Outstanding customer care. Kept me informed every step of the way. An extraordinarily worry-free process. I needed my electric motorized wheelchair removed from a friend's driveway (where it dec... Toon meer
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The service was really great and the estimate was reasonable. I needed to get a few bulky items removed from home that was taking up space in my garage and back yard. My appointment window was accurat... Toon meer
Bedrijf heeft geantwoord
Booking the appointment was easy enough. I provided photos, answered specific questions and was quickly scheduled for a whole house clean out the next day. Their team arrived promptly, did a brief w... Toon meer
Bedrijf heeft geantwoord
Very courteous, professional easy to work with. The only hic-up was having to reschedule 2 times. Just need to have a better network for all your city’s you offer service in. That being said the coupl... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
LoadUp is a nationwide full-service junk removal and hauling company specializing in guaranteed upfront pricing online and dedicated customer support. Call 844-239-7711 or book online today.
Contactgegevens
280 Interstate N Cir SE, Suite 250, 30339, Atlanta, Verenigde Staten
- (844) 239-7711
- support@goloadup.com
- goloadup.com
4,2
Goed
2K reviews
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Punctual, efficient and friendly
Jonathan was early, super fast, and friendly to boot. Great service
17 april 2026
They on time
They on time, friendly and very efficient. I would definitely use them again.
14 april 2026
Top Quality Service and Work
You workers were friendly, courteous, careful and did a great job. I can't say enough nice things.
17 april 2026
It was an absolute pleasure working…
It was an absolute pleasure working with your team. They made everything so easy and were very friendly, Thank you.
10 april 2026
Do Not USE - MN
I asked for a quote specifically for a WM Dumpster bag and 2 twin box springs, they sent me a quote, I paid and booked for the following day as it was available - there was no communication the day in which I booked my service until 7pm. At which someone called and asked if the next day was fine. Which was, then the vendor got sick and the next day they wanted to reschedule but they sourced to another person who apparently came through and pick stuff out of my dumpster bag after saying they wouldnt be able to take it since they thought it was less.
I have tried to get an additional cost for the removal of the dumpster bag, the texting robots cant seem to figure it out, so I asked to cancel my service - well then someone texted me right away - I declined and said no I still want to cancel and they have not said a word more. I have tried calling the number and getting someone seems impossible and I have emailed and submitted inquiries on the site with no response.
Frustrating and disappointed.
15 april 2026
Review zonder uitnodiging
I asked for a quote specifically for a…
I asked for a quote specifically for a WM Dumpster bag and 2 twin box springs, they sent me a quote, I paid and booked for the following day as it was available - there was no communication the day in which I booked my service until 7pm. At which someone called and asked if the next day was fine. Which was, then the vendor got sick and the next day they wanted to reschedule but they sourced to another person who apparently came through and pick stuff out of my dumpster bag after saying they wouldnt be able to take it since they thought it was less.
I have tried to get an additional cost for the removal of the dumpster bag, the texting robots cant seem to figure it out, so I asked to cancel my service - well then someone texted me right away - I declined and said no I still want to cancel and they have not said a word more. I have tried calling the number and getting someone seems impossible and I have emailed and submitted inquiries on the site with no response.
Frustrating and disappointed.
16 april 2026
Review zonder uitnodiging
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
The two men were pilot and were in and…
The two men were pilot and were in and out in 5 minutes- it was seamless
10 april 2026
Antwoord van LoadUp Junk Removal
Thank you for choosing LoadUp, Frances!
Do NOT use Load up!
Do NOT use Load up!! I scheduled junk removal 1-month in advance in Wisconsin and no one showed up to remove my items! I received a text 4 hours after the scheduled arrival time saying no crew was available. I rescheduled for 2 days later. Again, no one showed! I cancelled my order after their failures to complete the service and was refunded 50% of my entire service fee!! Buyer beware!! They guys are horrible and a scam!!!
