I've been a customer of GoFibre for 2 years now and the service and connection have both been superb. I called today to renew my contract, a process that was very easy and transparent, thanks to Chery... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
First of all I like GoFibre because their first rate customer service is based in Scotland. I am a retired engineer and appreciate not being spoken down to. Advice from their tech meant upgrading my c... Toon meer
Bedrijf heeft geantwoord
Recently bit the bullet and ditched the copper wires in favour of FTTP with GoFibre. No regrets whatsoever - efficient installation, working straight out of the box and effective and friendly custom... Toon meer
Bedrijf heeft geantwoord
I filled in an online form and immediately got a call about my enquiry from the customer service department. The call handler was knowledgeable and helpful and answered all my questions competently. T... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We're a Scottish, local, independent broadband provider focused on delivering amazing connectivity to local towns and villages via our state-of-the-art ultra-fast full fibre broadband network. GoFibre is now available to over 120,000 homes and businesses in more than 40 locations across Scotland and the North of England with broadband download speeds ranging from 150Mbps to 1Gbps (and more if you're a business and ask nicely). Our local customer service team are always on hand to help out, no matter how big or small the query - just get in touch. We'd love to have you join us and welcome you to the ultra-fast, ultra-reliable and buffer-free world of GoFibre broadband.
Contactgegevens
Floor 8 Exchange Tower, 19 Canning Street, EH3 8EG, Edinburgh, Verenigd Koninkrijk
- 08000 590 980
- support@gofibre.co.uk
- gofibre.co.uk
4,8
Uitstekend
2K reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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Very easy to sign up prompt instalation
4 juni 2026
Antwoord van GoFibre Broadband
Hey Linda,
Thank you for the fantastic review! We’re really pleased to hear the sign-up process was easy and that the installation was arranged promptly.
That’s exactly the kind of smooth, hassle-free experience we aim to deliver. Thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
transition appears to be good
transition appears to be good, but still early days just been one week, if all turns out as advised will be perfect, but wont know until everything sorted with other provider, what is nice is speaking , to people quickly, and positively
4 juni 2026
Antwoord van GoFibre Broadband
Hey,
Thanks for the review! It sounds like we're off to a good start, and although we'll happily accept that the final verdict is still pending, we're pretty confident we'll nail it. 😊
We're really pleased to hear the switch has gone smoothly so far and that you've found it easy to get hold of the team when needed. Being able to speak to someone quickly and get clear, friendly support is something we work hard to deliver.
Fingers crossed the rest of the transition goes just as smoothly, and we'll be here if you need us along the way.
Thanks for choosing us
Gregor
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
The young man that did the installation…
The young man that did the installation was a very friendly chap and answered all our questions professionally his name was dale
4 juni 2026
Antwoord van GoFibre Broadband
Hey Susan,
This is lovely to hear! Dale will be delighted with that feedback.
We're lucky to have some great people on the team, and it's fantastic to hear that Dale took the time to answer all your questions while keeping things friendly and professional throughout.
Thanks for taking the time to give him a well-deserved shout out.
Welcome to Scotland's fastest growing broadband provider
Gregor
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
The guy who installed my Go fibre
The guy who installed my Go fibre, was nice , helpful and very knowledgeable about his work.
4 juni 2026
Antwoord van GoFibre Broadband
Hey Irene,
Love to hear this! A friendly face, plenty of knowledge, and someone who’s happy to help can make all the difference on installation day.
I’ll make sure your feedback gets back to the team - they’ll really appreciate it.
Thanks for choosing us
Gregor
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Friendly and professional
Installation team were friendly and professional. Customer service team sorted a minor issue immediately.
29 mei 2026
Antwoord van GoFibre Broadband
Hey Heather,
This is great to hear! Friendly engineers, professional service, and a customer service team that jumped on an issue straight away - that's a pretty good combination in our book.
Glad the minor issue was resolved quickly and that everything else went smoothly.
Thanks for choosing Scotland's fastest growing broadband provider
Gregor
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Service 100% young gentleman who came…
Service 100% young gentleman who came to my house explained what had to be done.
4 juni 2026
Antwoord van GoFibre Broadband
Hey Nova Staffy Dog (great name!)
100% service - we’ll happily take that!
Great to hear the engineer took the time to explain everything clearly and made sure you knew what was happening every step of the way.
Thanks for taking the time to leave us a review.
Thanks so much for choosing your local provider
Gregor
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
P.P.S:
Give Nova a cuddle and biscuit from us!
It was simple to do
It was simple to do. Staff were excellent. Everything was explained in a way that I could understand.
4 juni 2026
Antwoord van GoFibre Broadband
Hey Helen,
Love this! Simple, clear, and easy to understand is exactly how switching broadband should be!
Great to hear the team looked after you and made sure everything was explained without the usual telecoms jargon. We pride ourselves on that!
Thanks for choosing us
Gregor
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Faultless
Good communication, reliable engineers, superfast fibre internet service. What’s not to like?
