Amazing gambling experience, good slots and great bonuses, would give 5 starts however i won a 100x on 20p roulette and only received £1.80 , thats my only complaint as i tried to contact customer ser... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
for me i just can not win anything no matter how much i put in or how long I play i just get nothing last withdrawal was a year ago
I am quite new to this casino but within a week they have stopped me playing as I have been gambling"too much" in their opinion. Not my fault if I don't have extras (like children) to up my costs con... Toon meer
Bedrijf heeft geantwoord
Had zero problems. Had to verify my account which was an easy process. CS were helpful removing a bonus I couldn't remove so I could withdraw my real cash money. Withdrawals are quick, usually within... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Genting Casino
Geschreven door het bedrijf
Premium Online Casino Experience at Genting Casino
Genting Casino Online brings a premium online casino experience to players. Enjoy live roulette and blackjack tables, thousands of slots, mobile play and selected promotions, all supported by the trusted Genting brand.
Join NowSee our latest offers and promotions
🎁 Discover Genting Casino offers, including welcome bonuses, free spins and selected campaigns for eligible players.
Play Now
Play Genting Live and Live Casino Games
Step into the Genting Live service and enjoy live-streamed roulette from Genting venues such as Resorts World Birmingham, Palm Beach and Manchester. This part of the Genting experience brings real-time casino action online, giving players easy access to live tables with the polished feel and atmosphere the brand is known for.
Play Live CasinoPlay Slots, Jackpot Games and New Monthly Releases
Choose from over 7,000 online slots at Genting Casino, including exciting progressive jackpot games with the chance to win big. With new titles added regularly each month, the collection features everything from classic favourites to the latest releases, offering a wide variety of themes, features, and jackpot opportunities to enjoy.
Play Slots OnlinePlay Safer at Genting Casino
Genting Casino promotes a safer way to play with tools and support designed to help customers stay in control. Safer Play sits at the heart of a balanced casino experience, encouraging players to set limits, take breaks and keep gambling fun and within their means.
Learn MorePay & Withdraw Safely
Geschreven door het bedrijf
- Trusted Payments and Fast Withdrawals
- Genting Casino supports trusted payment options to provide smooth and reliable deposits and withdrawals. Transactions are processed through secure methods, allowing players to manage their account with confidence as part of a safe and well-supported online casino experience
Play Genting Casino on the App
Your Casino, Ready on Mobile
Contactgegevens
Verenigd Koninkrijk
- contact@gentingcasino.com
- gentingcasino.com
See our latest offers and promotions
Houd rekening met het volgende
3,0
Gemiddeld
5K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Genting Casino
Hi There,
Thank you for sharing your feedback. We’re sorry to hear that your experience wasn’t what you expected, but we’d love to learn more so we can assist you properly. Could you please provide us with more details about the issue you encountered?
Feel free to reach out to us on chat or send an email to contact@gentingcasino.com and we’ll be happy to help!
The GentingCasino Team
Good slot good ofers
31 juli 2026
Antwoord van Genting Casino
Hi jakubhada,
Good to hear you’re enjoying the slots and offers!
The GentingCasino Team
Keeps freezing
Keeps freezing. Kicks me out of games. Freezing after I try and add credits
31 juli 2026
Antwoord van Genting Casino
Hi Louise,
We're sorry to hear you've been experiencing these issues. That certainly isn't the experience we want for our players.
To help resolve the problem, please try the following:
Clear the app cache (or your browser's cache and cookies if playing via a browser).
Ensure you're using the latest version of the app.
Restart your device and try again.
If possible, try using a different internet connection (Wi-Fi/mobile data).
If the issue continues, please contact our support team with your device model, operating system version, and the game you were playing so we can investigate further.
The GentingCasino Team
Antwoord van Genting Casino
Hi burger_re,
Thanks for sharing your experience! It’s great to hear everything went smoothly.
The GentingCasino Team
Trusted online casino no problem with…
Trusted online casino no problem with withdrawal so many games to choose from live roulette to slots machine
24 juli 2026
Antwoord van Genting Casino
Hi roulor_rr,
Happy to hear that! It's great you’re enjoying our wide range of games and experiencing smooth withdrawals.
The GentingCasino Team
Rubbish
Rubbish, they charge you £5 to upload money and also never have the bonus coming out total con
31 juli 2026
Antwoord van Genting Casino
Hey Adam,
Thank you for taking the time to share your feedback.
We're sorry to hear that you feel this way.
After reviewing your account, we were unable to find any instance where a £5 fee was charged by us for making a deposit. If you're referring to a specific transaction, we'd be happy to investigate it further if you can provide the date, amount, or any additional details. Reach out to us via live chat or email (contact@gentingcasino.com).
Regarding the bonuses, we're sorry if they haven't met your expectations. We appreciate your feedback and will share your comments with the relevant team.
The Genting Casino Team
Antwoord van Genting Casino
Hi michal wozek,
Good to hear you’re enjoying our offers and promotions!
The GentingCasino Team
Won a substantial amount of money and…
Won a substantial amount of money and it’s never let me withdraw it. Keeps asking for funding evidence even though I provided everything from bank statements to pay slips to winnings from other sites and it’s still asking for more evidence without giving me the exact description of what they need. Avoid at all costs, it’s been 10 months for me now!!
