As a former patient I still had to have a call back to schedule a physical therapist. Once they called back she asked me so many question that I answered properly only to tell me that they had no one... Toon meer
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SCAM ALERT - They list United Heathcare's logo on their home page and say it's covered, then charged us $1000 as out-of-network. They covered my mother's care with just a $20 copay for 2025... Toon meer
Bedrijf heeft geantwoord
Tal, Is incredibly knowledgeable And attentive. She really listened to my concerns And tailored my treatment plan to my needs. I am making amazing progress Thanks to her expertise. She is very... Toon meer
Bedrijf heeft geantwoord
The Luna physio who made 4 home visits in the 10 days after my total hip replacement was excellent. She was empathetic and positive and provided clear advice. The exercises we did together were s... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At-home physical therapy.
Contactgegevens
6030 W. Oaks Blvd., Suite 210, 95765, Rocklin, Verenigde Staten
- 833-444-LUNA
- info@getluna.com
- getluna.com
3,7
Gemiddeld
266 reviews
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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 89% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Justin was a very knowledgeable…
Justin was a very knowledgeable therapist. He was very personable and helpful. He gave me several pages of exercises to continue doing.
If I need physical therapy again, I would like to see him again.
Luna was very organized and coordinated the visits well.
27 oktober 2025
Review zonder uitnodiging
Antwoord van Luna Physical Therapy
Thank you for your 5 star review. We are so pleased to read that you enjoyed your sessions.
Ashley is extremely experienced and can…
Ashley is extremely experienced and can zero in on the problem quickly and efficiently.
23 oktober 2025
Review zonder uitnodiging
Antwoord van Luna Physical Therapy
Thank you for sharing your experience.
The company is a person and she's just…
The company is a person and she's just fine
30 september 2025
Review zonder uitnodiging
Antwoord van Luna Physical Therapy
We are thrilled to hear that you enjoyed your therapy. Thanks for your review.
I have a very dependable thorough… therapist
I have a very dependable thorough therapist that is really trying to further my improvement and giving me exercises to help along with it
30 september 2025
Review zonder uitnodiging
Antwoord van Luna Physical Therapy
Thank you for your review!
Just what I needed
I have been looking for a way to get physical therapy in a private setting as most physical therapist offices are group settings. I met Gray from Luna and he is exactly what I'm looking for. He's very patient and understanding and works with you at your pace. I don't mind doing the workouts or the exercises because of the way he presents it. And he usually has a joke when he comes to see me
18 september 2025
Review zonder uitnodiging
Antwoord van Luna Physical Therapy
We’re so glad Gray’s care (and comedy routine) are hitting the mark. Thank you for sharing your experience. He’ll be thrilled to know his PT and punchlines are both appreciated.
They are really on the ball
They are really on the ball. My therapist, Harshil, is very helpful and informative.
18 september 2025
Review zonder uitnodiging
Antwoord van Luna Physical Therapy
We are so pleased to hear that you are enjoying your therapy.
Rick, my Physical Therapist
Rick, my therapist is excellent at what he does. He is extremely knowledgable and shows a concerted interest in helping his patients to heal.
16 september 2025
Review zonder uitnodiging
Antwoord van Luna Physical Therapy
Thank you for your review!
Alex our Physical Therapist is…
Alex our Physical Therapist is outstanding! Luna has been great from the outset, and highly recommend them to all!
16 september 2025
Review zonder uitnodiging
Antwoord van Luna Physical Therapy
Thank you for sharing your feedback! We love reading it!
THEY STOLE MONEY OUT OF MY ACCOUNT
Would not recommend to my worse enemy. THEY STOLE MONEY OUT OF MY ACCOUNT, THEY MAKE YOU PAY EVEN IF THEY DIDNT PROVIDE SERVICE, STAY AWAY!!!! BE AWARE, SCAM SCAM SCAM . Trying to deal with them is worse than dealing with PlayStation, stay away
6 september 2025
Review zonder uitnodiging
Antwoord van Luna Physical Therapy
Hi Joe Cool, We couldn't find you in our system. If you'd like to DM us your real name, we'd love to look into your issue. We can assure you: Luna does NOT steal. We'd love the opportunity to explain how your insurance works in terms of your deductible and your co-pay. Please send us your real name so we may contact you to do so, email us at info@getluna.com, or call us at 877.390.6659 (option 3 for billing.)
