Bad service . Scans not sent . Missed codes . Important communications . As a new business owner im really disappointed with ghost mail. Letters sat on basically and not sent . Activation codes... Toon meer
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Lees wat reviewers zeggen
Really great mailbox and registered office service. Friendly staff. Fast and efficient. I wish they had an option to process the mail via an LLM to summarise the documents, easily put into a data... Toon meer
Able to speak with someone on the phone regards process etc which was brilliant and a link was sent fairly quickly to input information.Its taken about a week for the process to be nearly completed j... Toon meer
Excellent experience so far. Great onboarding and first mail arrived surprisingly fast. Friendly and efficient staff. Writing this to prevent people falling into the wrong hands as I'm aware of at... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Ghost Mail Ltd – Low-Cost Mail Forwarding & Secure Address Services. Ghost Mail Ltd provides professional personal and business mail address services, private mailboxes, and reliable mail handling solutions to tens of thousands of clients worldwide. Our services are designed for busy individuals, entrepreneurs, and businesses who need a discreet, confidential mailing address or practical support with post and small parcel handling—whether you are based in the UK or living overseas. In addition to personal mail services, we offer a full range of UK business address solutions, including: • Registered Office services. • Director’s Service Addresses. • Business Mail Addresses. • Mail scanning & email delivery. • Worldwide mail and small-parcel forwarding. Our services are affordable and transparent, with prices starting from just £19 per year. If you have any questions or would like help choosing the right service, our team is happy to help. 📞 Call us on 01544 599385. Important information for prospective clients: We encourage all customers to review the service description and Terms & Conditions carefully before purchasing. Some of our services are regulated business compliance services and are therefore non-refundable, while eligible personal services may include a 14-day cooling-off period if unused, in line with UK consumer law. Understanding this distinction helps ensure the service selected is the right fit for your needs. We pride ourselves on transparency, compliance, and long-term customer relationships, and we are always happy to clarify any aspect of our services before or after purchase.
Contactgegevens
61 Bridge Street, HR5 3DJ, Kington, Verenigd Koninkrijk
- 01544 599385
- customerservice@ghostmail.co.uk
- ghostmail.co.uk
3,6
Gemiddeld
583 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Very easy to setup for a LTD start up
2 februari 2026
Looks cheap at first – becomes expensive very quickly. VERY DISAPPOINTING.
I signed up because I only needed a simple registered office address for my limited company. The advertised price of £26.40 makes it look like an affordable and straightforward solution.
That impression is misleading.
After paying £26.40 for the registered office, I was required to pay a further £77.75, which included:
• £22.00 – Director’s Service Address
• £33.00 – Business Low User Mailing Address & Forwarding Service
• £6.30 – Postage
• £0.99 – Packaging
• £2.50 – Mail Handling Fee
• VAT bringing the total to £77.75
Despite paying for a registered address, a director’s service address, and a “Low User Mailing Address & Forwarding Service”, I was then informed that:
• Every individual scan costs approximately £4
• Mail forwarding costs approximately £11.75 per item
• Handling fees apply per item
• Services are not carried out unless funds are constantly topped up
In practice, this means you pay multiple annual fees and are still charged separately for every single piece of mail received.
The pricing structure appears designed to look inexpensive at the outset, but once your company is registered and operational, additional compulsory charges significantly increase the real cost.
I only wanted a basic company address. Instead, I found myself repeatedly asked to pay more.
I am reviewing the terms and considering escalation to UK Trading Standards regarding pricing transparency.
If you are a small business owner looking for a simple, low-cost registered address, be extremely careful and calculate the full ongoing costs before signing up.
5 februari 2026
Review zonder uitnodiging
Antwoord van Ghost Mail Ltd
We are sorry to read that you feel disappointed, as we aim to be transparent about how our services are structured.
The £26.40 fee referenced relates solely to the Registered Office Service. This service allows a company to use our address for Companies House purposes and includes scanning and emailing of statutory mail from HMRC and Companies House (provided the account is in good standing).
A Director’s Service Address is a separate legal requirement where a director chooses to use our address as their public correspondence address. This is clearly stated in both our website description and the welcome email.
A Business Mail / Low User Service is only required if non-statutory business mail (for example, banks, suppliers, customers etc.) is to be received and forwarded. This is also clearly explained prior to purchase. Forwarding and scanning fees apply because we operate a pay-per-use model rather than inflating annual fees to cover mail that many clients never receive.
