Giant Eagle Reviews 71

This is now my favorite store since they changed their name to Market Place. Their attempt to become an upscale store is paying off for the customer because they are now offering a wide array of different foods and fresh cuts of meat, and it doesn't hurt that you can still save dollars at the gas pump. They are still more pricer than their competition but, the savings at the pump is a plus.

Very poor customer service. Employees are rude and useless.

I worked at Giant Eagle in Indiana PA for about a year. My first issue with Giant Eagle is the cleanliness. There is still black mold in all of the drink coolers by the registers, and this was discovered in the summer of 2022. When other employees and I brought the issue to the prior store manager, Jim, we were told “it’s being taken care of”, “it’s not a big deal”, and “clean it yourselves. After the company switched to corporate everything got worse. We got new managers that are rude, disrespectful, and unfair. my hours were cut significantly and i was constantly belittled. The new manager Stephanie made up “new rules” that were just ridiculous. For example, I was a cashier and I always kept my personal belongings on me, and under my register because other staff members were having issues with their stuff being stolen. One day I get to work and out of nowhere Stephanie comes up to me and tells me I can’t have my things on me and they need to go in the “computer room”. Keep in mind, as an employee and not a manager I do not even have access to this room, so why would I put my stuff there? I could keep going. It’s ridiculous.

My daughter works at giant eagle and it's the worst place to work at they can't do anything and they went you to come to work sick if you call off the gave you three points if you get 21 points you get fired they don't care about ADA people it's ran like your in jail they hired people and they last maybe a week my daughter trained 4 cashers last week and they are gone already the managers have no idea how the treat people and how to run a store I could go on and on but if you plan to work at giant eagle think twice you have more freedom in the army than there good luck ....

GIANT EAGLE IS A TOTAL AND COMPLETE RIP OFF!! PRICE GOUGING TO THE MOON!!! THE FUEL PERKS ARE HORRIBLE, DONT FALL FOR THAT SCAM!! STORES ARE FILTHY!!! PARKING LOT IS LOADED WITH HUGE POTHOLES SOME OVER 4' AROUND!!!! LAWSUIT HEAVEN!!1

I purchased gift cards and they did not work. Received the activation code but when trying to use them was told no money on them. Now Giant Eagle is giving me every excuse not to refund my money. They continue to tell me different dates when I will hear back from them. I have been trying to get this resolved since May 3rd. Do not purchase gift cards from them. Supervisor Beth was no help at all. Nor were any of the customer service people.

Giant Eagle can be a great place to shop, if you don't mind paying higher prices. However, not all are equal. The one in Garfield Hts, Ohio is absolutely horrible when it comes to produce. I have tried to overlook my experiences many times, but after buying a bag of apples, in which half were spoiled, I'm done. Quality control seems to be nonexistent and while I understand staffing issues, maybe it's time to close if you can't maintain a standard.

Issue is with digital wallet. I have several hundreds of dollars in my E-card wallet and cannot access any of my E-cards. Have not been able to access any of my E-cards for over a week. Called customer service which was unable to address my concerns and had no idea when problem would be resolved. Sent email voicing my concerns with no response. Very dissatisfied with Giant Eagle main office customer service.

Questionable Policies. !!!

According to Giant Eagle, they offer a 2x your money back on Giant Eagle brand products for satisfaction.

The problem is that they don’t offer the guarantee.

If you don’t bring the policy to their attention….they will never give you 2x’s your money back.

They are only getting 3 stars because they have never denied the policy to me but I do have to ask them for it.

I go to the Pleasant Hills Giant Eagle sometimes if I am in the area doing other errands. It’s not bad, except for the deli. Just about every time I go there anymore I have issues.
Every single week I but lunch meat for my kids lunches. They like it chipped very fine, or they won’t eat it. Time and time again, if I wasn’t paying attention, I got home to find it, at Best, thinly sliced. I had to throw it away and go buy more ( at another store).
This weekend, I went again, made my request, and saw as they were slicing it way too thick. I stopped him and said I need it chipped and very fine. I was first told that the slicers do not cut it any thinner- a blatant lie ( the precut meat in the case was thinner!). I called him out and said I buy it every week and the same slicers cut it just fine ( there’s only one person there that ever got it right, but they did it, no problem). When I said this, the young man then told me that “they were told that they were told that they were not allowed to cut it any thinner.” ?????? Why in the world would management care, if that is what the customer wants? It costs the same. I was furious- told them they could keep it, and am not going back. Either they were given that instruction, or they lied. At this point- not dealing with this place or this type of BS ever again. Grocery shopping should not be this stressful.

