Luna Physical Therapy Reviews 

If I could rate this negative infinity I would. These people are so dishonest, and they purposely hide the fact that they WILL charge you more if you have insurance even if your insurance won't cover it, even though they have an option to pay less if your deductible is high, but they don't tell you that outright. I spoke to an agent in the phone who snarkily said "Well we didn't HIDE it from you. If you had asked about it we would have told you." To which I responded "How can I ask about something I don't know about?!" Then she realized I wasn't going to be pushed around, hopefully realized it was an idiotic thing to say, and said she'd forward me to her supervisor.
They also have an INCREDIBLY confusing billing page, which has still not been explained well to me. And it's taken well over a year to even tell me how much it was going to cost, after I had had A YEAR OF APPOINTMENTS ! They even say on their website that they won't book you until you know how much it will cost, which also isn't true. So now I have to deal with all this headache and it is ridiculous how much they scam you.

The only reason I went with Luna was because my original physical therapist, who is amazing, was working with them. We'll never again. Save yourself the trouble. AVOID AT ALL COSTS!!!

As a former patient I still had to have a call back to schedule a physical therapist. Once they called back she asked me so many question that I answered properly only to tell me that they had no one available to assign to my physical needs. Wasted my time and now has all my insurance info. Shame on her and the company...What a horrible experience she put me through. I thought they were there to help people. I guess they feel they have the option to pic and choose who they will accept. Funny thing Is I never had to go through this the first time I signed up with them... Shameful... just shameful.

Chris AO sooooo thorough, helpful, competent!!!

I would like to provide feedback regarding my patient registration call experience with Concierge Specialist, Carlos Villegas on August 12, 2026 at approximately 11:10AM Pacific Time. Unfortunately, my experience was disappointing. Throughout the conversation, I felt that Carlos repeatedly talked over me, did not listen to my questions or concerns, and seemed to be rushing through the call. As a new patient recovering from shoulder surgery, I was expecting professional, respectful, and compassionate communication, but left the call feeling frustrated and unheard. At the end of the conversation, I was told I would have an opportunity to provide feedback about my experience. However, the call ended before I was able to do so. I understand that one interaction does not represent the entire organization, but I hope this feedback is reviewed, so future patients receive the courteous and attentive service they deserve.

Thank you for taking the time to review my concerns. I would appreciate confirmation that my feedback has been received and shared with the appropriate department.

SCAM ALERT - They list United Heathcare's logo on their home page and say it's covered, then charged us $1000 as out-of-network.

They covered my mother's care with just a $20 copay for 2025. We continued in 2026 under the same model. After 6+ months, they said the insurance ran its course.

Fine, except then they hit us with more than $1,000 bill!!

They auto-deducted from my elderly mother's bank account. Said it was out-of-network even though they never told us there was a change or a balance... and no balance showed on our customer portal.

The actual care was decent. They use an Uber model with therapist contractors who aren't well-paid, so your care may vary, but there's no excuse for their deceptive billing system.

Nobody seemed to care or tried to help us. They just referred us to the insurance company. They need to take responsibility to inform clients if there is a balance pending, insurance changes, etc.

I had high hopes for Luna PT at home. I had reversed shoulder replacement and was in need of physical therapy at home was paramount since I was not able to drive. The first person they sent me totally disregarded anything that I had told intake was required. On our first visit, she was over an hour late, without a call. When she finally rushed in, she was full of excuses and told me that she was the person that took this area of Raleigh and that she was really the only choice available. She also told me that her other clients, present and past, loved her so much they would give her gifts. She was constantly late, sometimes up to an hour or more without calling. Then she would rush in, dump a bunch of stuff on me, and rush out. It was rare that she would put any of the exercises on the Luna app to follow. There was never a game plan. It felt like it was very rushed and disjointed. I asked for another therapist. I did get another therapist that I saw twice. Although I liked her, she wanted me to purchase a professional PT table. After a no-show for our third appointment, I was finally able to get a hold of her. She said she was quite ill, going to urgent care and would contact me later. I never heard from her again. During this time a dear friend of mine went into hospice and died. I did not contact Luna until after my friend‘s death (roughly 2 weeks) only to find out that I had been discharged without any notice or contact from the PT or Luna. I did not have a good encounter with this company, or with their PT‘s. I had asked for corporate to call me and discuss the situation, but they never did call or follow up with me. Sadly, I would tell you to not use this company.

