Globalstay Reviews 116

Malicious and greedy company.

We were charged for fees that were not listed on the information page. Customer service does not care for the customer.

Hello

On Thursday Nov 2,2023 I was booked in a condo at 12 York St.   in Toronto with 5 of my friends through your company.  

We arrived by train at approximately 3 pm ( check in time). We followed the instructions to access our key in the locked key box cafe.  We proceeded to the elevator with all our luggage only to find out the key fob didn’t work.  We spoke with the security staff who informed us to contact the owner.  Of course we did not know the owner.  So we contacted a number on the reservation.  The gentleman on the phone said he would contact the owner and get back to us.   He did not get back to us so we contacted him again.  He stated that the owner was on his way to resolve the problem.  This is the number we called 1 (647) 494-8715.  After an hour of sitting in the lobby with all our luggage still no one showed up.  We called again.   Again we were told he would be there.  Another 20 minutes passed and nothing.  We called again but now we have no answer.  

We then called another support number +1 (866) 739-8212. They attempted several times to contact the management of the condo to no avail.  We asked security to let us talk to management.  While security was on the phone with management they told us that this was a fraudulent transaction and we were to call the police.  They said the owner said her apartment was not rented out.
So we were working with the other support team to find us another accommodation.  I can’t stress enough how stressful this situation was.  

 Approximately an hour later the security came to us and said we can go to the apartment but they would have to buzz us in and out .   We went up to the apartment.  We have now missed our dinner reservations and are late for the concert we came to Toronto for.   We have spent 2 1/2 hours in the lobby .   We definitely were not getting the help we should have .

We were not feeling comfortable at all with this situation.  We didn’t know if we were really to be there or were we trespassing.    After numerous calls to this support team we asked them to find us a new place to stay for Friday night.  It now is 7 pm and we had nowhere else to stay for the night so we decided we would stay in the apartment until morning then hopefully have new accommodations for the remainder of our stay.

We left the apartment to go to the concert ( late) with no dinner.   Obviously this had a negative effect on us enjoying our concert.  The support team had found us new accommodation ( see attached)   We stopped on our way to the concert only to find out there was a problem there as well. They had the wrong room booked and management did not have the correct keys.

We proceeded to the concert and had my friends daughter a travel agent working on this situation while we were at the concert.

During the concert we received 2 phone calls from unknown number.  My friend answered but said I’m sorry I can’t hear you  and hung up    She then received a text telling us we had to leave the apartment. Needless to say this interaction was not pleasant nor professional.  It caused us a great amount of stress .  We left the concert to call this number back.  Owner? Manager?  Who knew who he was ??????    He was beyond rude to us when we called back.   

At that moment we knew we would not be staying at this condo.  So for the remainder of the concert we worked at finding 3 hotel rooms for the night.  We were not sure we would even be allowed to return to get our luggage.

We returned to the condo and security did allow us to enter to retrieve our luggage.   This is at midnight.

This experience  was a complete disaster.  First I would like an explanation how this could have ever happened.  And second how do you plan on resolving this issue for us? I have had no response from global stays

Dishonest and Greedy.
We had so many problems with our stay including feces in our bed sheets. 3 towels for 5 guests, no soap or shampoo for the showers, no laundry detergent, no hair dryer or iron, cooktop and hood fan did not work, many outlets did not work, the kitchen cooking equipment was less than basic. We contacted them many times during our stay and nothin was done. The company is now charging us for damage that we did not cause and planted a bag of garbage in the garage and is deducting money from our security deposit.

On Expedia they claim to allow pets. In reality they do not. Their customer service is clearly managed overseas by people who don't really understand English. 5 back and forth emails, 5 different people, not one of whom answered the previous email adequately. I can imagine that often, if not a majority of the time, people stay at one of their places without major issues. They have decent ratings on Expedia. But I can also attest to the crappy customer service and think you should pay attention to all the bad reviews if you think any of those issues might be relevant for you. They also have a shady check-in and deposit process. Avoid the trouble if anything else is similarly priced.