Nothing is sent, scanned or forwarded without prior notification and cost confirmation. Clients are always free to choose:
• Collection
• Scanning
• Postal forwarding
• Return to sender
• Disposal
Many of our clients receive little or no business mail and therefore keep their costs extremely low. Others who receive more mail may prefer one of our higher-tier packages which offers different economics.
We do not hide charges. All fees — including handling and postage — are published on our website and explained in our pre-purchase correspondence and welcome emails.
We are proud to support thousands of small businesses and remain among the most competitively priced providers in the UK when like-for-like services are compared.
If you would like us to review your specific account again, we are very happy to do so.
Kind regards,
Ghost Mail Customer Service
Identity Verification Issue and Refund Request Ignored
I purchased a UK company address service from GhostMail.
However, after completing the payment, I encountered a mandatory identity verification requirement that made it impossible for me to use the service.
The main issues are as follows:
GhostMail accepts only passports for identity verification for Turkish citizens.
I do not currently have a passport, therefore I am unable to complete the verification process.
This critical requirement was not clearly or transparently stated before the purchase.
As a result, I paid for a service that I cannot use at all.
In order to resolve this situation:
I contacted GhostMail multiple times via email
I requested support and asked for a refund
No response was provided at all
There was no technical assistance, no clarification, and no reply regarding the refund request.
I find this approach unprofessional, non-transparent, and harmful to customers.
For these reasons:
I consider GhostMail a company that causes customer grievances
I do not recommend their services
I will be contacting my bank to initiate a chargeback for this transaction
Due to unclear verification requirements and completely unanswered support requests, this has been a very negative experience for me.
9 januari 2026
Review zonder uitnodiging
Antwoord van Ghost Mail Ltd
Thank you for taking the time to leave a review on TrustPilot.
We are sorry to hear that you feel dissatisfied and would like to clarify several important points for accuracy and transparency.
Ghost Mail does not require Turkish citizens to hold a passport in order to complete identity verification. We can and do successfully verify Turkish nationals using a Turkish national ID card, together with supporting documentation (such as proof of address), provided it meets UK Companies House and AML compliance standards.
This is clearly outlined within our verification process, and thousands of overseas clients complete verification successfully each year using non-passport documents.
All of our address and verification services are regulated compliance services, not discretionary consumer products.
As stated clearly in our service description and Terms & Conditions you agreed to prior to purchase, registered office fees are non-refundable, as the service and compliance checks are initiated immediately and incur third-party compliance costs. This policy exists to meet UK legal and anti-fraud obligations and is standard across the industry.
We also take issue with the claim that no response was provided. Our support team responds to all verification-related enquiries in the order received, and in many cases delays are caused by incomplete or non-compliant documentation, rather than a refusal or lack of assistance. We remain available to help any client complete verification correctly.
Chargebacks do not change the legal or contractual position and are disputed where services have been delivered in line with the published terms.
If you still wish to proceed with verification using a Turkish ID card, or would like clarification on acceptable documents, we invite you to contact us directly via our official support channel support@ghostmail.co.uk so we can assist further.
—
Ghost Mail Ltd
UK Registered Office & Compliance Services
Poor business ethics, be careful!
I, an Individual, literally paid for a ONE YEAR business address to register a business but changed mind like under an hour and immediately emailed to cancel! I paid £26.40 mind you for a whole year of business address service! And cancelled just under an hour, and then they refund £1.40 and claimed £25 is an administration cost? What exactly did they administer??? I cancelled literally under an Hour and didn’t even do nothing with their service! Didn’t even register the business not to talk of using it! The address is public so it’s not like a digital product that gets exposed after purchased! I cannot even use it because what about my posts?? Obviously!
And of course it costs the same to “create an account”, etc as to give a whole one year address service, what a pricing! Which makes me wonder, are they doing that whole one year address service for free? Since it costs about the same to cancel within an hour and not use the service as to use it for a whole year. Hmm! Very poor business ethics from this business! Imagine “refunding” £1.40 out of £26.40 and calling it a refund? What a joke, you should’ve kept that actually.
PS the website was a registeredofficegroup.uk website but upon calling them they gave me ghostmail.co.uk email to correspond with.
19 januari 2026
Review zonder uitnodiging
Antwoord van Ghost Mail Ltd
Response from Ghost Mail Ltd
We strongly disagree with the characterisation of this transaction and the allegations made in this review.
This was a business-to-business (B2B) purchase of a UK Registered Office service, made explicitly for the purpose of registering a company. As clearly stated at checkout and in our Terms & Conditions (which were accepted at the point of purchase), B2B services are not subject to the 14-day consumer cooling-off period and are non-refundable once provisioned.
