Getahug Reviews 

409
•
TrustScore 4.5 uit 5

4,3

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I absolutely love my Getahug teddy bear! The quality is amazing, and it feels so soft, well-made, and premium. You can really tell that a lot of care went into the details. I’m so happy with it and d... Toon meer

Beoordeeld met 5 van de 5 sterren

Absolutely love this teddy! It’s so cute and well-made. I especially love that the joints can move and you can dress it in different clothes. Such an adorable and fun little teddy! 💕✨”

Beoordeeld met 5 van de 5 sterren

The cutest handmade teddy bear ever.🧸💕 Each Getahug bear is unique, with adorable blush cheeks that make it extra special. I love how its little joints move, you can pose it, hug it, or even mak... Toon meer

Beoordeeld met 5 van de 5 sterren

I reach out because I had an order error that was my fault I had bought the wrong thing and noticed after I had already purchased it. They responded to me so fast with a solution. They helped me fix m... Toon meer

Bedrijfsgegevens

Geschreven door het bedrijf

At getahug, we believe that the power of joy should be shared, and what better way to do so than through our delightful range of jointed animals? Every stitch, every detail, and every choice of material is carefully considered to ensure that each of our creations carries the spirit of love, comfort, and the pure joy of being alive.


Contactgegevens

4,3

Uitstekend

TrustScore 4.5 uit 5

409 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 95% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

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4,3

Alle reviews

(409)

149 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

No Package received

No Package received. They Say it takes 24 hours to get a respond but I still didn’t get any and I’m waiting for my Package. They are probably ignoring me.
Order no: #GH88137654

They replied and told me my Package will arrive before the 15th of october.

Now there is no update anymore on my Package for more than 2 days Long. I don’t get it, it's so annoying.
I’ll keep you guys Updated!

8 oktober 2025
Review zonder uitnodiging
Logo Getahug

Antwoord van Getahug

Hi, we are sorry for the inconvenience. We will actively track your package and urge the shipping company to ensure that the package will be delivered as quickly as possible. Thank you for bringing this to our attention and giving us the opportunity to make it right. Getahug is committed to improving our services to provide the better shopping experience.

Beoordeeld met 5 van de 5 sterren

It was really easy to Order

It was really easy to Order, also my Package arrived really fast. I was so happy, when it arrived. It’s so cute and the quality is soo Good.

7 oktober 2025
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Ordered on the 13th sep, not received

Ordered on the 13th sep, was told my order would ship on the 26th, have emailed multiple times for an update and have had no reply. Very disappointed, wouldn’t recommend. Where is my order?!

Have since emailed me back and sent my tracking information, look forward to receiving my order 🥰

13 september 2025
Review zonder uitnodiging
Logo Getahug

Antwoord van Getahug

Hi, we are sorry for the inconvenience. We have sent the detailed delivery information of your order to your email, please check it. Thank you for bringing this to our attention and giving us the opportunity to make it right. Getahug is committed to improving our services to provide the better shopping experience.

Beoordeeld met 1 van de 5 sterren

Where is my order?

I have sent multiple emails and have gotten no response. I ordered this 2 weeks ago and even paid for express shipping. I am very disappointed and just want my product. My order number is #GH88133653

4 oktober 2025
Review zonder uitnodiging
Logo Getahug

Antwoord van Getahug

Hi, we are sorry for the inconvenience. We have sent the detailed information of your order to your email, please check it. Thank you for bringing this to our attention and giving us the opportunity to make it right. Getahug is committed to improving our services to provide the better shopping experience.

Beoordeeld met 1 van de 5 sterren

Customer service none existent

I ordered a bear and 2 outfits over a week ago. When it hit the week mark I messaged on tiktok message I emailed and I commented on their tiktok videos every single thing was ignored but other people on tiktok were replied to. I find it very rude I have literally just over 2 weeks for this to be delivered in time and I really hope it is I ordered it with plenty of time in advance

3 oktober 2025
Review zonder uitnodiging
Logo Getahug

Antwoord van Getahug

Dear Customer, I am truly sorry for the inconvenience you've experienced and for the delayed reply. If your problem has not been solved, please provide us with your order number and we will provide you with a solution ASAP. We value your business and appreciate your patience while we resolve this. We will strive to provide faster and better service.

Beoordeeld met 1 van de 5 sterren

Very disappointed I was so excited to…

Very disappointed I was so excited to get my halloween bear. I ordered on September 13th which apparently was pre-sale (the website never stated that) to date I have not received any tracking number or confirmation that my order has shipped. What is going on?

