glassupply.com Reviews 104

I ordered 2 small pieces of tempered glass that were no larger than medicine cabinet shelving. After 5 weeks, I still haven't received any idea of when they will ship. A customer representative indicated that they were transferred to the shipping department and that it would take 5-7 days to ship out. It's going on 3 weeks now and I still haven't received any shipping confirmation. I reiterate... we're talking about 2 pieces of glass measuring approximately 4" X 11"X 3/16".. the size of medicine cabinet shelving!

Order was shipped on time. One piece was incorrect and they corrected it and re-shipped the corrected piece quickly and without any hassle. We will definitely use them with future orders!

Placed a simple order for glass on 05/21/24 waited two months. Received an email 7/22/24 order was canceled. What a waste of time!!!

Very happy with our new deck railing. After taking some measurements we were quickly able to configure the railing on the Glassupply website. It's nice that everything can be done online. Only issue is that the carrier (Day & Ross) had issues unloading the glass panes and forgot to unload the spigots. Had to wait a few extra weeks while Susy at Glassupply tried to sort out the missing hardware with Day & Ross. She arranged to ship replacement spigots free of charge while she tried to locate the missing hardware with Day & Ross.
Glassupply gets 5 stars from me.
Day & Ross gets a big goose egg.

This company responded right away to my initial email question regarding code compliance. Follow-up emails were also answered within a day. The panels turned out great, and they are reasonably priced. I used spigots for hardware, and these were very durable and stylish. All told we are very happy with the final result.

Service professionnel et courtois .
Emballage protection parfaite et livraison rapide !

Je recommande leurs service !

There has been excellent customer service throughout my build. I initially emailed before construction began, asked the pre build questions, and it seemed I just had more and more questions as time went. The sales team was diligent with getting back to me, and continued to answer every question I threw out. Finally it was time to order. Order went smoothly, shipping did as well. Everything arrived in a timely manor! As a DIY, I was very appreciative throughout the process to have good support. After Installation was complete, I have gotten nothing but complements! It went together VERY well, and I am definitely a stickler for small details! My wife and I are extremely satisfied with the glass and hardware. I made the right choice on the company I chose. I would absolutely purchase again.
Thank you all.

Professional service.
Easy to deal with.
Great execution of work.

This company does everything 100%. The finished product is perfect, cut and designed as per the plan. The sales dept met all of our needs and was there for us on numerous inquiries to finalize our finished look. I would recommend this company for anyone looking to enhance the look of their home with glass railings!! Great job everyone!! Thank you Mark

Excellent CS...looking to replace a glass shelf in our credenza. Provided measurements, thickness and opted for the tempured bronze tint. I wanted a raw edge, they suggested bevelled since the shelf has exposed edge..raw is generally used for framing...so glad...this was pointed out...the shelves look amazing...I'd highly recommend them to friends or family looking for custom cut glass.

Thanks Susy.

Bill

Easy order on line and payment. order was received as promised shipped and well packaged along with perfect fit and finish. Will be using again the next time I need specialty glass!

I received my glass shelves today. They were packed amazingly well. I immediately got them unpacked and installed in my bookcase. They look great and fit perfectly

Ordering our custom sized wind screen was painless and easy. The Glass Supply team was helpful and met our needs. Materials arrived packaged and protected with all parts and pieces ready for install. Install was simple and final product turned out great.
Thank you Glass Supply for your support and expertise.

Excellent product and excellent customer service.

I ordered a glass replacement for my garage door. It said it would take 4 weeks and it's been 6 weeks and nothing. I call customer service and they said it's been delivered but maybe it feels through the cracks. Fell through the cracks? What kind of scam company is this?? Waste of time and money. I do not recommend anyone buy from this "supplier".

Great service. We had an odd shaped glass that we needed. Got great customer support from Richard on how to measure.and all specifications. Was straight forward to install and fits perfectly. Prices were very reasonable as well
Highly recommend

Great support figuring out a rather unconventional shower set up. Delivery to rural BC took a little longer and the very large and heavy package was slightly damaged (the glass panels were unharmed) and some hardware was missing. We had great support from production and shipping to receive the missing pieces. Install was straight forward and we're very happy with the finished set up.

Great products and great people!
I would buy from them again and again.
I highly recommend Glassupply.com

Shipped earlier than estimated, well packaged with easily recycled materials.
Great customer service with quick response times.
FedEx mis-handled one delivery and Glassupply found the item, reshipped it at no additional charge!

We had to rebuild an outside deck and at the same time meet in-ground pool fencing regulations. We decided on a glass fence and after researching suppliers we found Glassupply. We were lucky we did. Every part of the customer experience was great from sales to delivery and post sale customer care, all top notch. We highly recommend them.