Anfangs gab es paar Probleme weil sich der Preis erhöht hatte ,und keine Rückmeldung kamm dachte ich der Fahrer kommt nicht, der Fahrer war trotzdem 10 Minuten vor Abhol Termin da also alles Super! Fa... Toon meer
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Lees wat reviewers zeggen
Übersichtliche Preis- und Buchungsangabe Bezahlung in Euro Buchungen in Asien werden über 12Go (schlechter Service dort - viel unnötiges Geldabgreifen....) getätigt, läßt sich wohl nicht vermeiden.... Toon meer
Bedrijf heeft geantwoord
Više puta sam putovala Getbybusom i uvijek sam bila zadovoljna njihovom uslugom.Prilikom zadnje rezervacije karte izuzetno me oduševila usluga osoblja odjela korisničke podrške (Antonela i Natalija) k... Toon meer
Bedrijf heeft geantwoord
Traveling resp. Getbyferry hat Tickets für eine Fähre verkauft, welche an diesem Tag und Zeit gar nicht fährt. Rückmeldung lässt wochenlang auf sich warten. Es entstanden uns hohe Taxi-Kosten, damit... Toon meer
Bedrijfsgegevens
Over GetByBus & GetByFerry
Geschreven door het bedrijf
Welcome to GetByBus.com, your ultimate destination for all your bus travel needs. We offer over 8000+ routes and 70000 + connections to suit your travel needs. Our user-friendly website makes it easy to find the perfect bus route, compare prices, and book your tickets all in one place.
We also provide real-time updates on bus schedules, so you can plan your journey with confidence. Our travel writers and bus enthusiasts offer destination guides and packing tips for an enjoyable trip. GetByBus.com guarantees a safe and secure booking experience, with vetted and reliable bus operators.
Flexible ticket options like mobile tickets and print-at-home tickets, make it easy to travel on your own terms. Start planning your next bus adventure today and book your tickets at GetByBus.com!Contactgegevens
3,6
Gemiddeld
272 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft nog niet op negatieve reviews gereageerd
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
the departure date was changed
I selected the departure date from their website, but after purchasing the ticket, I saw that the date for my departure was changed. So I ended up with a ticket I couldn't use and they wouldn't refund.
5 januari 2025
Review zonder uitnodiging
Antwoord van GetByBus & GetByFerry
Dear Valued Passenger,
Thank you for sharing your experience with us. We are genuinely sorry to hear that our service did not meet your expectations and that you faced difficulties during your trip. We always strive to provide the best possible experience for our customers, and we regret that we were unable to meet your needs on this occasion.
Unfortunately, in certain cases, there may be updates or changes to the schedule after the purchase due to unforeseen circumstances. We understand how this may have been frustrating for you, and we apologize for any inconvenience caused.
As our policies are aligned with the carriers' rules, we are unable to offer refunds for these changes. We encourage passengers to double-check the departure details once they’ve completed the booking to ensure all information is correct.
We truly appreciate your understanding, and if you have any further questions or concerns, please don’t hesitate to reach out.
Kind regards,
GBB team.
Izvrsna korisnička podrška.
4 januari 2025
Review zonder uitnodiging
Antwoord van GetByBus & GetByFerry
Poštovani,
Hvala Vam na lijepim riječima! Drago nam je što ste bili zadovoljni našom uslugom. Uvijek nam je cilj pružiti brzu, točnu i profesionalnu podršku, te nas veseli što smo ispunili Vaša očekivanja.
Radujemo se ponovnoj suradnji u budućnosti. Ako budete imali bilo kakvih pitanja ili trebate pomoć, slobodno nam se obratite.
Srdačan pozdrav,
GBB tim.
Antwoord van GetByBus & GetByFerry
Poštovani,
Hvala Vam na lijepim riječima! Drago nam je što ste bili zadovoljni našom uslugom. Uvijek nam je cilj pružiti brzu, točnu i profesionalnu podršku, te nas veseli što smo ispunili Vaša očekivanja.
