GetOEMParts.com Reviews 

I placed Order #575137 after GetOEMParts' website indicated the parts were available and expected to ship within a few business days. Instead, I experienced over two weeks of delays, conflicting information, and repeated promises that the order would ship "this week" or within "2-3 business days." Each time I contacted customer service, I received a different explanation, and eventually they admitted they still didn't have all of the parts and couldn't even provide an estimated shipping date.
One representative even acknowledged, "We can't always go by what the website says," after I questioned why their website listed several parts as compatible with my vehicle while they claimed otherwise. That statement alone made me lose confidence in the accuracy of their website.
When I finally requested to cancel an order that had never shipped, the response wasn't an apology or a solution. Instead, I was reminded about the possibility of a 20-25% restocking fee, despite the fact that the delay was entirely on their end. Ironically, the cancellation policy they attached stated that orders may be canceled before shipment.
Only after I sent a formal demand letter documenting the timeline of delays, contradictory information, and my concerns did the company cancel the order and process a full refund.
I appreciate that they ultimately refunded my money, which is why I'm not questioning their integrity in that respect. However, the overall shopping experience was frustrating, communication was inconsistent, inventory information proved unreliable, and customer service failed to provide accurate or timely updates. Based on my experience, I cannot recommend GetOEMParts.

Its been two weeks no order and no response to my emails. I may have just been snookered out of 900 plus bucks.

Not very reassuring .. I will be cancelling my order..

Terrible company to deal with. Almost non-existent customer service. Took a week and a half to ship my parts then when they arrived it was broken. Was promised a replacement which I did not get. Shipped the item back and it was received by them 4 days ago and still waiting for a refund. Their excuse is that they need to inspect the part, however what is there to inspect, it is broken. Owner is a huge scumbag. Owner is now purposely delaying my refund because I opened a case/dispute with PayPal. Also, the part I received looked to be used and not brand new. Avoid this business at all costs otherwise you will end up waiting and being disappointed. I just got off the phone with the Rhode Island AG, referred them to the many bad reviews on Google and Trust Pilot and Reddit and they may be opening a fraud case against Mr. King the owner.

I was waiting almost 2 months for order, got broken parts and they just ignored me all the time after that

Hi everyone, I had great experience with GetOEM/Tasca parts. Yes, it took about 2-3 weeks to get parts delivered (they get parts from manufacturer first, than pack in one pallet and then ship to customers) , but it was worth it as 1. I got the best prices for OEM FORD parts (much more cheaper than dealer prices 2. I got parts delivered to California, as some plastic parts like bumper or front lip some sellers cannot ship due to California restrictions. Thank you Betsy and team for the best service! My order was : 571273

after paying21.00

All I need is a small trim piece . Over priced 72 bucks .. but tirm parts are expensive. Shipping is 16 bucks for a small part. Claim they are in RI?There must be a Rhode Island in china. Waiting weeks for a silly plastic trim piece for outside mirror. What a joke. Wont use them again. They sent it via pony express good old sorry ass US mail for 16 bucks. I think they are making a nice profit on the pathetic 1692 postal service model . Lets see if it fits if and when I get it

Terrible customer service, shipping cost was 16$ after checkout charged 255$, they are scammers!!!

Worst service, just go to a dealer near you
8 days and counting...

Stay away from this company. The description of a part I ordered said it would fit my car. It was wrong and they want to charge me to return it and also charge a 15 percent restocking fee. Avoid them.

I purchased a auto part from this website, and the image of the part was different than the description. Based on the image, I made the purchase, and since it was the wrong part, I had to return it. Upon asking customer service if they would cover the shipping given the descrepency of the part description and it's image, they responded "The part literally says it's for the passenger side. if you bought it based on the picture alone and not the description and assumed that it was for the drivers side that is not our fault."

i order a fuel sending unit 2-11-25, shipping and tracking number provided on 2-20-25. received part on 2-24-25. installed fuel sending unit the same night. found out fuel sending unit reads in reverse polarity "meaning when float is upward it reads empty and when float is downwards it reads full". help support states i am responsible to ship back and will take 4-10 weeks if manufacturer deems if the part has a malfunction. i suggest to cut the middle man and spend a little more and go directly to the dealer.

