I am quite new to this casino but within a week they have stopped me playing as I have been gambling"too much" in their opinion. Not my fault if I don't have extras (like children) to up my costs con... Toon meer
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Amazing gambling experience, good slots and great bonuses, would give 5 starts however i won a 100x on 20p roulette and only received £1.80 , thats my only complaint as i tried to contact customer ser... Toon meer
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I had £369 in winnings that I was going to withdraw today. When I accessed my account my balance showed as empty. I looked on my game activity and it seems that someone had accessed my account and pla... Toon meer
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Had zero problems. Had to verify my account which was an easy process. CS were helpful removing a bonus I couldn't remove so I could withdraw my real cash money. Withdrawals are quick, usually within... Toon meer
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Bedrijfsgegevens
Over Genting Casino
Geschreven door het bedrijf
Premium Online Casino Experience at Genting Casino
Genting Casino Online brings a premium online casino experience to players. Enjoy live roulette and blackjack tables, thousands of slots, mobile play and selected promotions, all supported by the trusted Genting brand.
Join NowSee our latest offers and promotions
🎁 Discover Genting Casino offers, including welcome bonuses, free spins and selected campaigns for eligible players.
Play Now
Play Genting Live and Live Casino Games
Step into the Genting Live service and enjoy live-streamed roulette from Genting venues such as Resorts World Birmingham, Palm Beach and Manchester. This part of the Genting experience brings real-time casino action online, giving players easy access to live tables with the polished feel and atmosphere the brand is known for.
Play Live CasinoPlay Slots, Jackpot Games and New Monthly Releases
Choose from over 7,000 online slots at Genting Casino, including exciting progressive jackpot games with the chance to win big. With new titles added regularly each month, the collection features everything from classic favourites to the latest releases, offering a wide variety of themes, features, and jackpot opportunities to enjoy.
Play Slots OnlinePlay Safer at Genting Casino
Genting Casino promotes a safer way to play with tools and support designed to help customers stay in control. Safer Play sits at the heart of a balanced casino experience, encouraging players to set limits, take breaks and keep gambling fun and within their means.
Learn MorePay & Withdraw Safely
Geschreven door het bedrijf
- Trusted Payments and Fast Withdrawals
- Genting Casino supports trusted payment options to provide smooth and reliable deposits and withdrawals. Transactions are processed through secure methods, allowing players to manage their account with confidence as part of a safe and well-supported online casino experience
Play Genting Casino on the App
Your Casino, Ready on Mobile
Contactgegevens
Verenigd Koninkrijk
- contact@gentingcasino.com
- gentingcasino.com
See our latest offers and promotions
Houd rekening met het volgende
3,0
Gemiddeld
5K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Genting Casino
Hi penwnd,
Glad to hear our customer service made a good impression.
The GentingCasino Team
No wins and withdrawals with this…
No wins and withdrawals with this casino and they badger me for a review. Well here it is.
Your glasgow in person casino has terrible service. You play blackjack wrong. Dealer should be taking 2 cards before the game starts not one.
Your slots dont pay out.
You spam me all the time and I get no wins in return.
Response to their response: "bullshit"
I tried to check and it wont let me check historical records,
please do tell me how much i have had withdrawn
28 augustus 2026
Antwoord van Genting Casino
Hey Fraser,
We’re sorry to hear that you’ve been disappointed with your experience and that you feel you have not received the service you expected.
We’ve reviewed your account and we can confirm that your overall account activity indicates that your total withdrawal amounts exceed your deposits. However, your experience and expectations may differ, and we take your feedback seriously.
As for the promotional communications, we’re sorry if these have felt excessive. Your feedback regarding the frequency of these communications is appreciated.
Finally, please note that our retail casino locations operate separately from our online casino. For concerns specifically relating to our Glasgow retail casino, we recommend contacting them through their official Trustpilot page so the appropriate team can assist you. Their official page: https://www.trustpilot.com/review/www.gentingcasinos.co.uk
The Genting Casino Team
Won money but very slow withdrawal…
Won money but very slow withdrawal haven’t received it yet and the chat system is all AI and hard to use. Still no update with my money despite being over 24 hours.
