Gillies Reviews 

10.149
TrustScore 5 uit 5

4,9

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

My son has learning difficulties and finds it very hard to make a decision. We brought him along to buy a new bed earlier this year. Marcelina explained the different types of bed and how to lie on... Toon meer

Beoordeeld met 5 van de 5 sterren

Assistant named Ethan, gave us his attention as soon as we entered Gillies in Broughty Ferry. We are elderly and sought lift electric armchairs. Ethan guided us with knowledge to the most suitable cha... Toon meer

Beoordeeld met 5 van de 5 sterren

They were early which Was fab as we have a dog so enabled us to get the sofa in and then head out for a few hours with the dog. The boys were polite very pleasant very professional and did a lovely jo... Toon meer

Beoordeeld met 5 van de 5 sterren

Gillies Furniture store in Inverness is well worth the visit. The store has lots of ideas to suit every room in your home with very affordable prices. The staff are all extremely helpful and let you b... Toon meer

Bedrijfsgegevens

  1. Meubelwinkel
  2. Slaapkamermeubilair winkel
  3. Vloerenwinkel
  4. Lampenwinkel
  5. Woonkamermeubilairwinkel
  6. Matrassenwinkel

Geschreven door het bedrijf

Gillies was founded in 1895 by James Gillies, moving to Broughty Ferry in 1906 as cabinetmakers, upholsterers and removal contractors before finally opening on the current site as 'House Furnishers' in 1939. Since then Gillies has continued to provide Scotland with the highest quality home furnishings, carpets and flooring. Gillies understands family life, and how important home is to you. This is why as an independent family run business we have helped furnish homes all over Scotland for over 120 years and continue to be one of Scotland's premier furnishing retailers responsible for helping you to create a home. In our showrooms you will find a huge selection of sofas, dining furniture, occasional furniture, beds, bedroom furniture, carpets and all types of flooring. Within our flagship Broughty Ferry store you will also find curtains, wallpapers, soft furnishings, linens, cookware, gift-ware and occasional lighting.


Contactgegevens

4,9

Uitstekend

TrustScore 5 uit 5

10K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 60% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

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4,9

Alle reviews

(10.149)

1.530 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

I had a really good experience when…

I had a really good experience when choosing and ordering my new flooring from Gillies. The sales woman Tracy was extremely professional and knowledgeable which helped make my decisions easy and stress free. The carpet fitters were extremely professional too. They even removed all the rubbish and hoovered up before they left. I would definitely recommend this store and purchase from them again.

7 juli 2026
Beoordeeld met 5 van de 5 sterren

Merson experience

From the minute we came in Hayley and every member of your staff were welcoming and attentive and knowledgeable
We were kept in the loop as to what was happening and when it would happen
The carpet fitters furniture delivery men were superb and a credit to your company

15 juli 2026
Beoordeeld met 3 van de 5 sterren

Disappointed with customer service and…

Disappointed with customer service and lack of communication and a 5 month wait for goods. Very good quality when they did arrive and some staff were very helpful. I understand delays happen but we were told 6 weeks not 5 months.

23 februari 2026
Logo Gillies

Antwoord van Gillies

Hi Ms. Learmonth,

Thank you for taking the time to share your feedback. We are thrilled to hear that you are pleased with the quality of your new furniture and that our team was helpful during your interactions.

At the same time, we sincerely apologise for the extended 5-month wait and the lack of communication regarding the delay. We know how frustrating it is to expect an order in 6 weeks and end up waiting much longer.

While recent global supply chain disruptions have created unexpected delays outside our usual control, we hold ourselves to high customer service standards and should have kept you much better informed throughout the process.

We appreciate your patience and your honest feedback, as it helps us improve our communication systems for the future. If there is anything else we can assist you with, please don't hesitate to reach out to us directly.

Ross Holder,
eCommerce Manager

Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service. Very helpful & accommodating staff in store. Kevin was very patient & kind. Carpet fitters were great and very pleasant. Carpet was fitted efficiently & professionally.

10 juli 2026
Beoordeeld met 4 van de 5 sterren

Delivery on time

Delivery on time and the guys very very helpful and attentive. Only reason not 5* is that wall brackets for bookshelf were missing.

14 juli 2026
Beoordeeld met 5 van de 5 sterren

Buying outwith of Gillies local area.

Excellent experience purchasing long distance from Gillies. Staff were super helpful on the phone processing the order and delivery folks were brilliant. We have always used Gillies when buying furniture local and its great to know buying 100miles away is a pain free brilliant experience.

16 juli 2026
Beoordeeld met 5 van de 5 sterren

Incredible service

Kaylie and Lynn were amazing. I went into the shop with a very short time frame for delivery and quite a list of requirements. Both ladies thought outside the box to meet all of my needs. Couldn’t be happier.

17 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Pilmorefrom…

Excellent customer service from everyone we dealt with. Kevin in carpets was wonderful as were the people who surveyed the job and put the flooring down. We could not believe how smoothly everyone went and the finish is fabulous.

17 juli 2026
Beoordeeld met 5 van de 5 sterren

Great service

Great service from Kevin in Sales and thanks to Brian C. for doing such a good job in fitting our flooring.

13 juli 2026

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