I am quite new to this casino but within a week they have stopped me playing as I have been gambling"too much" in their opinion. Not my fault if I don't have extras (like children) to up my costs con... Toon meer
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Amazing gambling experience, good slots and great bonuses, would give 5 starts however i won a 100x on 20p roulette and only received £1.80 , thats my only complaint as i tried to contact customer ser... Toon meer
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I had £369 in winnings that I was going to withdraw today. When I accessed my account my balance showed as empty. I looked on my game activity and it seems that someone had accessed my account and pla... Toon meer
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Had zero problems. Had to verify my account which was an easy process. CS were helpful removing a bonus I couldn't remove so I could withdraw my real cash money. Withdrawals are quick, usually within... Toon meer
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Bedrijfsgegevens
Over Genting Casino
Geschreven door het bedrijf
Premium Online Casino Experience at Genting Casino
Genting Casino Online brings a premium online casino experience to players. Enjoy live roulette and blackjack tables, thousands of slots, mobile play and selected promotions, all supported by the trusted Genting brand.
Join NowSee our latest offers and promotions
🎁 Discover Genting Casino offers, including welcome bonuses, free spins and selected campaigns for eligible players.
Play Now
Play Genting Live and Live Casino Games
Step into the Genting Live service and enjoy live-streamed roulette from Genting venues such as Resorts World Birmingham, Palm Beach and Manchester. This part of the Genting experience brings real-time casino action online, giving players easy access to live tables with the polished feel and atmosphere the brand is known for.
Play Live CasinoPlay Slots, Jackpot Games and New Monthly Releases
Choose from over 7,000 online slots at Genting Casino, including exciting progressive jackpot games with the chance to win big. With new titles added regularly each month, the collection features everything from classic favourites to the latest releases, offering a wide variety of themes, features, and jackpot opportunities to enjoy.
Play Slots OnlinePlay Safer at Genting Casino
Genting Casino promotes a safer way to play with tools and support designed to help customers stay in control. Safer Play sits at the heart of a balanced casino experience, encouraging players to set limits, take breaks and keep gambling fun and within their means.
Learn MorePay & Withdraw Safely
Geschreven door het bedrijf
- Trusted Payments and Fast Withdrawals
- Genting Casino supports trusted payment options to provide smooth and reliable deposits and withdrawals. Transactions are processed through secure methods, allowing players to manage their account with confidence as part of a safe and well-supported online casino experience
Play Genting Casino on the App
Your Casino, Ready on Mobile
Contactgegevens
Verenigd Koninkrijk
- contact@gentingcasino.com
- gentingcasino.com
See our latest offers and promotions
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Don't dive u no free spins before…
Don't give u the free spins it offers
before wagering as sold
27 augustus 2026
Antwoord van Genting Casino
Hey Jean,
We’re sorry to hear that you feel the free spins offered to you were not credited as expected.
However, we have checked your account and can confirm that 10 free spins were successfully credited on 27/08/2026 at 01:07:21 UTC, and our records show that you successfully played them.
These spins were credited without any deposit requirement. We can also see that you have not made a deposit on your account so far.
Therefore, the promotional offer was credited to your account as advertised, and the 10 free spins were successfully used.
We hope this clarifies the situation, and we appreciate you taking the time to share your feedback.
The Genting Casino Team
Took my money tried to upload documents…
Took my money tried to upload documents wouldn’t accept now no one is replying
27 augustus 2026
Antwoord van Genting Casino
Hey Rosalind,
We’re sorry to hear about the difficulties you experienced when trying to upload your documents and complete the verification process.
Please note that your account needs to be successfully verified, including completion of the required liveness check, before you can use your deposited funds for real-money gameplay. This is part of our mandatory verification process.
However, we have reviewed your account and can see that after you contacted us via Live Chat, our agent responded to you and escalated your refund request to our Payments Department. We can confirm that your funds have since been refunded to you.
We apologize for any frustration caused during the verification process and appreciate your patience.
The Genting Casino Team
The site is absolutely ridiculous
The site is absolutely ridiculous. When I first joined I thought it was a good site, withdrew a little, no problem. I've currently deposited over 8 thousand pound and no matter what game I play, no wins over £100. Baring in mind that I deposit around £60-£100 per day to enjoy in my free time. All games seem to have little payout, free spins are scarce and the whole site seems very rigged compared to other sites. I can deposit around £200 on one game, no win at all unless its on a 10p spin to make sure you can't get any fun out of it.
24 augustus 2026
Review zonder uitnodiging
Antwoord van Genting Casino
Hey Hamza,
We’re sorry to hear that your recent experience has been disappointing, particularly after playing regularly with us.
