Goldcar Rental Reviews 

Worth hire car company on Earth, also can't believe the likes of EasyJet promote them when booking a flight. Avoid at all costs

I constantly rent cars in Barcelona with different companies, but the worst experience, by far, has been with Goldcar. They have charged me for damage to the vehicle that I didn't do. I sent them the video that I made when the vehicle was returned without damage, but they still took the money from my bank account. Thieves!!! Fortunately I have my own rental-car-insurance, and they told me that Goldcar usually does this to its customers. Do not trust this company at all.

Awful. Long wait times. Horrendously slow service. Please never book here.
Edit: They were supposed to give us a nice car, but they downgraded us because they didn’t have cars of that tier. Pretty sure their base case is to give the worse car. DONT BOOK!

Uno schifo così non si era mai visto!! Se hai un disguido colgono l'occasione per truffarti. Io l'auto PAGATA non ho mai potuto ritirarla!!!
C'è stato un disguido aereo con un notevole ritardo, ho chiamato per avvisare ... dalle 18 in poi le linee telefoniche si sono interrotte, i numeri di emergenza inattivi. Nessuna chiamata o email da parte loro per mettersi in contatto. Arrivato all'aeroporto di Catania per il ritiro in ritardo alle 22.20, ufficio chiuso! Ma poi il paradosso, ho chiamato il giorno dopo per ritirare ma NON si può più, auto PERSA! in pratica 5 giorni di noleggio regalati alla compagnia, che evidentemente destina il mezzo ad altro cliente. Risposta della tizia al telefono: "si legga le condizioni e se vuole scriva a info@goldcar". Complimenti per il servizio, qualcuno dovrebbe farvi chiudere al più presto!!!

Vi lejede en bil i Porto lufthavn, som vi havde betalt for hjemmefra. Vi blev ved afhentning forespurgt, om vi ville købe en ekstra forsikring for 200 euro, der ville dække det hele, eller om de skulle reservere 1000 euro på kortet i tilfælde af, at uheldet skulle være ude. Da vi havde betalt for forsikring hjemmefra, valgte vi ikke at købe yderligere, hvilket i bagklogskabens lys var dumt - I hvert fald hos disse svindlere! Vi tog billeder af bilen, inden vi drog afsted i den og da vi skulle aflevere den en uge senere, var meldingen fra Goldcar-manden, at bilen var fuld af ridser, hvor han bl.a. fremviste støv samt en del af bilens design som ridser, hvilket er helt til grin! Trods vores billededokumentation der viste, at bilen så nøjagtig ligeledes ud ved afhentning, meldte manden "ridser" (snavs/design) ind til hovedkontoret og sagde, at de ville trække 350 euro for "skaderne", hvilket skete samme dag!
Vi har ringet og skrevet til dem uden svar. Vi har intet underskrevet, da vi er lodret uenige i anklagerne, men penege ser vi nok aldrig igen. Det er det rene svindel. Lej ALDRIG bil her!!!

ZERO stars - worst car rental experience EVER in Alicante Airport!!! Just don´t do it to yourself. Cheating and deception from one end to another - AFTER online prebooking. Was, among oter things, claimed for damage under the car!!!!!!

Da vi ikke havde et Visa kredit Dankort, forlangte Goldcar i El Prat lufthavn i Barcelona, at vi skulle tilkøbe en yderligere forsikring for at få bilen udleveret. Vi fortalte, at vi allerede havde en dækkende forsikring i tilfælde af maksimal skade. Alligevel nægtede Goldcar at udlevere os nøglerne til den reserverede bil, medmindre vi betalte for deres forsikring. Vi måtte forlade Goldcar uden at få udleveret bilnøgler, og vi har siden ikke fået tilbagebetalt de penge leje af bilen kostede. End ikke hørt fra Goldcar. Det må betragtes som regulært tyveri, men svarer vel egentlig blot til det renomè og de domme Goldcar har fået i EU. Blot til en advarsel. HOLD JER VÆK FRA GOLDCAR!!! Det som ser ud til at være en god forretning for billejer, ender med at blive en dyr uheldig oplevelse! ALDRIG MERE GOLDCAR!!!

Ekstrem dårlig oplevelse! (GOLDCAR Palma de Mallorca) Havde booket hjemmefra via Travellink og betalte den dyre forsikring - Til trods blev jeg tvunget til at betale en meget dyr forsikring ved GOLDCAR skranken også uden forklaring, men dette var iflg. medarbejderen en nødvendighed.
Dertil ventede jeg 45 min i kø (bilen var forud booket), og da det blev min tur var kl. 23.05 - og da billeje åbenbart stiger efter kl. 23 skulle jeg endda betale ekstra for dette også. Jeg vil klart advare imod dette selskab! Snyd og bedrag!

CHEAT COMPANY! Extremely bad experience
Extremely bad experience! (GOLDCAR Palma de Mallorca) Had booked from home via Travellink and paid the expensive insurance - Despite this, I was forced to pay a very expensive insurance at the GOLDCAR counter also without explanation, but this was according to employees, a necessity.
I also waited 45 minutes in line (the car was pre-booked), and when it was my turn it was at 23.05 - and since car hire obviously increases after 23 I even had to pay extra for this too. I will definitely warn against this company! Cheat and deceive!