Radujemo se ponovnoj suradnji u budućnosti. Ako budete imali bilo kakvih pitanja ili trebate pomoć, slobodno nam se obratite.
Srdačan pozdrav,
GBB tim.
#GetByBus *Complete Scam
#GetByBus *Complete Scam - Do Not Use This Service!
Hey guys, it's regarding my recent trip through the Balkan countries where I faced horrible service from GetByBus provider which is an online service for bus booking.
I cannot express enough how awful my experience with GetByBus booking service has been. This company is running what seems like a complete scam. I booked a multi-leg trip through them, which included a connecting bus. Unfortunately, there was a major delay on the first leg of the journey, causing me to miss my connecting bus, which was also booked through their platform.
What happened next was infuriating. Instead of offering any assistance, they refused to transfer my ticket to another bus or offer any form of refund. Their customer service was nonexistent and after calling for more than 50times I ended up sending an email. I spent hours trying to reach them, and finally received a reply after several hours only to be told that I was "out of luck" and that "delays are not their responsibility." They essentially left me stranded, with no viable options to get to my destination.
Not only did I lose my money, but the entire process was extremely stressful. They refuse to take accountability for the problems their delays caused, and the lack of a refund or alternative solution is nothing short of a scam. I would highly recommend avoiding #GetByBus service at all costs. They are unreliable, unprofessional, and offer absolutely no support when things go wrong. If you value your time and money, book with a more reputable company or the best option is to book directly from the bus station all over the cities of Croatia.
21 december 2024
Review zonder uitnodiging
Antwoord van GetByBus & GetByFerry
Dear Valued Passenger,
Thank you for sharing your experience with us. We are genuinely sorry to hear that our service did not meet your expectations and that you faced difficulties during your trip. We always strive to provide the best possible experience for our customers, and we regret that we were unable to meet your needs on this occasion.
We have reviewed our correspondence with you and can confirm that an alternative transportation option was indeed offered after the initial delay. Unfortunately, it appears that this option was declined. Additionally, we noticed that your tickets for the connecting journey were booked with only a 10-minute interval between the two buses. Given the tight connection, this time frame did not allow sufficient time to ensure a smooth transfer to your next bus.
We understand how frustrating delays can be, and we sincerely apologize for the inconvenience caused. We do our best to assist passengers in such situations, but we also encourage allowing ample time between connections to avoid potential issues.
Once again, we apologize for any frustration you may have experienced, and we appreciate your understanding. Should you need further clarification or assistance, please do not hesitate to contact us.
Kind Regards,
GBB team.
Zorica
Due to the unstable weather, I changed the date of the ride twice. They were very friendly and found the right time.
26 december 2024
Review zonder uitnodiging
Antwoord van GetByBus & GetByFerry
Dear Valued Passenger,
Thank you for sharing your experience with us! We’re so glad to hear that our team could accommodate your schedule changes and assist you in finding the perfect time for your ride.
Providing flexible and friendly service is very important to us, and it’s wonderful to know we could meet your needs. If you need any further assistance, please don’t hesitate to reach out.
Wishing you safe and enjoyable travels!
Kind regards,
GBB team.
Quick servise and friendly staff.
Quick servise and friendly staff.
26 december 2024
Review zonder uitnodiging
Antwoord van GetByBus & GetByFerry
Dear Valued Passenger,
Thank you for your kind words and for taking the time to share your experience with us. We’re delighted to hear that you were satisfied with our quick service and friendly staff.
Your satisfaction is our top priority, and it’s always rewarding to know that we’ve met your expectations. Should you need any assistance in the future, please don’t hesitate to reach out—we’re here to help.
Kind regards,
GBB team.