We understand that experiencing a prolonged period of losses or not achieving the wins you were hoping for can be frustrating. However, game outcomes are determined by certified Random Number Generators (RNG), meaning each spin is random and independent. Previous results, deposits, or the amount being wagered do not influence the outcome of future spins.
The RTP of a game is a long-term statistical figure and does not guarantee a specific return during an individual session. As a result, short-term results can vary considerably, and there may be sessions where winnings are limited or where winning combinations occur less frequently.
We are a licensed and regulated platform, and our games are required to meet the applicable standards for fairness and random outcomes. We appreciate you taking the time to share your concerns, even though we’re sorry that your experience has not been as enjoyable as you expected.
The Genting Casino Team
Antwoord van Genting Casino
Hi TESTING SERVICES UK LTD,
Great to hear you’re enjoying the game selection and quick payouts.
The GentingCasino Team
I used to go to genting casino 2 plus…
I used to go to genting casino 2 plus years ago at York place abd fountain park.
Saw customers drunk gambling drug use outside the foyer and inside the casino and so much worse.
I put a complaint in to head office and barred me for life at gentings all over the uk.
Made an excuse that I wasn't gambling enough and was safeguarding me.
A load of rubbish.this casino is so corrupt so much illegal happenings inside.
Highly advise go doneshere else its a God damn joke.was treated so appalingly to cover up.
Hate this company
26 augustus 2025
Review zonder uitnodiging
Antwoord van Genting Casino
Hey Grant,
We’re sorry to hear about the experience you describe. However, from your review, it appears you are referring to a retail casino location, rather than our online casino.
Our online casino is a separate entity. As a result, we are unfortunately unable to comment on or investigate matters relating to experiences at those venues.
We would recommend contacting the retail casino directly so that your concerns can be addressed by the appropriate team. Their TrustPilot page is: https://www.trustpilot.com/review/www.gentingcasinos.co.uk
The Genting Casino Team
Antwoord van Genting Casino
Hi RICHARD MCNEE,\n\nGlad to hear you're enjoying the easy experience and great content.\n\nThe GentingCasino Team
Impossible to win 0 and double 00
19 augustus 2026
Antwoord van Genting Casino
Hi Kenneth,
We’re sorry to hear that you feel this way about your experience.
Game outcomes are determined by a certified Random Number Generator (RNG), meaning each spin is random and independent. While 0 and 00 can certainly be difficult to hit, every number has its assigned probability and previous results do not influence future outcomes.
Unfortunately, short-term results can sometimes include long periods without landing on particular numbers, which is a matter of chance rather than the outcome being predetermined.
We understand that this can be frustrating, and we appreciate you sharing your feedback.
The Genting Casino Team
Any chance of a zero star rating?
Any chance of a zero star rating?
Very strange site. Must have spent close to £2k on slots with 90% dead spins. In 20 years of slots, I have never experienced that. The RTP is incredibly low and I’m sure they’ll respond with an AI paragraph about random game play, blah blah blah. However, I know that is absolutely not the case.
I’m fully aware of losing when gambling, however there has to be some sort of balance for game play and enjoyment, else it creates real user issues.
A shame really as I expected a little more from a so called reputable company.
I’ll drop an email to the gambling commission, but won’t expect much back from it.
Ultimately it’s our money that we choose to gamble. My advice, stick with Bet365, SKYBet or MR Q for a better overall experience.
25 augustus 2026
Review zonder uitnodiging
Antwoord van Genting Casino
Hi Tom,
We’re sorry to hear that your experience did not meet your expectations. We completely understand that significant losses can be frustrating, especially when you feel you have experienced a prolonged run of losing spins.
All our casino games use certified Random Number Generators (RNG), meaning each game outcome is generated randomly and independently. Short-term results can therefore vary considerably, and unfortunately, there is no guarantee of a particular balance of wins and losses during gameplay.
We are a fully licensed and regulated operator, and our games are provided by licensed, independently audited game providers. The RTP is a long-term statistical figure and does not guarantee a return over an individual session or a specific number of spins.
We’re genuinely sorry that your experience was disappointing and appreciate you taking the time to share your feedback.
The Genting Casino Team
Antwoord van Genting Casino
Hi Robert_C,
Glad you had fun!
The GentingCasino Team
I am enjoying the website
The games I like to play it’s I have easily played in the casino website
24 augustus 2026
Antwoord van Genting Casino
Hi Mr. Sorof Uddin,
Good to hear you’re enjoying the games on our site! Your feedback is appreciated.
The GentingCasino Team
Antwoord van Genting Casino
Hi wlter berrycustomer,
Thanks for sharing your experience! We're glad to hear it was easy to join.
