Gin e-bikes Reviews 

I ordered my Gin bike in April 2026 still not arrived in September 2026, worst of all, not one replying to my phone calls or emails .. PLEASE SEPOND TO ME PLEASE

I have ordered a bike (and paid all invoices etc) in 2025. As of mid September 2026 bike still not delivered!
Late July they emailed it should be within a month - almost 2 months passed and still nothing!

after writing a review of not receiving my pannier bag gnex got in touch and said it would be delivered within the week. well 2 weeks still nothing. after numerous amounts of calls and messages never replied yet still want to sell me a bike everyday. they can certainly get in touch for that. Never buy from this company again

I only gave 1 star as i coudnt give a zero,stay away from this company i have been to there contact address as i live locally and still no joy go somewhere else as this company are a joke.you have been warned.

Ordered 2 bikes 9 weeks ago,
No contact, no delivery date, and no one answers the phone. I will be contacting my credit card on Monday to get my money back.

This review is not for the bike!!

On the 21/07/26 I travelled from London to Reading to collect my bike. When I arrived GIN X Ebikes were closed. I phoned customer support and left a message...stating I was there to collect my bike.

WITHIN 5 MINUTES, I received a call asking for my order reference. I was then told that my bike had been sold to another customer - and I could return in 4 days to collect another bike!

I asked if I could have the bike delivered to my home address without having to pay the £49 delivery charge (which was hidden when I ordered) - to compensate for my time, travel etc.. I was denied this, - which I find strange as I paid £1,240 with accessories and they now have it on offer fo £1,090. I felt disappointed, as I did want the bike.

I decided to ask for a full refund and was told it would take 10-14 days!.. Still waiting for my readies!! I've emailed and called GIN X several times and have had no reply whatsoever.

GIN X could, and should have the decency to rectify this matter asap.

Karma does it's own thing!

The bike is first class - far better than the price might suggest and is very well equipped. Ordering was easy, sales team is very responsive and the delivery was well managed. If I wanted a second bike, I'd go with Gin again. My only concern is that there was a pretty long gap between order and delivery - worth checking if/when you place an order. I am very pleased.

Very disappointed with my experience so far.

I ordered a bike through the Bike2Work scheme and, after delays, agreed to switch to a different model because I was told it would arrive sooner. Months later, I still have no delivery date.

The website advertises delivery in 3–5 days, yet months later I'm still waiting for any bike with no confirmed dispatch date.

Communication has been poor, with repeated chasing required for updates. Meanwhile, I'm paying around £90 per month through Bike2Work for a bike I don't have, as well as paying to rent another bike for my commute.

Joseph has been polite and did offer a comfy saddle and phone holder as a goodwill gesture, but the lack of communication and ongoing delays have been extremely frustrating.

If the bike eventually arrives, I will happily update this review to reflect the quality of the product. At present, however, I cannot recommend GIN based on my experience with delivery and customer service.

I ordered the 500w bike for delivery to italy, It took longer than expected, bit it arrived ok a couple of accessories were broken but no big deal. We live in a hilly area so I ordered the 500w version, goes up the hills just fine BUT the range is appaling, I get 12 miles (20K) in a round trip!! After much going back and forth over some months, Ginn agreed to send a new battery, but it was never recieved and they no longer reply to emails! I purchased this bike because it was assembled by Ginn and comunication was meant to be good. I am terribly dissapointed, and I have a bike with a 12 mile range!!

Poor company, Placed a order on line but needed some more help, Tried for 4 weeks calling ,emailing, and leaving messages but never got a reply, This was very concerning to me as if there was ever any issues with the bike then who would I contact?.I finally got a response after cancelling order but I am still waiting for a refund, again when I have chased this up no reply. I don't no how this company has so many good reviews, as customer service is awful.