Terrible place to order parts from. It looks like a store front for the buyer to buy the part. Then they order the part from someone else. The name is very deceiving. It is not OEM parts. They don’t have the parts.

I ordered my part on February 6 and noticed that an email had said that it was in progress "" to be shipped. After sending a chat to oemparts.com Tony had told me that the part wasn't in yet from the supplier. In these days of real time, logistics, I hate sitting for six days, not knowing that my product hasn't even been placed on a truck to come to my location it is an excusable for any company to sit and let the customer wait without letting the customer know that their third-party supplier had not yet gotten them the part to even ship that said I let tony atoemparts.com no that I was not happy with the purchase and that ifoemparts.com did not ship it by 3 PM central standard time. I would contact my bank and put a stop payment on the purchase based on falsehood and fraud.
Ironicallyoemparts.com miraculously found the part I ordered and sent me a FedEx tracking number. The item still has not shipped. Only a label has been produced and it's been six days if your customers can wait a week then by all means buy from this company if you can't wait a week And it doesn't upset you not to hear anything from a seller then by all means use oemparts.com I however, will give Ford Motor Company the extra $12 to know that it ships the same day that I order it .

Literally, bought almost $2,000 item, emailed them 3-4 times and it was not shipped within the 4 day period. And they email me back finally telling me if I do not want the order to tell them or there will be a 15% restocking fee. They replied from another email, not seeing my other emails.....Very poor service.

I have a 2020 F150 & I live in Atlanta GA when it snowed my oil pan cracked during the snow & leaked all my oil. So I went Advanced Auto Parts, Autozone, O’Rielys, NAPA, Summit & even Ford themselves & did not have an oil pan for a 5.0L V8 in stock. Ford said they can get one by next but for nearly 300$ while GetOEMPARTS.com had it on sale for 170$ it came with the oil pan & gasket that are sold separately to Ford & any other auto parts store. Despite the bad reviews on here I got my exact product in a timely manner & I’ll admit I had my doubts & my last resort was calling Ford to spend 300$ for the oil pan & gasket & another 900$ for install through Ford but they came through with my product & now I can save my money & do it myself. I don’t know every other reviewers situation but for me I got what I was looking for & it took a week to get to me so this rating is through my personal experience.

I had a terrible experience with this company. I saw the picture of the part I needed on their website, so I clicked on it and placed my order. What I didn’t know was that the part number didn’t match the picture. When the part arrived, it was immediately clear that it was not the correct one. I hadn’t even opened the package when I emailed their customer service.

Instead of taking responsibility for the issue, they insisted I pay for the return shipping. I explained the situation, but they refused to acknowledge their mistake. Instead, they blamed me, saying I should have "checked the VIN" or "contacted them before ordering." Why would I need to do either when I know the part I need and the picture matched? To make matters worse, they claimed the part number was on the confirmation email and even sent me a screenshot—but the part number was NOT there. This left me no way to verify the accuracy of the order beforehand.

Their dismissive attitude and refusal to own up to their error are unacceptable. After this experience and seeing their low ratings elsewhere, I regret ever doing business with them. I will not be purchasing from this company again. Avoid them at all costs!

Not only did they not attempt to ship my order until a week after placing the order, they then lied about the order being shipped. I checked with the shipper using the tracking number provided and the shipment never left their facility. They claimed the order was shipped and that the shipping company had not updated the status. I asked them to cancel the order they did everything possible to lie and cheat their way into not losing the order. When I said I would dispute the charges, magically the order was refunded and it never was shipped out as they claimed. These people are dishonest.

estimated shipping times is a joke. they don't honor them.

Warning: this is a 3rd party autobody. In stock doesn’t mean ships tomorrow. It took 2 weeks before my 2 ford OEM parts were shipped. Then, both boxes were aleardy opened…were these returned or used parts? Who knows. They worked, but it’s not worth the delay and headache.