Mitch is a great therapist
Mitch is a great therapist. He is always on time. I am very happy with him.
27 augustus 2025
Review zonder uitnodiging
Antwoord van Luna Physical Therapy
Thank you for posting your review.
This company is not professional
This company is not professional, organized, or clear on what a client can expect. They were very responsive to taking my mother as a client but not in helping her. After a month of waiting told her they don't have any PTs and dropped her. They should have known this from the beginning. A manager (finally got thru to one after 2 days of waiting for a call back, and several calls to them to followup on the callback) said we should have been told that there was very little chance we'd get a PT, but we never were until the 4th phone call at 4 weeks. She did apologize for my frustration - but not for the lack of customer care. I am frustrated because of the time and energy lost getting my mother help. I would not recommend using this organization.
26 augustus 2025
Review zonder uitnodiging
Antwoord van Luna Physical Therapy
Hello Susan, We know how frustrating it is to not get care for a loved one when you need it in a timely manner. We apologize. Unfortunately we do occasionally have a waitlist. Our Concierge team asks patients if they would be interested in joining the waitlist and we aren't really able to promise that a day and time will open up in the time period that is needed. If you'd like to email info@getluna.com with your mother's name, we'd be happy to see if there were any extenuating circumstances affecting the time to match your mother with a therapist. Perhaps your mother is farther out of our geographic range or your mother needed a specific type of treatment that is less common which delayed care. Typically, patients spend about 48 hours on the waitlist so your mother's experience sounds very unusual. We'd be happy to review and see if we can do something to help.
I see improvement in my physical…
I see improvement in my physical health. Experiencing less pain and feel couple of more sessions will be valuable. Thank you
I am happy with my technician and her focus and attention.
26 augustus 2025
Review zonder uitnodiging
Antwoord van Luna Physical Therapy
Thank you for sharing your experience with Luna.
Consistently excellent
Consistently excellent. I am improving day by day
15 augustus 2025
Review zonder uitnodiging
Antwoord van Luna Physical Therapy
Glad to hear this. Thank you for sharing your experience.
Because I start recovering more quickly…
Because I start recovering more quickly with my therapist and he is doing great over all with my need.
14 augustus 2025
Review zonder uitnodiging
Antwoord van Luna Physical Therapy
We wish you all the best in your recovery!
Evelyn is excellent and helpful.
Evelyn is excellent and helpful.
12 augustus 2025
Review zonder uitnodiging
Antwoord van Luna Physical Therapy
Thank you for your review.
Antwoord van Luna Physical Therapy
Wonderful to read! Thank you.
He listened to my concerns and took…
He listened to my concerns and took notes and communicated clear expectations for my physical therapy. We set realistic goals together!!
11 augustus 2025
Review zonder uitnodiging
Antwoord van Luna Physical Therapy
We wish you all the best on reaching your goals!
wanted to leave positive feedback for…
wanted to leave positive feedback for my Doctor
7 augustus 2025
Review zonder uitnodiging
Antwoord van Luna Physical Therapy
Thank you!
Luna’s PT Patrick helped me get rid of…
Luna’s PT Patrick helped me get rid of sciatica that I had had for 6 months.
6 augustus 2025
Review zonder uitnodiging
Antwoord van Luna Physical Therapy
That's wonderful to read. Thank you for sharing your experience.
Cori is a consummate professional
Cori is a consummate professional. She understands my needs, works within the confines of my ability and is dedicated to my well being!
4 augustus 2025
Review zonder uitnodiging
Antwoord van Luna Physical Therapy
Thank you for sharing your experience.
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