Recently bit the bullet and ditched the copper wires in favour of FTTP with GoFibre. No regrets whatsoever - efficient installation, working straight out of the box and effective and friendly custom... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I filled in an online form and immediately got a call about my enquiry from the customer service department. The call handler was knowledgeable and helpful and answered all my questions competently. T... Toon meer
Bedrijf heeft geantwoord
I am so impressed with the service I received from Go Fibre. I had a call to discuss changing my broadband, the person I spoke to was Saul Woehrling. Saul was very clear about what was on offer. He... Toon meer
Bedrijf heeft geantwoord
Lee was brilliant advising on packages and switching credit as i am in contract with present company so go fibre pay the termination costs, and 5 month free too.... Canny beat that!!! All went well... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We're a Scottish, local, independent broadband provider focused on delivering amazing connectivity to local towns and villages via our state-of-the-art ultra-fast full fibre broadband network. GoFibre is now available to over 120,000 homes and businesses in more than 40 locations across Scotland and the North of England with broadband download speeds ranging from 150Mbps to 1Gbps (and more if you're a business and ask nicely). Our local customer service team are always on hand to help out, no matter how big or small the query - just get in touch. We'd love to have you join us and welcome you to the ultra-fast, ultra-reliable and buffer-free world of GoFibre broadband.
Contactgegevens
Floor 8 Exchange Tower, 19 Canning Street, EH3 8EG, Edinburgh, Verenigd Koninkrijk
- 08000 590 980
- support@gofibre.co.uk
- gofibre.co.uk
4,8
Uitstekend
2K reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Fibre optic cable underground install…
After several methods to install gofiber optic cable service to my house and three separate journeys with two engineers. The system has been installed and is fully operational
30 december 2025
Antwoord van GoFibre Broadband
Hey Mr T Ferguson,
Thank you for taking the time to leave a review.
We're delighted we were able to get you connected in the end, and we really appreciate your patience throughout the installation process. While it took a few different approaches and several visits from our engineers, we're pleased the team persevered and successfully got your full fibre service up and running.
We hope you now enjoy the reliable, ultra-fast connection that GoFibre is all about. Thank you again for sticking with us and for choosing GoFibre.
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Moving house was made a bit easier with…
Moving house was made a bit easier with GoFibre, can't fault the service we received. Also no wait when phoning for support which was brilliant!
23 juni 2026
Antwoord van GoFibre Broadband
Hey Emma,
Thank you for the fantastic review!
We’re really pleased to hear we could make moving house that little bit easier. We know there’s enough to think about when you’re moving, so it’s great to know the service lived up to your expectations.
It’s also brilliant to hear you were able to get straight through to our support team without any long wait. Providing quick access to real people who are ready to help is something we’re really proud of.
Thank you again for your kind words and for choosing GoFibre. We hope you enjoy your new home and your new connection!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Good all round experience
Whole process went relatively smoothly, preparation fir installation unobtrusive, and personnel courteous and helpful.
When I had questions, support was readily given, and results were good all round.
24 juni 2026
Antwoord van GoFibre Broadband
Hey Douglas,
Thank you for the fantastic review!
We’re really pleased to hear you had a good all-round experience with GoFibre. It’s great to know the installation process was smooth, the preparation work was unobtrusive, and our team were courteous and helpful throughout.
We’re also delighted that whenever you had questions, our support team were on hand to help. Providing a straightforward, well-supported experience from start to finish is exactly what we aim to deliver.
Thank you again for your kind words and for choosing GoFibre. Welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
arrived on time
arrived on time, great instillation service,left the room clean and tidy....highly recommend
24 juni 2026
Antwoord van GoFibre Broadband
Hey Diane,
Thank you for the fantastic review!
We’re really pleased to hear the engineer arrived on time and provided such a great installation experience.
Leaving everything clean and tidy is just as important to us as getting you connected, so it’s brilliant to know that stood out. We really appreciate the recommendation.
Thanks again for choosing GoFibre and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here:
Excellent service
I am absolutely delighted with the service I received today. All issues with my broadband have been resolved including problems getting my printer to connect to the internet which has been a problem for quite some time.
The two engineers, John and Sean were so helpful, pleasant and polite and took time to make sure everything was working properly. Thank you
24 juni 2026
Review zonder uitnodiging
Antwoord van GoFibre Broadband
Hey Moira,
Thank you for such a fantastic review!