The GentingCasino Team
Antwoord van Genting Casino
Hey Kamal,
Thank you for taking the time to leave your feedback.
We’re sorry to hear that you feel this way about your experience with us. We always aim to provide the best possible experience for our players, and constructive feedback helps us understand where we may be able to improve.
If you’re willing, we would really appreciate it if you could share some more details about what went wrong or what you feel we could do better.
The Genting Casino Team
Welcome bonus not as good as it sounds
Not quite sure how many sister sites they have but it's a lot!!
Obviously their main incentive is the free spins you get when you deposit, they're all similar.
Bonuses are only used when you've lost all your money, and if you withdraw it then it goes also.
It's 10x's wagering requirement, so if you were lucky enough to win £10 on the book of dead (91% RTP, should be over 96%) then you'd have to hope that lasts you for 1000 (10p) spins without it eating it all up, and considering how rare and small the bonuses are you're probably not going to reach that.
Really not as good as it sounds, there's so many other companies that'll give you free spins without the ridiculous requirements so just shop around.
24 augustus 2026
Review zonder uitnodiging
Antwoord van Genting Casino
Hey Danny,
Thank you for taking the time to share your feedback. We appreciate your comments regarding our welcome bonus, free spins, and wagering requirements.
Our games operate using certified Random Number Generator (RNG) technology, meaning every game outcome is random and based on chance. While RTP represents the theoretical long-term return of a game, it does not guarantee the outcome of any individual session or bonus round.
Regarding the bonus, you are correct that the bonus balance is generally activated once the available real-money balance has been exhausted. This is designed to give players a second opportunity to continue playing and try their luck. As with many promotional offers, bonus funds are subject to wagering requirements, which are clearly outlined in the applicable bonus terms and policies before the offer is used.
We understand that completing wagering requirements can be challenging; however, they are achievable, and the conditions are provided so players can make an informed decision before participating in a promotion.
We appreciate your honest feedback and will take your comments into consideration.
The Genting Casino Team
Nice casino
24 augustus 2026
Antwoord van Genting Casino
Hi Atif Mahmood,
Thanks for the kind words! Glad you had fun with us.
The GentingCasino Team
Antwoord van Genting Casino
Hi customer,
Glad you had fun! Thanks for the kind words.
The GentingCasino Team
told them numerous times theres a issue…
told them numerous times theres a issue with my account nothing ever got done! rather play elsewhere
22 mei 2026
Antwoord van Genting Casino
Hey Rachel,
We are very sorry for the inconvenience and frustration caused by the issue you experienced with your account, especially as you had contacted us about this several times.
We can confirm that the issue you reported has now been resolved by our team. Your account should be working as expected, and you would be able to play as usual if you decide to rejoin us.
We sincerely apologize that this was not resolved sooner and understand your disappointment. We appreciate your patience and hope you may consider giving us another opportunity in the future.
The Genting Casino Team
Antwoord van Genting Casino
Hi jpwjpw_jp,
Happy to hear that you're enjoying the bonus!
The GentingCasino Team
lol typical bonus produced no gambles I…
lol typical bonus produced no gambles I don’t think I’ll be using it again
23 augustus 2026
Antwoord van Genting Casino
Hey Mark,
We understand that it can be disappointing when a bonus does not produce the results you were hoping for, particularly when no additional gamble opportunities appear.
Please note that game and bonus outcomes are determined by the game's Random Number Generator (RNG) and are based entirely on chance. Each spin and outcome is independent, so bonus features or gamble opportunities cannot be guaranteed during a particular session.
We appreciate that this may be frustrating, but the results are not manually adjusted based on the player or their previous outcomes. We hope this clarifies how the bonus and game mechanics work.
The Genting Casino Team
Had zero problems
Had zero problems. Had to verify my account which was an easy process. CS were helpful removing a bonus I couldn't remove so I could withdraw my real cash money. Withdrawals are quick, usually within the hour, or within 24 during the weekend. I only really play BJ so can't comment on other games but I like the site. Always plenty of tables and seats available.
23 augustus 2026
Review zonder uitnodiging
Antwoord van Genting Casino
Hi Mitz,
Nice to know you had a good experience! It's awesome that our customer service team could assist you with the bonus removal for your withdrawal. Fast withdrawals and plenty of seats at the blackjack tables make for a great gaming experience! Thanks for sharing your experience!
The GentingCasino Team
Best poker room and excellent staff
16 augustus 2026
Antwoord van Genting Casino
Hi Rossdhu,
Great to hear you’re enjoying the poker room and our staff! Your feedback means a lot to us.
The GentingCasino Team
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