As a former patient I still had to have a call back to schedule a physical therapist. Once they called back she asked me so many question that I answered properly only to tell me that they had no one... Toon meer
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SCAM ALERT - They list United Heathcare's logo on their home page and say it's covered, then charged us $1000 as out-of-network. They covered my mother's care with just a $20 copay for 2025... Toon meer
Bedrijf heeft geantwoord
Tal, Is incredibly knowledgeable And attentive. She really listened to my concerns And tailored my treatment plan to my needs. I am making amazing progress Thanks to her expertise. She is very... Toon meer
Bedrijf heeft geantwoord
The Luna physio who made 4 home visits in the 10 days after my total hip replacement was excellent. She was empathetic and positive and provided clear advice. The exercises we did together were s... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At-home physical therapy.
Contactgegevens
6030 W. Oaks Blvd., Suite 210, 95765, Rocklin, Verenigde Staten
- 833-444-LUNA
- info@getluna.com
- getluna.com
3,7
Gemiddeld
266 reviews
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I tried the platform for one of my…
I tried the platform for one of my roommate and even with changing the appointment timing multiple time the therapist and platform were very supportive and it help my friend feel better after the session and recommended workouts on the platform
24 juni 2024
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Antwoord van Luna Physical Therapy
Thank you for your review. We try to be as accommodating as possible to our patients' schedules.
My experience with Luna
This is my first time using Luna. I work with Clifford Civil and he is a wonderful physical therapist. My experience has been really great. The app, communication, to booking and rescheduling appointments has been exceptional. I appreciate being able to have PT in home because of the convenience plus I do not drive nor do I go out often due to Physical difficulties. Luna has made it easier. I definitely recommend them and Clifford Civil.
8 juni 2025
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Antwoord van Luna Physical Therapy
Ms. Brooks, thank you for sharing your experience. It is our pleasure to serve you.
I have had extensive physical issues…
I have had extensive physical issues since 2005 and have had all sorts of therapy so I consider myself as being well-acquainted and knowledgeable about PT. I called Luna in a panic after having gone to another PT office [recommended by my doctor] which was awful. Best decision EVER! Jeff listens to me, he changes things up to help me with my needs, he encourages me, and he is perfectly professional. I can't recommend him and LUNA Physical Therapy enough.
2 juni 2025
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Antwoord van Luna Physical Therapy
We wish you all the best in your recovery. Thank you for trusting Luna with your care.
Tom is a wonderful therapist, great personality, knowledgeable of his trade and explains the exercises and how they promote your healing which
Tom is a wonderful. He is patient, knowledgeable at his trade, he is gentle and he gets you to do all the exercises and explains how each exercise pertains to your healing which I appreciate. I think he is one of the best physical therapist I have ever had. He encourages you to do your exercises. I have nothing but praise for Tom Billings. I will convey this to my surgeon at how my experience with Luna. She wants to know how you guys are at being as Therapist. She will get a gold star from me about Luna, especially Mr. Billings.
6 juni 2025
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Antwoord van Luna Physical Therapy
Ms. Lockwood, Thank you for sharing your experience! We're pleased to hear that you're enjoying your sessions.
Katie is a wonderful, skillful Physical Therapist
Katie is an enormously knowledgeable, skillful, and experienced Physical Therapist--in the few sessions we've had thus far, she's been immensely helpful. I'm really optimistic about the progress I'll make under her guidance.
3 juni 2025
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Antwoord van Luna Physical Therapy
We wish you all the best! Thank you for your review
Paul my PT provider
Paul is very caring and very knowledgeable about PT
2 juni 2025
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Antwoord van Luna Physical Therapy
Thank you for your 5 star review.
Great experience…
Peter is an adept and caring physical therapist
31 mei 2025
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Antwoord van Luna Physical Therapy
Thank you!
The Luna Experience
Luna is great to work with. She explains everything very clear. She understands my limits.
I have a few more sessions to go, but I will request her in the future should I need PT again
29 mei 2025
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Antwoord van Luna Physical Therapy
Thank you for the 5 stars, Cabin Fever!
Dr Jessica
Dr. Jessica is so amazing. She really knows what she is doing and is so very attuned to my needs. I feel so fortunate to have her taking care of me.
30 mei 2025
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Antwoord van Luna Physical Therapy
We're so happy to hear this. Thank you.
Just had my first session with Luna and…
Just had my first session with Luna and I’m already so impressed. My therapist was super knowledgeable and made me feel totally comfortable. Loved that they came to my home—so much easier than going to a clinic. Can’t wait for the next session!
29 mei 2025
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Antwoord van Luna Physical Therapy
We are so pleased that we're able to help! Thank you for your review.