Do NOT book with global stay! We booked a two night stay in Calgary via hotels.com website. As there is no front desk, the listing states you will receive check in information within 48 hours of your stay (address and smart lock code). We are 12 hours from departing and have not been provided check in information. They are now demanding a $500 security deposit that they will hold onto for 14 days after check out. Nowhere in the listing does it state they will hold this deposit for 2 weeks. The norm would be any security hold is lifted immediately upon checkout. Any deviances from the normal process should be clearly identified in the listing. The customer only learns about this 14 day hold through messaging with the property AFTER they have already received your payment. We have made multiple attempts to cancel our booking, both directly with the property as well as with assistance from hotels.com agents. Globalstay will will not provide a refund. We are now forced to book and pay for an additional different hotel, as globalstay is refusing to provide access to the suite that we have prepaid for.
Hotels.com states it’s out of their hands.

I'm reporting on my recent stay in Calgary, on Booking.com. I never received check-in information. And coupled with an unknown problem accessing the Web an phone service, it turned into a three hour nightmare in the dark, in the cold.

I was extremely lucky that the nighttime security guard is intelligent, professional and sympathetic. Otherwise, I would've been sleeping in my rental car. I was somewhat surprised that I was at least able to text someone, either from Booking.com, or from the property - not sure which. But the on-site security guard was able to get me access to wi-fi in the apartment, and work out the access to the apartment.

The apartment itself, needed some attention, starting with the scary carpet. It's probably beyond a professional shampooing. Same for the scary bathroom.

Oh, and I never did get any check-in instrux. Don't think I'll be staying with Global STAY in the future.

I would give a score of a zero as globalstay Toronto is a scam. You pay in full and the day you need to check in they as for more money to be paid by PayPal. Total scam. Stay away from this organization

2 weeks later they've now st me disgusting pictures trying to say I damaged things!!!
EDIT: They just sent me an email threatening me! Claimed I was lying and being impolite. I have my emails and nothing is rude or impolite, it's all factual and truth but they literally just "advised me to be polite". Not sure what they're talking about. I'm happy to show emails..nothing rude just facts.

First things first their customer service is beyond bad! Customer Service may have gotten them a much better rating as I understand things go wrong sometimes, but if you have a company that makes as many mistakes as this one, you really want GOOD customer service. These people at this place only make matters WORSE. It is so obvious that they just do not care. Poor people probably paid minimum wage to deal with upset customers. This company is obviously one of those that one they get your money they know you are stuck because you are travelling and that is it to them. They definitely ARE NOT looking for repeat business!
My first issue arose the second I arrived. Instead of forking over the $30 to get a place to leave the key inside the building for people, they put a lock box on the bicycle racks outside of the bank. After 40 minutes of trying to figure it out finally found it all the while listening to homeless street people scream obscenities at me The box is so old it took 9 tries before it would pop open and give me the key!
The stuff they sent me pre arrival said parking was $20 a day. Yesterday cost me $40, tonight the signs say $25, goodness knows what it'll be on the weekend.
Then we get to the apartment itself. First thing, yes there is a tv but unless you bring hookups for your computer or chromecast you won't be watching any tv as it is not a smart tv and is hooked up to absolutely NOTHING!
Wifi has no notes about it anywhere, so I simply looked at the back to get the password. Well they've changed it but don't mention it to you ANYWHERE! This involved yet another EMAIL because the phone numbers listed just go to voicemail and never pick up or call you back.
I literally had enough toilet paper to go pee one time. I'm here for 4 days.
The tub had not been cleaned, there were gobs of soap on the handles. It literally looked like someone had jerked onto it!!!
I have 2 more nights here and frankly am very worried about being walked in on or having people show up and ask me to leave as they have not done things legally for this apartment and there are signs EVERYWHERE saying short stay rentals are not allowed and are in fact ILLEGAL, the way they've chosen to do them.
I have no idea how this place continues to operate with it's horrific management!
When you pay what I paid and you are putting in 13 hour days for classes you really don't want to have to deal with this kind of garbage from a company that is supposed to deal in HOSPITALITY! 'm not sure they even know the meaning of that work ad they definitely do not know the meaning of customer service.

