genting Casino Team
Don't respond to emails
Don't respond. Took my deposit then immediately suspend account and ask to verify identity, they then approve all documents but keep me suspended and won't return money. Do not use at all costs.
They replied to this review yet won't reply to 8 emails when asking to sort it out funny that isn't it. Been trying to get a response for the last week.
25 april 2026
Antwoord van Genting Casino
Hey Ryan,
Thank you for your feedback.
After reviewing your account, we identified that your full name was not entered exactly as shown on your verification documents, specifically the middle name. As a result, the system was unable to recognise the details correctly, and your account remained restricted.
We have now escalated this matter to our Verification Department so your full name can be updated accordingly. Once this has been completed, you will be able to proceed with verification and regain full access to your account and funds as normal.
If you would prefer not to continue, you may request a refund by contacting Customer Support via live chat or email (contact@gentingcasino.com).
The Genting Casino Team
Antwoord van Genting Casino
Hi Kevb,
Great to know you're enjoying the games! We always strive to enhance our rewards, so your feedback is invaluable.
The GentingCasino Team
Very frustrating
Very frustrating. I joined, made my initial deposit to claim my new member reward of free spins..,.but nothing. Was very hard joining the chat, the chat bot was impossible then the ‘real’ person wasn’t much better. Had no idea of new bonus so I had to send a screen shot. Am waiting for the result but it’s put me off bothering.
1 mei 2026
Antwoord van Genting Casino
Hi Zoe,
Thank you for your feedback, and we’re sorry to hear about the frustration you experienced during your recent interaction.
After reviewing your account, we can confirm that your welcome package, including the bonus and free spins, was successfully credited. Our records also show that these were accessed and played.
We understand that the process of contacting support and clarifying this may have been inconvenient, and we appreciate your patience. Your feedback regarding the chat experience has been noted and will be shared internally for improvement.
If you have any further questions or need assistance, please let us know and we will be happy to help.
The Genting Casino Team
Because is not give you nothing just…
Because is not give you nothing just eating your money
1 mei 2026
Antwoord van Genting Casino
Hi Maria,
Thank you for sharing your feedback with us.
We are sorry to hear that you feel disappointed with your recent experience. Please note that all game results are determined by certified Random Number Generator (RNG) systems, which are designed to ensure that outcomes are completely random and fair for every customer.
We understand that losing streaks can be frustrating; however, they do not indicate that the games are unfair. Every round or spin is independent and based entirely on chance.
We appreciate your comments and value your feedback.
The Genting Casino Team
Antwoord van Genting Casino
Hey Robert,
Thank you for contacting us regarding your withdrawal request.
I have carefully checked your account and can confirm that your withdrawal has been successfully processed. At the moment, there are no restrictions, limitations, or verification issues affecting your account, and everything appears to be in good standing.
Should you experience any further difficulties or if there is anything else you would like us to check for you, please feel free to contact us again and we will be happy to assist.
The Genting Casino Team
Fantastic site love it
23 april 2026
Antwoord van Genting Casino
Hi Tom,
Thank you very much for your kind feedback.
We are delighted to hear that you are enjoying the site and having a great experience with us. Your support and positive comments are truly appreciated and motivate us to continue providing the best possible service.
We wish you continued enjoyment and success.
The Genting Casino Team
not a lot to offer on live roulette…
not a lot to offer on live roulette games but good on slots
22 april 2026
Antwoord van Genting Casino
Hi Lewis,
Thank you for taking the time to leave your feedback and for awarding us 3 stars.
We appreciate your comments regarding the selection of live roulette games, and we understand that having a wider variety available is important. Your feedback will be shared with the relevant team for review as we are always looking for ways to improve the overall gaming experience for our customers.
We are also pleased to hear that you are enjoying the slots selection available on the site.
Thank you once again for your honest feedback and support.
The Genting Casino Team
Love the games. Super fast payout's
Love the games only problem is sometimes it logs you out for no reason. Could be my supplier. Super fast payout's money in my account within a hour or so
29 april 2026
Antwoord van Genting Casino
Hi Colin Forster,
Good to hear you’re enjoying the games! Logging out randomly can be annoying, but those lightning-fast payouts definitely make up for it. Thanks for sharing your experience!
The GentingCasino Team
I just feel there is periods where the…
I just feel there is periods where the machine cheats and also Irreverent bonuses we should be able to choose what kind of bonus a player wants than imposing slot games
23 april 2026
Antwoord van Genting Casino
Hey Taiwo,
Thank you for your feedback.
We understand that gameplay outcomes can sometimes feel frustrating; however, please be assured that our games do not cheat. All game results are determined by a Random Number Generator (RNG), which ensures that every spin is completely random and based purely on luck.
Regarding bonuses, we appreciate your suggestion. Bonus offers are structured with specific terms and conditions, which may include game restrictions such as slot-only wagering. These are outlined in advance so customers can make an informed decision before opting in.
Your feedback has been noted and will be shared with the relevant team for consideration.
The Genting Casino Team
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