Globe Life Reviews 

This company got a free 53.00 by double billing me in the same month. And it will be a hassle to get the refund. I just dont understand how they can do this and then make it a lot of red tape to get back. Thanks Globe Life for making me short on a bill for an unauthorized payment.

I contacted that website, turned away because i have to show proof, but another rep could clearly see it was debited twice It's ok because i will dispute the transaction with my bank.

Very satisfied c
with customer service representative. He was able to resolve issue and updated my information as needed.

After 3 phone calls and 4 emails to close my policy and stop the auto payments they have not done so and not refunded me my money. Plus after 3 requests no supervisor has called me back as promised. I am now disputing the charges and likely have to close the account.

After being transferred 3 times, and having to answer many ID questions each time, i reached the right person.
I wanted to cancel my policy. She disconnected my call.

Submit information and get emails back asking for the exact same information that was in the original email. Not an easy process.

Wonderful company

My question was answered promptly and accurately.
I'm not positive on the date. Maybe on June 3.

Prior to calling, I went on the website to try and update my address. I could change a phone number or an email but not my mailing address. I looked everywhere. So, Monday morning I call to get the address changed. The agent immediately tells me I could have done this on the website. I responded that, no, I can't. I already tried. She then starts talking over me. I tell her again I need to change the address on my two policies. She's rude this entire time. She updates the first policy and tries to end the call. I stop her and let her know I need the other policy updated also. She says she already did - without letting me know. A little positive communication goes a long way in leaving a positive impression!

Globe life advertises no health questions. That is a COMPLETE lie!!! I applied for $10,000.00 for burial and was soon getting a call asking my life health history. Being in law enforcement before disabled I knew this was a HIPPA violation. 10 years in jail and/or $10,000.00 fine. There was no HIPPA clause related. I told the Philippine call center girl and all she said was “well you don’t have to answer”. Globe life allows criminal activity! It is your choice.

BEWARE BUYERS READ THE FINE PRINT..They tell me my first month of insurance was $1 they charged my bank account the full $18.65 when I realized how much they were going to charge me a couple years down the line I tried to cancel they already took the payment then they tell me I have to go through a big ordeal to do it in writing for $18 after 2 weeks had passed and I made three phone calls before the final phone call told me about doing it and writing the first two Representatives apparently didn't know their jobs. Then they tell me to contact them after I did this review I sent an email with no reply does not Shock Me.. two weeks later have edited this review two more times still no reply way to go Globe Life

Globe life is constantly saying reach out via email on my review but each time they never reply back or call and that’s because it’s a scam this insurance company isn’t straightforward at all and once customers find out they are being scammed/tricked into something they didn’t agree to they just never respond or refuse to give you a straightforward answer! Globe life you have my phone number and email so please reach out I’m tired of this company telling me to reach out and I’m not getting any response back!!! BBB IS NEXT!

The first time I talked to a man who kept trying to sell me more insurance that I didn't want instead of helping me resolve my problem. He finally told me that I needed to talk to someone in finance or customer service, gave me a phone number, and told me I didn't need the policy numbers. When I called the number and pressed the number I was told to, the call was hung up the first day. The second day I called, I pressed # several times until I was put through to a person. The lady I talked to then was extremely nice and helpful. She did everything I needed her to. I am thankful that you have some staff that are very capable and care about servicing your customers.

As a long time customer of Globe Life, I have always received excellent customer service. The agent that helped me with another issue was professionally done. Helpful and friendly, a plus. Thank you so much.

The young girl seemed indecisive regarding my question.I tried to ask it in ways she would understand but, I'm still not sure she understood. I will call again hoping to get someone who may know exactly what I'm asking and may be able to answer the question.

Customer service lady was very nice and my question was answered, I had overpaid and the over payment was solved. Today I got my overpayment back in check form very promptly. I have always gotten good response from the people that I have talked to on the telephone.

My experience so far is mixed due to technical difficulties in accessing and retrieving copies of pages in the claim form I need to sign before my claim can be processed. Your people were very pleasant and helpful but only on the third call, which was initiated by them because I had not yet completed my claim, did your staff offer to mail me what I must sign. I will sign and return promptly with my brother’s death certificate promptly. Only when I receive the bequest will I be able to tell you how satisfied I am. So far, pretty good.

I have multiple policies with Globe Life and never once had an issue they couldn't resolve. Thank you