I had been having a rough week. The Rep, was wonderfully kind and courteous throughout our conversation and was more helpful than she my realize; for this and more I give my Thanks and a glorious 5 s... Toon meer
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The first person who assisted me wasn’t helpful at all I called back and sorry I forgot her name but she was very pleasant , professional and patient
They advised us they no longer provide renters insurance however they charged me twice. Had to really dig in tho finally get new renters insurance .
Bedrijf heeft geantwoord
Staff was very knowledgeable. Only thing that would be better if your higher management and my apartment management knew how your contracts worked. Especially when one renews apartment lease to a lo... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Get Covered helps residents take care of renters insurance quickly and confidently. Whether you’re choosing a new policy or uploading one you already have, our platform is designed to be fast, intuitive, and transparent. We work directly with your community to make sure nothing gets lost or complicated, keeping you covered and giving you peace of mind. Trusted in millions of homes, we're committed to making insurance feel easy.
Contactgegevens
Verenigde Staten
- getcovered.io
3,5
Gemiddeld
25 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
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very helpful
The first person who assisted me wasn’t helpful at all I called back and sorry I forgot her name but she was very pleasant , professional and patient
17 april 2026
Grace from a gracious Representative
I had been having a rough week. The Rep, was wonderfully kind and courteous throughout our conversation and was more helpful than she my realize; for this and more I give my Thanks and a glorious 5 star review
14 april 2026
Be Aware!!!’
They advised us they no longer provide renters insurance however they charged me twice. Had to really dig in tho finally get new renters insurance .
13 april 2026
Antwoord van GetCovered
We’re sorry to hear about your experience. If you're open to it, please reach out to our support team at support@getcoveredinsurance.com so we can review the situation and work to resolve it.
Antwoord van GetCovered
Thank you for your feedback, Anselmo! We’re thrilled to hear you had a great experience.
Great experience and easy to renew
16 maart 2026
Antwoord van GetCovered
Thank you for your feedback, Felicia! We’re thrilled to hear you had a great experience.
Staff was very knowledgeable
Staff was very knowledgeable. Only thing that would be better if your higher management and my apartment management knew how your contracts worked. Especially when one renews
apartment lease to a longer time.
17 maart 2026
Antwoord van GetCovered
Thank you for your feedback, Lyndea!
Rude customer service horrible service experience
Uploaded a policy and they somehow still got the addresses wrong despite the information being clearly listed in the documents. Called into their customer service and the agent was extremely condescending, rude and unhelpful! How the business makes a mistake and then the agents acts in such a manner is beyond comprehension.
17 maart 2026
Review zonder uitnodiging
Antwoord van GetCovered
We’re sorry to hear about your experience. Providing responsive and helpful support is very important to us, and this is not the level of service we aim to deliver.
If you're open to it, please reach out to our support team at support@getcoveredinsurance.com so we can review the situation and work to resolve it.
Customer service got right to the point…
Customer service got right to the point in assisting me with helping me on my insurance so it would not be canceled. Listen to me explaining about my problem with fraud on my old card and how to edit walked me through the steps. thank you.
10 maart 2026
Antwoord van GetCovered
Thank you for your feedback, Sabrina! We’re thrilled to hear you had a great experience.
The worst
The worst , absolutely unreliable, most unfriendly and anti customer service insurance company i have ever dealt with. Not one call back , not one answered email, no remorse or compassion and absolutely a waist of money.
2 februari 2026
Antwoord van GetCovered
We’re sorry to hear about your experience. Providing responsive and helpful support is very important to us, and this is not the level of service we aim to deliver.
If you're open to it, please reach out to our support team at support@getcoveredinsurance.com so we can review the situation and work to resolve it.
No good
No good. Back and forth submissions with no answers or information for submission failures. No thanks.
3 maart 2026
Antwoord van GetCovered
We’re sorry to hear about your experience and understand how frustrating repeated submission issues can be. Our team is always happy to help troubleshoot and make sure everything is submitted correctly.
