Ghost Mail Ltd Reviews 

Antwoord van Ghost Mail Ltd

Geüpdatet op 24 jul 2025

Dear Malcolm,

Thank you for your feedback, and we're sorry to hear that your experience has been confusing.

When you placed your order with us, a confirmation email was automatically sent containing full instructions—including your registered address and details on how to submit your directors’ ID documents to activate the service. It’s possible that this email was missed or landed in your spam folder. The original message was sent on 3rd July and has recently been re-sent for your convenience.

As part of our compliance process, we require ID from all clients. This can be submitted quickly and securely via our dedicated ID collection facility here:
👉 www.accounts-processing.com/send-id/id-for-businesses/

We do not offer a customer portal, so there is no username or login. All communication is handled by email, but if you prefer to speak with someone directly, any member of our team will be happy to assist you by phone.

Our customer service team is here to ensure everything is fully set up for your company. Please feel free to contact us at customerservice@ghostmail.co.uk or call 01544 599385, and we’ll be glad to help.

Kind regards,
John Hewitt
Operations Director
Ghost Mail Ltd

Antwoord van Ghost Mail Ltd

Geüpdatet op 2 jul 2025

Reply from Ghost Mail Ltd

Dear YdM,

Thank you for your review. While we regret that you feel let down, we must respectfully challenge the assertions made.

We have reviewed your account in full. Since the start of your service in March 2025, we have only received one item of mail for you from Nationwide, which was successfully forwarded to your address in April. Our system is designed to notify clients on the same day that mail is received. If you did not receive a notification, it is because no further mail has arrived for you—meaning we could not possibly have returned anything.

We have no incentive to return mail—forwarding is a paid service and returning mail only creates administrative burden for no benefit. Suggesting we would arbitrarily reject correspondence is incorrect and unfair.

There are a number of more likely explanations for what your bank described:

The letter in question may have been sent to a previous address before your service began.

Royal Mail handling errors occasionally occur, resulting in delayed or misdirected items.

If the letter was addressed to a variation of your name not recorded in our system, it may have been returned in line with AML regulations. We are required to reject mail not clearly linked to a verified account.

We understand that issues with banking can be stressful, but based on the facts and timeline, there is no evidence that we returned mail in error. The single item we did receive for you was forwarded successfully, demonstrating that the system works when mail is addressed and processed correctly.

If your bank is able to confirm the precise address and addressee details used, we would be happy to re-check our logs and investigate further.

Kind regards,
Ghost Mail Customer Service
📧 customerservice@ghostmail.co.uk
📞 01544 599385
🌐 GhostMail.co.uk

Antwoord van Ghost Mail Ltd

10 apr 2025

Response from Ghost Mail Ltd:
Dear Aditya,
We’re sorry to hear you feel this way and appreciate the opportunity to clarify a few points for the benefit of others reading this review.
We have thoroughly reviewed your account history, which includes over two years of continuous service and multiple successful orders processed via our secure platforms. During that time:
• All incoming statutory mail was scanned and emailed in accordance with the mail forwarding or scan-and-email service you subscribed to.
• Where ID requirements were unmet or invoices became overdue, you were contacted multiple times with clear instructions and notices, as per AML regulations and our publicly stated Terms and Conditions.
• No documentation was lost. On the contrary, your emails confirm we successfully scanned and emailed a court letter (as recently as March 2025) and provided multiple confirmations of incoming mail.
• Regarding fees: our pricing is fully transparent and itemised. Additional services (such as Directors Service Addresses or Business Mail Forwarding) are optional and clearly described at checkout. You placed multiple orders, all voluntarily confirmed via Stripe, with receipts and breakdowns.
• Mail is not destroyed after 14 days, it is returned to sender if we cannot forward it due to an account not being in good standing, e.g. when required ID is not supplied or payment is not made—this policy is clearly stated and repeatedly communicated to all clients in such circumstances.
We take feedback seriously, but we also have a duty to protect our business reputation where reviews misrepresent the facts.
Ghost Mail Limited is trusted by over 30,000 companies, regulated for Anti-Money Laundering compliance, and committed to fair, legal, and secure operations.
If you wish to resolve any outstanding issues, please don’t hesitate to contact us directly at customerservice@ghostmail.co.uk and we’ll be happy to help.
Kind regards,
Customer Service Team
Ghost Mail Limited
www.ghostmail.co.uk