Ghost Mail Ltd Reviews 583

Antwoord van Ghost Mail Ltd

12 sep 2025

Reply from Ghost Mail Ltd

Let’s set the record straight:

You purchased a Registered Office Service for your company AOLINMODEL TECHNOLOGY LTD on 28 March 2024, and the company began using our address on 29 March 2024.

At the same time, you also registered our address for use as the Director’s, Secretary’s and PSC’s Service Address. This required an additional Director’s Service, which was invoiced but never paid, despite repeated reminders.

In addition, you failed to provide the legally required ID verification, which is mandatory under UK Anti-Money Laundering Regulations. Without this, your account could not be fully activated.

Due to non-payment and failure to complete ID verification, our Credit Control team took enforcement action in May 2024. As a result, the registered address was reverted.

For clarity, your company now remains on the Companies House default address and is currently subject to a compulsory strike-off notice, which is visible on the public record.

Ghost Mail Ltd provides services to tens of thousands of compliant clients worldwide. We take regulatory obligations seriously and will always act where fees remain unpaid or legal ID requirements are ignored.

Antwoord van Ghost Mail Ltd

6 aug 2025

Reply from Ghost Mail Ltd

We are unable to identify you as a client from the information provided, so we cannot comment on your specific case. However, we wish to clarify that our handling fees are amongst the lowest in the UK for professional mail handling services.

Our fees cover the secure receipt, processing, and storage of mail, along with the option to collect in person, forward to any address worldwide, or securely dispose of unwanted correspondence. Our prices have remained unchanged for over five years – something very rare in today’s economy – and are clearly shown on every service description and within our Terms & Conditions, which must be agreed to at the time of purchase.

All mail is processed in accordance with UK law and our published Terms & Conditions. We operate to strict security standards and never open or scan personal mail unless authorised by the client or required by the selected service. Many clients value the convenience and security this provides.

We are also happy to facilitate personal collection, international postage, and courier delivery, with all prices openly published on our website. While we aim to remain competitive, this is a labour‑intensive service and must be run sustainably.

We always welcome direct contact so we can address any concerns promptly and accurately. If you would like us to investigate your experience, please email customerservice@ghostmail.co.uk quoting your account details.

Antwoord van Ghost Mail Ltd

4 aug 2025

We are disappointed by this review, as our records show that we have responded promptly to every message you have sent us — often within hours. At no point have you been left without a reply from us. If you have not seen our responses, it may be due to them going into your junk or spam folder.

It is therefore unfair to suggest it is “hard to get a response” when we have in fact replied to you promptly on every occasion. We remain happy to assist you should you require any further help, simply email our Customer Service Team at customerservice@ghostmail.co.uk

Antwoord van Ghost Mail Ltd

Geüpdatet op 24 jul 2025

Dear Malcolm,

Thank you for your feedback, and we're sorry to hear that your experience has been confusing.

When you placed your order with us, a confirmation email was automatically sent containing full instructions—including your registered address and details on how to submit your directors’ ID documents to activate the service. It’s possible that this email was missed or landed in your spam folder. The original message was sent on 3rd July and has recently been re-sent for your convenience.

As part of our compliance process, we require ID from all clients. This can be submitted quickly and securely via our dedicated ID collection facility here:
👉 www.accounts-processing.com/send-id/id-for-businesses/

We do not offer a customer portal, so there is no username or login. All communication is handled by email, but if you prefer to speak with someone directly, any member of our team will be happy to assist you by phone.

Our customer service team is here to ensure everything is fully set up for your company. Please feel free to contact us at customerservice@ghostmail.co.uk or call 01544 599385, and we’ll be glad to help.

Kind regards,
John Hewitt
Operations Director
Ghost Mail Ltd

Antwoord van Ghost Mail Ltd

Geüpdatet op 2 jul 2025

Reply from Ghost Mail Ltd

Dear YdM,

Thank you for your review. While we regret that you feel let down, we must respectfully challenge the assertions made.

We have reviewed your account in full. Since the start of your service in March 2025, we have only received one item of mail for you from Nationwide, which was successfully forwarded to your address in April. Our system is designed to notify clients on the same day that mail is received. If you did not receive a notification, it is because no further mail has arrived for you—meaning we could not possibly have returned anything.

We have no incentive to return mail—forwarding is a paid service and returning mail only creates administrative burden for no benefit. Suggesting we would arbitrarily reject correspondence is incorrect and unfair.

There are a number of more likely explanations for what your bank described:

The letter in question may have been sent to a previous address before your service began.

Royal Mail handling errors occasionally occur, resulting in delayed or misdirected items.

If the letter was addressed to a variation of your name not recorded in our system, it may have been returned in line with AML regulations. We are required to reject mail not clearly linked to a verified account.

We understand that issues with banking can be stressful, but based on the facts and timeline, there is no evidence that we returned mail in error. The single item we did receive for you was forwarded successfully, demonstrating that the system works when mail is addressed and processed correctly.

If your bank is able to confirm the precise address and addressee details used, we would be happy to re-check our logs and investigate further.

Kind regards,
Ghost Mail Customer Service
📧 customerservice@ghostmail.co.uk
📞 01544 599385
🌐 GhostMail.co.uk