Gleeson Homes Reviews 

Manish was an exceptional sales reps. We spoke as if we’ve known ourselves for a long time. He was just amazing all through the process.

As a first time buyers we have lots of questions and concerns ,which is been addressed promptly especially I would like to mention Mauricia our sales executive..She is making our journey towards our first home much easier..It is really appreciable her communication and professionalism.So far everything is going well.thankyou gleeson team

Our sales advisor Mauricia Shea has been amazing from the beginning of our journey with Gleeson.
As a first time buyer she’s made it seamless and easy to follow and always been just a call / email away with any queries I’ve had and no question is too silly!
Thank you Mauricia for all your support, we can’t wait for our home to be ready!

It has been a great experience all the way, from purchasing with Allison's help, Dani doing the house walk while handing over the keys, and Allan and Gavin sorting out small snags around the house, with the help of their team on site.
The house is of great quality, way better than previous new houses I had. After moving in, and sorting out flooring and decoration, it really is spotless.

From walking into the office to enquire about mine and my partners first house together Dani was amazing! She’s so bubbly and friendly but also very professional at her job, she made us feel very welcome and has being so helpful with everything as we didn’t have a clue, she let us look round the show homes and made sure any questions were answered, can’t wait to finalise everything with dani! She’s a credit to gleesons!

We had a very smooth experience buying our new home at Bracken Park. Stella was lovely and helped us to understand the process and was very patient with our inexperience! So far we are loving our home and the very few snags we’ve spotted have been dealt with efficiently by Rick and the team.

Stella was absolutely incredible throughout our entire home buying journey. From the very first conversation to the final closing, she guided us with professionalism, patience, and genuine care. Buying a home can be overwhelming, but Stella made every step feel clear and manageable. She was always available to answer our questions, explain the details, and reassure us when things felt stressful. I would recommend her with everything!

Angie did a fantastic job with our home demonstration. She was thorough, knowledgeable, and incredibly patient while walking us through every feature of our new home. She explained everything clearly, from basic maintenance tips to the more detailed systems, making sure we felt comfortable and informed. I too would recommend her!

Tees Valley Tyne and Wear customer service is so bad. Ive been chasing up problems I’ve had for years. To then be told the problems were never reported. I then found the email trail from my side and email responses from the company. Sent this in and shock there’s no response. I’ve rang multiple times and get no further. Who else can I complain to
Do not give a generic response saying email customer support. She’s useless and all she could say was they don’t loose emails when on a email from Gleeson they said there wasn’t any evidence. When evidence was sent in it all goes quiet

I was kept informed at every step of the process of buying my home with Gleeson. Nothing has been too much trouble and I have genuinely felt like a valued customer throughout.
Stella has answered all of my queries and made sure I was happy throughout the journey. Site manager Rick provided the home demo and has been available for any queries.
Snags are actioned straight away.
Despite practically living on the edge of the building site, the area is kept surprisingly clean as it could be.
I adore my new home and want to thank Stella, Rick and the whole team for what has so far been an exceptional service.

Avoid these cowboys at all costs total scammers

What an awesome journey it has been with the Gleeson team. Great communication, very warm and friendly staff and above all, very helpful. Angela and Cheryl, thank you so very much!

Very good team on board. Kept informed and happy to answer any questions anytime. Angela and Cheryl have gone above and beyond to ensure we are having a great journey. Thank you Gleesons!

Liam Connolly, at the shorelands kept me fully informed from day 1 of purchase, he positively helped when I had queries or difficulties, on moving day he met with me and the building manager to inspect the properties was polite respectful and punctual.

We cannot commend Karen the Sales Advisor at Mynster View enough for the warmth professionalism sh9wn to us today. From the detailed information regarding the development the individual plots to the wider surrounding area. This combined with the apparent high build quality and the setting of the development has resulted in our reservation for a property being placed today

Stella and Angie were absolutely amazing helping my wife and I with our new home search. They were so patient, polite, and lovely throughout the whole process — always happy to answer questions and support us. Their outstanding service made a stressful experience much easier and we couldn’t recommend them more!

Pleased to note that I had a positive experience as a first time buyer at Firbeck Fields, it was a smooth sailing process thanks to Sue the sales executive who was professional and helpful with providing important information. I had a home demonstration with Darren French and he explained the practical bits. I completed within 4 weeks and I'm currently enjoying my new home.

I visited Gosberton site for a viewing. Which was arranged by Marilyn, she was off the day I traveled from Oxford she arranged for her manager Lucy to meet me there.
Lucy was very welcoming and explained the site and availability of houses that I was interested in. Unfortunately it wasn’t suitable for me and my family.
The welcome and phone conversations were very professional and friendly. Thank you x

I’m extremely disappointed with the after-sales customer service from Glesson Homes at the Safari development. Since completion, communication has been poor, ineffective, and frustratingly slow.
I raised a report asking a very basic and reasonable question: why is communication so poor when an issue is logged? There has been little to no meaningful feedback, no clear updates, and no sense of urgency. Correspondence feels one-sided, with homeowners left chasing for answers.
A key issue is the garden turf, which was included as part of the contract. It has now been over six weeks since completion, and the turf is still not done. Despite repeated queries asking when the turf will be completed, there has been no clear timeline provided. It feels as though we are expected to wait until it is simply convenient for Glesson Homes to fulfil their contractual obligations.
For a new-build home, this level of after-sales service is unacceptable. Customers should not have to repeatedly chase basic works or be left in the dark with vague or no responses. Glesson Homes seriously needs to improve their communication, accountability, and respect for homeowners once contracts are signed and completion has taken place.

Lamentable customer care when you want something put right. They only correct issues if they can attribute the fault to a sub contractor, I.e no cost to Gleeson. They put profit before customer, & speak untruths. Workmanship usually shoddy. Site managers not managing sub contract work.

Marilyn the sales advisor at Saddlers
Fields Gosberton has been very
helpful in answering all my questions about the shared ownership bungalow. She also went a step further in finding out about public
transport and shopping in the area
and I thank her for that.