Just spoke to Shane and he was pleasant helpful and asked about how our pup was doing which made all the difference to us. The claim itself was dealt with in a timely manner which again made all the... Toon meer
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Lees wat reviewers zeggen
Fantastic customer service Kelly and Jenny went above and beyond to help me. Also these ladies were genuinely interested in my dogs welfare ( Pugsley and Daisy ) both send sloppy kisses as a thankyou... Toon meer
Bedrijf heeft geantwoord
I have been so impressed with RKC since we took our policy out for our puppy. She’s been poorly and the experience in dealing with RKC has aways been professional, caring and supportive. Can’t imagine... Toon meer
Bedrijf heeft geantwoord
I've been with the Kennel Club for years for my dog insurance and the service is always really good. They always pay claims quickly and efficiently. This year I dealt with Jenny for my renewal and s... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The Royal Kennel Club Pet Insurance offers specialist insurance for owners and breeders. Our lifetime policies are rated 5 star by Defaqto and provide up to £25,000 vet fees cover every year. Your dog's health and welfare are our top priority!
Contactgegevens
First Floor, Blue Leanie, Walton Street, HP21 7QW, Aylesbury, Verenigd Koninkrijk
- 03330305030
- info@kcinsurance.co.uk
- www.kcinsurance.co.uk
4,9
Uitstekend
3K reviews
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I had no problems with my claim after…
I had no problems with my claim after my puppy broke her leg they were very helpful and chased up the Vets to ensure they had correct details keepinp me informed on progress etc
11 augustus 2026
I was kept up to date with the process…
I was kept up to date with the process and just went very smoothly. Thank you.
11 augustus 2026
Clear terms and conditions
Clear terms and conditions. Above average cover at a price
18 augustus 2026
Shane was helpful and very patient with…
Shane was helpful and very patient with our questions. He offered good information and sent the information we asked for - thank you Shane.
16 oktober 2026
Review zonder uitnodiging
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Friendly and efficient
After a little wait listening to the script, I got through to a very nice human being, who understood and carried out my request in a friendly and efficient way. Very happy customer.
14 oktober 2026
Review zonder uitnodiging
Antwoord van Royal Kennel Club Pet Insurance
Hi Lizzie,
Thank you so much for your lovely 5 star review ⭐️
We appreciate your patience while waiting to speak with us, and it is wonderful to hear that once connected, our colleague was so friendly and efficient in getting everything sorted for you.
We particularly love your comment about speaking to a nice human being! We know how much difference a genuine, personal conversation can make, and we are delighted that you finished the call as a very happy customer.
Thank you for choosing Royal Kennel Club Pet Insurance and for taking the time to share your experience.
Best wishes,
Liam
Customer Service Teams
Great service
I've been with the Kennel Club for years for my dog insurance and the service is always really good. They always pay claims quickly and efficiently. This year I dealt with Jenny for my renewal and she was exceptionally helpful.
15 oktober 2026
Review zonder uitnodiging
Antwoord van Royal Kennel Club Pet Insurance
Hi Kelly,
Thank you so much for your wonderful feedback and for your continued loyalty over the years ⭐️
It is fantastic to hear that you have consistently had such positive experiences with us, particularly when making claims, and that these have been handled quickly and efficiently.
We are also delighted that Jenny provided such exceptional support with your renewal this year. We will make sure your lovely comments are shared with her, as I am sure she will really appreciate the recognition.
Thank you for continuing to trust Royal Kennel Club Pet Insurance to protect your dog. It means a great deal to have your confidence and support over so many years. 🐾
Best wishes,
Liam
Customer Service Teams
First class service
Just spoke to Shane and he was pleasant helpful and asked about how our pup was doing which made all the difference to us. The claim itself was dealt with in a timely manner which again made all the difference when we were going through quite a traumatic time with our pup having been diagnosed with a brain tumour
15 oktober 2026
Review zonder uitnodiging
Antwoord van Royal Kennel Club Pet Insurance
Hi Bianchi,
Thank you so much for taking the time to share your experience with us, particularly during what must be an incredibly difficult and emotional time for you and your family. ❤️
We are so sorry to hear about your pup's brain tumour diagnosis, and can only imagine how upsetting this news must have been.
It is reassuring to know that your claim was handled promptly and that Shane provided the kindness, compassion and personal attention you needed. Sometimes it is the smallest gestures, like genuinely asking how your pup is doing, that make the biggest difference.
We will certainly share your lovely feedback with Shane, as I know he will really appreciate your kind words.
Thank you for trusting Royal Kennel Club Pet Insurance to support you during such a challenging time. We are thinking of you and your pup and wish you all the very best. 🐾
Best wishes,
Liam
Customer Service Teams
Antwoord van Royal Kennel Club Pet Insurance
Hi Kate,
Thank you so much for your lovely 5 star review! ⭐️
We are delighted to hear that you received excellent service. It is always wonderful to know that our team has made a positive impression.
Thank you for choosing Royal Kennel Club Pet Insurance. We really appreciate your support and look forward to being here whenever you need us. 🐾
Best wishes,
Liam
Customer Service Teams
Antwoord van Royal Kennel Club Pet Insurance
Hi Leon
Thank you so much for your positive feedback regarding your recent experience with us.
I will ensure the team are aware of your comments and in the meantime, please don’t hesitate to contact me should you have any questions.
Kind regards
Jenny
Customer Service Team
Tracey was kind and very helpful
Tracey was kind and very helpful. She took time to listen to my query and was clear in her advice.