We’re delighted to hear all of your broadband issues have now been resolved, including finally getting your printer connected after it had been causing problems for so long. It’s great to know everything is now working as it should.
We’ll be sure to pass your kind words on to John and Sean. They’ll be delighted to hear their helpful, friendly and thorough approach made such a positive difference.
Thank you again for taking the time to leave a review and for choosing GoFibre.
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Antwoord van GoFibre Broadband
Hey Sharon,
Thank you for the fantastic review!
We’re really pleased to hear the communication was excellent from beginning to end. Keeping our customers informed every step of the way is something we take great pride in, so it’s brilliant to know that stood out to you.
Thanks again for choosing GoFibre and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Antwoord van GoFibre Broadband
Hey Debs,
Thank you for the fantastic review!
Fast, efficient and delivering exactly what we promised is what we strive for, so it’s brilliant to hear that was your experience.
We're also pleased to hear you're happy with the value for money. Thanks again for choosing GoFibre and for taking the time to leave a review.
Welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
The installer was excellent
23 juni 2026
Antwoord van GoFibre Broadband
Hey Josie,
Thank you for the great review!
We’re really pleased to hear the installer was excellent. Delivering a friendly, professional service and making sure everything goes smoothly is exactly what we aim for.
Thanks again for choosing GoFibre and welcome to the GoFibre family.
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Very smooth from start to finish
Very smooth from start to finish. Kept us well informed and took care of the switch and everything! Very recommended.
23 juni 2026
Antwoord van GoFibre Broadband
Hey Raf,
Thank you for the brilliant review! We’re really pleased to hear everything went smoothly from start to finish.
Keeping you informed throughout the process and taking care of the switch for you is exactly the kind of hassle-free experience we aim to deliver. It’s great to know everything was handled smoothly and that you felt looked after every step of the way.
We really appreciate the recommendation – thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
The engineer was so polite and well…
The engineer was so polite and well mannered. He didn't rush, and assisted in sorting out my mobile and tv's.
23 juni 2026
Antwoord van GoFibre Broadband
Hey Jenifer,
Thank you for the fantastic review! We’re really pleased to hear the engineer made such a positive impression.
Taking the time to help with your mobile and TVs, without rushing the job, is exactly the kind of ultra-helpful service we aim to deliver. It’s great to know they were polite, well-mannered and made sure everything was working before they left.
Thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy.
Refer here: https://rewards.gofibre.co.uk/?source=cstp
The worst internet provider i’ve had
The worst internet provider i’ve had. Constantly phoning them to try and sort my low speeds and internet disconnecting.This has been going on since i had the FIBRE installed from October last year and issues still going on. I was told there was nothing wrong to then finding out from one of their tech team that there was an issue with the router which was replaced but problems still ongoing. Constantly fobbed off on the phone. I asked to speak to a manager but there’s no managers in the office. No mention of compensation or some discount, i will be taking this further if they do not terminate my contract. I would have gave -5 stars if i could.
Do not let them take your money
22 juni 2026
Review zonder uitnodiging
Antwoord van GoFibre Broadband
Hi Neil,
I'm genuinely really sorry to hear of your experience so far, and the inconvenience this has caused you.
I want to review your case in more depth to understand what's causing the issue you're experiencing, alongside how we've failed to act and resolve this effectively for you.
I've requested your contact details through Trustpilot so we can look into this further for you. I'm really confident we can fix the connection issues and turn this experience around for you.
Thanks
Gregor
*Updated Response*
Hi Neil,
We've taken a closer look at your account, and we’re arranging further investigation once you’re back home so we can properly work through the dropouts and get to the root cause.
Thank you for continuing to work with us while we look to get this resolved.
We’ll pick this back up with you as planned and take the next steps directly.
Our priority is to either get your service performing as it should or ensure you’re supported with a clear outcome.
Thanks again for your feedback, it’s important we get this right
Thanks
Gareth
great service
18 juni 2026
Antwoord van GoFibre Broadband
Hey Keith,
Thank you for the great review! We’re really pleased to hear you’ve had a great experience with the service.
Thanks again for choosing GoFibre – we really appreciate it!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Antwoord van GoFibre Broadband
Hey Damian,
Thank you for the fantastic review! We’re really pleased to hear you found the team friendly and that the installation was carried out efficiently.