Josef was wonderful
Josef was wonderful. I have had an aching back for years with no help. With my Luna visits not only was my pain reduced and I was able to move more easily, I was also given a great set of exercises and stretches to continue my progress at home. This is the first time I have been to PT where the therapist actually told me why the pain jumped around to other joints and muscles. Just understanding that, has helped me a lot. Terrific service!!!!!
28 mei 2025
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Antwoord van Luna Physical Therapy
Thank you so much for sharing your experience!
Seamless care, right at home — truly a game changer
From start to finish, Luna made physical therapy incredibly convenient and personalized. Booking was straightforward, communication was timely, and the therapist who came to my home was knowledgeable, kind, and clearly invested in my recovery. Being able to receive high-quality care without the hassle of driving or waiting rooms made a huge difference in my consistency and progress. You can tell the team has thought through every detail of the patient experience. Highly recommend Luna to anyone looking for expert PT on their schedule.
22 mei 2025
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Antwoord van Luna Physical Therapy
Thank you for your review! We wish you all the best in your recovery.
No shows but bill you anyway
Tried couple times to use them but every time I got message just before appointment stating Canceled When I called I was told therapist double booked. Next time nothing, nothing at all. Even though these were my only 2 experiences they are billing me… I’ve never received anything but text messages but they are persistent I ignore them.
19 mei 2025
Review zonder uitnodiging
Antwoord van Luna Physical Therapy
Hi Kathleen, Because our therapists come to a patient's home, Luna has a 24 hour cancellation policy with a fee. It is well communicated to patients in advance of scheduling their appointment and is included in the appointment reminder email or text, as well as our terms of service. If you would like to discuss this further, please contact our billing department at billing@getluna.com or 877.390.6659, option 3.
We love our Luna therapist
We love our Luna therapist, Todd.
He is professional, gives specific instructions to my sister in law(who I care for), and leaves us with instructions on exercises, we can help her with, to help improve her mobility.
He is kind, knowledgeable, respectful and always on time.
We highly recommend Luna to anyone needing physical therapy.
13 mei 2025
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Antwoord van Luna Physical Therapy
Thank you for your review! We are happy to help.
There is no zero star
There is no zero star. So I'm forced to give them one.
Very bad customer service in scheduling, billing departments do their shady stuff to over bill you and they don't discuss out of pocket fees with you, they will just tell you "" wait for the bill""
Ridiculous practice.
2 mei 2025
Review zonder uitnodiging
Antwoord van Luna Physical Therapy
Hello Btol, could you please email us your real name to info@getluna.com, so that we may look into this for you? When a patient schedules their first appointment, we collect the patient's insurance information and begin a courtesy benefits verification with their insurance company. Shortly afterwards, we send an email to the patient with the information we uncovered from the insurance company. This includes a patient's deductible, co-pay, co-insurance if applicable, and other fees/terms for care. Essentially, before a patient's first session, a patient has this information and is entirely aware of the patient responsibility. We'd love to investigate this for you, because maybe the email was missed or perhaps there are other circumstances that we're not understanding that we'd happily resolve. Thank you.
I scheduled an in-home session for my father
I scheduled an in-home session for my 85 year old father who has been complaining of neck pain and stiffness for several days. 1st appointment got canceled, so rescheduled for 2 days later. Then 2nd appointment got canceled claiming that we canceled it due to inclement weather. We did not cancel! When I called to get more details on why it was canceled, they said it was the therapist that canceled due to inclement weather. Very unreliable, so don't waste your time.
4 mei 2025
Review zonder uitnodiging
Antwoord van Luna Physical Therapy
Vijie, We apologize for your father's experience. Our team has been in direct contact with you to discuss the specifics of the miscommunication.
OVERCHARGED AND STILL WAITING!
This company overcharged me and I did not consent payment because I knew I only had a copay. So for 2 months I am waiting for my over $300 refund while they have MY money AND the insurance payment as well! This feels fraudulant! The person I spoke with on the phone was not helpful in the least.
3 maart 2025
Review zonder uitnodiging
Antwoord van Luna Physical Therapy
Betsy, We’re happy to answer these statements about our billing practices.
When a patient signs up for their first session with Luna, we ask for a credit card. Luna explains to all patients that their credit card is required to cover the cost of deductibles, co-pays, co-insurance and late cancellation fees. The terms are also written in our Terms of Service. Many patients have deductibles that need to be met (they are generally reset at the start of every new year) before their health insurance begins to cover the costs of treatment. Providers, including Luna, collect payment to satisfy the insurance plan’s policy with respect to these deductibles, co-pays, co-insurance, etc. When a patient signs up for their first appointment, Luna provides a courtesy benefit verification check. We email our patients this information so that they know how much of their deductible is remaining and what their co-pay will be, etc. We can assure you that none of these practices are negligent or fraudulent. In fact, Luna strictly abides to the terms of the contract that patients have with their insurance.
