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LoadUp Junk Removal Reviews 1.536

TrustScore 4 uit 5

4,2

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Outstanding customer care. Kept me informed every step of the way. An extraordinarily worry-free process. I needed my electric motorized wheelchair removed from a friend's driveway (where it dec... Toon meer

Beoordeeld met 5 van de 5 sterren

The service was really great and the estimate was reasonable. I needed to get a few bulky items removed from home that was taking up space in my garage and back yard. My appointment window was accurat... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Booking the appointment was easy enough. I provided photos, answered specific questions and was quickly scheduled for a whole house clean out the next day. Their team arrived promptly, did a brief w... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

Very courteous, professional easy to work with. The only hic-up was having to reschedule 2 times. Just need to have a better network for all your city’s you offer service in. That being said the coupl... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Afvalverwerkingsbedrijf

Geschreven door het bedrijf

LoadUp is a nationwide full-service junk removal and hauling company specializing in guaranteed upfront pricing online and dedicated customer support. Call 844-239-7711 or book online today.


Contactgegevens

4,2

Goed

TrustScore 4 uit 5

2K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Beoordeeld met 5 van de 5 sterren

It was easy and everything went like…

It was easy and everything went like clockwork. The guys were professional and friendly

6 april 2026
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Antwoord van LoadUp Junk Removal

Thank you for the awesome review, Christopher! We are glad to hear you had a great experience with the team. We truly appreciate your support. Thank you for choosing LoadUp!

Beoordeeld met 5 van de 5 sterren

The person who picked up my stuff was…

The person who picked up my stuff was nice and wouldn't let me touch a thing to help. I was a little surprised that he was in his personal pickup truck and not a branded box truck. He was done and gone in just minutes. I would definitely use this business again if I need something hauled away. Thanks!

13 april 2026
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Antwoord van LoadUp Junk Removal

Thank you for the kind review, Michael! We’re thrilled to hear you had a great experience with the team. Your support is truly appreciated. We look forward to assisting you again in the future. Thank you so much for choosing LoadUp!

Beoordeeld met 5 van de 5 sterren

Great service at a great price!

We had a bed and couch that needed to be hauled away and LoadUp was the least expensive by far. They were able to come even earlier than we thought which worked out wonderful for us. Communication between us and the company was fantastic. Smooth experience and a huge help to us. Great company to work with and would highly recommend!

13 april 2026
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Antwoord van LoadUp Junk Removal

Thank you for the awesome review, Sheli! We are glad to hear you had a great experience with the team. We truly appreciate your support. Thank you for choosing LoadUp!

Beoordeeld met 5 van de 5 sterren

I text the company we talked about how…

I text the company we talked about how everything was going to work out. I gave them the amount of removal that I needed they gave me a date and a price I paid for it they were there very promptly very courteous and very efficient. They were in done and gone very quickly. Would recommend this company

13 april 2026
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Antwoord van LoadUp Junk Removal

Thank you for the awesome review, Tamra! We are glad to hear you had a great experience with the team. We truly appreciate your support. Thank you for choosing LoadUp!

Beoordeeld met 5 van de 5 sterren

The service was easy to set up

The service was easy to set up! The driver who came out was polite, efficient in loading our washer and dryer. He made it really simple! Well Done, Sir! Thanks!

6 april 2026
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Antwoord van LoadUp Junk Removal

Thank you for the awesome review, Chad! We are glad to hear you had a great experience with the team. We truly appreciate your support. Thank you for choosing LoadUp!

Beoordeeld met 5 van de 5 sterren

They were fast and efficient

They were fast and efficient, came on time and finished everything quickly. I will use their services again!

6 april 2026
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Antwoord van LoadUp Junk Removal

Thank you for the kind review, Jamirah! We’re thrilled to hear you had a great experience with the team. Your support is truly appreciated. We look forward to assisting you again in the future. Thank you so much for choosing LoadUp!

Beoordeeld met 4 van de 5 sterren

Very courteous

Very courteous, professional easy to work with. The only hic-up was having to reschedule 2 times. Just need to have a better network for all your city’s you offer service in. That being said the couple that came to pick up our things were soooo sweet! Worked quickly & professionally & I enjoyed our interaction. I would definitely use them again.

6 april 2026
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Antwoord van LoadUp Junk Removal

Thank you for the kind review, Deborah! We’re thrilled to hear you had a great experience with the team. Your support is truly appreciated. We look forward to assisting you again in the future. Thank you so much for choosing LoadUp!

Beoordeeld met 5 van de 5 sterren

Quick and professional

Quick and professional. I will definitely use loadup again.

6 april 2026
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Antwoord van LoadUp Junk Removal

Thank you for the kind review, Trish! We’re thrilled to hear you had a great experience with the team. Your support is truly appreciated. We look forward to assisting you again in the future. Thank you so much for choosing LoadUp!

Beoordeeld met 5 van de 5 sterren

A-OK

Friendly staff

6 april 2026
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Antwoord van LoadUp Junk Removal

Thank you for the awesome review, Muir! We are glad to hear you had a great experience with the team. We truly appreciate your support. Thank you for choosing LoadUp!

Beoordeeld met 5 van de 5 sterren

Fast, reasonable, and incredibly friendly

Had a great experience they were super fast very friendly. It was excellent.