That’s exactly the kind of smooth, hassle-free experience we aim to deliver from start to finish. Thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Shocking company
Shocking company, a lot of drops on the internet Engineer couldn’t fit the cable correctly i lost internet on the Thursday afternoon and they cant send someone out till the next Wednesday as a Urgent assessment they don’t have a clue on how to run a company very small and they dont work weekends do not buy from these people!!
18 juni 2026
Review zonder uitnodiging
Antwoord van GoFibre Broadband
Hi Mark,
Thanks for taking the time to share your feedback, I’m really sorry to hear about your experience and the disruption this has caused, and not the experience we want you to have.
We’d like to reach out to you directly to talk things through and make sure we’re taking the right next steps. A member of the team will be in touch shortly.
We appreciate your patience and the opportunity to put this right.
Thanks
Gareth
GoFibre Customer Services
Installation
Arranged booked times for the work and the installation work very satisfactory carried out and explained including any questioned answered when contacting helpline.
16 juni 2026
Antwoord van GoFibre Broadband
Hey Joseph,
Thank you for the fantastic review!
We’re really pleased to hear the installation was arranged at a convenient time and that the work was carried out to your satisfaction.
It’s also great to know everything was explained clearly and that any questions you had were answered by both the installation team and our support team. Providing a smooth and informative experience from start to finish is exactly what we aim for.
Thanks again for choosing GoFibre and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy.
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Professional service and staff.
18 juni 2026
Antwoord van GoFibre Broadband
Hey Wendy,
Thank you for the fantastic review! We’re really pleased to hear you found both the service and the team professional throughout.
That’s exactly the standard we aim to deliver for every customer. Thanks again for choosing GoFibre!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy.
Refer here: https://rewards.gofibre.co.uk/?source=cstp
The engineer went above and beyond to…
The engineer went above and beyond to install my broadband.and very friendly too
16 juni 2026
Antwoord van GoFibre Broadband
Hey Kenneth,
Thank you for the fantastic review! We’re really pleased to hear the engineer went above and beyond to get your broadband installed and made such a positive impression along the way.
Friendly service and going the extra mile is exactly what we aim to deliver, so it’s brilliant to hear that was your experience.
Thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Game Changer
We moved from Edinburgh to the Borders and I decided to take my current provider with me until their contract expired, but couldnt work from home as I kept disconnecting from meetings I was hosting, screen freezing while presenting. Pretty much unusable.So contacted Gofibre on a tuesday and got installed on the same week friday!
The engineer was kind, effective and had me up and running in no time. Working from home now with no issues whatsoever, so far I havent had any issues and am very happy
16 juni 2026
Antwoord van GoFibre Broadband
Hey Thomas,
Thank you for such a fantastic review! We’re really pleased to hear GoFibre has made such a difference, especially when working from home. Constantly dropping out of meetings and having screens freeze during presentations is incredibly frustrating, so we're delighted we could get you connected quickly and back up and running with a reliable service.
Getting you installed within the same week and hearing that everything has been running smoothly since is exactly the kind of experience we aim to deliver. We’ll also be sure to pass your kind words on to the engineer – they’ll be made up to hear that!
We hope you continue to enjoy a seamless working-from-home experience. Thanks again for choosing GoFibre and welcome to the family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy.
Refer here: https://rewards.gofibre.co.uk/?source=cstp
GoFibre have been outstanding
GoFibre have been outstanding at every stage of the process. Their staff have all been excellent and the broadband has worked faultlessly after years of hopeless connectivity. Keep up the good work!
30 maart 2026
Antwoord van GoFibre Broadband
Hey Dr David Robson,
Thank you for such a brilliant review! We’re delighted to hear GoFibre has been outstanding at every stage of your journey with us.
It’s especially rewarding to hear that after years of struggling with poor connectivity, you’re now enjoying a faultless broadband service. That’s exactly why we do what we do!
We’ll also make sure your kind words are shared with the team – they’ll be made up to hear them.
Thank you again for your support and encouragement. We’ll certainly do our best to keep up the good work!
Jake
Antwoord van GoFibre Broadband
Hey Vince,
Thank you for the fantastic review! We’re really pleased to hear the installation was completed quickly, the engineer was polite, and everything was left nice and tidy afterwards.
That’s exactly the kind of hassle-free experience we aim to deliver. Thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
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