GERMAN PARTS Reviews 

When ordering my headlights the person on the other end of the phone was really helpfull and made sure I was ordering the correct ones. Delivery was well on time and the price for the headlights was a fraction of what I was quoted by a main dealer. Also peace of mind with a six month warranty. Now fitted. Thanks.

COWBOYS - DO NOT ORDER

DO NOT ORDER!!!
REALLY UNPROFESSIONAL / MISLEADING

I ordered a headlight and was told it was genuine and would receive 4-5 day delivery

It never came, the manager always said it was out for delivery and it just didn’t arrive

Nice respectful people, very easy communication and high quality car parts that I needed

Super service from all at German parts. I needed a new headlamp. Mercedes advised the part was on back order and could not provide any indication as to lead time. Not only they work tirelessly to get me the part I needed, they also made sure it functioned perfectly after it had been fitted by my own third party.
I would definitely use them again and highly recommend them

Dissapointed to say the least.

they never deliver within the time stated, and send me cheap parts that aren’t even close to the original thing and they are always faulty, and hide bad reviews from their trust pilot.

We have partnered with German Parts to supply Genuine parts to us.
Brilliant service always and always informative .

I have been dealing with German Parts for a while now, I buy salvage cars, repair them and sell them on.

In the last 2 years of dealing with German Parts I can quite honestly say I have never had a problem, every part I have purchased has been either brand new or top quality second hand, priced perfectly and I have even put cars in for repair with them as they don’t just supply parts.

I can see some bad reviews on here and I can quite honestly say “you can’t please everyone” that’s just business, these guys are honest kind people, something you don’t often get in this trade anymore.

I will always do business with them!

After months of being messed around by many suppliers, supplied the incorrect headlight twice and scammed German Parts really saved the day!

I purchased a brand new BMW 5 series headlight and an extremely great price (compared to the dealer) as my headlight was extremely hard to come by German Parts advised me they would need to order it in and would take roughly 3-5 working days to arrive, as promised it arrived at my door on the 5th day and wrapped perfectly, had it fitted at my local garage who unfortunately didn’t have the right equipment to code the headlight so was forced to go to my local main dealer, none the less was coded without any issues and I am finally back on the road!

Big thank you to Joseph and his team, would highly recommend!

Enquired about a headlight for my Audi - great initial communication and confirmed they could supply the part I asked for - offered a discount - thought "great".
Very quick delivery but only to find that they had not supplied the part number I asked for - sent an earlier edition, which, Audi advised not to fit to my car.
Asked if they could supply the part number I needed or a refund. No attempt was made to supply the part I needed and was told to order it from Audi. Returns authorised and I was told that a refund would be processed within 3-5 working days after receipt of the returned goods. Never happened.
That was the middle of August and I have only just managed to get my refund this week after having to chase it up.
Very poor after sales service and to be honest, would avoid.

I am not quite sure why anyone is giving these guys bad reviews without going into it to much I bought a headlight from them which was not suitable and without delay I have just received a notification with my refund pending on my PayPal account, the owner Joe as well as his team have been more than helpful and they are far from rude like some reviews state I would definitely go back to them for any future parts I might require and my son in law who has a garage is now going to use them as their prices are very competitive.

DO NOT BUY FROM THIS COWBOYS VERY RUDE AFTER THEY TAKING YOUR MONEY
NO RESPECT FOR CLIENTS

This company has been extremely helpful from the moment I bought an item from them - They have a wassap number where you can easily contact them with any questions and you will receive a response straight away. They have gone above & behind to help make sure I received my parts down to the owner of the company actually personally delivering the part himself to me.

I would recommend German Car parts to anyone looking to buy a part for their car!

Thanks to German Parts managed to purchase new genuine headlight with good price comparativ to other companies for my Bmw 430d, really good customer service, spoke to Joseph and sorted me out straight away, will highly recommend, thank you again for your help.

Kind regards
AS

Spoke with Joseph in regards to a headlight for an S3. Delivery arrived within 2 days. Would defo recommend for any German parts. 5 star service will 100% be returning again. Thanks

Excellent service from start to finish. Part was as described. Was kept up to date with delivery details by Emily Would certainly use again.

I bought a headlamp for Mercedes Benz E Class. Best price I could found at that time. Good delivery if you take in consideration that my headlamps was in Germany at that time.
Good and professional team.

Bought on 2 separate occasions from this company, first time was great service and super easy - honestly no complaints.
Second time I had an issue with the delivery which was of no fault of germanparts themselves yet they really went out of their way to rectify this as quickly as possible in a super friendly yet professional manner.
I really recommend this company, been great for me and the product arrived in great quality.
5 out of 5 for me.

Fantastic service and communications! Great product thank you.

AAA***

Outstanding customer service from a remarkable team! Joe's exceptional assistance went above and beyond, sourcing additional parts to meet my needs. Without hesitation, I will be returning to enlist their services again. My satisfaction is beyond measure. 😃

Hi I will advise any one buying any parts of this company. Be carefull, I have been scammed by £1629.00. Bought a pair for 5 series headlamps brand new it says on the website. With 6 months guarantee. Once the lights were fitted after few days, it start showing faults. Rang them up told them some time they working and then they come up with a fault code, provided all the evidence required. They told me try swaping the lights around, change the bulb, and some other stuff which didn't make any sense. When asked for a refund for a fault light or replace it with another one. I was told by my bank they saying we don't cover the parts once the garage has fitted in. If they want I can bring car down and they can fit in, or just refund for a faulty light. I will advise any one buying a part of them please go to some one ,else pay a bit extra and don't blow your money away. I am gone log a complaint with Consumer rights.

The lights worked for 3 days , the garage did all the checks before installing the lights, you scammed me, the reason if you were honest, why didn't you replace the light which was faulty, you can just blame the garage for the fitting. I will advise every one don't just look at there warranty. Read the cancellation and refund policy and you will find out , how they play you. If they had a good customer services they would have done a simple.exchange. I will report this to trading standards. You sold me a second hand and faulty part.