Selkie Hair Reviews 

Not impressed I wanted to love this but the conditioner made my hair very dry and tangled, the shampoo was better but dried out my scalp a lot. I didn’t realise that I set up a subscription, they don’t accept returns and I am unable to login and have no way to cancel. AVOID

So then after this review I get this “ hank you for reaching out. We cancelled your subscription for you immediately after receiving your Trustpilot review. Although your refund request comes outside of our 7-day return window, we would be happy to make an exception and honour the refund, provided you agree to remove the review on Trustpilot that contains some inaccuracies.
As a small business striving to make a positive impact in the haircare industry, it's incredibly important for us to maintain accurate feedback. Reviews that contain false information can be very damaging, and we always aim to provide the best service possible. We would have gladly resolved this issue for you if given the chance and we most certainly provide multiple ways to cancel subscriptions, one of the main ways being to contact our customer service team. We would have even been able to stop your refill shipment from reaching you as well.

Please let us know if you'd be willing to update your review, and we will provide information on where to send your refills to receive your refund.

Best wishes,

The Selkie Team 💛”
I don’t feel I was being inaccurate or lying as was implied. It feels very shady that they will only refund if I agree to remove my initial review. I wonder how many bad reviews have been deleted? Their website states that if you change your mind they will not refund you, so I am not sure what they are talking about a 7 day window? If their customer service was good and not so aggressive I would have updated my review anyway. My advice to them is make it clear in the first box sent to include a card saying that you set up a subscription and details on how to cancel or amend it. I have an online business too and I have hundreds of reviews but not a single bad one because I believe in exceptional customer service and I have made making every customer happy my priority. I think an unhappy customer is an opportunity to turn it around and not to accuse them of lying or to threaten them.

I have only tried it once but Selkie makes my hair so soft. I love that it’s environment friendly too! Excited to keep using it ☺️

I have been trialing both the shampoo and conditioner after discovery them at the Salad Days Market. Lovely packaging, and great concept, but sadly both do not work for me. I have naturally wavy hair and have tried double cleansing but my hair still feels dirty after washing. The product leaves a residue and I find myself having to wash more often than usual.

Great Product and Idea. Vegan and Sustainable.
It was excellent having them in our Vegan Market showing eco-friendly products available for everyone.

Dying my grey roots for a few years left my hair dull and stringy plus hard water made it worse. But after using Selkie products, my hair looks soft and shiny. It really feels like I got my young hair back from 10 years ago.

Not getting on with this shampoo at all. Have followed the online videos, but just can not seem to get a good foam with this product. It foams a little in the hands, but semes to just dissappear into the hair and my hair is greasy straight after washing. I have dry hair generally, I usually only wash once a week, but my scalp and hair just don't feel clean after using this. Very disappointing as I really want a sustainable shampoo that works!

Absolutely love using Selkie I have damaged bleached hair and my fly always have improved massively along with my hair feeling so soft and shiny :) 1000% recommended!

I’ve been using Selkie as my shampoo and conditioner for months now and I can honestly say I have no intention of EVER switching back to another brand.

Before Selkie, I was trying so many different brands and products in an attempt to tame my knotty nightmare of a mane - nothing worked. I started to develop real issues with knots once I decided to fully embrace my natural waves about 7 years ago, and was told it would eventually sort itself out - but needing to spend an hour brushing my hair in the shower every time I washed it for 7 years was, quite frankly, a terrible experience.

I switched to Selkie with the main hope it would help the knots but was doubtful it would do much as I had tried sooo many other brands - I was wrong to be doubtful. I still get knots, sure, as that’s just my hair type, but it takes minutes to brush out now, not hours. I have also noticed far less hair fall out as a result and even quick new growth again! I need to wash my hair far less frequently now, too. I used to feel my hair getting greasy the day I washed it and absolutely needed to wear it up from day 2… now I can have my hair down comfortably for 3 days if I wanted to! On top of this, I used to have to switch to a different brand every couple of months as my hair would start going funky if I used the same brand for too long but I’ve not had that with Selkie. The bottles last me about 2 months (I have looooong hair that I wash 2-3 times a week) and my hair is left feeling so clean and nourished every time - the results have been consistent for me. I genuinely couldn’t be happier.

I’ve finally found shampoo and conditioner that doesn’t make me want to chop all my hair off or dread hair wash day - thank you Selkie 🙌🏻

Really great products. They smell really lovely and they were easy to use. Mixing the powder with water in the bottles was enjoyable and easy. A great alternative to standard shampoo and conditioner that aren’t very sustainable.

As soon as I saw this on Instagram I knew I needed to try this because I'd wanted to ditch the supermarket rubbish but had not gotten on with shampoo bars and there weren't many other options out there.
I was very impressed with the mixing process and it 100% made me feel like a scientist (Ha!).

I have fine hair that gets weighed down by usual moisturising shampoo (turns super greasy) and then dry if I use any other kind but I found from my first Selkie use my hair felt bouncey, fuller and less frizzy.

Overall I am super happy with Selkie and would highly recommend!

P.S Hope you bring out more hair care as you grow! Keep up the great work Team Selkie

Amazing product!!!

I have been using this product for a while now and it is fantastic. My hair feels great and I recently got a hair cut and my hairdresser had told me I had new hair growth! The product also goes a very long way, I don’t feel like I have to use a lot.

I am recommending to absolutely everyone.

I love this product, i have been using variety of products to help me control my hair fall but nothing showed me good results but Selkie has changed my hair texture and I can see the changes in my hair length as well. I would definitely recommend this new Gen natural hair product for a must try!!!

Amazing product. Have been trying to find the right shampoo and conditioner for ages and finally found it! My hair felt amazing just after the first use and others have even noticed the difference! Excited to order my subscription!

What a fantastic new product
My hair has never been in this condition
Give it a few weeks to adapt but well worth it

I bought this as I’m currently travelling and I wanted something that I could bring along (that wasn’t bloody travel size!)

First time using it felt amazing and I woke up the next day with super fresh hair that felt like it had been really cleaned for the first time.

I’ve now used it for a few weeks and even my boyfriend has noticed a change which is saying something!!

I started with the one off but will be signing up for subscription when I’m back from my travels 💗💗 (unless maybe they start to ship to South America 😍)

Love the idea and ordered straight away! I have been looking for a sustainable alternative to my usual shampoo and conditioner but did not want to compromise on quality. I am loving the products so far - it is easy to mix up and gives just as good (if not better!) results as my salon hair care at a fraction of the price. Will be using the subscription going forward!

The most amaaazing product. Sustainable, leaves hair shiny, delivered on time and really cool packaging. What more could you ask for. ! Thanks Selkie

Fast delivery, fabulous product . Highly recommend.

Amazing products, something I’ve never tried before, but it made my hair feel so clean, shiny and healthy. Really great concept, totally recommend !!

I am genuinely so impressed with this business. Not only is the customer service amazing, but the product itself is unlike anything I have ever tried before. My hair feels more luscious than ever, and it’s amazing to know that I am removing single use shampoo and conditioner bottles from my routine. It’s such a simple switch and the results are truly impressive. Customer for life!!