GhomeSmart Reviews 

I've been a loyal GHome customer for years. I currently have eight GHome smart plugs throughout my home that have worked flawlessly and are integrated with Alexa. Because I've recently upgraded my home internet to fiber, I wanted to replace my older 2.4 GHz-only plugs with newer models that support 5 GHz.

On June 3, I purchased two 4-packs of the WP3A-15A smart plugs directly through the Shop section of the GHome app while they were on promotion.

After a week, I realized I had never received an order confirmation or shipping notification. I searched my email, checked my spam folder, and looked through my order history in the app. There was no record of the purchase, despite the charges having been deducted from my bank account.

Assuming something had gone wrong, I purchased another 4-pack on June 10, this time at the regular price.

By June 23, I still had no products, no shipping information, and no communication. I contacted customer support through the in-app chat, which redirected me to WhatsApp. I provided screenshots showing:

The charges on my bank account.
My GHome account correctly linked to my email address.

The representative told me:

"We will keep you updated here via chat. We will contact the carrier to correct your shipping address, and once the tracking number is available, we will share it with you immediately."

I never received another message.

Last Monday, I called customer service. The representative took all of my information, provided a confirmation number, and told me my case would be escalated. I was promised a callback within 24 to 48 hours to verify my shipping address and resolve the issue.

That callback never came.

At this point, it has been over a month since my original order. My bank account has been charged, I still have no products, no shipping information, and no follow-up from customer service despite multiple attempts to resolve this privately.

This is especially frustrating because I genuinely like GHome's products. If the customer service matched the quality of the hardware, I would happily continue buying from them.

I'm posting this review in the hope that someone from GHome who can actually resolve customer issues will contact me, locate my orders, and either ship the products immediately or issue a full refund.

the product itself is perfect, seriously flawless. but having to register on the app just to use it is a pain. annoying hurdle.

Actually impressed with how well the box was packed. Didn't feel cheap or rushed at all. The labels on the parts made setup way easier than I thought it'd be. Solid start.

Plug arrived on time and functions fine. The instructions could definitely be better though took me a couple tries to get it right.

Managed to get the smart light switch SW5 up and running in under 15 mins. Big plus that I didn't have to go digging for extra tools.

fingerprint lock is stable now but the initial setup was a drag. Took way longer than I thought. Not exactly plug and play, but it works.

Emailed support regarding a setup query for the smart plug. They got back to me the next day with a clear answer. no running around in circles.

Grabbed the Wi-Fi smart plug just to see what the hype was about. Set up was surprisingly smooth, didn't get confused at all.

smart plug outlet extender is doing its job. Have to admit the app was a little tricky to navigate at the start, but it's been stable since i got it connected.

Had this lock for a few weeks. honestly the best thing is i forget it's there. It just works. no fuss.

Shipping was quicker than I thought. Packaging held up well. got the lock installed same night I got it without any headache.

Offered to pay me to write a fake review. I refused.

I grabbed a GHome Smart plug off Amazon back in June 2024 and honestly, it’s the tiniest, cutest little thing—but don’t let the size fool you, it works. I run it through their GHome app (100% free, no subscription BS) and it’s been rock-solid. Lights, fan, coffee maker—boom, controlled from my phone. No hiccups.
Then I went all-in and got their palm-vein smart door lock. Bro… palm scan to unlock?! I just hold my hand up like I’m high-fiving the future and the door opens. No keys, no codes, no fumbling. It’s straight out of a sci-fi flick and it actually works.
Everything’s been running smooth as butter. Zero issues. Now I’m eyeing their knob lock to complete the set. If you’re on the fence—jump. GHome’s the real deal.