Such a shame one time card all brands and car hire has been removed. Cant filter accommodation board now, only given flights standard many not with bags. Much less choice keep saying temporary paused... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Love this app it is so affordable and allows me to travel. Payments are manageable and if you want to pay off early you can. Love this app will definitely recommend it. X
This app has given us something far more valuable than a way to pay for our trips — it has given us the chance to live in the moment and make memories now. Life is precious, and we never know what... Toon meer
Bedrijf heeft geantwoord
Love love love this app The 5 star experience was a delight you made possible. Will definitely be sharing with others so that they too can experience same affordably. Thank you so much ❤️❤️😘😘😘
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Travel with financial flexibility with Vuelo. Spread the cost over interest free instalments.
Contactgegevens
222 Regent Street, W1B 5TR, London, Verenigd Koninkrijk
- +44 20 4587 9437
- support@getvuelo.com
- getvuelo.com
4,4
Uitstekend
568 reviews
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Chahinez
Vuelo is a really convenient option for booking flights. I like that you can book your flight now and pay later over time, with flexible repayment options of up to 12months. It makes travelling much more manageable without having to pay the full amount upfront. The process is simple and easy to use, and the whole experience feels smooth and reliable. I would definitely recommend Vuelo to anyone looking for a flexible way to book flights.
7 maart 2026
Review zonder uitnodiging
Antwoord van Vuelo
Thank you so much for the lovely review and the recommendation! It's wonderful to hear you found the booking process simple, smooth and reliable.
We work hard to make travelling more manageable by giving you the flexibility to spread the cost over time, so it's really great to know that's making a difference.
We're excited to be part of your next adventure. 💜
"Thank you so much
"Thank you so much, Sofian! You've been a huge help. I've been struggling to book flight tickets with Vuelo for the past two days, but you've resolved it today. I'm really grateful, thanks again!" 😊
This is Bandi Mallikarjun
5 maart 2026
Review zonder uitnodiging
Antwoord van Vuelo
Thank you so much for the kind words! We'll make sure to pass them on to the team. We're so glad everything got sorted and you were able to book your flight tickets.
We're always here if you need us and we're excited to help you with your next trip. 💜
Excellent customer service
Excellent customer service. Justine, Sofian, and Mark were very helpful and reassuring.
Payment terms are flexible as well! Keep it up VUELO and Good job customer service support!
6 maart 2026
Review zonder uitnodiging
Antwoord van Vuelo
Thank you so much for the wonderful review! We'll make sure to pass on the kind words to the team, it really means a lot.
We're so glad you found the payment terms flexible and that the support experience was helpful and reassuring. That's exactly what we strive for.
We're excited to be here for you whenever you need us next. 💜
I have now been locked out of my Vuelo…
I have now been locked out of my Vuelo account for over a month with no proper resolution.
Despite multiple attempts to resolve this, I have:
• Been told the issue was “resolved” when it was not
• Received repeated template-style email responses
• Been unable to speak to a human via the customer service number
• Been directed back to the app for support — despite being locked out of the app
This is not acceptable.
Under the Consumer Rights Act 2015, services must be provided with reasonable care and skill, and digital services must be remedied within a reasonable time and without significant inconvenience. Being locked out of my account for over a month clearly does not meet that standard.
Additionally, under the Consumer Protection from Unfair Trading Regulations 2008, businesses must not provide misleading information. Marking a complaint as “resolved” when the issue persists is misleading and unfair.
If Vuelo provides financial or regulated services, I am now prepared to escalate this formally through their complaints procedure and, if necessary, to the Financial Ombudsman Service. Consumers are entitled to a final response within 8 weeks under Financial Conduct Authority complaint handling rules.
The complete lack of accessible human support — especially when customers cannot access their accounts — raises serious concerns about customer care standards.
I expect:
1. Immediate restoration of access to my account
2. A proper investigation with a personalised response
3. Confirmation of my formal complaint reference and timeline
Until this is resolved properly, I cannot recommend this service.
4 maart 2026
Review zonder uitnodiging
Antwoord van Vuelo
Thank you for taking the time to share your feedback with us.
This is not the experience we want for any of our customers and we are always striving to do better. The good news is that this has now been resolved and we have already reached out to you directly, so please do check your messages for full details.
If there is anything else we can help with, please feel free to contact us at support@getvuelo.com. We are here for you.💜
Second issue within 2 months
Update - I have got a refund from Justine, but still my credit limit was reduced for no reason.
This is the second issue with Vuelo in less than a month and they don’t even care or try to fix their issues or at least listen and understand what the customers say. They are like bots with automated responses. They steal money from your card and take more money than they should. They have multiple bugs in their app and blame it on the user and customer. One of the worst ever experiences.
28 februari 2026
Review zonder uitnodiging
Antwoord van Vuelo
We’re really sorry to hear about this and understand how frustrating that experience must have been.
Our team has already reached out to you directly to investigate and help resolve the issue. Please check your inbox, including spam or junk folders, for our message.
We’d really like the chance to sort this properly for you.
Very convenient and the app is very…
Very convenient and the app is very easy to use
25 februari 2026
Review zonder uitnodiging
Antwoord van Vuelo
Thanks so much for the lovely feedback.