If you’re open to it, please reach out to our support team at support@getcoveredinsurance.com so we can take a closer look and get this resolved for you.
Antwoord van GetCovered
Thank you for your feedback, Sebastian! We’re thrilled to hear you had a great experience.
I was unable to obtain proof of policy…
I was unable to obtain proof of policy renewal from Get Covered prior to my lease renewal date. They would only provide updated documentation on the exact renewal date, however I needed proof beforehand to avoid being charged month to month rent by my apartment community.
Because of this, I was forced to cancel my existing policy and open an entirely new renters insurance policy, also through Get Covered, in order to receive immediate proof of insurance. Unfortunately, the new policy provides less coverage at a higher monthly premium.
Overall, I am not satisfied with my experience using Get Covered for renters insurance this past year.
20 februari 2026
Antwoord van GetCovered
Thank you for sharing your feedback. We’re sorry for the frustration around needing proof of coverage ahead of your lease renewal. We understand how stressful that timing can be.
We’d also like to clarify that while the new policy may appear more expensive, the overall coverage should be similar, with a lower deductible, and the total cost across the policy term is actually slightly lower.
We’d be happy to review your policy with you and help clarify any remaining questions you have regarding the cost. Please feel free to reach out to our support team at support@getcoveredinsurance.com
Great job thank you !!
4 februari 2026
Antwoord van GetCovered
Thank you for your feedback, Pam! We’re thrilled to hear you had a great experience.
I give Katelyn a 5 stars
I give Katelyn a 5 stars. She took the time to LISTEN to me, review my file and escalate accordingly.
5 februari 2026
Antwoord van GetCovered
Hi Carla, Thank you so much for your feedback! We’re thrilled to hear you had a great experience. If you ever need anything, we’re here to help!
Kaitlyn my rep was so kind and helpful
Kaitlyn my rep was so kind and helpful! She fixed my issue in no time! Grateful for her help. :)
27 januari 2026
Antwoord van GetCovered
Thank you so much for your kind words! We’re thrilled to hear you had a great experience with Kaitlyn. If you ever need anything, we’re here to help!
My agent Kaitlyn was extraordinarily…
My agent Kaitlyn was extraordinarily helpful, polite, and knowledgeable. I attempted to purchase renters insurance several times but could not complete the transactions. Kaitlyn expertly guided me and the task was completed. THANK YOU!
19 december 2025
Antwoord van GetCovered
Thank you so much for your kind words! We’re thrilled to hear you had a great experience with Kaitlyn. If you ever need anything, we’re here to help!
I tried to buy insurance on getcovered…
I tried to buy insurance on getcovered and it instantly purchased a policy for me without showing me monthly premiums or details on the renter's policy.
13 december 2025
Review zonder uitnodiging
Antwoord van GetCovered
Thank you for taking the time to share your experience. We’re sorry for the confusion and frustration this caused.
Please reach out to our support team at support@getcovered.io and we’ll review what happened and help make things right. We value transparency and want every customer to feel confident and informed when securing coverage. Thank you again for bringing this to our attention.
The person was very informative and…
The person was very informative and detail to explain the process to me.
8 december 2025
Antwoord van GetCovered
Thank you so much for your kind words! We’re thrilled to hear you had a great experience. If you ever need anything, we’re here to help!
Representative gave me the information…
Representative gave me the information I needed to solve my problem correctly the first time and offered next steps if I needed assistance to find another way.
24 november 2025
Antwoord van GetCovered
Thank you so much for your kind words! We’re thrilled to hear you had a great experience. Our team works hard to provide smooth, supportive service, and it means a lot to know we’re meeting that goal. If you ever need anything, we’re here to help!
Antwoord van GetCovered
Thank you for sharing this wonderful feedback! We’re so glad our support team was able to assist you. We strive to make every interaction helpful and easy, and we’re always here if you need us again.
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