3 september 2026
Review zonder uitnodiging
Antwoord van Genting Casino
Hi Elliott,
We’re sorry to hear that your withdrawal is taking longer than expected and that you found the chat experience difficult.
Please note that although our chat initially uses AI assistance, you can finish the automated conversation and request to be connected with a member of our support team. You can also contact us directly by email (contact@gentingcasino.com), where you can speak with our team without using the chatbot. We’re also available via Facebook, Instagram and X.
We’d be happy to check the status of your withdrawal for you. Please reply to this review with your username or the email address registered to your account, so we can locate your account and investigate this for you.
The Genting Casino Team
Love the site and the venues
Love the site and the venues. Loads of games to choose.
5 augustus 2026
Review zonder uitnodiging
Antwoord van Genting Casino
Hi Kerry,
Glad to hear you're enjoying the site and venues — and that there’s plenty of games to choose from.
The GentingCasino Team
Easy to navigate round the app
2 september 2026
Antwoord van Genting Casino
Hi Teri,
Glad to hear the app feels easy to use — that makes a big difference.
The GentingCasino Team
Antwoord van Genting Casino
Hi Robert,
We’re sorry to hear that you feel this way about your experience with our site. We understand that losing streaks can be frustrating, especially when it feels like you’re not getting the results you expect.
Our games use certified Random Number Generators (RNGs), which determine the outcome of each individual spin independently and cannot be influenced or adjusted based on previous results. As with any game of chance, wins and losses are unpredictable, and there is no guarantee of a winning outcome.
We appreciate your feedback and hope your future experience is more positive.
The Genting Casino Team
Antwoord van Genting Casino
Hi Miss Birdi,
Glad to hear you're enjoying the big wins and speedy withdrawals. Thanks for the kind words.
The GentingCasino Team
Very friendly and gelpful
24 augustus 2026
Antwoord van Genting Casino
Hi Katie,
Thanks for the kind words — lovely to hear you found us friendly and helpful.
The GentingCasino Team
This cadino is sister site to play ojo…
This cadino is sister site to play ojo they both are total scammeres stay away from these scammeres I write this revew just to let oeople know and don't get scammered by these scammeres they are so gready they will robbe all your money and they don't care . Casino like these scammeres play ojo and genting casino they sane under different name but they operate by same scammer they shoul not alwed to operate in uk beacouse they are a SCAM
31 augustus 2026
Review zonder uitnodiging
Antwoord van Genting Casino
Hey Hidayat,
We’re sorry to hear that you’ve had such a negative experience and appreciate you taking the time to share your concerns. We understand that losing money while playing can be frustrating, and we take comments regarding game fairness very seriously.
Our games use independently tested Random Number Generators (RNGs), designed to provide fair and random outcomes. We would never want a player to feel that games are being manipulated or that their experience is anything other than fair.
The Genting Casino Team
Antwoord van Genting Casino
Hey Marvin,
Thank you for the 3-star review! 😊 We’re glad you’re enjoying our free spins and game selection.
We’d love to make your experience even better—what could we do to turn those 3 stars into 5? ⭐⭐⭐⭐⭐ Your feedback means a lot to us!
The Genting Casino Team
Fantastic site
Fantastic site, I’ve played a lot on this site and won a lot! I’ve played a lot of other sites but this is the site and specifically big circus! Pays out a lot, well it certainly has for me 😀
2 juli 2026
Antwoord van Genting Casino
Hi MC,
Really nice to hear Big Circus has been treating you well and that you've had some solid wins. Cheers for sharing your experience.
The GentingCasino Team
Antwoord van Genting Casino
Hi khakha_ak, we’re glad to hear you’re enjoying the casino. The GentingCasino Team
Brilliant site
23 augustus 2026
Antwoord van Genting Casino
Hi Bernard,
Thanks for the kind words — glad you think the site is brilliant.