Key facts:
The order was placed for a business address service
The service was activated immediately on purchase
Administrative and compliance actions were undertaken at once, including account creation, address allocation, audit logging, and system provisioning required of regulated address providers
The customer later changed their mind, which does not undo the contract or the work already completed
Despite being under no obligation to issue any refund at all, we exercised discretion and issued a partial refund, retaining a £25 administration fee in line with our published Terms. This fee reflects the genuine costs incurred in setting up and activating a regulated business service — not “mail handling”, but compliance, provisioning, and record-keeping.
The repeated assertion that this is “fraud”, “unjust enrichment”, or unethical is incorrect. There has been:
No misrepresentation
No hidden charges
No breach of contract
For clarity, this review is also a duplicate of a review already posted by the same individual on a related Trustpilot profile, repeating the same claims after receiving a full written explanation.
We operate transparently, in compliance with UK law, and provide address services to tens of thousands of businesses worldwide. Customers are strongly encouraged to read service descriptions and Terms & Conditions carefully before purchasing regulated B2B services.
Excellent
The service is excellent and the guys in the office are brilliant. I am very pleased :)
8 augustus 2025
Awful experience!
I signed up in September, at a time when I was desperate - I’d just had a death threat and needed to scrub my home address online and so didn’t do much due diligence.
Nevertheless, I was looking for a better and more professional service by December, and since 2 Jan, am fully signed up with a much better service (imo) despite having paid Ghostmail for a year’s service.
Ghostmail, thanks for your subpar service without which I might have been content to stay with you!
1. When I signed up, I googled “London Address -virtual registered office” or similar, and these guys came up. What you are not told before you pay, is that while they offer a “London Address”, it is with an E1 postcode (certainly not what I had in mind!).
2. When I paid, and was sent the address to use, 2 addresses were in the email - one in a town up North, and the other, the E1 one, with the latter costing more. When I saw this, I called them to say I thought I was paying for the ‘London’ service at the price I’d paid (7 or 8 companies!). The person I spoke to said it was ok for me to use the E1 address at the price I’d paid, and do I did.
3. Later on, I’d been made to pay for an additional service, which they’d failed to deliver, and when I asked for a refund, I was told I wasn’t owed one as our agreement was a B2B one.
4. They then said I was using their ‘London’ address, but hadn’t paid for it. When I said I’d had the conversation in ‘2’ above where I was allowed to, I was effectively called a liar and told to change the address I was using, or pay extra for the E1 address!
5. As they weren’t going to refund my money, and while they thought they were entitled to it (which they’d failed to realise they weren’t - as they did not provide the service they promised to deliver - the service I’d been made to pay for), I could have successfully sought a charge back, but simply said ‘take what you are demanding from the credit on my account’ and they did.
I would never stay with a business that called me a liar, let alone over £22 ex VAT!
More importantly, this highlighted to me that the people running GM had little business acumen, and wasn’t a business I therefore wished to hitch my wagon to. By the time we had the altercation, I had 9 companies with them, the annual profit from which would exceed the measly amount they were prepared to infer I was lying about. I immediately resolved to leave and told them so.
I’m now with Capital Offices, who give you a discount if you have more than 5 companies with them. I have an EC1V postcode (the kind of postcode I wanted in the first place!!), and so far, my experience with CO has been professional and efficient. I am delighted with where I am now.
I wouldn’t recommend GhostMail for any reason whatsoever. Also, if you are after a London postcode and the provider doesn’t tell you upfront what postcode you’ll be using, go to someone who’s proud to tell you what they offer!
28 november 2025
Antwoord van Ghost Mail Ltd
Response from Ghost Mail Ltd
Thank you for your feedback.
As this review has been posted anonymously, we are unable to identify the account it refers to, however several statements in the review are factually incorrect and we would like to clarify the position for the benefit of readers.
London address disclosure
All of our websites clearly display the full London address and postcode before purchase, including in the service description and page footers. We do not advertise vague or undisclosed “London” addresses — the exact location is shown in advance so customers can make an informed choice.
Why two addresses appeared
Where two addresses appear in an automated email, this reflects a registered office package combined with the option to upgrade to a London address. The two locations are different services and are priced differently, which is made clear before checkout.
Director’s address is a separate service
Using our address as a director’s service address at Companies House is a separate, chargeable compliance service. This is explained on our websites and in our terms. If a director uses our address without the service being in place, it must be added or removed to remain compliant.