4 juni 2026
Antwoord van GoFibre Broadband
Hey J Byers,
Good communication, reliable engineers, and superfast fibre... you're making it very difficult for us to argue with "What's not to like?" 😄
We're delighted you've had such a positive experience from start to finish. Thanks for taking the time to leave us a review - and for giving us an easy one to reply to!
Welcome to Scotland's fastest growing broadband provider
Gregor
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Kept in the loop from start to finish…
Kept in the loop from start to finish service,staff and customer service.
4 juni 2026
Antwoord van GoFibre Broadband
Hey,
This is great to hear! Being kept in the loop from start to finish can make all the difference, so we're delighted the team delivered a smooth experience throughout.
Thanks for the kind words about our staff and customer service team as well - they'll really appreciate it.
Thanks so much for choosing your local provider
Gregor
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Gofibre excellent
First Class service than my other provider the connection was very very poor
4 juni 2026
Antwoord van GoFibre Broadband
Hey Ian,
Love to hear this! Making the switch is one thing, but seeing a real improvement in your connection is what it's all about.
We're delighted you're enjoying a much better experience and appreciate you taking the time to share it.
Welcome to Scotland's fastest growing broadband provider
Gregor
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
They started out well
They started out well, offering good broadband speeds. The supplied router was rubbish and had to be replaced with something capable.
Now they want to force a 2 year contract as minimum or you have to pay significantly more per month, which isn't ideal for all use cases.
The equipment is already installed, there's no additional installation costs for continuing to use the connection and hardware already supplied so this lack of flexibility will have us looking for alternate suppliers in the future.
1 juni 2026
Review zonder uitnodiging
Antwoord van GoFibre Broadband
Hi Ross,
Thanks for your review, really glad to hear you were happy with the speeds, though I’m sorry the original router didn’t meet expectations.
I can completely understand why this situation has been frustrating, especially when you feel a lack of flexibility. It’s not the experience we want for our customers.
We’d really appreciate the opportunity to have a proper look at your account and talk things through with you directly, there may be more we can do to help here.
Please feel free to get in touch with us directly at 08000 590 980 and our local friendly customer service team will be happy to discuss with you
Thanks
Gareth
GoFibre Customer Services
A 5 star shout out for GoFibre
A 5 star shout out for GoFibre
I've been a customer for 2 years.
A Great ISP based in the north of the UK.
It's refreshing to be able to talk to real people who are passionate about the products and services they provide and where they really want to help individual customers.
All this and they are local too. (Scotland and NE England)
I had a Router upgrade at home from GoFibre. An engineer called to fit and test it. 👌🏻
Yes, a real person, knowledgeable, efficient and helpful. (Thanks Joe 👍🏻)
A day later a call from the technical services team (Jason) to check things out and give help and advice on a home network issue I had.
Brilliant, brilliant service.
I sound shocked, because I doubt I'd get such support from the "Big Boys" (Vodafone, Sky, Virgin etc👎🏻)
Well done GoFibre.
Well worth it & Highly recommend
Colin Bunn
Eggleston
Teesdale
⭐⭐⭐⭐⭐
1 juni 2026
Review zonder uitnodiging
Antwoord van GoFibre Broadband
Hey Colin,
What a review - thank you!
After two years with us, it's fantastic to hear that we're still delivering the kind of service that stands out. We're incredibly proud of our teams, so seeing Joe and Jason get a mention is brilliant. I'll make sure your feedback gets passed on to them both.
You're absolutely right - we believe great broadband should come with real people who genuinely care about helping customers, and being a local provider allows us to do things a little differently.
Thanks for your support, your recommendation, and for choosing local. Reviews like this give the whole team a real boost.
Thanks for choosing Scotland's fastest growing broadband provider
Gregor
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Antwoord van GoFibre Broadband
Hey,
Short, simple, and we love it! 👌 Great to hear the team were friendly and helpful throughout.
Thanks for taking the time to leave a review.
Thanks so much for choosing us
Gregor
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Terrible experience wasn’t told about…
Terrible experience wasn’t told about the disruption I would face getting the line to my house, then cancelled the contract and was hassled!
16 mei 2026
Review zonder uitnodiging
Antwoord van GoFibre Broadband
Hi Lynne,
I’m really sorry to hear about your experience. We always aim to be clear about any work required to connect a property, so I'm disappointed to hear you felt the disruption involved wasn't properly explained from the outset.
I’m also sorry if our follow-up contact after your cancellation felt like pressure. Our intention is to understand any concerns and see if there's anything we can do to help, but it should never leave you feeling hassled.
I’ve requested your contact details through Trustpilot so we can review what happened and understand where we fell short.
Thanks for bringing this to our attention,
Gregor
Better connection
Better connection. Engineer polite, respectful and efficient. Would certainly recommend it.
