I am quite new to this casino but within a week they have stopped me playing as I have been gambling"too much" in their opinion. Not my fault if I don't have extras (like children) to up my costs con... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Amazing gambling experience, good slots and great bonuses, would give 5 starts however i won a 100x on 20p roulette and only received £1.80 , thats my only complaint as i tried to contact customer ser... Toon meer
Bedrijf heeft geantwoord
I had £369 in winnings that I was going to withdraw today. When I accessed my account my balance showed as empty. I looked on my game activity and it seems that someone had accessed my account and pla... Toon meer
Bedrijf heeft geantwoord
Had zero problems. Had to verify my account which was an easy process. CS were helpful removing a bonus I couldn't remove so I could withdraw my real cash money. Withdrawals are quick, usually within... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Genting Casino
Geschreven door het bedrijf
Premium Online Casino Experience at Genting Casino
Genting Casino Online brings a premium online casino experience to players. Enjoy live roulette and blackjack tables, thousands of slots, mobile play and selected promotions, all supported by the trusted Genting brand.
Join NowSee our latest offers and promotions
🎁 Discover Genting Casino offers, including welcome bonuses, free spins and selected campaigns for eligible players.
Play Now
Play Genting Live and Live Casino Games
Step into the Genting Live service and enjoy live-streamed roulette from Genting venues such as Resorts World Birmingham, Palm Beach and Manchester. This part of the Genting experience brings real-time casino action online, giving players easy access to live tables with the polished feel and atmosphere the brand is known for.
Play Live CasinoPlay Slots, Jackpot Games and New Monthly Releases
Choose from over 7,000 online slots at Genting Casino, including exciting progressive jackpot games with the chance to win big. With new titles added regularly each month, the collection features everything from classic favourites to the latest releases, offering a wide variety of themes, features, and jackpot opportunities to enjoy.
Play Slots OnlinePlay Safer at Genting Casino
Genting Casino promotes a safer way to play with tools and support designed to help customers stay in control. Safer Play sits at the heart of a balanced casino experience, encouraging players to set limits, take breaks and keep gambling fun and within their means.
Learn MorePay & Withdraw Safely
Geschreven door het bedrijf
- Trusted Payments and Fast Withdrawals
- Genting Casino supports trusted payment options to provide smooth and reliable deposits and withdrawals. Transactions are processed through secure methods, allowing players to manage their account with confidence as part of a safe and well-supported online casino experience
Play Genting Casino on the App
Your Casino, Ready on Mobile
Contactgegevens
Verenigd Koninkrijk
- contact@gentingcasino.com
- gentingcasino.com
See our latest offers and promotions
Houd rekening met het volgende
3,0
Gemiddeld
5K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Scam don't open acont later you can't…
Scam don't open acont later you can't delete it acont if you don't like
7 augustus 2026
Antwoord van Genting Casino
Hey Grzegorz,
We’re sorry to hear that you feel this way. We’d like to clarify that you are able to close your account directly from your end whenever you wish to do so.
If you would also like your personal data to be deleted, you can contact our Customer Support team and submit a data deletion request. Our team will review your request and assist you with the relevant process. Our contact details are: live chat or email (contact@gentingcasino.com)
We hope this provides some clarity, and please don’t hesitate to contact us if you have any further questions.
The Genting Casino Team
Antwoord van Genting Casino
Hi Customer,
Good to hear you're enjoying it! Everything being simple and at your fingertips makes all the difference.
The GentingCasino Team
To had to open account as third party I’d check
Third party I’d check is east of time pass I’d and still can not play
7 augustus 2026
Antwoord van Genting Casino
Hey Paul,
Thank you for taking the time to share your feedback.
We’ve checked your account and can confirm that you have since been able to successfully access and play on the platform. We’re pleased to see that you were able to use your account following the verification process.
If you experience any further difficulties, please don’t hesitate to contact our Customer Support team. We’ll be more than happy to assist you.
The Genting Casino Team
£650 spent and zero return
£650 spent and zero return. Their games are rigged. Will never use again
31 juli 2026
Antwoord van Genting Casino
Hey Matthew,
We’re sorry to hear about your experience. Game outcomes are determined by a certified Random Number Generator (RNG), ensuring every spin is random and independent.
We are a licensed and regulated operator, and game results cannot be manipulated. We understand that losing can be frustrating, but unfortunately, luck can vary from session to session.
The Genting Casino Team
Antwoord van Genting Casino
Hi George,
Thanks for sharing your experience! It's great to know you're having a good time!
The GentingCasino Team
Antwoord van Genting Casino
Hi Omar Naz,
Thanks for sharing your experience! Keeping fun and control in balance is key.
The GentingCasino Team
Never received free spins
28 juli 2026
Antwoord van Genting Casino
Hi Donna,
I am sorry to hear you did not receive your free spins. In order for us to look into this further for you, please reach out to our support team on chat or send an email to contact@gentingcasino.com with details of the offer you are referring to and a member of our team will be happy to help.
The GentingCasino Team
Antwoord van Genting Casino
Hi Mr Brian Tannerhill,
Glad you had fun accessing our platform so easily!
