glassupply.com Reviews 104

DO NOT USE THIS COMPANY. I ordered a simple piece of glass to replace a garage door on 4/15. A month goes by and on 5/12 I had heard nothing - no message saying the piece of glass had been made, when it would ship, if it had shipped or any communication whatsoever. I emailed the company on 5/12 and got a message back on 5/14 with "tracking numbers", one international and one UPS. In the email they said they would be active within 24-48 hours. Neither were active by 5/18 even though their website said it had made it to the the hub in the US? It felt fishy, so I emailed again and on 5/19 I got a response saying tracking numbers would be available that evening. 2 weeks later on 5/26 still no tracking numbers.... no hope. I just wanted my money back so I could move on. The company declined to give my money back and said they had "misplaced the bill of lading" and that tracking numbers should be available that night. 2 days go past. STILL NOTHING. So I reported the incident to my credit card company and was refunded. Funny enough, that night I suddenly get a tracking number. I got the piece of glass about a week later, 2 months after purchasing. I wonder if I ever would have gotten anything if I hadn't contacted my credit card company... Or maybe they are super disorganized. Who knows. Moral of the story is, if you want glass in a timely fashion, this is not the company.

Excellent customer and technical support . Very professional and helpful . Excellent in determining the exact glass requirments, essential for a successful glass project.

Do not order from this place. Placed an order for a small shower support April 21st. They claimed issues with tariffs at first, then claimed it was shipped, even created tracking numbers and it will be out in the next or two. Heard that multiple times. Two weeks later nothing showing up in the tracking. Save yourself the hassle, not worth it.

No customer service, still haven't received my order after nearly 2 months.

I ordered a custom glass handrail for my deck, we'll over $3000. I was given specific dimensions of the height of the posts and lengeth of the supporting rails in my rendering, apon arrival my posts and supporting rails were in 6 ft lengths. All lengthen had to be cut and fit to size. Luckily I'm mechanically inclined, I could not imagine the average person being able to do that. Took 2 months to receive. NONE of my 5 phone calls received a call back.I would not reccomend this company. EVER!!

Completed a deck glass railing installation and was extremely pleased with glassupply. The online configuration tool was very helpful and the customer support with drawings, bill of material, and great help through ordering, shipping and installation was excellent. Highly recommended.

I order shower door enclosures and spent a little over $1,592 around July 25th and by the time I receive them according to the costumer service department it will have been around 2 months later. As of right now it's August the 17th and they say that there still in perdition and then after that there moved to shipping witch is another 10 days.
So if you're in no hurry and time doesn't matter place an order. But if you don't have 2 months or more to wait I would recommend that you don't.

Disclaimer:
If your project is in the USA, expect tariffs, as the materials are primarily sourced from Canada and China. If you purchase from the U.S. with a credit card, confirm that your card does not charge foreign transaction fees—many charge around 3% for purchases outside the U.S.

When I placed my order, my mistake was assuming I was dealing with a U.S. company.

Pros:

Configuration tools: ★★★★★ — truly excellent.

Customer service: good.

Post-Delivery Note:
I received 7 pages from FedEx containing invoices for tariffs due. Materials are on site, but the boxes have not yet been opened; I will review the contents in September.

Again, the misunderstanding was on my part for assuming the company was American. I don’t fault GlassSupply.com, but it would be more transparent if they removed the U.S. flag from their site (next to the Canadian flag) and clearly stated that they are a Canadian company exporting to the U.S.

Awesome Customer Service!! I purchased a large piece of rain glass that was custom made. The first attempt of shipping resulted in the glass breaking. That is when I found out they were shipping from Canada and I live in Arizona, USA. They (Susy) handled the issue with grace. I was given the choice to receive my money back or we could try again. Since I could not find this glass anywhere else, I asked them to try again. I received the piece of glass in perfect condition and it was exactly what I wanted. I found this company to be very professional and genuinely care for their customers. 10 out of 10 recommend!!

Terrible experience…Ordered a custom shower door. Product came from Canada and took quite some time to get to the US. For a product which was so expensive I would have expected a link to an install video or actual install directions which made sense. I am a very competent DIY person and in fact have been in construction for many years and the install directions were the worst. At the end of the day it took me well over two days to monkey with the install and I actually go more info from “YouTube University” than the manufacturer’s instructions. After watching three videos online I had an idea at how this product was to be installled. They also sent parts out which were unnecessary, and only added to the install confusion. I’d never purchase a product from this company in the future. Way too frustrating. No one ever called back from the service department on multiple occasions and was forced to talk to a sales person instead who really couldn’t answer my questions.

I found the customer service provided bty Shayla was excellent. And the product was of excellent quality.

Excellent glass railing product. The hardware is beautifully made and substantial! From beginning to end the project and support from Glass Supply was stellar. We had approximately 100 linear feet shipped from eastern Canada to Washington state with NO damage or missing pieces. The glass railing around our pool has held up to the high winds of eastern Washington with no problems. Highly recommend the product and Glass Supply!

Very poor customer service, waiting time for the order to complete are way beyond what was promised, still waiting and thing the whole company is a scam

Rather disappointed with this company, horrible customer service (Suzy) not very helpful and spent good money on something I ended up ditching, (twice). I suppose they are uninterested in small items and don't really care about client dissatisafction follow ups. Buying local was NOT a good experience.

Perfect job
Everyone loves my project

EXACTLY AS ORDERED, PACKAGED WELL, AND FITS PERFECTLY. DOESN'T GET MUCH BETTER THAN THIS! THANK YOU...

I ordered a piece of glass from Glassupply.com. No where on the website does it say how long it takes to deliver. After they received the order they emailed me back with a 4 week shipping time, not including in transient time. I can get the same piece of glass locally within 48 hours. I tried to cancel, immediately after receiving the delivery timeframe, and they said it was too late. Plan on waiting forever for your delivery.

From the beginning to end staff was there to help and guide me on choosing the right product. They provided excellent customer service that aided in my project being succes

We ordered frameless glass railings from Glassupply and we couldn't be happier with the end results. Their customer service was always quick to respond and the online ordering system was easy to use. Installation instructions were detailed, and the hardware is very high quality.

The packaging of the glass panels is excellent. Despite some apparent rough handling during transit, all of the glass arrived in perfect condition.

We wouldn't hesitate to recommend Glassupply to anyone.