Sve pohvale za djelatnicu Danijelu
Sve pohvale za djelatnicu Danijelu, iako je bilo manje od 24 sata prije puta zamijenjena je autobusna karta za vaučer, brz odgovor na mail, bez komplikacija
23 december 2024
Review zonder uitnodiging
Antwoord van GetByBus & GetByFerry
Poštovani,
Hvala Vam na lijepim riječima! Drago nam je čuti kako Vam je Danijela uspjela pomoći i brzo riješiti Vaš problem. Pružanje korisne i srdačne podrške naš je prioritet, a Vaša zahvalnost nam puno znači. Radujemo se prilici da Vam ponovno budemo na usluzi u budućnosti. Sretan put! 😊
Srdačan pozdrav,
GBB tim.
Pohvala
Prezadovoljna sam uslugom. Djelatnici su komunikativni, reagiraju brzo i odlično rješavaju probleme. Povrat novca za kupljenu kartu je izvršen u rekordnom roku.
Sandra
20 december 2024
Review zonder uitnodiging
Antwoord van GetByBus & GetByFerry
Poštovana Sandra,
Zahvaljujemo Vam na prekrasnom komentaru i povjerenju koje ste nam ukazali. Izuzetno nam je drago što ste zadovoljni našom uslugom te što ste imali pozitivno iskustvo s našim djelatnicima.
Vaše zadovoljstvo nam je uvijek na prvom mjestu, i veseli nas što smo mogli brzo i učinkovito riješiti Vaš zahtjev za povrat novca. Ako Vam ikada zatreba dodatna pomoć, slobodno nam se obratite – tu smo za Vas.
Srdačno,
GBB tim.
Problem solving.
My request was resolved within 5 minutes. Excellent, all praise.
20 december 2024
Review zonder uitnodiging
Antwoord van GetByBus & GetByFerry
Dear Valued Passenger,
Thank you for your kind words and trust in our services. We are delighted to hear that your request was resolved quickly and to your satisfaction. 😊
If you ever need assistance again, please don’t hesitate to reach out—we’re always here to help.
Kind regards,
GBB Team
Not professionally helpful
By mistake, I put the wrong month on my reservation, getting a bus ticket for December 21st instead of January 21st. Just 10 minutes lates as soon as I realized when I was checking everything, I wrote to the customer service to change it and they answer pretty soon saying it was not possible due to the conditions.
But in any case, it was not a change of mind or any other circumstance which made me just prefer another date or something like that, it was just an immediate mistake which aaaaaall other companies have always resolved.
I could not expect by any chance to get this negative answer. So yes, very absolutely disappointing.
15 december 2024
Review zonder uitnodiging
Antwoord van GetByBus & GetByFerry
Dear Valued Passenger,
Thank you for your feedback, and we’re sorry to hear about your disappointment. As intermediaries in ticket sales, we must adhere to the policies set by our transport operator partners, including those regarding changes or cancellations.
We understand how frustrating this must have been, and while we strive to assist in every way possible, certain restrictions are beyond our control. Your feedback is valuable to us, and we’ll share it with our partners to help improve flexibility and customer experience in the future.
Thank you for understanding, and we hope to serve you better next time.
Kind regards,
GBB Team
That was my first experience on Getbus
That was my first experience on Getbus. I lost my online ticket and couldnt find it. Thanks to Laura, she solved my problem and help me to review my ticket clearly. She is so kind, many thanks from here once again.