30 september 2025
Antwoord van Genting Casino
Hey Leah,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience.
We have reviewed your account and can see that you currently do not have any real balance available for withdrawal.
We understand your concerns regarding the verification process. We will communicate your feedback to the relevant department and ask them to review your case. As soon as we have an update, we will get back to you.
Thank you for your patience and understanding.
The Genting Casino Team
Amazing customer service and great…
Amazing customer service and great promotion that keep coming
14 november 2025
Antwoord van Genting Casino
Hi MummaBear,
Appreciate the great feedback! It's wonderful to hear you’re enjoying our customer service and promotions. We look forward to continuing to provide you with fantastic experiences.
The GentingCasino Team
Antwoord van Genting Casino
Hey Tom,
Thank you for taking the time to share your feedback.
We're sorry to hear that your experience hasn't been enjoyable. We understand how frustrating it can feel when bonus symbols seem close to triggering but don't complete the feature.
Please be assured that all of our games operate using certified Random Number Generators (RNG), meaning every spin is completely random and independent of previous results. While outcomes can vary, your feedback is appreciated and will be shared with the relevant team.
Thank you again for your review.
The Genting Casino Team
Antwoord van Genting Casino
Hi MR Mohammed Qasim,
Good to hear you're enjoying it! Your feedback means a lot to us.
The GentingCasino Team
Perfect good care of the customers
23 juli 2026
Antwoord van Genting Casino
Hi Viola Madyike,
We appreciate the great feedback! It's wonderful to know you feel well taken care of.
The GentingCasino Team
Por qué es el mejor casino que e jugado
Por qué es el mejor casino que e jugado
3 juli 2026
Review zonder uitnodiging
Antwoord van Genting Casino
Hi Manuel Zaragoza,
¡Nos alegra saber que es el mejor casino en el que has jugado!
El equipo de GentingCasino
Thought it's brilliant very good…
Thought it's brilliant very good experience love it do we get free stuff like betfred
29 juli 2026
Antwoord van Genting Casino
Hi carlholland,
Appreciate the great feedback! We're glad you had a good experience. As for promotions, we continually update offers, so keep an eye out for some exciting ones!
The GentingCasino Team
Awful bonus never giving anything on roulette
Awful bonus same casino bonus also can't withdraw winning
29 juli 2026
Antwoord van Genting Casino
Hey Mehmet,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
We have reviewed your account and can confirm that there are no withdrawal restrictions applied. If you were unable to withdraw your funds, it was most likely because you had an active bonus on your account. While a bonus is active, withdrawals are unavailable until the bonus is either completed or canceled. Please note that canceling an active bonus will also remove any associated bonus funds and winnings.
If you have any further questions or would like us to review a specific transaction, please don't hesitate to contact our Support Team. Our contact details are live chat or email (contact@gentingcasino.com). We are always happy to help!
The Genting Casino Team
Easy to do 👍!
22 juli 2026
Antwoord van Genting Casino
Hi kevkev_ve,
Good to hear you’re enjoying it! 👍
The GentingCasino Team
Complete joke played a game for 40 mins…
Complete joke played a game for 40 mins and never even won the feature. Don’t waste your time or money on this crap site
28 juli 2026
Antwoord van Genting Casino
Hey James,
Thank you for taking the time to share your feedback. We're sorry to hear that your recent experience was disappointing.
All of our games operate using certified Random Number Generator (RNG) technology, meaning every spin is completely random and independent. Because of this, game features and wins cannot be guaranteed within any specific number of spins or length of play.
We understand how frustrating an unlucky session can be, and we appreciate you sharing your experience. If there's anything specific you'd like us to look into, please don't hesitate to contact our Support Team.
The Genting Casino Team
Antwoord van Genting Casino
Hi Danielle,
Glad you had fun with our app and enjoyed the free spins!
The GentingCasino Team
Antwoord van Genting Casino
Hi bethel,
Thanks for sharing your experience! It’s wonderful to hear you find our game selection vast, our website easily accessible, and withdrawals quick.
The GentingCasino Team
Absolutely awful
Absolutely awful, zero customer service skills. The people on live chat are not interested in helping at all and cannot give a straight answer. They are now preventing me from withdrawing my winnings due to a pending withdrawal of 9pence I didn't make and that shouldn't be possible. They say it's stuck. They don't know why and they can't give me an answer as to when I should expect some kind of update. So they've got my money. Worse customer service skills I have ever encountered, I think I've been scammed
28 juli 2026
Review zonder uitnodiging
Antwoord van Genting Casino
Hey there,
We're very sorry to hear about your experience and understand how frustrating this situation must be.
Unfortunately, we can't identify your account from your review alone. Please contact us via Live Chat or email (contact@gentingcasino.com), or provide your username or registered email address so we can investigate this further. You can also request to speak directly with a manager.
Regarding the pending £0.09 withdrawal, we understand your frustration. While we're unable to provide a specific timeframe for when our Payments Team will resolve it, we can follow up with them to help progress the matter so your full withdrawal can be processed as soon as possible.
The Genting Casino Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.