14 oktober 2026
Review zonder uitnodiging
Antwoord van Royal Kennel Club Pet Insurance
Hi Ellie
Thank you so much for taking the time to leave us such a positive review. I am so glad to hear that you have found our services helpful and friendly. We are sure that you will continue to experience our fantastic service when you need us.
Please do let me know if you have any questions in the future and we will be happy to assist.
Kind regards
Jenny
Customer Service Team
Fantastic customer service Kelly and…
Fantastic customer service Kelly and Jenny went above and beyond to help me.
Also these ladies were genuinely interested in my dogs welfare ( Pugsley and Daisy ) both send sloppy kisses as a thankyou .
14 oktober 2026
Review zonder uitnodiging
Antwoord van Royal Kennel Club Pet Insurance
Hi Helen
I am so happy to see that you’ve given us a 5 star review! I will pass your comments over to the team as I know they will be delighted.
If you have any further queries, please do not hesitate to contact us.
Kind regards
Jenny
Customer Service Team
Explained everything clearly and was…
Explained everything clearly and was very helpful
14 oktober 2026
Review zonder uitnodiging
Antwoord van Royal Kennel Club Pet Insurance
Hi Janet
Thank you so much for the fantastic 5-star review!
We are delighted to hear that our team provided such helpful support and made sure everything was easy to understand. Offering clear and attentive guidance is always our goal, so it is wonderful to know you had such a positive experience with us.
If you have any questions in the future regarding your policy please don't hesitate to contact me.
Kind regards
Jenny
Customer Service Team
Lovely lady pleasant
Lovely lady pleasant, helpful and patient thank you
14 oktober 2026
Review zonder uitnodiging
Antwoord van Royal Kennel Club Pet Insurance
Hi Colin
Wonderful to get your positive feedback. We are so happy to hear that you have had a lovely experience with us. The team will really appreciate your feedback.
If you have any questions in the future regarding your policy please don't hesitate to contact me.
Kind regards
Jenny
Customer Service Team
Excellent service and communication
Excellent service and communication. This is a very easy company to deal with, and they went out of their way to offer me cheaper alternatives.
14 oktober 2026
Review zonder uitnodiging
Antwoord van Royal Kennel Club Pet Insurance
Hi Graham
I am so pleased to hear that you have had a 5 star experience with us. We really appreciate the time you have taken to leave such a positive review.
I will pass your feedback over to the team, as I know that they will be delighted.
Please do let me know if I can be of any further assistance.
Kind regards
Jenny
Customer Service Team
Andrea at RKC was really helpful
Andrea at RKC was really helpful, friendly and updated the information I had requested customer service excellent. Thank you.
13 oktober 2026
Review zonder uitnodiging
Antwoord van Royal Kennel Club Pet Insurance
Hello
Thank you so much for your positive feedback regarding your recent experience with us.
I will ensure the team are aware of your comments and in the meantime, please don’t hesitate to contact me should you have any questions.
If you have any questions in the future regarding your policy please don't hesitate to contact me.
Kind regards
Jenny
Customer Service Team
Polite and efficient service
Polite and efficient service. Friendly manner.
13 oktober 2026
Review zonder uitnodiging
Antwoord van Royal Kennel Club Pet Insurance
Hi Jennifer
Thank you so much for taking the time to leave us such a wonderful 5-star review.
Your kind feedback means a lot to our team, and we look forward to serving you again in the future.
Please do let me know if I can be of any further assistance.
Kind regards
Jenny
Customer Service Team
I was pleasantly surprised to speak to…
I was pleasantly surprised to speak to such a lovely lady today. Andrea was so helpful and answered my questions thoroughly. Such a good service. Many thanks.
13 oktober 2026
Review zonder uitnodiging
Antwoord van Royal Kennel Club Pet Insurance
Hi Kerry
Thank you so much for taking the time to leave us such a positive review. I am so glad to hear that you have found our services helpful and friendly. We are sure that you will continue to experience our fantastic service when you need us.
Please do let me know if you have any questions in the future and we will be happy to assist.
Kind regards
Jenny
Customer Service Team
Jenny is a fantastic example of what…
Jenny is a fantastic example of what customer service should be. Jenny was excellent. She was so warm, personable and empathetic on the phone, she really listened and made the whole experience pleasant.
13 oktober 2026
Review zonder uitnodiging
Antwoord van Royal Kennel Club Pet Insurance
Hi Jen
I am so pleased to hear that you have had a 5 star experience with us. We really appreciate the time you have taken to leave such a positive review.
I will pass your feedback over to the team, as I know that they will be delighted.
Please do let me know if I can be of any further assistance.
Kind regards
Jenny
Customer Service Team
Excellent service and informations…
Excellent service and informations empathetic and articulate
13 oktober 2026
Review zonder uitnodiging
Antwoord van Royal Kennel Club Pet Insurance
Hi Heather
I am so pleased to hear that you had such a wonderful 5-star experience with us. It is fantastic to know that our team provided clear details and delivered such thoughtful, helpful support.
I will be sure to pass your kind feedback along to the team, as I know it will make their day.
Please do not hesitate to reach out if we can help you with anything else.
Kind regards
Jenny
Customer Service Team
Charlotte was able to reassure me
Charlotte was able to reassure me that we were covered for the further investigations the vet has recommended. It's always a worry when your pet is injured or unwell, and KC and Charlotte have given me one less thing to worry about.
13 oktober 2026
Review zonder uitnodiging
Antwoord van Royal Kennel Club Pet Insurance
Hi Marianne
I am so pleased to hear that you have had a 5 star experience with us. We really appreciate the time you have taken to leave such a positive review.
I will pass your feedback over to the team, as I know that they will be delighted.
Please do let me know if I can be of any further assistance.
Kind regards
Jenny
Customer Service Team
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