16 december 2024
Review zonder uitnodiging
Antwoord van GetByBus & GetByFerry
Dear Valued Passenger,
Thank you for your kind words! We’re delighted to hear that Laura was able to assist you and resolve your issue quickly. Providing helpful and friendly support is our top priority, and your appreciation means a lot to us. We look forward to serving you again in the future! Safe travels! 😊
Kind regards,
GBB Team
Absolutely disgusting
This is the mail i sent to the support: I want to complain. The link you sent me appearently was not the boarding location. 1st we had to walk around the airport for more than an hour in the cold and we couldn't find the location marked on the map. It was not possible to identify the map. There were no signs. Nobody spoke english there, nobody could help us. On the ticket were coordinates that didnt work on google maps. There were no information about a specific location, like a terminal or a number of the exit. It says we had to check in 30min. before departure. On that time there was no bus. We couldn't reach the hotline, nobody picked up the phone. Around departure time we could reach the hotline. There was somebody called Mike who told us we were at the wrong boarding location and he will send a car to bring is to the correct one. We were not at the wrong boarding station. On the ticket it says "Hanoi Airport". I asked him why there is no bus. He refused to explain me the situation to me and he hung up on me several times. All in all we arrived sa pa 2 hours late. After many times calling him and his superior they finally told us that WE were the one who dif something wrong. (His superior also hung up on me) they were very rude, didnt listen to me and cut me off. We discussed on whatsapp and they also didnt answer any of my questions and said its my fault. They told me that its our fault because when we applied for the ticket i supposedly gave them the wrong phone number. He needed the number to contact me to tell me what the "correct" location is.
My questions to you: 1. why do you sell tickets with wrong informations on it?
2. Why dont i get prior informations that i need to be contacted because the boarding location on the ticket might be FALSE
3. Why are they telling me its my fault and nobody is apologizing to me.
4. We have a ticket back from sa pa and we dont know if the boarding location on the ticket is the correct one. Please help me out with that.
We are on our honey moon and this was very stressful for us. We tried to find that bus for 2,5 hours in the cold and now we get blamed for this. We paid money for this. This appauling and i want an explanation.
On the way back there was no issues with the boarding. But the staff was incredibly rude. They didnt say hello. Didnt even make eye contact. They didnt even let us know if we are supposed to enter the bus or not. During the drive my wife got sick. We had a stop somewhere. I asked the staff if we could use the restroom here. I told them several times that my wife was sick. They outright answered in vietnamese or didnt answer at all. They completely avoided eye contact and totally ignored me. I asked if i van have a plastic bag because my wife might throw up. They still ignored me. What if we had an emergency? If you dont speak english, at least pull your phone and let me ask questions via the translater.
16 december 2024
Review zonder uitnodiging
Antwoord van GetByBus & GetByFerry
Dear Valued Passenger,
Thank you for sharing your experience with us.
We’re sorry to hear about your experience and understand how frustrating it must have been during your honeymoon. Please note, we are intermediaries in ticket sales, and the buses and staff are managed by the operators.
While we strive to provide accurate information and support, we regret the issues you faced with boarding details, communication, and staff behavior. Your feedback has been shared with the operator, and we’ll work to ensure better service in the future.
We appreciate you sharing your experience and will use it to improve the process for future travelers.
Thank you for your patience and understanding!
Kind regards,
GBB Team
Scam
I bought ticket from Belgrade to Ljubljana for 31. December. I just confirmed with the Belgrade bus station that THERE IS NO BUS for that day! For now they refuse to give my cash back.
14 december 2024
Review zonder uitnodiging
Antwoord van GetByBus & GetByFerry
Dear Valued Passenger,
thank you so much for sharing your experience with us.
I’m truly sorry to hear about the inconvenience you faced. Just to clarify, the bus station operates as a separate sales point from Getbybus, but please know we take situations like this very seriously.
We always do our best to keep passengers informed about any changes.
Please don’t hesitate to reach out to us via email so we can look into this further and find the best solution for you.
Thank you for your patience and understanding!
Kind regards,
GBB Team
True customer support
True customer support, even though I was late I got a new ticket , unbelievably efficient and pollite team
4 december 2024
Review zonder uitnodiging
Antwoord van GetByBus & GetByFerry
Dear Valued Passenger,
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our customer support team. We strive to provide efficient and helpful service to every customer, and we're glad that we could assist you even after the delay. Your feedback means a lot to us, and we look forward to continuing to support you in the future!
