GLS Reviews 129

package arrived with box 50% pressured down, they managed to break a metal welding point.

that alone has to give em a medal.

but wait, there was more:
1. they just couldnt be bothered to deliver, then they placed the package at a package shop in another part of the city.
2. they where already late by a week when the package arrived at that shop.

GLS driver left parcel on the street in front of the gate to the house driveway rather than open the door in the fence next to the gate and bring parcel to front porch as all other deliveries drivers do fortunately I heard car leaving and picked up the parcel rather than let random passerby to pick it from the street for him/herself.

Worst experience ever. The driver stole the package and the shipping company is saying they cannot do anything about it. Very much a scam of a business

4.10.26
Two items ordered are not delivered to my residence as reported by GLS delivery drivers. After I submitted complaints to GLS, I received a phone call from a representative who says the drivers reported both items were delivered, yet no photos are uploaded evidencing delivery was made to my residence! These are items ordered through my Medicare Advantage provider who now contracts with Medline for OTC purchases, and Medline contracts with GLS to deliver these items.
Delivery drivers either delivered my items to incorrect residences or stole them!

I have used GLS since before they were GLS (they used to called GSO, Golden State Overnight). They used to be a low cost option for overnight delivery and had convenient dropbox locations with later pick up times (some locations had 7-8pm pickup times). Since about a year or 2 ago, that all changed. 2 dropboxes around my area were removed and the pick up times are all 5pm now. The cost went up by a bit, but not enough for me to switch to UPS or Fedex. I stuck with GLS because I'm a small business owner trying to keep shipping costs down and don't have that many overnight shipping. Lately, though, using GLS has been a nightmare. Their contracted courier is supposed to pick up daily at every dropbox but they do not. They often don't visit the dropbox near my office until 2 or 3 days later, which defeats the purpose of overnight shipping. I would have to contact customer service each time to "open an inquiry" and even then, I don't get an answer until 2 days later. This has happened 4 out of the last 5 times I've shipped with GLS. I'm surprised they are still in business considering Fedex now has flat rate shipping that is very competitive in pricing. As I type this, I have 2 missing packages that I personally dropped off 2 days ago and GLS still cannot give me an answer.

Just ordered another package from someone and they failed to deliver yet again, after already providing them with the information last time they failed. This is the most high maintenance company and without a doubt the worst customer service imaginable. Theyre also just bad at delivering packages. Avoid them at all costs nothing good comes from their shit services and shit employees

Even one star is too much. No one comes to deliver and they blame us, saying no one is home so the package went back.

I would not recommend this courier service to anyone.
I am in an emergency situation I paid extra for over night delivery and they did not deliver anything till now. It's been a week.

And everything I mail them, they say its my fault.
And they don't even know the spelling of sorry.
Shittiest service ever I have seen

Never showed up to pick up packages. Was told they don’t know why they never came. Can’t talk to supervisor. Rude people on the phone . Sat home all day for nothing and now again tomorrow.stay away from this company

They are all lazy, all drivers, for three days now do not want to take the 20 + boxes.

Management is no better, not enforcing them to do the job they are paid for.

The other day had one driver to pick up two small boxes and ask a femal to pike up the other box and bring it to his vehical

stay away from this company !

Being a subcontractor with this company that guy owns the contract makes to screwed the drivers out of pay because of that’s so total all the packages one stop is considered one delivery and short payment on the paycheck on top of it

Absolutely pathetic! Continues disappointment for this supposedly top rated currier! They are a joke losing packages all the time then delivering them days-weeks after damaged or they say no one was there to sign yet you take the day off work to receive the packages and no one knocked on your house door.

I live in an apartment with a mail room open until 8pm on friday. On Friday at 5pm they claimed "DEL ATTEMPTED - RCPNT NOT HOME". Then they returned my packaged.

Worst experience ever!!! I scheduled my package to arrive between 3-7pm so I can make sure I'm home. 3 days in a row, I get emails stating the delivery attempt failed @ 8:15, 10:25, and 11:24. Well, yeah dumbass!! That's why I scheduled a time slot. Then, 6 different customer service reps. On the 4th day after scheduled, a rep told me my package was out for delivery @ 15:45. At 18:40, I called back, and a new rep told me me package never went out for delivery today. WTF!!! Then, placed me on hold so he could check with dispatch. After 20 min, the rep was unable to get ahold of dispatch. Another WTF!!! So, I guess we'll see if I get it tomorrow?? Not holding my breath!! GLS is the worst shipping Co. EVER!!!

Terrible experience. Had a package from road runners that couldn't be delivered because of a security code, and heard nothing from them about the delivery failures. I called requesting to have the package be left on my apartment doorstep, and then the driver says that they can't enter because of a non-existent gate. Now my package is being returned to sender, and if I can get it intercepted, I have to pick up at a facility an hour away.

If AI slop was a company. The package was delivered 3 days late to a locker that nobody at the address has ever heard of. I contacted the company and got two different locations on a map, neither of which lines up with either the address given or another other establishment that would host a locker. On top of that, the english wording on their website in the EU sounds like it was translated by a primitive version of google translate - their updates makes zero sense and contradict themselves in the very same sentence. It's worth it to pay a little more for any other delivery service available.

I order a lot of product from Tackle Warehouse. Sometimes they use GLS and I’ve implored them to not use GLS. My main complaint is that parcels sit in their sortation depots for days to over a week. (Kent, WA) That’s not acceptable. I know it’s not a perfect world but Brown and FedEx are far superior.

Update:
My package moved from Kent to Seattle WA on 2/27/26 as of today 3/3/26 it’s still in Seattle. Right now it’s 10 days at sortation/distribution. Tackle Warehouse has resent this order via UPS/Fedex 2nd day air.

Worst shipping company ever package goes back and forth between to depots or what ever they call there spots and now aweek late and still dont have my package if ur buying something and they use this company dont order it

This shipping company is possibly the worst shipping company available. There are hundreds of online reviews which are identical, all of which report the same issue, which is that deliveries never happen while insanely inaccurate reasons for missing deliveries are posted on their tracking portal. In our case, as with so many other customers, their portal kept us waiting all day for a delivery and finally stated "delivery could not be made due to closed road." This is absolutely untrue, and this is their standard operating procedure. This report will be submitted to Grandin Road along with a request that their contract be ended. If you order items from any company using this service, save yourself the trouble and cancel the order.

My delivery should have arrived Friday 2/6, then on 2/7, and now it's 2/9 at 4:pm and GLS/Mountain View dispatch is telling me that the driver attempted delivery at 11:47am today. According to the driver, we were closed today.

I let dispatch know that my store is open 7 days a week and the store was not closed today for any reasons.

After holding for dispatch for 15 minutes, I was put into a survey queue, which would not allow me to select the lowest rating. Afterward, the call was disconnected.

See previous rating dated March 11, 2025.

Didn't receive my package never