GID Ltd. Reviews 

Catherine Mythen was great she explained everything clearly excellent service thankyou

Diane was very steady and reassuring in explaining your products to me and then to my husband. She was very responsive to follow up calls. Thank you.

I spoke to Catherine on the phone who guided me through my warranty process and she made me understand the policy which I was happy with. Thank you Catherine

The staff were very pleasant and helpful, though they were obviously very busy trying to juggle multiple customers, which meant everything took longer than expected. They seemed slightly unprepared for handovers and were not completely familiar with some procedural workarounds.

Overall, they are a nice team, and the vehicles are in fair condition (around 6/10). However, the biggest let down is the aftercare—there is a clear lack of timely follow-up, with calls often not being returned at all. This significantly detracts from the overall experience.

Very polite, giving clear concise information, explaining everything in great detail.

Clear and gave me wonderful advice. I’m glad I listened to my voicemails for once 😂 because I would have never known the options given to me. She was very sweet as well and answered all my questions! Thank you 😊

A good and easy experience

Nicola Lowry excellent customer service really think she is a diamond for helping today with my gap insurance !!

When I questioned the overall price of the insurance, the response I got was quite condescending.

All the facts were there and explained to me, so no real complaint - just felt a bit condescending.

Explained everything

Good service

I spoke with Tina today, she was very helpful and informative. Would be happy to use this company in the future again.

I was advised that the gap policy included extras such as key cover, excess cover, accident manager so I agreed to the cover .
When I received an email I can see that they are individual policies .
I only wanted GAP insurance so I believe I was mis sold the other aspects of the policy !
I received a call back from the original handler who confirmed that it is a complete package only.
The salesman was very informative and helpful .
I did explain to him that I felt that the policy wording showing that the gap insurance was a fraction of the cost was not good .

I had a good experience. Everything was explained to me well. I was understood and listened too. I felt comfortable and well informed to make my decision. I spoke to Katherine Walsh.

The person I spoke to she was nice explained really well but if a misunderstanding happened but we sorted it out her explanation was really good and I went ahead with it

Wayne was super helpful and genuine, great service on the phone, very clear communication, helpful on answering some questions on the GAP insurance, I having abit of a tough time adjusting to a different life I thought I was going to have, bought a car to cheer me up, was feeling a little down this afternoon, but he was kind, caring and helpful, I really hope he’s recognised, thanks again

Smooth purchase of complete asset protection.

Excellent friendly service