If you believe a refund is due, for example if you believe that your deductible has already been satisfied, Luna would need verification from your insurance company to confirm this. This practice is common and happens by the processing of claims that we submit to your insurance company on your behalf. Unfortunately, Luna has really no control on how quickly insurance companies process claims and sadly, the process can take several months. If the insurance company makes a mistake processing patient claims, those corrections can tack on extra time to the process. Rest assured, in scenarios such as these, once the insurance company sends Luna the processed claim, Luna will make adjustments and, if applicable, refund any of the patient responsibility that was outlined by the insurance company.
If you have any questions at all, we suggest calling our billing department at 877.390.6659, option 3 (Monday-Friday.) We’d be happy to go over this live on the phone and explain the process as it pertains specifically to your case.
Lied to me to get me to agree to service
When I called to inquire about physical therapy treatments, the woman on the phone flat out lied to me and told me that my co-pay would not exceed $45. When my 6 sessions were done, I received a massive bill. My second week appointment my therapist called in and no one from Luna contacted me to let me know she wasn’t going to show up. Everything about this company is a big fat zero other than the physical therapist who was contracted
29 december 2024
Review zonder uitnodiging
Antwoord van Luna Physical Therapy
Tonia, We have repeatedly explained to you that your insurance plan has something called a deductible. I'm sorry that you are surprised by this. It resets every year. A deductible is the amount of money you, as the policyholder, must pay out-of-pocket for covered medical services before your insurance company starts contributing to the cost of those services. Luna verifies your benefits as a courtesy to our patients and provides that information. Ultimately, patients are responsible for understanding their contracts with their insurance providers.
Very Disappointing
After someone came out to talk to me, I was dropped basically by the PT and was told that I would receive someone else. That was it for me. They were very unorganized and it felt very bait and switch. I have a disability, so I guess I was too much to handle, although I was fine for other PTs in the past.
The therapist only lived a few miles away. The office I spoke to acted like they couldn’t care less. It was a sad situation and I’m sorry to say I’m not interested in continuing with the company.
25 maart 2025
Review zonder uitnodiging
Antwoord van Luna Physical Therapy
Mr. Marini, Could you please share your real name with me by sending it to info@getluna.com? We can't find your name in our system. Without reviewing your case, it sounds like the your first PT may have been a little too far from your house, prompting the PT to ask Luna to find a therapist who was closer. Perhaps initially, the PT accepted your case because it was on the outskirts of their delivery area and realized that a therapist who was closer would be a better fit. Our therapists have a territory that prevents them from driving more than 30 minutes from where they live. I can promise you that there was no bait and switch and that certainly, a physical therapist would not stop treating someone because of a disability. Our therapists have, on average, 10 years of experience and are all highly trained, credentialed, full-fledged physical therapists. It sounds like you may live on the outskirts of our treatment area and we’ve been unable to locate another therapist with availability in your proximity. Were you asked if you wanted to be placed on our wait list? Typically, patients are picked up off the wait list within a few days, although if you are father out, it may be a little longer. Regardless, we’d love to review your case to find out the real facts that have created this situation and do our best to rectify them. Please email us at info@getluna.com with your real name as your name here is not listed in our system. Thank you.
*********************
Mr. Marini, We see that you updated your review to include the information that you believed your therapist lived a few miles away. We'd really like to investigate your case, because this seems extremely atypical. We'd like to understand the reason why your therapist did not add additional appointments to your plan. However, we need your real name, because we cannot find the name you use here in our system.
Scammers
Scammers! Do NOT call them to arrange home therapy! They took all my older clients info, then stated they did not have someone skilled to give her service??!! Then why the hell did they happily take all her private information???!!! SO mad I saw and called this place for her! 😡😡😡
3 april 2025
Review zonder uitnodiging
Antwoord van Luna Physical Therapy
Marie, Without knowing who your client is to be able to review their specific case, we would venture to guess that there has been a misunderstanding of what Luna offers. Luna is out patient physical therapy. Luna is NOT home health. Out patient physical therapy is a very different service than home health (HH.) If a patient contacts Luna believing that they'll receive HH services, then unfortunately, they may go down the path of providing their information, only to find that Luna is not licensed/capable to treat them. Luna is out patient physical therapy whose physical therapists focus on specific injuries or conditions. If you are a provider and would like more information, we'd be happy to discuss it with you - www.getluna.com/physicians.
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