Best regards,
GBB Team
Great 100/100
I have been traveling every week on the route Split Senj for almost a year. I am very satisfied with the travel reservation and all other services. Every piece of information I requested arrived quickly and was accurate. My big recommendation to use this platform, they are great
12 november 2024
Review zonder uitnodiging
Antwoord van GetByBus & GetByFerry
Dear Valued Passenger,
Thank you so much for your wonderful review! We're thrilled to hear that you've had such a positive experience. It's fantastic that you’ve found our travel reservations and customer service to be reliable and efficient.
Your recommendation truly means the world to us, and we're grateful for your continued trust. We look forward to providing you with even more great experiences in the future. Safe travels, and thank you for choosing us time and time again!
Kind regards,
GBB Team
Great help from Customer Service Agent
Croatia....sunday.... Reservation gone simply i and fast, but I made mistake in reservation process and asking for a help in helpdesk service.
Very profesional agent Antonela solved my problem in 10min.
Thank you!
10 november 2024
Review zonder uitnodiging
Antwoord van GetByBus & GetByFerry
Dear Tina,
Thank you for sharing your experience with us! We understand that occasional issues can happen, and we’re delighted that our agent Antonela was able to assist you and provide a solution suited to your travel plans.
Please don’t hesitate to reach out to our customer support team if you have any further questions—we’re always happy to help!
Best regards,
The GetByBus Team
Very helpful customer service
Mia from the customer service made sure that I got a voucher for the value of the bus i postponed. I have had this situation more than once and the customer service people generally are very helpful and i never waste the money I spend with getbybus
8 november 2024
Review zonder uitnodiging
Antwoord van GetByBus & GetByFerry
Dear Patrick,
Thank you so much for taking the time to share such a wonderful review. Our Customer Service team, including Mia, is dedicated to assisting our customers as efficiently as possible to ensure our services meet and exceed your expectations.
We’re thrilled to hear about your positive experiences and that our team has helped you make the most of your travel plans without losing the value of your bookings.
Your feedback means a lot to us, and we’ll continue working hard to provide the best possible service.
Best regards,
The GetByBus Team
Sve je bilo brzo i profesionalno,svaka…
Sve je bilo brzo i profesionalno,svaka cast,za svaku pohvalu,jer sam opcenito oko ovakvih otkazivanja,sa nekima imao neugodna iskustva
6 november 2024
Review zonder uitnodiging
Antwoord van GetByBus & GetByFerry
Poštovani,
Zahvaljujemo na vašim ljubaznim riječima. Drago nam je što ste imali pozitivno iskustvo s našom uslugom. Uvijek nam je prioritet pružiti brzu, profesionalnu i kvalitetnu uslugu. Ako imate bilo kakvih dodatnih pitanja ili zahtjeva, slobodno nas kontaktirajte. Vaše povjerenje nam puno znači.
Srdačno,
GetByBus Tim
Übersichtliche Preis- und…
Übersichtliche Preis- und Buchungsangabe
Bezahlung in Euro
Buchungen in Asien werden über 12Go (schlechter Service dort - viel unnötiges Geldabgreifen....) getätigt, läßt sich wohl nicht vermeiden. Aber leider war dann auch die Buchungsbestätigung bei GetByBus nicht online zu finden - allerdings sehr schnell per Mail gesendet.
4 november 2024
Review zonder uitnodiging
Antwoord van GetByBus & GetByFerry
Dear Valued Passenger,
Thank you for your feedback. We appreciate your comments and are glad to hear that the booking confirmation was sent to you promptly via email. We are continuously working to improve our online confirmation process and ensure a smoother experience for our customers. Should you have any further questions or need assistance, please do not hesitate to contact us.
Best regards,
GetByBus Team
My first bus trip in Spain
My first bus trip in Spain. Very good and organised. Good air temperature inside and amicable, friendly and approachable
30 oktober 2024
Review zonder uitnodiging
Antwoord van GetByBus & GetByFerry
Dear Velda,
Thank you so much for your wonderful review! We are delighted to hear that you enjoyed your journey to Spain and that everything was up to your expectations.
Your satisfaction is our top priority, and we appreciate your feedback. We hope to welcome you on board again for your future travels!
GBB Team!
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