Digital coupons only STINK! No printer or internet. Hello Shop & Save. Goodbye big bird your history. No everyone lives their life online. Get the food ad on the mailers. Your loosing your customer base,

I don't like the fact that you no longer mail sales papers and the fact that you no longer supply plastic bags I believe it's more of cost and profit issue than saving the environment.

Why stop with ads in the mail? And having them in the store? How does that help with a person that wants a grocery list AHEAD of time? You've lost sight of customer service

The digital coupons are not customer friendly. I'm frustrated. I need convenience...

I was shopping at Giant Eagle in Akron on Waterloo Rd and went to pay for my items at a self checkout lane. Immediately a woman who works there came over and started bagging my items while I was scanning them. An item had part of the label ripped off of it which had the bar code on it. The woman took the product and did not apologize for the inconvenience scanned a similar item and told me the item that had damaged packaging.was going home with me. She acted as though I was trying to do something bad. I have been shopping there for 20 years and I was treated very rudely to a point that I may go somewhere else to do my shopping. I was very upset. I realize shop lifting is rampant but I am an honest person and have been shopping there a long time. I also work for a pharmacy in the area for 5 years. I will write and call to everyone I can to let them know how horribly I was treated.

Giant Eagle grocery store, W Prospect Ave in Ashtabula, Ohio. Excellent Customer service. Spacious and very clean store. Fresh food.

I like the milk and meat being fresh but I gave two stars because 1. they sell off brands, you cannot find (for instance) brand name saltines. but 2. (being the thing that will keep me out of the store....a cashier was as sick as a dog. She hardly had a voice and could hardly hold her head up. She had already rung up half of my groceries before I noticed...I went home and wiped down each food item with sanitizing cloths then soap and water. I through away the bananas and food that shouldn't be wiped off. WHY would you allow such a sick person to work and spread germs to your customers???? I'll go to Kroger's from now on. Too bad. I know it's hard to find workers but I'd rather stand in a long line with a WELL worker than get SICK! That's just plain irresponsible and rude. This Giant Eagle is in Blacklick Ohio on E. Broad.

The last time I purchased Giant Eagle Pasteurized Half and Half, it was $3.79 for a half gallon. Two weeks later (today) the same product cost me $6.39. That is a 70% increase. Outrageous.

How dare you feed the opioid epidemic....and settling out of court,paying an undisclosed amount of money, all because you know you were GUILTY of abusing your right to fill prescriptions for opioids. Shame on your company....I will never shop there again, your stores always were less than desirable.

5 ⭐️⭐️⭐️⭐️⭐️

Our Avon Lake Giant Eagle 🦅 on Lear Road , Avon Lake, Ohio , 🇺🇸 is the Best ❣️

Brian , The produce manager is simply the BEST 🥰
Goes over and beyond to help me the customer 🙌

The Manager is always there if you need him , listens and addresses all our concern 🙏🏻

I use My friendly Giant Eagle Pharmacy for all my prescription needs . The Pharmacist & Staff are very professional & friendly.
In fact I am going there tomorrow for my flu shot, and my Moderna Booster 💉 ouch
🤕🤞😓

We even have a StarBucks inside our Giant Eagle ☕️

I have been a loyal customer of Giant Eagle , SquirrelHill , Pittsburg , PA , since our UPMC days in the late 1980’s . Our only son was born @ Magee Womens Hospital in Pittsburg . Since then Giant Eagle was always there for our midnight grocery & diaper runs , cakes , breakfast muffins and everything in between … 💗

Thank You Giant Eagle for being our Friendly Neighborhood Grocery Store 🏬

Plz don’t forget to sign up for the Giant Eagle Rewards Card .

Namaste 🙏🏻