29 mei 2026
Antwoord van GoFibre Broadband
Hey Judith,
Love this - a better connection and a great experience with the engineer is exactly what we like to hear! I'll make sure your feedback gets passed on to the team.
Thanks for the recommendation - it really does mean a lot.
Thanks for choosing Scotland's fastest growing broadband provider
Gregor
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
The whole process from start to finish…
The whole process from start to finish was effortless. The remote location of our property entailed the digging of a trench and a conduit pipe installed. Then the connection team sent an engineer to install cable and connect us to the fibre. Everything was completed on time and with care. Highly recommend this company.
27 mei 2026
Antwoord van GoFibre Broadband
Hey Richard,
Thanks for such a fantastic review! Remote and rural properties can sometimes be a little more complex, so it's great to hear everything from the trenching work through to the final connection was completed smoothly, on time, and with care.
I'll be sure to pass your comments on to the teams involved - they'll really appreciate the recognition.
Thanks for the recommendation, and we're delighted you're now connected.
Welcome to Scotland's fastest growing broadband provider
Gregor
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Just got full fiber from them
Just got full fiber from them. Very easy process. Great customer service. Only complaint is they need to be more upfront with yearly price increases. Had to ask to find out about it but should be told when giving prices. Apart from that fantastic.
29 mei 2026
Review zonder uitnodiging
Antwoord van GoFibre Broadband
Hey Peter,
Thanks for the great review! It's fantastic to hear the switch to us was straightforward and that the team looked after you throughout the process.
I also appreciate the feedback on annual price increases. Transparency is important, and while this information is included in our terms and sales journey, it's not hit home quite as hard so we'll review that and make sure we continue to improve.
Thanks for taking the time to share your experience, and we're delighted you're enjoying the service so far.
Thanks for choosing us
Gregor
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Amazing customer service from Lorraine
My broadband went down last night and today
I called Go fibre today and spoke to a lovely lady called Lorraine.
Lorraine was lovely really cheerful and informed the network has gone down but they were working on it in my area.
Lorraine dealt with my query efficiently and diligently.
Thank you Lorraine great service
Sharon Ritchie
29 mei 2026
Review zonder uitnodiging
Antwoord van GoFibre Broadband
Hey Sharon,
Thank you for the fantastic review, Sharon! We’re really pleased to hear Lorraine made such a positive impression when you called in.
We know broadband outages are never ideal, so it’s great to hear Lorraine was able to keep you informed, explain what was happening and provide the cheerful, helpful service we pride ourselves on.
We’ll be sure to pass your kind words on to Lorraine – she’ll be made up to hear them!
Thank you again for taking the time to leave a review and for choosing GoFibre.
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Staff fantastic from start to finish.
Staff fantastic from start to finish.
Netflix keeps dropping and buffering now
26 mei 2026
Antwoord van GoFibre Broadband
Hey Gillian,
Thank you for your review, Gillian. We're really pleased to hear you found the team fantastic from start to finish!
It was great speaking with you this morning, and I'm glad you've since had the chance to speak with our Technical Team. It looks like we've now identified and resolved the issue causing the Netflix buffering, which is fantastic news.
Thank you for your patience while we worked through this with you. As always, if you ever need any help in the future, please don't hesitate to get back in touch – we're always happy to help.
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Never signing up with GF, then I did. 👍
Our intention was never to go with an altnet, however my daughter and her boyfriend have been with Gofibre for 3 years on their Max 1 gig package. Both being gamers, they can't fault it at all and suggested we enquire.
Our package with BT was still copper from the street cabinet, 72 meg max download @ £47 pm. ( No BT full fibre as build not yet started in my area of the Borders)
So, I called Gofibre as they had an offer on which looked tempting.
Made an enquiry and basically signed up that day. Chose their 500 package, a bit overkill for us pair of oldies but hey, I might go down the gaming route at some point ...never too old 😄
The staff at GF from discussing the package to installation were fantastic. Honestly can't fault them. Didn't think I'd ever say that but, credit where credit is due.
We have also just signed up with another package for our small business outlet, that's how much we put our trust in GF.
Hope I've not jinxed it now !!
Here's to a faultless 2 years, I have every confidence.
Cheers 🍻
28 mei 2026
Review zonder uitnodiging
Antwoord van GoFibre Broadband
Hey Keith,
Thank you for such a fantastic review! We’re especially pleased to hear we managed to change your mind about joining an altnet!
It’s great to know your daughter and her boyfriend’s positive experience gave you the confidence to give us a try, and even better to hear that the whole process – from your initial enquiry through to installation – exceeded your expectations.
Going from a 72 Mbps copper connection to our 500 package is quite the upgrade, and who knows, there may yet be a gamer waiting to emerge!
We’re also incredibly grateful for the trust you’ve placed in us by choosing GoFibre for your small business as well. That really is the ultimate compliment.
We’ll do everything we can to make sure your confidence in us is well placed, and we hope the next two years are every bit as faultless as you’re hoping for. Thanks again for the brilliant review and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
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