Gimoka Coffee UK Reviews 

Bought my first Gimoka from a local discount store and haven't bought from elsewhere since. I have recently received my second 6 kilo delivery of beans since October and cannot contemplate buying from any other suppliers. Where else can you buy a kilo of decent coffee for less than 2 cups on the High Street? Cannot speak for pods or ground and our delivery experience has been good.

Nespresso pods only work 30% of the time - don’t bother.

Fast delivery despite covid lock down.
Fantastic coffee and unbeatable value.

I have been satisfied with the service to date. The last delivery was a mistake by them having sent the wrong item
Tried to phone 3 times just an answer phone, no call back. Emailed, no reply. I have had to go elsewhere for the pods.

Can't fault the coffee but same problem with Customer Service. I am still waiting a phone call updating me on my order, although it has since arrived 4 days after phone message left. I am also waiting a reply to my email sent 4 days ago. A simple question, are the plastic pods recyclable?

Fantastic service, products and value - what more needs to be said!

They did not send me an email regarding my up-and-coming order so I could not change it they just charged my card and send the order out why would you spend £5 on a kilo of coffee being sent to your address can't be trusted with your card details
Update it is now the 16th of April rang twice and I have sent two emails and haven't had a response taking the money off my card and I haven't received my order as yet which I don't want it a £5 delivery charge when you could buy 1 kilo of coffee for £6.50 which I didn't get the opportunity to add.it seems to me it's a bit like a delboy operation because when you ring it gets transferred to a mobile phone then disconnects.
So I'm going to have to get in touch with the card provider.
Update just received telephone call from Gimoka all issues have been resolved obviously the company take bad reviews very seriously so trustpilot does work . I'll will be placing another order in a couple of weeks it's very good coffee

Fast delivery, very nice coffee, very good price!

2nd delivery of beans that have arrived a day early.
I bought 3kg of gimoka coffee the 1st time we ordered it arrived and it is well packaged and it was as nice and tasty as the tasting notes.
This time we bought 3kg of different beans 1kg of the gran bar which we liked and 2 different roasts based on the tasting notes.
Really nice coffee and a really good service
Keep up the good work you people at Gimoka.

Good product and good service

Very poor delivery experience, as previous review my shipment took 2 and a half days to leave their warehouse with a total time of 6 days from order to delivery. Which is unacceptable in this day and age. On opening the pod boxes were squashed and looked poor quality. To be fair the coffee seems ok but deffo not as good as Lavazza, I have a feeling of paying less, but for an inferior product which was not was I was expecting having researched their company and products. Maybe a better delivery experience would have made me more forgiving

Good quality nespresso compatible pods, SHAME about the APPALLING quality of service from the company!

My first order wasn't sent out until I queried the delivery date. I was told that "human error" had meant my order was still in the warehouse awaiting being given to Yodel for delivery - 3 DAYS AFTER I PLACED THE ORDER! Yes, the person I spoke to promised to send out my coffee on a next day delivery at their expense but because it took till late afternoon for anyone to call regarding my query my coffee wasn't sent out till the next day. I eventually got it over a week after date of order.

Then I had to send a report to them, which they have NEVER acknowledge, that 8 of the boxes only contained NINE pods not 10 as per the description, meaning I had paid for more coffee than I received.

My second order went through OK, but I still hadn't had any correspondence from them regarding the shortness of my first order.

I would like to give them another chance, and I need to order more coffee, but the password I use isn't working on either their old or new website.

I HAVE REQUESTED A PASSWORD RESET (2 DAYS AGO - AM), THEN SENT THEM A PRIVATE MESSAGE ON FACEBOOK (2 DAYS AGO PM), THEN A MESSAGE ON TWITTER. (YESTERDAY LUNCHTIME) AS I AM STILL GETTING NOTHING FROM THE COMPANY I POSTED ON THEIR FACEBOOK PAGE (YESTERDAY PM).

AS I STILL HAVE HAD NO EMAIL RESET LINK, HAD NO RESPONSE FROM MY FACEBOOK MESSAGE, FACEBOOK POST ON THEIR PAGE OR MY TWITTER MESSAGE, I HAVE NOW RUNG THEM AND HAD TO LEAVE A MESSAGE.

I AM STILL WAITING TO HEAR FROM THEM, SO I AM NOW TRYING TO FIND ANOTHER COMPANY WHO ACTUALLY VALUES THEIR CUSTOMERS!!!!

I'm veryy pleased to have found this. will defo be returning.