The GentingCasino Team
Don’t play spent 750 on and didn’t even…
Don’t play spent 750 on and didn’t even win over 10 pound
22 augustus 2026
Antwoord van Genting Casino
Hey Andrea,
We’re sorry to hear that you had such a disappointing experience and understand how frustrating it must have been to spend £750 without achieving the results you hoped for.
Our games use RNG technology, meaning each spin is random and independent. Losing streaks and low-value wins can occur due to chance, and a specific level of winnings cannot be guaranteed from any individual session. RNGs and games are also subject to testing requirements to ensure they meet the applicable standards for randomness and fairness.
We appreciate you sharing your feedback and understand that the results you experienced were frustrating.
The Genting Casino Team
All ways fun to play
29 augustus 2026
Antwoord van Genting Casino
Hi Mr Royston Tyler, glad to hear you're having fun playing with us. Best, The GentingCasino Team
Antwoord van Genting Casino
Hi Sadza,
Glad to hear you're enjoying it! We’ll keep working on bringing even more jackpots to the tables.
The GentingCasino Team
Just a nice and simple application and…
Just a nice and simple application and is when complet its gaming time
17 augustus 2026
Antwoord van Genting Casino
Hi Vs,
Glad to hear you’re enjoying the simple setup and getting straight to the gaming.
The GentingCasino Team
I deposited money
I deposited money. And it just completely took it. Awful site was on fishing frenzy and give me money and kept freezing and taking my money so yeah
28 augustus 2026
Antwoord van Genting Casino
Hey Neal,
We’re sorry to hear about the freezing you experienced while playing Fishing Frenzy and understand how frustrating this can be, especially when you feel your balance was affected.
Game freezes can sometimes be caused by an unstable internet connection, browser/device issues or temporary technical problems. We recommend playing with a strong and stable Wi-Fi or mobile data connection and keeping your device and browser updated.
For a smoother gaming experience, we also recommend downloading our app and playing directly from your phone. This may help reduce browser-related issues and provide a more stable experience.
Please remember that game outcomes are determined independently by RNG, and results are subject to chance.
The Genting Casino Team
Didn't have many wins at all bonus…
Didn't have many wins at all bonus games rarely come in and there empty cash wise
28 augustus 2026
Antwoord van Genting Casino
Hey Edward,
We’re sorry to hear that you’ve had a disappointing experience, particularly with bonus games and the results you’ve been seeing.
Game outcomes are determined by Random Number Generator (RNG) technology, meaning each spin is independent and unpredictable. Winning streaks and losing streaks can naturally occur due to chance, and RTP represents a theoretical long-term return rather than a guarantee of winnings in an individual session. RNGs and game performance are also subject to testing requirements to ensure games operate according to their stated probabilities.
We appreciate you sharing your feedback and understand that the results may not always be what you hoped for.
The Genting Casino Team
Dear Gamers do not play at Genting…
Dear Gamers do not play at Genting Casino they not Fair and will keep taking from you for as long as you Depositing . You dont win anything near what youve put in .Then if you complain they ask if you comfortable with departing with your money . We all know by now the Game slots are very controlled , no such thing as RNG or RTP BS . Its all controlled . I really think they Greedy and manipulate the Games .
Liebe Gamers bleibt weg von diesen Herschaften dies werden dir jeden cent ab nehmen ohne ruecksichts ,
Spielt lieber bei Yukon Gold , wenn ihr zocken wollt .
28 augustus 2026
Review zonder uitnodiging
Antwoord van Genting Casino
Hey there,
We’re sorry to hear that you feel this way about your experience. We understand that losing streaks can be frustrating, particularly when you have been playing for some time without seeing the results you hoped for.
Our games use Random Number Generator (RNG) technology, meaning each individual game outcome is generated randomly and is not adjusted based on a player’s previous results, deposits or losses. RTP is a theoretical long-term percentage and does not guarantee a return or a specific result over an individual session.
We take game fairness seriously and the relevant games are subject to independent testing and ongoing performance monitoring.
We appreciate you taking the time to share your feedback.
The Genting Casino Team
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