Gillies Reviews 

10.149
TrustScore 5 uit 5

4,9

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

My son has learning difficulties and finds it very hard to make a decision. We brought him along to buy a new bed earlier this year. Marcelina explained the different types of bed and how to lie on... Toon meer

Beoordeeld met 5 van de 5 sterren

Assistant named Ethan, gave us his attention as soon as we entered Gillies in Broughty Ferry. We are elderly and sought lift electric armchairs. Ethan guided us with knowledge to the most suitable cha... Toon meer

Beoordeeld met 5 van de 5 sterren

They were early which Was fab as we have a dog so enabled us to get the sofa in and then head out for a few hours with the dog. The boys were polite very pleasant very professional and did a lovely jo... Toon meer

Beoordeeld met 5 van de 5 sterren

Gillies Furniture store in Inverness is well worth the visit. The store has lots of ideas to suit every room in your home with very affordable prices. The staff are all extremely helpful and let you b... Toon meer

Bedrijfsgegevens

  1. Meubelwinkel
  2. Slaapkamermeubilair winkel
  3. Vloerenwinkel
  4. Lampenwinkel
  5. Woonkamermeubilairwinkel
  6. Matrassenwinkel

Geschreven door het bedrijf

Gillies was founded in 1895 by James Gillies, moving to Broughty Ferry in 1906 as cabinetmakers, upholsterers and removal contractors before finally opening on the current site as 'House Furnishers' in 1939. Since then Gillies has continued to provide Scotland with the highest quality home furnishings, carpets and flooring. Gillies understands family life, and how important home is to you. This is why as an independent family run business we have helped furnish homes all over Scotland for over 120 years and continue to be one of Scotland's premier furnishing retailers responsible for helping you to create a home. In our showrooms you will find a huge selection of sofas, dining furniture, occasional furniture, beds, bedroom furniture, carpets and all types of flooring. Within our flagship Broughty Ferry store you will also find curtains, wallpapers, soft furnishings, linens, cookware, gift-ware and occasional lighting.


Contactgegevens

4,9

Uitstekend

TrustScore 5 uit 5

10K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 60% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

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4,9

Alle reviews

(10.149)

1.533 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Great item and lovely service

Great item and lovely service. We’ve had loads from gillies and always brilliant. They offer unusual range of lovely things, kind staff and impeccable customer service. Really grateful

5 juli 2026
Beoordeeld met 3 van de 5 sterren

Long delay in receiving furniture.

We love the product purchased and the delivery men went above and beyond.

Luke the salesman could not have been more helpful.

However - we ordered the furniture mid February and were told there would be a 12 week delivery wait which we accepted.
Sadly that turned into 20 weeks which is not acceptable. We were offered the loan of a table and chairs but declined as we still had our old furniture.

8 juli 2026
Logo Gillies

Antwoord van Gillies

Hi Mrs Brockbank,

Thank you so much for taking the time to share your feedback. We are delighted to hear that you love your new furniture, and we will be sure to pass along your kind words to Luke and our delivery team - they’ll be thrilled to know their hard work made a positive impression.

At the same time, we completely understand your frustration regarding the wait time. Waiting 20 weeks when you were expecting 12 is certainly not the seamless experience we aim to provide, and we truly apologise for the extended delay and the inconvenience it caused.

While we try to offer temporary loan items to help bridge unexpected gaps, we know that nothing beats having your actual order in place.

We really appreciate your patience and your honest review, as it helps us continuously monitor and improve our lead times and service.

Thank you again for choosing Gillies, and we hope you enjoy your new furniture for many years to come

Kind Regards,

Ross Holder
eCommerce Manager

Beoordeeld met 5 van de 5 sterren

Excellent Service:

Excellent Service:
Telephone advice very helpful prior to visiting the shop in Broughty Ferry. Lynda, our sales assistant, was friendly and gave us an excellent service. In fact the whole experience, including Andy and Alan who delivered and assembled our beds, could not have been better.
Thanks to all the staff at Gillies.
Order placed 3rd June. Delivery on 7th July.
Mrs. Thompson

3 juni 2026
Beoordeeld met 5 van de 5 sterren

Carpet fitting

First class service instore and and outstandingly prompt,helpful,considerate handling of fitting process.
High standard service overall and have no hesitation in recommending the company.

6 juli 2026
Beoordeeld met 5 van de 5 sterren

Arrived promptlyand on time.

Arrived promptly. Handled brilliantly. Brought in 2 settees, a poufé and a coffee table. Placed them and disposed of all the packaging by taking it with them. Both guys were helpful, polite and really nice. Knew their job well. Really pleased with them and the furniture. ⭐⭐⭐⭐⭐

7 juli 2026
Beoordeeld met 5 van de 5 sterren

A great team…

We purchased a set of leather sofas and chair. Ethan was very helpful and even came out to the house to measure up so we were sure it would fit through our narrow door.
Yesterday Darragh and Bruce came out to deliver and set up. Adam the porter was also helpful and delightful whilst we were in the store.
What a credit to Gillies.
Staff like this are worth their weight in gold.
Well done lads!

7 juli 2026
Beoordeeld met 4 van de 5 sterren

Clark in Perth went over and above to…

Clark in Perth went over and above to help us source a fabric swatch.
When we bought our sofa we were shocked to discover that the company who make the furniture don't supply swatches. We really needed one to help us select a carpet so Clark removed the colour sample from the book in the showroom, drove down to Livingston and allowed us to borrow it for a week or two. He even supplied a prepaid envelope to allow me to return it in good faith. This was over and above.
When the sofa arrived the guys were so friendly and careful not to damage the walls on the way in to the living room.
Despite the swatch situation I would definitely recommend the service and after sales care. Thank you.

1 juni 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent Service

This is the second time we have purchased furniture this year & Gillies really are the best , from sales to delivery*****stars, Thank you so much.

3 juli 2026
Beoordeeld met 5 van de 5 sterren

My chair…

My chair arrived as arranged almost to the minute. Very pleasant employees who moved a chair out of the way to accommodate my lovely new one. Just what I wanted and in the sale.

29 juni 2026
Beoordeeld met 4 van de 5 sterren

Dressing table

Service in shop very good, lovely young man in bedroom department, delivery men did job well but am disappointed to find three small marks on dressing table. Not sure what has caused this.

30 juni 2026

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