11 april 2026
Review zonder uitnodiging
Antwoord van LoadUp Junk Removal
Hi Eric,
Thank you for bringing this to our attention. We sincerely apologize for the experience you had with us. While we strive to provide timely and reliable service, there are rare occasions where delays occur that are beyond our control despite our best efforts. We will be reaching out to you directly to resolve this issue and make things right. We truly value your satisfaction and appreciate you choosing LoadUp.
Had a great experience with LoadUp Junk…
Had a great experience with LoadUp Junk Removal. The guys were friendly and easy to work with. They had a large trampoline disassembled and loaded in their truck in no time! I would definitely use them again in the future.
13 april 2026
Antwoord van LoadUp Junk Removal
Thank you for the kind review, O’Neill! We’re thrilled to hear you had a great experience with the team. Your support is truly appreciated.
We look forward to assisting you again in the future. Thank you so much for choosing LoadUp!
Antwoord van LoadUp Junk Removal
Thank you for choosing LoadUp, Mylena!
Great service! Highly recommend
Great service. Great communication and super quick. They came out next day. 10/10 recommend
6 april 2026
Antwoord van LoadUp Junk Removal
Thank you for the awesome review, Ally! We are glad to hear you had a great experience with the team. We truly appreciate your support. Thank you for choosing LoadUp!
No notice that they could not arrive on the day they committed
LoadUp committed to arrive between 8a and noon on our arranged day. At 11:30 a.m., I called to ask if they were still coming because I'd heard nothing. No. They couldn't get a driver in the scheduled window ... and no one told me. I stayed home from work for this pickup! I cancelled an important meeting as a result. I asked for a discount: they could give me $15 off. Wow.
Rescheduling is understandable. No communication (I had to call them!) is not. This is poor customer service.
14 april 2026
Review zonder uitnodiging
Antwoord van LoadUp Junk Removal
Hi Stephanie,
Thank you for bringing this to our attention. We sincerely apologize for your experience with the team. While we strive to provide timely and reliable services, there are rare occasions when delays occur that are beyond our control despite our best efforts. We understand your time is valuable, and we regret that this delay impacted your experience. If there is anything we can do to assist you further or help make this a better experience, please reach out to us at support@goloadup.com. We appreciate you contacting LoadUp.
Courteous, super nice and very efficient ...
They came the next day to pick up my Furniture and were super nice, courteous and very efficient. They had everything out in no time at a very reasonable price. The whole process was a great experience and I can only highly recommend them to everyone! I will definitely use them again for my future needs. Thank you so much!! *****
14 april 2026
Review zonder uitnodiging
Antwoord van LoadUp Junk Removal
Thank you for the kind review, Ute! We’re thrilled to hear you had a great experience with the team. Your support is truly appreciated. We look forward to assisting you again in the future. Thank you so much for choosing LoadUp!
I made a last-minute request for help…
I made a last-minute request for help with a kitchen project. YOu were very accommodating and scheduled me quickly, communicating the whole time. Driver Elias was so helpful in this unusual request, and we finished quickly! I hated to pay so much for a small job, but I understand the challenges of mountain living, and will use goloadup again!
13 april 2026
Antwoord van LoadUp Junk Removal
Thank you for the kind review, Linda! We’re thrilled to hear you had a great experience with the team. Your support is truly appreciated. We look forward to assisting you again in the future. Thank you so much for choosing LoadUp!
Antwoord van LoadUp Junk Removal
Thank you for choosing LoadUp, Tyson!
excellent customer service
excellent customer service
they were a pleasure to work with
on time
capable
nice
10 december 2025
Antwoord van LoadUp Junk Removal
Thank you for choosing LoadUp, Kate!
Loaders were great
Loaders were great! Communicated early and kept me informed of what to expect. They were in and out in no time. So grateful to have that couch and mattress gone!
13 april 2026
Antwoord van LoadUp Junk Removal
Thank you for the awesome review! We are glad to hear you had a great experience with the team. We truly appreciate your support. Thank you for choosing LoadUp!
Antwoord van LoadUp Junk Removal
Thank you for choosing LoadUp, De’Asjha!
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