We’re really happy to hear you’re finding the app convenient and easy to use. That’s exactly what we’re aiming for.
Thanks for choosing Vuelo 💜
Excellent service
Excellent service. I would definitely recomment this company.
25 februari 2026
Review zonder uitnodiging
Antwoord van Vuelo
Thank you for the great review.
We’re glad you had a positive experience and really appreciate the recommendation.
Thanks for being part of Vuelo 💜
Easy to use and very straightforward.
Easy to use and very straightforward.
24 februari 2026
Review zonder uitnodiging
Antwoord van Vuelo
Thanks for the review. We’re glad you found Vuelo easy to use and straightforward. That’s exactly what we aim for.
Appreciate you taking the time to share this 💜
Excellent had a good experience
12 februari 2026
Review zonder uitnodiging
Antwoord van Vuelo
Thanks a lot for your kind words.
We’re really pleased you had a good experience with Vuelo.
Wishing you many great trips ahead 💜
Used vuelo to book my summer holiday
Used vuelo to book my summer holiday
Really easy to use
Easy to navigate 10/10
24 februari 2026
Review zonder uitnodiging
Antwoord van Vuelo
Thanks for the great feedback.
We’re glad you found Vuelo easy to use and simple to navigate.
Hope you have an amazing summer holiday 💜
A great way to pay for your much needed…
A great way to pay for your much needed trip and good affordable payment options. Thank you Vuelo for making my trip come through.
24 februari 2026
Review zonder uitnodiging
Antwoord van Vuelo
Thanks for sharing this.
We’re really pleased Vuelo helped make your trip happen with flexible and affordable payment options.
Wishing you many more great trips ahead 💜
Amazing!
Incredible experience and very quick! Managed to book my dream holiday with Vuelo and it was extremely seamless from start to finish. The app is very easy to use - overall just brilliant. Thank you tons team!
22 februari 2026
Review zonder uitnodiging
Antwoord van Vuelo
Thank you so much for sharing this! We’re really happy to hear the experience felt seamless and that the app made booking your dream holiday easy. It means a lot to know everything worked smoothly from start to finish.
We truly appreciate the support and hope you have an amazing trip 💜
Made my first purchase tonight went…
Made my first purchase tonight went smoothly and have received confirmation instantly. Will re review once I return from the trip. Sonar so good
23 februari 2026
Review zonder uitnodiging
Antwoord van Vuelo
So glad to hear your first booking went smoothly and everything came through instantly 😊 That’s exactly the experience we want for everyone. We hope you have an amazing trip, and we’ll look forward to your updated review when you’re back.
Thanks so much for giving us a try 💜
What an amazing app
What an amazing app! Book and pay for flights and pay off when you choose. Just gives you the freedom to pay over 3,6 or 12 months.
22 februari 2026
Review zonder uitnodiging
Antwoord van Vuelo
So happy to hear you’re loving the app and the flexibility it gives 😊 Being able to spread the cost over 3, 6 or 12 months really does make planning trips that much easier.
Thanks so much for the amazing feedback and for sharing your experience 💜
The ease of the app and the flexibility…
The ease of the app and the flexibility of the whole experience is life saving ….
Love it!!
20 februari 2026
Review zonder uitnodiging
Antwoord van Vuelo
Thank you for your kind words! We’re so happy to hear the app and its flexibility are making your experience easier and more enjoyable 💜
Why I can’t create card it says credit…
Why I can’t create card it says credit limit
22 februari 2026
Review zonder uitnodiging
Antwoord van Vuelo
We understand how frustrating this must feel, and we really appreciate you sharing your experience. Our team is happy to help you get this sorted.
Please contact support@getvuelo.com and we’ll make sure everything is looked into for you 💜
very usefull
20 februari 2026
Review zonder uitnodiging
Antwoord van Vuelo
Thank you so much for your review 😊 We’re really glad to hear you found Vuelo useful. It means a lot to know we’re making things easier for you 💜
HI ..
Hi
I opened an account and bought a holiday and everything went perfectly. Yesterday I checked my account and I had £0 credit limit available. I don't understand company credit check policy ?? Why do you open an account and give people high limits and then take them away a moment later?? Vuelo should fix and not give people limits when they open account .That's why I gave it one star, I'm sorry
19 februari 2026
Review zonder uitnodiging
Antwoord van Vuelo
We’re really sorry this left you feeling disappointed, especially after your first booking went so smoothly. We completely understand how confusing it can be to see your available limit change like that. It’s important to say this doesn’t mean you’ve done anything wrong.
If you’d like us to take a proper look at your account and talk it through with you, please reach out to us at support@getvuelo.com
and we’ll be happy to help 💜
Easy to use
Easy to use . Perfect way to make a payment. Also clear terms
17 februari 2026
Review zonder uitnodiging
Antwoord van Vuelo
Thanks so much for the lovely review.
We’re really happy to hear you found Vuelo easy to use and the terms clear. That’s exactly what we aim for 💜
Simple to use
loading apt and sending personal information is simple, quick and easy to use, and a good way to pay for a short break that you find difficult to pay for early in the year.
17 februari 2025
Review zonder uitnodiging
Antwoord van Vuelo
We’re really glad you found the app easy to use and that Vuelo helped make your short break more manageable.
Enjoy the trip and thanks for choosing us 💜
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