No accusations were made
We do not call customers liars. Where there is a discrepancy between a verbal discussion and the account records, we simply ask for clarification so we can resolve it correctly.
Charges only relate to services used
Any charges applied relate only to services that were actually in use. Where credits exist on an account, we allow them to be applied instead of issuing additional invoices, which is what occurred here.
We understand that not every service is the right fit for every customer, and we respect the decision to move elsewhere. However, the suggestion that information was hidden, or that services were charged without being used, is not accurate.
Keeping sending invoices for closed account!
Poor customer service and keep sending invoices, so far 3 since leaving them 4 months ago. Everytime I contact them and they confirm the account is closed and that I won't receive any invoices then they do it again next month!
I really do not recommend using them at all, I have since payed double elsewhere for a more professional service.
29 december 2025
Review zonder uitnodiging
Antwoord van Ghost Mail Ltd
Thank you for your review.
We cannot locate any active or closed account under the name “JR,” which means we currently have no way to verify or investigate the situation you describe.
Ghost Mail does not issue invoices unless one of two things is true:
our address is still being used on Companies House or for mail services, or
an account remains open with active services.
When a client asks us to close an account, we do so promptly once our address has been removed from all companies and services. If our address continues to appear on a company’s public record, we are legally required to keep the account open and compliant — and billing will continue until the address is removed.
If you believe you have been invoiced in error, please contact us directly at customerservice@ghostmail.co.uk
with:
Your company name(s)
Your Companies House number(s)
The email address used on your account
We will review this immediately and resolve it if there has been any mistake.
We are always happy to close accounts properly — but that can only be done once our address is no longer being used.
—
John Hewitt
Operations Director
Ghost Mail Limited
Fantastic
Fantastic, continuous, reliable and dedicated service. I have been with this company for over 5 years now and planning to remain with for the coming at least 5 years as well. Have a great day all. KT
1 december 2025
Highly Recommended!
We’ve been using Ghostmail as our registered office and mail-forwarding service, and it has been excellent. The setup was quick, the communication is clear, and all forwarded mail arrives promptly. Their service is reliable and hassle-free, giving us peace of mind that our company correspondence is always handled professionally. Highly recommended.
5 december 2025
I couldn’t believe how efficient this…
I couldn’t believe how efficient this company is, real time email questions answered,
Chloe was outstandingly helpful.
I will definitely using this company again
21 november 2025
Review zonder uitnodiging
Was easy to setup!
18 oktober 2025
The process was straight forward and…
The process was straight forward and well explained.
3 november 2025
Ive been using Ghostmail for 4 years…
Ive been using Ghostmail for 4 years now and the service is impeccable - professional and fast - I have two companied using Ghostmail for mail - registered office. I can 110% recomend you getting in touch to get full details.
6 augustus 2025
Good company for expats in Spain
Im very pleased I chose Ghost Mail as my Uk postal address as an expat in Spain. I am kept informed of any post and any queries are always answered. My post has been forwarded to me with no problem.
Thank you to Sue especially, who is my contact there.
27 oktober 2025
I am extremely happy witExcellent Communication Services! the services…
I am extremely happy with the services provided by Ghost Mail Ltd under the bill of communications. The quality and reliability of their communication solutions truly exceeded my expectations. Every interaction was smooth, prompt, and professional, and their support team was always available to assist when needed. I feel confident and secure trusting Ghost Mail Ltd with my important communications, and I highly recommend their services to anyone seeking dependable and top-quality support.
18 oktober 2025
They are a very efficient company and…
They are a very efficient company and keep me updated.
22 oktober 2025
Very helpful and transparent people
18 oktober 2025
I paid for the registered office…
I paid for the registered office service but no response almost 2week now, no response from the customer care. I called my number was busy.
3 oktober 2025
Review zonder uitnodiging
Antwoord van Ghost Mail Ltd
Reply from Ghost Mail Ltd
We’re genuinely unsure why you have chosen to leave this negative review.
Your order for our Registered Office Service was placed at 10:30 am on 3rd October, and your account was fully set up and activated by 10:37 am the same morning. A Welcome Email confirming your service was sent immediately.
At 10:52 am, you replied to that message asking us to contact Companies House to remove your company from the Default Address, which we promptly did — a complimentary service we provide to all new clients.
Given that your account was activated within minutes and your request actioned the same day, we’re unclear what aspect of our service you found unsatisfactory. If you believe there has been any misunderstanding, please contact our support team so we can clarify and resolve this promptly.
—
Ghost Mail Customer Service
www.GhostMail.co.uk
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