Giraffetools Reviews 329

This is a very sturdy Metal Water Hose reel with Hose feeder that alternates the hose back and forth on the reel. It is heavy enough with your hose to reel it in without the cart tipping. I received the product with an axle that was too short to go thru both wheels but Giraffetools immediately responded and sent out a new axle which fit perfectly thou it took about 2 weeks to ship. My previous hose reel was all plastic and constantly had plastic parts breaking and leaking. The plastic reel would also frequently tip over while winding in the hose. I blow the lines out and store in a garage during the winters.

Great after-sales services by Andy. Very understanding, fixed my issue right away. I would recommend.

Very good after-sales service. Fast communication. Very fast service for the replacement of my device following a defect.

Wicked good products backed up by industry leading warranties

Grace in customer service was amazing I didn’t wait days for reply she was so onto it and fixed all my issues

The pressure washer I bought (2900PSI) works great! Really convenient to use, plenty of power and no mess. It makes cleaning your car really enjoyable. What's even better is the after-sale customer support. I had an issue with my pressure washer and Giraffe Tools were prompt to find a solution for me, which makes me feel confident in buying other products from them.

Fast response to my email and excellent customer service.

I’m thoroughly impressed with Giraffe Tools’ customer service. When my wall-mounted pressure washer needed replacement, they handled everything quickly and professionally—no hassle, no delays, and no charge. It’s rare to find a company that stands so firmly behind their products and treats customers with genuine care. Their support team was responsive, courteous, and made the process effortless. Because of this experience, I’m now considering their vacuum line as well. Highly recommend Giraffe Tools for both quality and integrity.
⭐️⭐️⭐️⭐️⭐️

A little disappointed in that the first power washer only lasted for 3 years contacted about the on off switch and got no where with support so decided to buy the pro and really liked it for the first day then lost all the pressure but sent support a message and video and a replacement was on the way hopefully I get more longevity out of this one

Their customer service was very helpful. They were able to get me a replacement garden hose reel after mine developed a leak, even though it was just outside their standard 24 month warranty period. Overall, I’m very satisfied with this company.

Have purchased two pressure washer units. There was a problem with one of them that was replaced immediately. The after sales support was fast and pain free. What a pleasant change!

I installed the hose reel on my dock to service my boat easily. The reel system is the best for use at the dock. No loose hoses to trip on and a clean look as well. I had an issue with the hose expanding over time and not returning inside the housing as it did when new but when I emailed customer service, they sent me a new one to replace the malfunctioning one even though I was one month out of the 2 year warranty. I highly recommend the product and the company.

Bought the G20 pressure washer and vacuum,great service value and fair delivery times to rural nsw ,great products love the time it's saving me from having permanently setup ,had a problem with pressure washer however after sales were exemplary in their resolve with getting problem sorted , pleasure to deal with and a personal touch AAA++++

Giraffe Tools was great! Super fast shipping, great products and awesome customer service. I reached out because I had an issue with the wrong item. Which was entirely my fault because I ordered the wrong one and customer service helped me immediately. Five Stars! Not to mention they products are awesome!!!

We purchased two of the 1/2" garden hose reels. The second one was the 155' one. They both have worked flawlessly and were a game-changer for us!

This year the 155' one would not return the hose. I was very pleased that Giraffe Tools Support sent us a replacement very quickly!

I've been telling everyone we know how great the products are!

Thanks Giraffe Tools!

I really enjoy our Giraffe 1/2” x 130’ retractable hose reel, it comes in very handy. The plastic collar inside the reel failed recently, i pin pointed the failure and requested a replacement collar part. To my surprise Giraffe Tools is shipping a replacement hose reel to me, couldn’t ask for better customer support.

I have owned a pressure washer for approx. 12 months. After it recently had an issue, the customer team swiftly sorted out my issue and sent a brand-new washer. This is 5-star customer service and company that backs its product.

I had 2 items from them, I had some light issues with the item and they were really good in resolving my problem. The power wash is really good and powerful. Im really happy with the product.

Great interaction with support who helped me resolve an issue I had with our hose reel very quickly and sent us a replacement, thanks!

Great customer service