I use Airbnb normally, this time I went through Expedia. I will never use Expedia again after this experience. At least Airbnb helps you out if something goes wrong. Unfortunately, the way I did it this time, going through Expedia left me with no one to go to but these people, who do not care once they have your money and will simply leave you in a crappy position because they can not bother to do things right
3RD EDIT
So parking last night was not $25 as I thought it would be it was $39. So literally parking has been double what they quoted me before arrival every night.

Save yourself huge disappointment and rent somewhere else.
Myself and a group of friends rented this place for a long weekend in late September. We have rented MANY places for our large group in the past and have never had any issue… until this rental with Global Stay.
They were great with responses at the start and were always quick to answer emails or a phone call. They asked for a $1000 deposit for the stay (through credit card) which is normal for high end rentals.
I had asked three weeks before our stay for the hot tub and heated pool (which they say is heated until October) to be turned up and for a late checkout. They told me to call them and ask for the check-out when we arrived and that both the pool and hot tub would be hot.
When we arrived at 5:00 (for our check-in time) we did not have any code or instructions. I called – there was no answer. They called me back about 20 minutes after (20 minutes late to our check-in) with instructions.
We got inside and immediately checked the pool and hot tub – both cold. We turned up the hot-tub and called about the pool We were told that they would contact the owner to turn the pool up and that I did not have to call them back. At 11:00 p.m. that night they emailed me and told me that the heater was broken, and the pool would be cold our entire stay. This is where the stay started to get worse.
They had 4 rolls of toilet paper for 12 guests for 3 nights, and one roll of paper towel. The “clean” towels were all in the washing machine and dryer upon arrival. EVERY door in the kitchen was broken upon arrival, and there were no garbage bags. Several lights were burnt out with no available replacements. The upstairs room was boiling hot and smelled so bad of wet dog that it was almost unusable. The chairs were ripped and stained. The floors were sticky and dirty with no broom or mop or cleaning solution. The one shower door leaked causing puddles on the floor, the second shower drain was plugged, and the cold did not work so you were scalded the whole time, and the third shower had no hot water, only cold.
There were cigarette butts and half smoked joints left everywhere outside. There was illegal dangerous wiring in the pantry. The mini fridge in the master bedroom was moldy. The drawers were full of unusable crap, and there were dishes left in the dishwasher. The mat in the kitchen was so dirty that it was crispy and stuck to the floor. The list could go on and on, honestly but let’s get to the biggest issue.
We decided to make the best of it – or at least try to.
We called the Saturday (Monday checkout) and asked for a late checkout. They said to call Sunday and asked. We called Sunday and asked they didn’t respond. We called early Monday and they said, “We have other people checking in tonight you cant have a late checkout”. We checked out and I called Tuesday and asked when I would be getting my damage deposit. They told me by Friday.
Friday came and went – no deposit. I called them and they said in a few days. A few days went by and there was nothing. On the Thursday – 10 days after my checkout- they sent me an email saying that we have damaged their WiFi door lock as it was no longer working and they would be keeping $450. I told them that we did Not damage this lock – how was the even possible? Let me be clear, the lock was not visibly damaged at all (they send me photos), so their claim is that I damaged the software?
I have since called and they will no longer answer my calls. I have emailed and they will not answer my emails. I have contacted the better business bureau, started a dispute with my bank, will be filing a police report, and contacted a small claims lawyer. If you do some digging on this company they have lot’s of fraud reports of them keeping your damage deposit for things you did NOT break.
SAVE YOURSELF THE HEADACHE AND BOOK WITH ANYONE ELSE.