The GentingCasino Team
Antwoord van Genting Casino
Hi There,
We appreciate your review and are sorry to hear you weren’t fully satisfied. To better understand your concerns and resolve any issues, we kindly ask for more information. Please contact our support team so we can assist you further.
We look forward to hearing from you and making things right.
The GentingCasino Team
Antwoord van Genting Casino
Hi There,
Awesome to hear you’re having fun! Thanks for the positive feedback, and we look forward to seeing you again soon.
Take care!
The GentingCasino Team
Could not withdraw my winnings from…
Could not withdraw my winnings from free spins. I could not see the games i was playing properly and was not aware how much i was betting which made me lose my money
4 augustus 2026
Antwoord van Genting Casino
Hi Cecil,
We're sorry to hear that your experience didn't meet your expectations.
Please note that any winnings from free spins are subject to the terms and conditions of the promotion, including any applicable wagering requirements or maximum cashout limits where relevant.
We're also sorry to hear that you experienced difficulty viewing the games or tracking your stake while playing. That's certainly not the experience we want our players to have. If you encountered a technical issue, we'd appreciate the opportunity to investigate it further.
Please contact our Support Team along with any details about the game and device you were using, and we'll be happy to look into this for you.
The GentingCasino Team
Antwoord van Genting Casino
Hi There,
Thank you for your review. We’re sorry that things didn’t go as planned, but we’re not entirely sure what the issue was based on the feedback provided. Please get in touch with us on live chat or send an email to contact@gentingcasino.com so we can better understand your situation and assist you.
We’re here to help and hope to resolve this for you soon.
The GentingCasino Team
A predictably Typical run of the mill online Casino
Very much like every other online casino. Let you win a bit at first then nothing. How come they all adopt the same attitude give a little take back lots more. You never get anywhere near the amount of runs on good luck as you do on the many many runs on bad
30 juli 2026
Antwoord van Genting Casino
Hi Caz,
We're sorry to hear that you feel this way.
We understand that it can be disappointing when a run of good results is followed by a losing streak. However, our games operate using certified Random Number Generators (RNGs), meaning every spin or game round is completely independent of the last. The outcome of previous games does not influence future results, and there is no mechanism designed to let players win initially before changing their chances later.
We appreciate that these outcomes can sometimes feel unpredictable, particularly during periods of bad luck, but all players experience the same independently generated results.
If there's anything specific about your experience you'd like us to review, please don't hesitate to contact our Support Team.
The GentingCasino Team
Excellent choices
3 augustus 2026
Antwoord van Genting Casino
Hi Stuart Slade,
Glad you had fun exploring our excellent choices! Your feedback means a lot.
The GentingCasino Team
Antwoord van Genting Casino
Hi There,
We appreciate your review and are sorry to hear you weren’t fully satisfied. To better understand your concerns and resolve the issue, we kindly ask for more information. Please contact our support team on chat or email contact@gentingcasino.com so we can assist you further.
We look forward to hearing from you and making things right.
The GentingCasino Team
Highly recommend
They have so many promotions and a lot of games and the withdrawal process is very fast highly recommended
30 juli 2026
Antwoord van Genting Casino
Hi Ahmed,
Glad you had fun! It's awesome that you’re enjoying our promotions, diverse game selection, and rapid withdrawals. Your high recommendation means a lot to us.
The GentingCasino Team
Wagering to withdraw bonus winnings is excessive
Site has many games but if you play one of the offers and win big with any bonus spins or cash dont expect to be able to withdraw any of it until you have wagered way more cash... other than that can have fun and many games have the try facility so you can check the game out first...
23 mei 2026
Antwoord van Genting Casino
Hi Gail,
Thank you for taking the time to share your feedback.
We're pleased to hear that you've enjoyed the variety of games and the ability to try games before playing with real money.
Regarding bonuses, we encourage all players to review the terms and conditions of each promotion before claiming an offer. These are provided so players can make an informed decision before opting in.
If you ever have any questions about a specific promotion or its terms, our support team will be happy to help.
The GentingCasino Team
Let me deposit then blocked account…
Let me deposit then blocked account till I verified can’t even withdraw the money I put in.
2 augustus 2026
Antwoord van Genting Casino
Hi There,
We understand it can be frustrating to be asked to complete verification after making a deposit. While customers are often able to deposit and begin playing immediately, verification may be required before withdrawals can be processed or when additional regulatory, security, anti-money laundering, or responsible gambling checks are needed.
We've reviewed your case and can see that your account is currently awaiting completion of the verification process. Once this has been successfully completed, our team will be able to continue reviewing your account in line with our procedures.
If you need any assistance with the verification process, please contact our Support Team on live chat or by sending an email to contact@gentingcasino.com and they will be happy to help.
Thanks for understanding,
The GentingCasino Team
Antwoord van Genting Casino
Hi Arnold,
We appreciate the awesome rating! We’re here to keep providing a great experience, so don’t hesitate to reach out if you ever need help.
The GentingCasino Team
Antwoord van Genting Casino
Hi There,
Thank you for sharing your feedback. We’re sorry to hear that your experience wasn’t what you expected, but we’d love to learn more so we can assist you properly. Could you please provide us with more details about the issue you encountered?
Feel free to reach out to us on chat or send an email to contact@gentingcasino.com and we’ll be happy to help!
The GentingCasino Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.