13 april 2026
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Antwoord van LoadUp Junk Removal

Thank you for the awesome review, Jeff! We are glad to hear you had a great experience with the team. We truly appreciate your support. Thank you for choosing LoadUp!

Beoordeeld met 1 van de 5 sterren

Scam company !! DO NOT USE THEM, THEY'LL CHEAT YOU

Scam company !!! I was told a crew of 3 people and only 1 shows up. The guy cant back a 12ft trailer up without damaging surroundings either. He was more interested in going through things I said to throw out than cleaning a hoarders house out. Sebastian was his name, damaged a brand new garage door motor installed only 30 minutes prior bad enough I had to replace it. He's a liar to, when he showed up, with nobody I asked about his crew and he tells me and hrs till they/he shows up. After hr and half I ask about helper and he tells me he's not showing up, yet he wasn't on phone or even received a text message.I call loadup and ask about crew, they tell me he's supposed to have 3 people and I tell them its only him. As soon as I hung up they call him and ask about crew and Sebastian lies to them and says a crew is here. 100% not true he then tells me to call them back up and tell them he has a crew, I refuse to be part of the lie !! I must get job done in 1 day and they said they could do it, that's why I hired them. Turns OUT IT WAS A TOTAL LIE! I ended up calling a dumpster company in PHOENIX AZ to drop a 40 yd dumpster which cost me $ 700 and hire 3 more people for $ 1700 to do a job Sebastian didn't do and lied about !! To the company, he's a contract worker for them.
Sebastian did 2 loads with a 6x12 trailer which included metal he took for recycling and he keeps the money for, and a load to salvation army and I get no donation receipt.
This is a whole house clean out and he doesn't even finish the garage and it's about 80% done, NOT THE WHOLE HOUSE. This is Saturday April 4 2026. Because we aren't finished and its Saturday he tells me and agrees to calling or sending me a text to confirm start time this coming Monday at 5 am or 7 am, I get no messages or texts on Sunday at all. So Monday morning I start hiring different crew and a 40 yd dumpster. I'm looking for a % 100 refund and am disputing charge with visa card.
Before Sebastian leaves, he tells me another lie...... sign this to show I was here but it was ACTUALLY stating job completed and it wasn't even close to completion, ANOTHER LIE !!
This company has ZERO INTEGRITY PERIOD. THEY charged me $2884 to not finish the job and walk away.
I was physically helping 100 % of the time to.
Do not hire them incredibly DISHONEST COMPANY

4 april 2026
Review zonder uitnodiging
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Antwoord van LoadUp Junk Removal

Hi Robert,

Thank you for bringing this matter to our attention. We sincerely apologize for the experience you had with the provider, and we completely understand how frustrating this situation must have been for you. The loaders are always required to bring a helper to all jobs, and they sign a code of ethics that clearly states this agreement. We will make sure to address this issue with the provider involved to reset expectations and prevent this from occurring in the future.

Additionally, we expect the loaders to handle items with the utmost care, and we are truly sorry to hear that the team fell short of those expectations. Please reach out to us directly at support@goloadup.com regarding your service, so we can discuss this in more detail and see how we can make this right. Your satisfaction is very important to us, and we truly appreciate you for contacting LoadUp.

Beoordeeld met 1 van de 5 sterren

Do Not Use

0 Stars if available. Submitted a quote for a local move, zero communication day of. Team rescheduled on me three times in a row. Finally on the day of service they showed up 2 hours late.

Stayed home and waited three days of my week to get nothing done.

Then they tried assessing me a 50% cancellation fee after they failed to meet THREE agreed upon days.

Will never do business with this company again.

11 april 2026
Review zonder uitnodiging
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Antwoord van LoadUp Junk Removal

Hi Stephen,

Thank you for bringing this matter to our attention. We sincerely apologize for the delays you experienced during your recent interaction with us. While we strive to provide timely and reliable service, there are rare instances where delays may occur that are beyond our control despite our best efforts. We understand that your time is valuable, and we are truly sorry that this situation negatively impacted your experience with LoadUp.

We will be reaching out to you directly to discuss this in more detail and to see how we can improve your experience moving forward. Your feedback is important to us, and we appreciate you for contacting LoadUp.

Beoordeeld met 5 van de 5 sterren

Excellent service!

The couple arrived at my home right on time and began to clean out my garage. It took them less than a half hour to get everything taken care of. I was very pleased with their work and would highly recommend this service.

10 april 2026
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Antwoord van LoadUp Junk Removal

Thank you for the awesome review! We are glad to hear you had a great experience with the team. We truly appreciate your support. Thank you for choosing LoadUp!

Beoordeeld met 5 van de 5 sterren

Fast Response

After another company declined this job of hauling a piano, I was able to get Miguel and Alejandro the very next day who worked swiftly and efficiently.

10 april 2026
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Antwoord van LoadUp Junk Removal

Thank you for the awesome review, Carmen! We are glad to hear you had a great experience with the team. We truly appreciate your support. Thank you for choosing LoadUp!

Beoordeeld met 5 van de 5 sterren
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Antwoord van LoadUp Junk Removal

Thank you for the awesome review, Ted! We are glad to hear you had a great experience with the team. We truly appreciate your support. Thank you for choosing LoadUp!

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