Globe Life Reviews 

Excellent customer service. Paid without any issues

I have 4 policies with this company. Unfortunately I have lost my job and when i called to cancel and get my money back from my premiums, i was informed that i had to have the policy for 25 years. 1 I have never used them, 2 when the lady that signed us up at the fire department she stated after a year that money would be available to us if we ever had to cancel the policies. They own me a lot of money and refuse to give it back. They clam to give it back if you never utilize it. Which is bs. Don’t get roped into this lie.

Update. 06/23/2026 So called customer service and they gave me the royal run around. Basically, saying they were going to keep my money if i cancelled my policies. Refused to work anything out.

I have worked hard to maintain junk mail free . The first thing they did was sell my address. It was just days after i first interacted with them before i started getting junk mail envelopes from assorted suspicious co.s. Then they denied me after skimming a ton of honest answers to very long range and personal medical questions out of me. The reps were slow and more or less unfamiliar with the system

Trust worthy, service great and dependable, reasonable insurance for my great grand children for years to come .

I dislike constantly inputting routing number every payment. Other than that love the website.

Took care of business fast.Excellent service

I had a day set for auto pay and it was a day later. That messes up my pay.

I was given the incorrect information regarding a change in the policy. I have 5 policies with this company and never had to contact them for any changes and hope that I don't need to anymore. It took time to correct the situation and a lot of it was unnecessary. Their employees should know what information to give to the customer.

Your representative was very helpful in helping me with my particular situation !

I would give them zero stars but I have to give them one star. Uncle had a policy and passed. They are not paying the amount of the policy and want to tell why. I have called and sent emails.

I usually do everything on the website and I find it to be very easy to make payments or paid-to dates for my insurance policies.

Good customer service over the phone. My questions get answered and any issues I have get resolved .

I try to ask questions, with this agent and sometimes I had to repeat my questions to him because he's not listening to my questions or he is trying to understand my language. I know you hire people from other countries, because the pay is cheaper, but you need to get people to understand the problems. I need to send paperwork back with correct information. That you need to fix again with my policy. I sent this in the past, but they couldn't find my paperwork from the court. This contains with my beneficiary changes. Second time around.

Not happy. These policy I have are a joke. I have spent more than worth and if I cancel and go some were else I lose over 12,000.00. I am reporting you. You take advantage of seniors. You should tell upfront that you are a scam.

Getting through to this company, regardless of whether you call first thing in the AM on a Tuesday or end of day on a Thursday, the hold times are ridiculously long. That would not be an issue if the customer service reps were helpful and courteous, which has been a rarity since I have become payer on the policy. Getting correct and helpful, explanatory answers is next to impossible with most of your representatives.

Second and most pressing detail here is I can go ahead and make a payment via telephone, but everytime I try to set up an account online as is encouraged to do by your rude and unhelpful employees, I am told my account doesn't exist. HOW does my account not exist?! You literally just took my $ for a payment.

This is a sheisty company. I wouldn't do business with you people at all if my guardian hadn't already set this up for me decades ago.

Globe Life is patient with me and has always offered me exceptional deals over the course of years. I complete all my transactions online and have not had a single problem with paying or adding more insurance. It is a lot easier then people think, even for those over 40.

I was able to login and pay my premiums that were due, with no problem.

Old outdated method of doing business. They flood my mailbox with tons of junk mail which is labeled with lies, that the mail inside is important. I’m in a good mood today, they should get 1 star.

I had policies through Globe Life since my kids were very small. When they left home, I gave them their policies and asked them to keep them up. Did they? No idea. But I have kept the policy on my daughter, as I know she wouldn't do it. Have recently purchased policies for my three grt grandchildren. Hopefully, when I am gone their parents will continue to keep those policies current. I give Glove Life a very high recommendation.

This company got a free 53.00 by double billing me in the same month. And it will be a hassle to get the refund. I just dont understand how they can do this and then make it a lot of red tape to get back. Thanks Globe Life for making me short on a bill for an unauthorized payment.

I contacted that website, turned away because i have to show proof, but another rep could clearly see it was debited twice It's ok because i will dispute the transaction with my bank.