Getahug Reviews 

Perfeita! O ursinho é super macio e muito fofinho :)

After my original bad review (see below). This company has since made contact and rectified the problem. We have now received our completed order. The bears are so cute and great quality. The order was also shipped quite quickly. Thank you Getahug for rectifying the original problem.

Original - Absolutely shocking customer service. I ordered multiple items, when my order came there one 1 item in the package and it was not even what I ordered. Have contacted them several times with no answer. Order number #GH88135822

Nothing but grief from start to finish. Ordered a very expense order over £110. Didn’t receive any tracking information until I made a complaint. Package arrived after nearly 4 weeks and 2 items were missing. 2 separate outfits I had paid for. I was then informed I would receive a partial refund. No refund has been received and after numerous emails I got told it would take 1-5 days to clear into my bank. Today marks the 6th day and surprise surprise no refund. Bank stated they can’t find a refund with the transaction id I was given and numerous emails later an still no response. Will absolutely never order from this company again which is such a shame as I was hoping to get my sister a beautiful big selection of the bears and outfits.

This company is amazing! Loved my item, was very cute and just as described. The staff are so nice 🤍.

Der Teddy-Bear ist super süß und perfekt zu verschenken. Er ist sehr gut gemacht und die pinken Bäckchen machen ihn einfach perfekt! Liebe ihn

I recently ordered a teddy bear from Getahug and I’m honestly so happy with it! The bear is incredibly soft, cute, and exactly like the pictures. The packaging was lovely and delivery came sooner than expected. You can really tell they put love into what they do. Definitely recommend Getahug if you’re looking for a sweet and thoughtful gift!

Los ositos son preciosos. Es un buen detalle para regalar y, además, están muy bien hechos y con material de calidad. Estoy muy contenta con la compra.

I’m literally obsessed. I love the teddy bear so freaking much the packaging is amazing. Love this the quality of the bear is amazing. The clothing of the bears so good obsessed.

Loved my bear. So cute and perfect. Would make a perfect gift aswell!

So, I wrote a negative review before this one, but I want to modify it now. I did get a response after one month of sending emails and complaints.
They responded and they are proceeding with a refund for my order. I am very thankful for that. However I am very sad of not getting my bear because it was a gift and it meant a lot to me. I hope to get the chance to order and get my bear in the future. I do understand that for the team of Getahug it is a lot of work to put up with, it was probably a small business and they were not expecting the success they received through Tiktok and Instagram. I really hope that in the future the business will grow and they will be able to handle the big demand for their products, because they really seem incredible and so cute and I really hope to get one as soon as possible!🥰

The bears are simply gorgeous, the most "huggish" bears you could find.... the sellers are kind and reliable ...you could not ask more !!!

Love them and their products. Obsessed with the bear. I had no issues with shipping or customer service. 100% a good experience.

I didnt get tracking link of my order, i cant get any informacion about my package, and i hasnt got response from getahug
Order - #GH88142017
Btw i paid 20 dollars more to get faster shipping, is it worth it?

GetAHug responded me, said i will get shiping compensation and got tracking link. I will update when i get bear and refund :)

I ordered a Getahug bear directly from their official website (Order #[#GH88137551]) and paid US$52.59.
The parcel I received (tracking DOFR9010004299021HD / UK511813619YP) contained a cheap little garment, completely different from what I ordered.

I emailed the company twice and even tried calling their phone number (+1 626 393 6623) — only an answering machine, no answer, no refund, nothing.

This company is not trustworthy.
They advertise beautiful handmade bears, but what they send has nothing to do with what you see online. It’s misleading, and they completely ignore customer messages.

I have photos of the parcel label, the outer packaging, the item received, and my original order confirmation.
I am now filing a chargeback with my bank and reporting this company to consumer protection agencies.

Do not buy from Get Hug or Condere Hugh.
They take your money, send random junk, and vanish.

I ordered a blind box Xmas bear on 1st October, received an automated confirmation of my order….. and nothing since. I’m going to request a refund from them - don’t expect I’ll hear anything then will go to my bank to request a chargeback refund. Shame on you.

Edit: The teddy bear finally arrived after a month of waiting.
I’m changing my review to 5 stars because what’s inside the package is absolutely beautiful.
The company really needs to update the delivery time information or find a way to speed things up.
So if you want to order a bear for a specific date, make sure to do it well in advance.
But you can be sure the product will arrive — and it’s truly wonderful.
My daughter will be over the moon with happiness!
I’m already placing another order for Christmas, just to make sure it arrives on time.

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I placed order GH88133580 on September 19th.
I am leaving a review for the second time. After my previous one, in which I gave one star, the company contacted me immediately. They wrote that the problem was that a few items were missing, and I received a refund for those missing items. It seemed like everything would go smoothly after that. I was given a tracking number and asked to remove my review, which I did because I believed the package was on its way.

However, since October 7th, the order still hasn’t been shipped, and once again there’s no email contact explaining what’s happening.
My daughter has a birthday this week, and now I’m in a difficult position.

I don’t know if this is a scam or not, but if you don’t have time or patience, I wouldn’t recommend this company.
This time, I will update my review once I receive the package—if I ever do.

After the problem with my order. I have now had a response from getahug. They have asured me that they will rectify the mix up. Thank you getahug for your response and will look forward to receiving my order.

Hey you asked for my details these are my detail you asked for
Can you let me know what my order number is
Yes I can absolutely do that Gazi
Email:Huda.belal
Number:0424543
Address is to nsw Guildford
Thank you please reply back

Absolute scam, ordered over 3 weeks ago and have still not received my package. I had express shipping and was told the parcel would be here in 4 days. Then got an email to say due to lots of orders it would be 7-9 days. I have emailed twice and tried to ring and the phone number said they weren’t accepting any calls right now. This was a gift for my nieces and nephews now I don’t have the money to buy them a Halloween gift. I just want to bears I ordered. When I put in my order number (#1025) it says that the order doesn’t exist!!!