13 september 2025
Review zonder uitnodiging
Logo Getahug

Antwoord van Getahug

Hi, we are sorry for the inconvenience. We have sent the detailed information of your order to your email, please check it. Thank you for bringing this to our attention and giving us the opportunity to make it right. Getahug is committed to improving our services to provide the better shopping experience.

Beoordeeld met 2 van de 5 sterren

Still havent gotten my tracking info i…

Still havent gotten my tracking info i ordered it 10 days ago

#GH88134078

9 september 2025
Review zonder uitnodiging
Logo Getahug

Antwoord van Getahug

Hi, we are sorry for the inconvenience. We have sent the detailed delivery information of your order to your email, please check it. Please rest assured that we will be here to resolve your issue. Thank you for bringing this to our attention and giving us the opportunity to make it right. Getahug is committed to improving our services to provide the better shopping experience.

Beoordeeld met 1 van de 5 sterren

possible exit scam

made my 2nd order on the 6th, no tracking information and no response when i’ve emailed. I think the companies exit scammed
Order #GH88127393

26 september 2025
Review zonder uitnodiging
Logo Getahug

Antwoord van Getahug

Dear Customer, after checking, we replied to your email, but our reply to your email couldn't be delivered. Security or policy settings at icloud.com have rejected our message. Could you please provide another email address? We will provide you with more detailed order information.
Since the Halloween bat outfit is for pre-sale, your order will ship on September 28. You will receive an email with shipping and tracking information for your order within 24-48 hours after it ships. Thank you for your understanding and patience!

Beoordeeld met 1 van de 5 sterren

I ordered a bear exactly 5 days ago

I ordered a bear exactly 5 days ago, thinking it would arrive in time because its a gift for someone i even emailed their support, didnt get any response tho, im worried i might just got scammed because there is no information on my order what so ever Order #GH88133886

20 september 2025
Review zonder uitnodiging
Logo Getahug

Antwoord van Getahug

Dear skorpion, we are sorry for the inconvenience. We have followed up your question by email, we will definitely solve your problem. Thank you for bringing this to our attention and giving us the opportunity to make it right. Getahug is committed to improving our services to provide the better shopping experience.

Beoordeeld met 5 van de 5 sterren

Great customer service

Great customer service. I emailed them regarding my order and they emailed me back. There was a misunderstanding with my order but, the issue was fixed. They even gave me a free outfit that I really wanted. Thank you so much! Can’t wait to get my order!

11 september 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Disappointed in getahug

Disappointed in getahug. Have ordered from them previously and my daughter adores the bear.
I haven't had any replies to any emails regarding my order GH88128378. No shipping and it's been 14 days. Please respond to me.
Have since had a reply. I didn't realise about presale. Maybe next time add a note to delivery.

22 september 2025
Review zonder uitnodiging
Logo Getahug

Antwoord van Getahug

Hi, we are sorry for the inconvenience. We have sent the detailed information of your order to your email, please check it. Thank you for bringing this to our attention and giving us the opportunity to make it right. Getahug is committed to improving our services to provide the better shopping experience.

Beoordeeld met 5 van de 5 sterren

I just got my teddy bear in the mail…

I just got my teddy bear in the mail and OMG it is absolutely beautiful! I’m completely in love with those sweet blushed cheeks - they give it such a precious, lovable expression. And the fact that it has joints is amazing!! I can actually sit it down properly, pose it however I want, and it stays in position. The quality is outstanding - you can tell this isn’t just another mass-produced stuffed animal. The fabric is so soft and the stitching looks really durable. It’s the perfect size for cuddling but also looks great just sitting on my shelf. Honestly exceeded my expectations in every way. If you’re on the fence about ordering one, just do it - you won’t regret it! This little guy has already become my favorite comfort item. Definitely planning to order another one as a gift!

21 september 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

The cutest handmade teddy bear ever.🧸💕…

The cutest handmade teddy bear ever.🧸💕 Each Getahug bear is unique, with adorable blush cheeks that make it extra special. I love how its little joints move, you can pose it, hug it, or even make it shake hands. It feels so thoughtful and heartwarming, perfect for gifting on birthdays, anniversaries, or just to show love. Truly, Getahug: Love in Every Hug.💖

#getahugco #getahug #teddybear #giftidea #cute #baby #gift

19 september 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Shipping was so great

Shipping was so great! There was no problem at all and the packaging came on time in great hands! I’m definitely going to order again!

20 augustus 2025
Review zonder uitnodiging

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