We rented a very nice 5 bedroom town house that was advertised to handle up to 20PP. We only had 10 people. From the moment we checked in we started calling and emailing them. Not enough glasses, coffee cups, dishes, no way to serve or prepare food, 3 VERY small frying pans for 2 eggs!, no bath tub pug, No trash pick up or anywhere to legally put your trash...THEN the jacuzzi was not treated and started to turn green in about 4 days with only 3 people using the tub. ABSOLUTELY NO RESPONSE from multiple calls and emails. THEN they charged us almost our whole security deposit for a dirty jacuzzi and broken vacuum plug....WE NEVER SAW A VACUUM, let alone broke one! THIS IS A HORRIBLE COMPANY TO DEAL WITH.

We recently stayed in canada and lake ontario in one of their properties. Charge thirty dollars for trash that we did not leave. condo had a dog smell.. Mattresses were horrible traffic was so loud. They sent fraudulent pictures of two trash bags in The condo. We only used white and put them all in the garage in trash cans. Recent two pictures of two black bags. Watch your deposit.

Bad, unreliable, not recommended.
Unfortunately everything different than booked the standard not as promised, the apartment was not the one I booked.. I emailed them to ask if I could check in a little earlier, but there never answer. When I arrived in Toronto wanted to move into apartment at 2:45 instead of 3, I was completely taken aback. I opened door the cleaning lady was lying on the sofa when I asked if I could move into the room she no speak english, made clear to me that I couldn't come in until 3, she continue to rest.
After check-in, I discovered various defects and emailed them. Even I had phone numbers, no one at the agency could ever be reached. I was told about the defects that they noted them, the biggest joke that drain in the bathroom was blocked on this point replied that I should take care of it myself, as if I had the time, tools, desire to do so do work and take care of it.
The best is yet to come after checking out on September 24th, I contacted them several times asked if everything was OK, the answers always positive, I then waited my deposit and also asked a few times when it would be paid, answer was that this will be done automatically after 7 days. Now after a good 10 days receive email from them and they claim that I have left damage although this was not the case. I recorded existing damage during check in and sent it to. It's a shame that I have to deal with things like this. There are always people who try to rip you off.
On the whole, never book this agency and its apartments again, I am not the only one who rates this way, be careful with this agency. Completely untrustworthy and not recommended.

If I could give it 0 stars I would. Outrageous deposits to stay for 1 night. Horrible customer service, staff do not care about helping you at all. Do not stay with Global stay.

Review of GLOBAL-STAY.COM
• GREAT APARTMENT, BUT COULD BE CLEANER AND EASIER TO ACCESS
• POOR MANAGEMENT, NO SUPPORT, NO RESPONSES TO COMMUNICATIONS.
• AVOID Global-Stay.com , Canada, THEY DO NOT REFUND FULL SECURITY DEPOSIT OR REPLY TO COMMUNICATIONS
• NO CHECK-IN INVENTORY….BEWARE
Nice to have a spacious apartment with 2 bathrooms (four senior adults in attendance); great views as we were on the 27th floor near the stadium for the Stampede in Calgary, Canada; easy walk to downtown, about 20 mins.
Disappointed, angry, frustrated – NOT HAPPY- with……
1. Directions prior to arrival – sent us to the wrong Apartment Block. This is despite asking for checking in details before we left Sydney, Australia. These did not arrive till the day before we arrived at the facility (about 18 days later). Very difficult to get in the correct apartment.
2. Found Apartment eventually – NOT very clean, dusty and oven not the cleanest, balcony door does not lock. No check-in inventory.
3. NOW in dispute over broken chair, which we found on arrival – Global-Stay.com is blaming us although we have provided photo evidence and four witnesses to the fact that it was found on arrival. No replies to at least 3 calls, 7 emails, 1 WhatsApp, Website alert. Global-Stay.com has not returned $200CAD of the Security Deposit ($500CAD).
BE AWARE – INSIST ON A CHECK-INVENTORY….