I've had my Gin X 500 for 18 months now.
Initially I was told I had to wait 8 weeks for delivery.(got it after 9)
My bike is very important to me, as I ride 28 miles per day, 5 days a week and occasionally go out at weekends and probably do another 30 miles.
I get my bike serviced regularly (around every 3 months) and apart from having to replace brake pads i haven't really had any other problems. I've had 2 punctures but I expect that considering my mileage and the state of the roads and paths I use.
I've had to call them today to order a battery charger as I've had an accident with mine.
I'm assured that overheads will need in the post today so I should get it the day after tomorrow.
Their customer service are very helpful and know their stuff.
I would recommend them to anyone.

Hi to all, this is part 2 of my first review. After I got my bike at home I decided to acquire a Helmet for my protection. I did mention this to Joseph at Gin and he said don't buy one as he has a fit all helmet that he will send me free of charge. I did accept his offer but as my head is a bit big, I thought well I have nothing to lose and will give it a go, not expecting it to fit. Well the helmet has arrived and lol and behold, just like there bikes, it is very stylish and a nice colour of silver and black, but the best shock of all was that they were right one size fits all. It actually does fit my head perfectly, so thank you again to Joseph at Gin e bikes. Now I am waiting for some nice weather whereby I can really enjoy my bike. Troy Curtis

It's a great bike. I have now done 4000 km on my bike and it still performs very well. I highly reccomend.

I love my new bike! The best service too! Thank you!!!!

Great service
I’m very happy

The team either emailed me or phoned me to keep me updated with my purchase. It wasn't straightforward as I purchased the bike on the Cycle2work Scheme.
I then received the bike promptly. It was easy to assemble and came with a few extras a nice comfy saddle for example, lights and a bottle rack for free.
It's comfy to ride and is pretty solid without being to heavy. The range off my first rides gave about 45 miles. Which considering I'm heavy and it was freezing cold that's a lithium ion battery's worst nightmare isn't bad. During warmer months over 55 miles should be achieved.
All in all a good bike and experience from the people at GIN.

I ordered my gin bike in July 2025, had several emails keeping me updated on delivery. It arrived as per the information. There was a small issue with the bike . The chap video phoned me watched as I tested the bike and talked me through the simple fix.
All in all an outstanding experience in these generally poor customer service times.
The bike is now 800 mikes in and live everything about it. Thanks

I bought the gin X with crossbar ebike a couple of months ago I went for the 6 to 8 week delivery option to get the added free extras which were a rack and pannier bags,alarm,crossbar bag, lock and cover at no extra cost (not included if you go for the 3 day delivery option)
It took me about 2 hours to unpack and assemble as most of it was already done .
I charged the battery for a few hours untill 100%
Having not ridden a bike for 4 years after a few outings I got used to handling it and I was surprised at the build quality for the price .
There are 5 settings of assist I've only used the first 3 and was surprised at the assistance it gives you makes going up hills a breeze !!!! Just remember to go down the settings when you go over the hill ...
The pedal assist kicks in in less than a quarter of a revolution which is great and if like me your a little older you can still use assist on lower speeds too if your getting tired
My first outings I did covered 24 km and the battery was still on 100% but I was only going about 10 to 15 km per hour along the river banks
I had a few questions about tyre pressure (40) and size of inertube which I emailed customer service about and got a prompt reply so good after sales too
One problem I did have was I took off all the wrapping off the rack and when attaching it I scratched the mudguard so attach it first take the wrapping off later !!!!
As I stated I've not had a bicycle for over 40 years and never an ebike but on the build quality, customer service after sales response I can say for the price I'm very impressed

I paid for a Gin x 750w crossbar e-bike I was sent a damaged packaged bike, I asked for an alternative and they refused to issue one or pay a refund without taking a 6.4% fee. It was a gift for my wife’s birthday and they ruined it. They have really bad customer service, they don’t answer the phone and I am now taking them to trading standards and have contacted my credit card. Please be aware and DON’T buy from them.

The support from this company has been truly excellent, I had an issue with a lock on a bike and now it has been resolved . Communication throughout has been great. I have bought two e-bikes and would strongly recommend them. An excellent company and I wish them all the best.