Very attentive to detail, friendly and professional! Very knowledgeable and doing a great job helping mom! Thank you!

My therapist was a seasoned veteran in the skill of directing clients in exercise altechnoque to support the bodybuilding healing and stress control.

For my post-op in-home knee replacement rehab, Luna was easy to work with from start to finish, which I really appreciated in my weakened, brain-fogged state. Dr. Anthony was excellent—experienced, skilled, professional, respectful, and great to work with. He gently "pushed" me forward, explaining the whys behind the exercises, thoroughly answering my questions and making adjustments particular to my level of ability. And he's fun and funny, making a rough experience infinitely better.

Elizabeth is a very responsible therapist along with being very thorough on my therapy. Having someone as responsible as her these days is a true blessing.

They only care about collecting , discharge me with out telling me why
kept telling me for weeks they were going send a new therapist never did
I really depend on a therapist for my condition for my rehab
very unprofessional
I would not recommend them

Luna frequently fails to show up (three times in 6 weeks) and you have no recourse. The ownership is indifferent and charges you $90 if you miss a session, but they do nothing when their employees do not show up. I encourage everyone to find a more reliable provider.

My therapist Rob is wonderful. He is very knowledgeable and patient and is giving me the best treatment possible. He has given me a regimen of exercises to do based on my current situation.
Luna is a great company!

My disabled daughter could no longer walk up and down steps. Luna sent Doctor of PT ( Dr. William) After 10 weeks, she is healed. Ty luna.

I contacted Luna after my mom fell, and as part of her recovery we wanted to introduce PT. The first available appointment was three weeks out, which of course was disappointing, but i was assured that once a therapist was assigned there would be at a minimum weekly visits (ie there would not be waits). Fast forward, 36 hours before the first appointment they changed the date and time, so i had to scramble to reschedule my schedule so i could be there for the appointment. after the appointment - a consult and some basic mainstream exercises assigned (totally normal for a first visit), i confirmed weekly appointments on the same day/time with the therapist, who was fine with the schedule. An hour before the second appointment she said she needed to reschedule, and eventually cancelled. I wasn't happy given the last minute cancellation but gave it another shot. Not joking a few hours before the second CONFIRMED appointment, the therapist said because i hadn't confirmed directly with her on the chat, she would not be showing up and that her schedule doesn't allow for regular weekly visits.

What a waste of time and money.

very conciencious therpist

Jeff is a thoughtful gentle, professional and knowledgeable physical therapist, not to mention a really nice guy. Was very gentle my first session after hip surgery and is increasing the intensity little by little. So I'm seeing continuing results without being sore.

Andre is great. He knows his stuff. He’s extremely professional and very personable.

I had a very poor billing experience with Luna Physical Therapy.

Before scheduling care, Luna confirmed to me in writing that I was “approved for 20 visits with a $15 copay per visit.” I relied on that statement when deciding to proceed with treatment.

After the visits, Luna billed me a much higher amount and later said my insurance was out of network and that the balance was my responsibility. When I disputed this and asked for supporting documentation, including the original benefits verification, EOB/remittance details, financial responsibility agreement, and card authorization, Luna did not properly resolve the issue. Instead, after several days without addressing my dispute, they charged my card.

When I followed up, Luna said the original $15 copay information was only an estimate and that final coverage is determined by insurance. However, the written message I received did not clearly present this as a rough estimate — it specifically said I was approved for 20 visits with a $15 copay per visit.

I understand that insurance processing can change, but patients should not be given a specific copay amount before care, charged a much higher amount afterward, and then told that the original statement was merely an estimate. At minimum, Luna should have clearly explained the risk before treatment and should not have charged my card while the billing dispute was unresolved.

I am requesting that Luna refund the amount charged above the quoted $15 copay per visit, provide the documentation they are relying on, and improve their benefits verification and billing communication so other patients are not put in the same position.

Note: they have a response saying email them, but they were supposed to escalate my case internally 4 days ago and they have done nothing.

The therapist was amazing, but the billing practices were completely unacceptable. They failed to obtain proper prior authorization and repeatedly told me my sessions were covered with only a $7 copay. I completed the 24 sessions recommended by my doctor, believing everything had been handled correctly.

Now, a year later, I am receiving unexpected bills, and they have been charging my card on file without clear communication or explanation. The most recent charge was $500. That is not okay.

Their lack of transparency, poor communication, and careless billing practices make them very difficult to trust. I would not recommend using this office unless you want to risk surprise charges long after your treatment is over.