Today (July 2022) I arrived at the desk of the rental company to pick up my car (the booking was for 10am and we arrived at 9pm the same day because we hadn't even planned our flight when I got the car, so I got the car from the morning to be sure it would be available). The person at the Goldcar desk was very curt saying that since we had been late to pick up the car was gone, and that we were marked as no shows (I didn't know you had to arrive at the exact time, I thought we had the whole day to pick the car up). She then continues by saying that my only option was to talk to Rentalcars people, but that even if they reinstated the rental, it would take 2h to be updated on her system, so I was better off buying another rental directly from them.
I then tried calling Rentalcars and was greeted by someone who did not speak English and could not communicate effectively in this language or Spanish, the country I was in. They told me that my best option was to cancel and pay a cancellation fee, then go to a desk at the airport and rent a car myself. Considering there were many cars of the exact category available online at the time I think this treatment of me as a customer is completely appalling, especially as there was no notification to me that the booking was or would be cancelled unless I showed up by a certain time.

At this point my 3 kids were very tired form a day travelling so we decided to take a taxi to our holiday home.

We still need to rent a car so I will have to go back tomorrow to the airport and get another car directly from one of the rental companies (not Goldcar), but I am expected to pay a cancellation fee for the first car which I did not cancel I still want it if they will give it to me!

I would also urge you to have a better relationship with rental companies and present a more united front that tries to help customers instead of leaving them stranded based on technicalities!

Also, being 2h late in an airport is very common and you should at least communicate that you are cancelling, because my rental still appears confirmed online! This is especially offensive since Goldcar had cars available of the same category being sold online while I was being told to rebook an existing reservation to pick up a car.

Please be careful.
If you ask for a second driver they will try to sell you extra insurance.
If you say "No thanks - I had insurance on the original booking," they will add it anyway and charge you for it. No luck when trying to resolve issue via original booking provider. :-(

Jeg lejede en mellem størrelse bil fra Las Palmas lufthavn. Jeg havde booket på forhånd fra deres hjemmeside. Super service fra dame i skrænten. Blev tilbudt ekstra forsikring men takkede pænt nej. Skulle betale en depositum på 375 euro som ikke var oplyst på hjemmesiden og det undskyldte de for. Bilen var meget pæn indvendigt men havde en del buler og ridser i lakken. Alt var noteret da jeg modtog nøgler og kvittering. Bilen blev afleveret tidlig morgen udenfor åbningstid så der var ingen til at kontrollere. Jeg fik en mail da jeg var landet i Kastrup og alt var som det skulle være. Depositummet blev indbetalt på min konto allerede dagen efter. 5 stjerner hvis de havde oplyst om depositum på hjemmesiden.

This company are bandits. I was forced to purchase £225.67 of insurance cover as she insisted I had none. I payed as I couldn't take a chance. Its hard enough inspecting these vehicles in a darkened car park as it is.
I have waited to return the car and have it signed off before complaining because I know I would be victimized by such unscrupulous people. Never again would I think of using this company and will tell Easy Jet all about it as I purchased through them. I will be travelling regularly now and all my money will go to another company. You Loose.

Goldcar forced us to take their insurance even if I already had one included with my credit card because an employee of Goldcar told us « If you have an accident, we won’t give you an invoice of the dammage. So you won’t be able to send it to your insurance ».
On top of that, when I called the customer service, they hang up 3 times, after few minutes of conversations.

Fatal
Fatal! Incluso les esta entrando low cost RecordGo y madre mía que hybrid os por dios que Toyota corola madre mía que coches y goldcar sigue atrás y con muchas pegas muchísimas. Cambie desde hace tiempo porque no me han dado una explicación ni Carlos Ni el jefe de La terminal ni ningún jefe de turno. Pero bueno. Ahora viene mejor artillería y con coches que ulalaaaaa

Hemos alquilado un coche en Mallorca durante 9 días,ya contratado el servicio desde casa y con el precio total cerrado de 300 euros.Nuestra sorpresa al recoger el vehículo nos dicen que tenemos que abonar un seguro a todo riesgo de otros casi 300 euros!!Nos dicen que en su página hay abajo una "i" muuuuyyy pequeñita que informa de esto,algo que no hemos visto en el momento de hacer esta contratación.Nunca nos ha pasado esto con otras compañías,sin duda no volveremos a repetir con esta empresa.

Hold jer langt væk fra dette svindelfirma. De er kun ude efter én ting - dine penge - og de skyr ingen midler.

Goldcar will cheat you. One way or the other. That is how they earn money, and the way they run their business. You may be able to prevent it by outsmarting them, but know that this is their goal, and they are good at it. One of the best cheats is denying all your credit cards for collatoral, thereby forcing you to buy an insurance because you cannot present a card they will accept for collatoral. But they have many up their sleeve.

SVINDELFIRMA!!! HOLD JER VÆK FRA DEM😡😡😡😡
de snyder jer og tvinger store beløb ud af jer!!!

Son unos estafadores. Alquile en varias ocasiones hasta que deje de hacerlo porque no me compensaban los dolores de cabeza. En una ocasión se inventaron que debía pagar un extra de 25€ en mi reserva porque el coche era diésel y en otra ocasión me dijeron que la reserva no suponía que me tuvieran que dar un coche a ese precio por lo que acabe enfadándome con el que me atendió en el aeropuerto del Prat, que por cierto me atendió con muy malos modales, y sin coche. No se os ocurra!

Goldcar Croatia (Split)have SCAMMED me and kept my entire deposit in which they had NO RIGHT to !
In total, its 1500 EURO they have stolen from me.
I have done NO damages to their car, seen NO damage report and I , my self have documented the cars condition before rental by video and photo.
Of course they dont answer your emails, pick up the phone. Dont ever use this company.