Giraffetools Reviews 329

Great customer service. Very helpful

Andy was our customer representative and helped us to replace our damaged equipment. He followed through and was amazing, making everything so easy, and received our product within the week. Amazing customer service!

Elvira did an awesome job, great CS skills.

I recently experienced an issue with water pressure and contacted Giraffe for assistance. From the moment I reached out, their customer service was professional, responsive, and reassuring.

I truly appreciate how efficiently and professionally the situation was handled. It’s rare to find a company that prioritizes both speed and quality these days. Highly recommended!

I can’t speak highly enough of Giraffe Tools! Their products are fantastic. I’ve been using the G20 pressure washer and recently added the wall-mounted vacuum to my setup, and both work flawlessly.

What really impressed me, though, was their customer service. When my G20 developed a fault, the team handled it better than I could have hoped. They are incredibly professional, fast to respond, and arranged a replacement right away without any hassle. I didn’t even need to return the original unit. That kind of trust and customer care is rare these days.

Things go wrong sometimes, but how a company responds makes all the difference. Giraffe Tools went above and beyond, and because of that, I’ll continue to buy from them with complete confidence.

If you’re considering their products don’t hesitate. The gear is solid, and the support team genuinely stands behind it. A true 5-star experience!

Had some issues with my Pro Washer, sent email to customer service for repairs. They are sending me current new unit, just have to pay difference in old and new unit. Awesome service!

After a little more than a year I had a problem with my pressure washer with 100 ft retractable hose reel...I reached out to giraffe tools by email....they sent me a brand new upgraded model replacement.... Cant get no better than that...👍👍👍

I recently had a problem with a hose reel that I purchased.
Customer service quickly resolve the issue. I’m so pleased with their post purchase customer service!

Giraffe was prompt, polite, and absolutely cooperative in refunding and replacing my product. I could not be happier!

We own 2 Giraffe water hose reels. We bought the first one in 2023 to help my wife water flower pots on our front porch and along the stairs leading to the hose. She was tired of struggling with the old ground sitting hose reels that were hard to use and stored heavy hoses. It was such a pleasant experience that we purchased another reel for the back patio in 2024 where we have numerous plants and had water toys for our grandson. They both worked well until one didn’t. The 2024 purchase just stopped retracting the other day. I tried all the prescribed fixes in the manual and website. It was just stuck and refused to retract. So, we had 110+ hose laying on the patio.

I contacted customer service and after providing the order number they informed me they would be shipping a replacement reel as soon as possible. The next day I received an email that the reel was being shipped to our home. According to the shipping company and tracking information provided by Giraffe Tools, it will arrive Saturday, 6 days after providing the needed order information.

I am so glad that this company stands by its products. The customer service representative, Doris, was friendly and most helpful. We are now considering purchasing their largest hose and reel for our workshop. It’s refreshing to deal with a company that stands behind thier products and does what it says it will do in a timely manner.

I have 3 hose reels, The Grand Falls Pro Pressure Washer, & the Grandstorm Retractable Vacuum. I love them all! Had 1 factory issue with a spray nozzle, and they promptly sent a new replacement. I’m very satisfied with my purchase’s and the customer service received! Happy Shopping!

Needed support for one of the two systems I ordered. Support was very responsive and quickly resolved the issue. Could not be happier. Very happy with the product.

Great service and warranty. I had a blown hose on a pressure washer. I contacted the company the order a replacement hose. They in turn warrantied the entire unit and sent me a new pressure washer. Great customer service....👍

My G20 pressure cleaner developed a leak after about 6 months, I put through an email to customer service and received a prompt rely from Grace with all the details required for a warranty claim. I unfortunately could not find the original order number or receipt as it was ordered by my partner for my birthday. After giving Grace my partner's email address and our delivery address she was able to track down the order number and process the delivery of the replacement item. I couldn't have been happier with the response and the final outcome.

Regards
Heath Greenslade.

My year old giraffe hose system had a mechanical problem. The company responded and made good on the almost expired warranty. Great service and even better communication. Companies could learn a lesson from Giraffe!!

The company is outstanding.communication and requesting information regarding my issue was well handled.

I ran into a leak on an electric powerwasher after owning it for about 5 mo. The hole in the hose was in a section that was more than likely not replaceable. I reached out to customer service and they reported right back that they would send a replacement power washer. They even saved me the hassle of sending the broken unit back. That gives me the confidence that I chose the right company and power washer. Obviously they stand by their products.

I had issues with retractable hose. Customer support rep was excellent to work with and resolved my issue by sending replacement asap.

Their products are awesome! Bought the mounted water hose last year and LOVE it! Just purchased the powerwasher and it sprung a leak when using it. After emailing them they said they would be sending out a replacement. The next morning I checked the email to find the tracking only to see that it had already been delivered at my door! Fixing to purchase another longer water hose for the back yard. Their products are so convenient to use and their customer service is TOP TIER!

I rate these guys 5 stars based on their after sales, yes the product is good but the way they handle themself when you have an issue is even more important in my opinion.

Thank you guys for sorting me out when you technically didn’t have to. It was nice to not even ask you just suggested it and moved swiftly.