Accurate information. sent an email so i could read it at my leisure no pressure to purchase. friendly and polite staff
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Lees wat reviewers zeggen
I spoke with Catherine mythen and what a lovely lady she was! Wasn’t just a boring phone sales call, she was bubbly and very professional explained in much detail and any question I thrown at her sh... Toon meer
Very good conversation about the product. I had a very clear understanding of what I was buying. And was explained really well.
I was contacted by Cath Harper who made it plane and simple for me to have extra accidental cover for my new car with Gap Cover and helped to give me peace of mind for any future problems. Also it's... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
GID are a financial services business operating exclusively in the automotive industry. The company was launched in 2010 having previously provided the same service for 15 years when part of Bank of Scotland. Changing vehicle is a significant event in people’s lives. The compliance-led service is designed to provide important information and offer free financial services advice enabling customers to make informed decisions in relation to certain Financial Services products such as Mechanical Breakdown Insurance and GAP Insurance which is only available for a limited period after taking delivery of the vehicle. GID partner with dealers, lenders and brokers who prefer to outsource this work to a specialist firm.
Contactgegevens
Unit 3a & 3b Genesis Centre, WA3 7BH, Warrington, Verenigd Koninkrijk
- 01925 555508
- admin@gidltd.com
- gidltd.com
4,8
Uitstekend
2K reviews
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Heeft 88% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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I believe that I was misled by your…
I believe that I was misled by your representative. I understood that I was being offered gap insurance, which I was interested in, however when I was told the cost was £495 I realised that this was for gap insurance, key insurance.i had already told them i had key insurance
Motor policy excess. I had told them I was happy with my excess. It also included a feature that you keep all your insurances in one place.
Help if your car was in an accident.
I only wanted the gap insurance and didn't want the other four policies so I cancelled the policy and bought gap insurance elsewhere.
9 juni 2026
Antwoord van GID Ltd.
Hi Mr Johnson, Thank-you very much for taking the time to leave a review, and we are genuinely sorry to hear that you felt the product was not what you were expecting.
We have listened to your call in full and we are pleased to say that our advisor did a thorough job of explaining everything that was included in the CAP policy before any agreement was made. CAP is a combined protection product bringing together five valuable benefits, and all five were explained clearly during the conversation.
We want to reassure you that you were not misled. Had you told our advisor at the time that you only wanted the gap insurance element, she would absolutely have been able to help you with that as a standalone product. Unfortunately that was not raised during the call, and as CAP is sold as a complete package it was offered and explained as such.
We completely understand that on reflection it was not the right product for your needs, and we are glad that you were able to cancel without any difficulty and find a policy that suited you better.
We wish you all the very best and thank you again for getting in touch.
Warm regards
Catherine Mythen
A very useful service giving me peace…
A very useful service giving me peace of mind. Included are really good products and the staff and customer services are excellent.
15 juni 2026
Carly was great!
Carly was great. Clear and informative. Information made simple and to the point.
15 juni 2026
Good service very helpful lady on the…
Good service very helpful lady on the phone explained everything 👏
5 juni 2026
Spoke to Diane Conlon today and was…
Spoke to Diane Conlon today and was extremely satisfied with the information and assistance she offered me while purchasing my policy. Great customer service. Thank you.
11 juni 2026
absolute breath of fresh air
absolute breath of fresh air , simple & easy just how it ahould be 🤙🏻 great staff member on the phone also 😁
11 juni 2026
I was contacted by Cath Harper who made…
I was contacted by Cath Harper who made it plane and simple for me to have extra accidental cover for my new car with Gap Cover and helped to give me peace of mind for any future problems. Also it's very helpful to know i can get in touch with you for any problems that might occur.
Thank you Cath for all your help, you were great.
Bill Summers 😉
10 juni 2026
Very friendly
Very friendly. Explained everything. Had a bit of a laugh. Thank you Matthew 🙂
2 juni 2026
Lovely lady on the phone explained…
Lovely lady on the phone explained every possible and in simple terms
9 juni 2026
I liked the way Catherine went through…
I liked the way Catherine went through the information, she was very clear, explained in simple understandable English, very patient and polite.
Am sure this will give me a peace of mind as I pay for my car.
8 juni 2026
The staff member was very polite and…
The staff member was very polite and very helpful. He explained everything clearly and made sure I had understood everything before going forward.
Thank you Ashton Gardner
5 juni 2026
Extended warranty
Very friendly explained product and options for payment. Called back when wasnt convienent at time. Very thorough.
5 juni 2026
Gap insurance is very important..
Gap insurance is very important..
Something i feel is needed
4 juni 2026
Catherine was extremely polite and…
Catherine was extremely polite and helpful. She explained every thing clearly and easy to understand. It's refreshing to speak to someone with knowledge of their product etc.
3 juni 2026
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